A million thanks to driver Matthew and Occidental Towing. A belt broke under the hood of my car and the steering wheel froze - no power steering on a mountainous road. Matthew loaded the car on his flatbed and drove us 50 miles home. Whew. He was so friendly, helpful, and interesting. Response was timely and thanks to AAA, the towing service was covered. I highly recommend Occidental Towing. read more

We live off the beaten track and occasionally our car goes off the rails and needs long distance help or towing. These folks are lifesavers! They never complain about the distance nor our automotive ignorance. And they're pretty timely, which is a huge thing. read more

I cannot say enough great things about Occidental Towing! They helped me out in a bind with my tire when I was driving through the area for the first time. I was able to finish out my drive because of Occidental Towing (thank you so much Freddie, the tire held out great on all those backroads!) and I am so incredibly grateful and appreciative. read more

Cannot recommend them highly enough. When my insurance roadside quote for a tow was outrageous I look for somewhere local. The driver was able to see me in his way back to the office. In addition to the jump start he gave me the best advice I'd heard to keep critters from making nests in your air filters when you don't have a garage. Hint: you need access to a litter box read more

Wow!! What an Amazing experience I just had with Casey who came and got my car out of ditch with LITTLE noticeable damage. He was very friendly and very precise and I really can't express how grateful I AM and I would like to encourage anyone to use this service because it's obvious to me that they are doing next level work. read more

Hi I just wanted to say how great Casey is from occidental towing.He was fast, friendly, great customer service and just a great guy and patient , kind and understanding.He brought my mom out a battery for her car and installed it,also aired all her tires up.My mom did not have to wait long for him to arrive.I recommend Casey from Occidental towing/Triple AAA thanks for sending him.Thank you Casey. read more

This company did everything possible to assist us! the drive kept us posted and delivered our vehicle 154 miles with no problems. I highly recommend this company. read more

Occidental Towing committed to pick us up, then cancelled after we waited all day. Because they accepted the request, AAA was not trying to source another company for the tow, and it cost us an entire day on the side of the road. By the time they cancelled, most other local companies were closed or closing. We called to express our distress at potentially being left roadside overnight, and the Occidental Towing dispatcher told us another driver could be there in 90 minutes. We accepted, then found out through AAA the second driver was not coming. Poor service, poor management. Would advise that if the company is short-staffed, don't accept contracts you cannot honor. read more

Had a flat in April and needed to go to Toyota for service. Occidental sent a flat bed tow, the driver was professional and competent. The truck was clean inside. Driver had to wait a couple of minutes to get directed by Toyota intake bay, he was totally patient. read more

I went through AAA to get a vehicle towed into a repair shop for service. In conversation with the driver, a man by the name of Terry Hansen, I mistakenly said that the "tags are out", when the registration is in fact suspended due to lack of insurance. He used this clerical mistake as an opportunity to tell me his company could be audited for towing an unregistered vehicle, but in exchange for $40 via Venmo, he would "do me a favor". I was unsure how to take this, so informed him that I did not have a Venmo account, and asked him to please come my way so that we could figure it out. Upon arrival, he was argumentative, aggressive, and rude. He refused to tow the vehicle after I refused to give him money via Venmo, and immediately after driving away, he placed a call to AAA, telling them I had swapped either plates or tags on the car in order to make the tow. A blatant lie. AAA believed this lie, and as a result I will be cancelling my membership with them as well. In short, a terrible customer service experience all around. I'll be informing Occidental Towing, and AAA via phone call, that their drivers are attempting to scam AAA customers. UPDATE: As it's been over a year, I feel it's important that I let other possible customers know I've received no response whatsoever from Occidental towing, after calling them regarding the issue. I mentioned Terry Hansen by name, and the woman I spoke on the phone with seemed familiar with him. I described the incident in as great of detail as in the review above. She assured me some action would be taken. However; since the incident, I've seen Terry Hansen pass me driving an Occidental towing vehicle at least 5 times. Once again, this is for any future customers with Occidental towing: TERRY HANSEN IS A SCAM ARTIST, AND OCCIDENTAL TOWING IS AWARE OF IT. THEY WORK THROUGH AAA TO SCAM THEIR CUSTOMERS. DO BUSINESS WITH THEM AT YOUR OWN RISK. read more

