Prompt response and reasonable rates. Small family shop that's a little hard to find but he will…read moretake care of you.

Alexis was the rep that helped me and she was very friendly and eager to help. Gave me a decent…read moreamount of options and was very relaxed about what to get. Interacting with her is a 5/5 for me.

We had locked our keys in the car and contacted Geico for someone to come out and open the car…read more They arrived in about 5 minutes and unlocked the car in under a minute. This was premium service provided by Keith "Corpsman" McKelvey. Thanks for the help!

I called and checked in with the shop to see if they had room to do a smog test on my truck, and…read morethey said come on down and they would take care of it, and that's exactly what happened! I don't think you could get faster/better service than that! No nonsense, not expensive, and easy. Thank you!!

Great drivers would highly recommend this family owned business always fast friendly and efficientread more

When broken down on a jeep trip out near the lake I figured I was going to be stuck for a couple…read morehours how ever victor treated us as if his family was stuck and arrived far before he initially estimated. He took great care to ensure the jeep got the shop safely. 10/10 will be using them again

Watch out for this scammer! I called for roadside assistance and the man on the phone said he "does…read morenot do work for people he doesn't know." So if they don't know you, they'll leave you stranded and hang up on you. I was new to the city, how are they suppose to know you? Very unprofessional.

USE ENTERPRISE TOWING INSTEAD!!! this guy would steal his…read moreown grandmother's retirement. Lied to my grandma and took over $800 for what was a radiator cap issue.... And didn't even fix the radiator cap. I don't think he even has a legit liscence.

Absolutely % best shop in lake county.. Great people that are down to earth and don't charge you…read morefor what you don't need. Have been there several times with our F150, i don't recommend anyone else...

Excellent service never has cost more than the estimate. Always repaired on time. They have gone…read morebeyond what is needed. While doing an oil change on my work truck they noticed a replacement door handle on the seat. When I picked it up got in and noticed that it was installed, never charged me. When I mentioned it to them they no charge not a big deal. That's service!

My neighbor recommended this place and glad he did. The young guys at the shop are very polite…read more And, they repaired my tire which had a screw embedded. Great job done fast and very reasonable price. This will be my GoTo place for tire repair. Will try them and sister shop for other car repairs.

August 2024 I drove my RV into tire repair shop. The rear driver side outer dually was tire flat…read more When air was added to tire the technician found air escaping from valve stem. I decided to upgrade extended valve stems on all rear tires from rubber to metal. I was assured my manager this shop had done this work before. Valve stems needed to be ordered. Process took a week and I was not immediately notified when parts did finally arrive. I called them to find parts had arrived. Returned to shop for extended valve install. I few days later I found my stranded along side of road with a leaky differential rear axle issue damage by this tire shop. I am never going back this tire repair shop again!!!!!

Can't say too much because I just went in and asked a few questions but there were people at the…read morecounter ready to help

I hate getting flats while not near home. I was alone and not about to do it myself, but I was…read morelucky, I saw a Big O Tires near where I was. I had not used them before, but I was desperate. They were so nice. I had picked up a nail. They did not need to replace my tire nor did they try to convince me to do anything I did not need done. They simply fixed my tire. The price was super reasonable. Now it did take a minute because I was without a reservation and they had other customers, but the staff was so nice I did not care. They had a nice waiting area and that place, for a tire shop is clean. I was very happy. I am now a fan of Big O Tires.