Decided to pass, $250/hr including drive time (dispatcher was not clear on this, luckily my wife asked specifically if drive time costs!) We needed a quick tow as our car was stuck in mud on our steep driveway. A neighbor did the tow and only would accept $20 for the 10 minutes of his time. And we got to meet a new neighbor! :) read more

My wife and I were staying at an Air bnb in Guerneville, and my truck was having battery issues. Turns out my truck's battery was dead. D-E-D. Dead. I called AAA and Jerry's Occidental towing came out. I needed a battery replacement, and the very nice service tech Daniel told me unfortunately they only do battery replacements sun up to sun down, and can only give me a jump. But that they can return the next day to do the replacement. I got the jump so I can head into town, get some dinner, and enjoy my evening. The next morning I called and for the battery replacement. The service tech Sergio came out and got right to work. Replaced the battery, took the old one, and cleaned up all the little bits. He was in-n-out and didn't take up hardly any time at all! If you're in the Guerneville area and need a tow or battery service, I'd definitely request this company! 5 stars all the way! read more

Early morning tow, Thank you! Requested and confirmed a tow through the AAA app and also received an ETA. Later on got a call from a representative notifying me of the driver's ETA. Tow truck driver arrived on time and was friendly. Definite recommend AAA if you live out in the West County. read more

Occidental Towing - Early morning tow. - Towing Near Me - Camp Meeker, California

My car broke down last night on the stretch of Highway 12 heading into Sebastopol that narrows down into two lanes. And I'm here to tell you, don't waste your time calling Geico Roadside Assistance, or AAA, first. Call your local tow company first! Then, have Geico or AAA call them to cover the bill (assuming they're contracted). I'm convinced that the reason why tow trucks notoriously take so long is because they're dispatched by roadside assistance and not by the person who actually needs them. After freezing in panic, I call in. First they want me to use an app to report this shit. Nah. I'm talking to a live human. I do, and they said I'd get a dispatch text asap. 30 minutes in~ I'm eagerly waiting off the side of the highway, still waiting for that text. My phone is at 10%, but thank God I travel with my charger. I'm connecting with friends, scrolling insta, etc. Nada. I call back. 45 minutes in~ "They're still working on it". My car battery starts dying, and my lights flicker and dim. My flashers continue to blink, but they're barely noticeable. My car is beeping sounds of death and showing me all these error messages. I'm stranded on the side of the highway, with flashers the brightness of only a candle and no interior lighting. I start shivering. I go into survival mode, wanting to preserve resources. I always keep one of my cozy Shamanic ponchos in my backseat. I put that on, turn inward, breathe. Had a moment. Glimmers of Shipibo ceremony came through. Cars and trucks are whizzing by my invisible car, and I start fearing for my physical safety. I'm working on regulating my breath. 1 hour in~ The Geico agent called back and said she couldn't find a driver and that it would be 4 hours. Dude. No, no, NO. I'm in the pitch dark at this point. I begged her to keep trying, try Petaluma... Cotati... hell, Novato/San Rafael... Marin. There's gotta be someone within an hour radius of me. I'm not sitting here for 4 hours on the dark highway with no lights, and I'm not leaving my car. She seems really put out by me... and I get the sense that she's probably working from home smoking a blunt. So I get off the phone with her frustrated AF, and I just call Occidental Towing myself. And guess what, they have a driver who's already in Sebastopol, and he shows up within 5 MINUTES. WTF GEICO. I call them back, livid, letting them know that I have it covered since I took it upon myself to take care of it since they couldn't do their job. I'm happy to give them the bill though. How is this possible?!... I'm still pissed a day later writing this. So Eben Altier, my hero, shows up and is such a sweetheart! Instant bestie. Getting me home and backing down my narrow farm property in the dark with overgrown trees was a whole other adventure itself. I only started crying when I filled out the paperwork at the end. Why then and not on the highway?... because it was over. #damselindistress This AM, having learned my lesson, I set up a tow from my home to the shop first, THEN called Geico... they say they only reimburse one tow per breakdown and that they can't cover my tow to the shop for this one. I proceed to TURN INTO A KAREN. Oh hell f*****' no. I fought it, got the name of the blunt-smokin' agent from last night, and got them to cover the bill again. I WILL be writing a scathing review for Geico, but I will not mention her name here because I don't agree with public slander. I then visit my landlady on the farm first thing in the morning and tell her that we might want to prune our overhanging trees in the driveway, LOL. #karen So Mark, my other new tow truck bestie brought me to the shop this morning... he's great. I love these guys! They're smart, honest, and hardworking gentlemen. I have so much respect for these blue collar men. THIS is where it's at, humanity. In my opinion, these people are way more intelligent than any corporate executive. When the sh** hits the fan, these are the people we want to be friends with. Not the help desk of corporate America. I'll spare you the rest of the grueling details of my journey, but I'm wanting to convey an important message here for the people I care about. Companies do not have our back. Corporations do not have our back. COMMUNITY. Communing heart to heart with our everyday working class citizens, THAT'S the gold. Occidental Towing, Eben, Mark... you have my heart. Geico, you can f*** off. I much rather foot the bill of any tow than ever deal with them directly again. But now I know the way... you can't count on them to give them what you need, but you can certainly get them to pay for it. And lastly, I'll just say, BEING A KAREN PAYS OFF. Advocating for yourself, pays off. This is freedom. And to all the angels who have assisted me along my life's path of struggle, thank you. I'm indebted to the humans who still have their Souls intact. You make the world worth living in. read more

I locked my keys in my car while at Stumptown Brewery late in the evening. I put in a request thru AAA and Jerry's Service came out extremely fast and in less time than was given on the AAA app. The guy (I'm so sorry I forgot his name) was extremely nice and got my car unlocked very quickly. read more

Just came home to find one of their trucks completely blocking my driveway. Which was understandable since there was a broken down car on the shoulder in front of my house. The problem was when I honked and rolled down my window to ask the driver to move a few feet so I could get my wife and kids and groceries into my house house he said "no, I'm not moving, you move". So I did. At a slow pace. Towards him. He decided to change his tune and stepped out of my way so I could access my own property. **Edit** 2nd time in a week I can't get in or out of my driveway because these retards can't figure out not to block my property. Like 5 feet back and it would be fine. read more

Occidental Towing - Towing Near Me - Camp Meeker, California

A big shout-out to Occidental Towing for helping me out during a stressful time. They were very responsive, timely, and professional in every way. Tyler had my disabled vehicle loaded up and hauled away safely and securely. Much appreciation and 10/10 would recommend to others. read more

Thank you for the exceptional service today! Another proof to always use local business instead of the big corporate companies. Waited in vain for 2 other tow trucks to appear: when big companies outsource, phone operator from Midwest probably thinks a tow truck from Oakland could be in Sebastopol in 30 minutes :o) Go LOCAL! read more

They towed a abandoned tweaker junk car that was blocking my driveway in Monte Rio. Also I think they fired a local degenerate named Danny that worked there in the past. Thanks read more

Absolute scum of the earth. These people towed my 5th wheel trailer that I lived in and Stole the SuperMoto off the back of it. They separated my Suzuki DRZ400SM from my trailer, that It was locked! and chained too! Then they towed them to different yards. They stole my brand new Generator. And they stole everything inside of my trailers too. I was stripped in excess 20 grand because of these people. read more

Fast and Great response time...replaced my battery and it was handled expertly... They had the replacement battery for my European car which was very surprising... read more

I had a non-repairable flat tire on my Tesla in Elk, California. I needed a AAA tow to the nearest Tesla service center in Vallejo, California. Kevin, our tow driver was kind enough to allow us to ride in his cab with our vehicle on the bed. He was very thorough in appropriately getting our car on the bed, and checking the security of all the strapping required to secure the car. He carefully navigated Hwy 1 and made our long ride as pleasant as possible. Kevin's knowledge of cars and his experience was evident. Kevin and his dispatcher are the reasons I would recommend this company. read more

We were on a family vacation and got a flat tire on a lonely stretch of Highway 1 in California. A Park Ranger told us where to go. They were closed. It was about 7pm on a Monday night when I saw a Occidental Towing truck. I asked the driver who could help me and he said they could. I called and spoke with Erin (I hope I spelled that correct) and she yes they have a used tire. We went there and she found us a tire and switched it out for us on the rim. She also gave us a jack to use and we were good to go. All this help when they were closed for regular business. There was also a young guy there trying to help us also. They helped us get to San Francisco with only a 1hour delay. THANK YOU FROM WISCONSIN! read more

Car battery died while in Bodega Bay. Made the call for towing at 3pm and they gave me a possible 2-3hr wait time. Luckily the truck showed up within 90min because the technician was already out in the area helping other people. The technician installed the battery and was done in less than 45min. It was about $300 for the whole thing (battery install and delivery) but great service and timing for a roadside emergency in the middle of nowhere. read more

So, I was embarking on a 56 mile ride around Kings Ridge, starting from Monte Rio. About halfway through the ride, I had the unfortunate pleasure, of finding out what its like to hit the ground at 40 miles an hour, when my bicycle's front tire blew out on the steep descent on the back side of Kings Ridge. After my brother assessed the damage to my bike and to my self (possible concussion, possible hip fracture, possible shoulder rotator cuff damage), I realized I couldn't continue the ride. I immediately thought of calling for an ambulance or AAA, but I had zero service, and was in dire pain, trying to walk to find signal. Be it luck, coincidence, or something more divine, just as I was giving up on walking, a beautiful yellow tow truck came around the corner. It may have been my feeble attempt to flail my arms, but I prefer to think that the driver (whom later introduced himself as Terry), could see I was in trouble and pulled over. He was on his way to pick up a car, and offered to radio for an ambulance, or said he would come back and get me, if I could wait. I declined the ambulance, and graciously accepted his offer to wait (I had never used AAA to tow a bicycle before, but I had been paying extra for the service for a few years now, and I was not missing the opportunity to see a bicycle on the back of the flat bed). Terry, came back about 20 minutes later, as he promised. He got my bike secured, and made sure I had help getting into the truck and we were on our merry way. Despite having my bell rung, I had a very engaging conversation with him. He was quite cheery and humorous. Made for a good recovery ride, all the way back to where my car was parked. He helped me out of the truck, and into my vehicle with my bike loaded up. I couldn't have asked for better service. Thank you Occidental Towing, and thank you Terry! Kurt Davidson read more

They are amazing , I always call them as I know they are extremely helpful . I can't thank them enough for helping me get my Road trek on the road again this past week . Driver didn't have to tow it but got me started so I could get home . Beth read more

Occidental Towing recently towed my sick car from the wilds of west Marin-almost-Sonoma County to a repair shop in San Rafael. The experience could not have been more positive. They provided an estimate of under an hour to arrive, and they beat the estimate, keeping me informed every step of the way. Paul, the driver, was friendly and engaged and a real pro--he backed his enormous truck into my driveway and cleared the fence beautifully. It was clear that he knew what he was doing, and he hitched up my car quickly and with care. That's the impression I was left with--I felt in capable, caring hands, and that's important to me. Having my sweet old car break down wasn't fun, but the silver lining is that I know about Occidental Towing in case the situation arises again. It was a completely happy experience from start to finish, and I will recommend them unreservedly to friends and neighbors. read more

Got a flat and insurance arranged a tow through Occidental. The driver left our car UNLOCKED overnight at a closed tire shop. He had our numbers and didn't call to let us know that the shop was closed or anything. Unfortunately, online info was incorrect and said that auto shop would be open and that is why the insurance company arranged for it to be taken there. Luckily nothing happened to the car but the shop said that vehicles are regularly broken into athrough there. Really disappointed in this service and would not recommend. read more

Need to have a tow since my car won't start. Called my insurance, found a mechanic shop (23 miles away) and scheduled a time for my car to be picked up. Sounds easy enough... Long story short: - I am now on day 3 after contacting the tow company multiple times to have a scheduled tow. - Have been rescheduled 7 times in the span of the last 3 days, both for same day rescheduling and next day. None have actually been fulfilled. - I have had to call to reschedule and notify them that I have not had my car towed since they are unaware of who has and have not been towed. - Have not received a single courtesy call. - I personally had to call to reschedule because they wouldn't call and tell me they were late or wouldn't arrive. - They lost track of my appointment and assumed I had already been towed, but this was only discovered after I called on day two and after the 4th rescheduling. - I have yet to have my car towed and will have to wait until tomorrow for my latest scheduled tow appointment... which I expect to hear will be canceled and rescheduled, or even my appointment lost/overlooked, as was done before. While I understand having a busy business is a "burden", I don't see how multiple scheduled tows over 72 hours can be this difficult to manage, nor the total absence of courtesy calls to notify customers who are waiting on a tow is something that cannot be overlooked. Telling a customer that you are very busy doesn't mend or explain the lack of service, it only highlights how disorganized and mismanaged the business is. - Value for money: well, at $10 a mile to go 23 miles/35 mins, and having to wait over 3 days.. there ZERO VALUE FOR MONEY - Respond quickly: NOPE... not even remotely close. I haven't been called or contacted, and still haven't been towed. - Reliability: The only thing I can depend on is them being late or a total no-show, and not notifying me that my car will not be towed If you are having to resort to this company, I hope you have saved all your hopes, wishes, and prayers, since outside of those measures, you are at the whim of poor service and total lack of reliability. read more

Called AAA past noonish today, and received a call back almost immediately from Occidental Towing. Terry arrived in a beyond timely manner and was extremely kind and helpful. I explained situation, he mentioned what was "wrong" casually, and said I was lucky of my circumstances to safety and engine preservation (and boy was he right). What do you know, I looked long and hard at my engine before pickup, but after his departure of dropping off my van, turns out alternator belt totally snapped, just as his casual suspicion! Needed a flashlight to see, but that guy is brilliant! Terry is polite and knowledgeable, we're grateful he is in our neck of the woods. THANK YOU for your help today! read more

Jerry's Service and Occidental Towing came to our rescue when our old truck wouldn't start. Kevin, the guy that came out, tried to jump it but it still wouldn't start. He hitched it up and navigated through a tight space on our property. He did this without complaining and was extremely professionally and respectful. I can't recommend their service enough! Hands down the best tow service we've ever used! read more

One of the drivers broke my door handle through triple aaa then when I called the owner was absolutely horrible person I will not deal with this man ever read more

Occidental Towing - Broken door handle - Towing Near Me - Camp Meeker, California

Had electrical issues (battery & alternator) with our truck coming home from camping. Stranded on Hwy 116 in the middle of nowhere. John "JC" came out first, determined it was the alternator. Offered to give me a ride home (to Napa!) if I couldn't get a ride. Mark then came out with a flatbed truck and hauled the truck (and me) home without a complaint. Had a great conversation the whole way. Businesses like this, with PEOPLE like this, are disappearing from the world; especially in California. Refreshing to know they're still out there. John & Mark- Thank you so much. Got me home to my family. **********- 10 Star rating! read more

I had an exceptional experience with Terry Hansen at Occidental Towing. My RV sat in my driveway too long and the battery died. Terry Hansen came out to try to start it and it simply wouldn't start. He tried for quite a while and then said I'd need to call for a battery truck the next day. However, early the next morning he called and said he had looked up my RV model online because it didn't make sense to him why it wouldn't start and he'd like to come back that morning and try again. Who does that?? I was speechless. And he did come and worked on it for at least an hour and got it to start. The best part is that we needed the RV the next week to evacuate due to the fires and I don't know what we would have done with Terry. Thanks again, Terry, for everything. read more

I called Occidental towing when I was stranded late at night and could not get through to AAA. They REALLY helped me out by dispatching the truck immediately and coordinating with AAA on my behalf. I wanted to write this review as a way of thanking them for their service! read more

I had a dead battery. AAA sent Occidental Towing to the rescue. Erin at dispatch and Bob, the service tech, were super friendly and helpful! Thank you! read more

Guys name started with an "A" (my bad for not remembering). Super cool guy. Actually ran into him in gurneville. Joked bout being scared we were getting towed when he pulled next to us. Then when I called AAA he was the one in bodega bay to help me. We all couldn't believe someone could work such long hours and be that damn cool. He made this annual trip to bodega bay unforgettable. read more

+ 5 Star Justin picked us up on the pitch dark highway 15 minutes south of Bodega Bay and towed us to Novato. He made sure we were safe before he left us. Thank you for the outstanding kindhearted professional service from Justin. read more

We were several hundred miles from home when our truck broke down leaving us in a picturesque but very remote part of the California coast. A state park employee working in the area told us to, "make sure you get Occidental Towing" when AAA answers your call. We did as suggested and we were very much relieved when Anthony hooked us up and towed us back towards the mechanic shop. Not just one shop, but it had to have been at least six mechanics we had him drag us to or try to call. Each place was either too busy or seemingly uninterested in replacing a water pump on a Chevy P/U. Anthony didn't have to go the extra mile in putting up with our misery but he went far beyond what we expected or had even hoped. When one shop would turn us down he was there with another useful idea, another suggestion, another anecdote to keep us plugging away on the positive side of that day. Eventually, through Anthony's suggestions and by other mechanics referrals were were able to get to a shop and get repairs started. I've been towed before. Its usually a miserable experience and this had all the makings of a WTF kind of day. But with Anthony's help and positive outlook we made it and it turned out not to be so bad after all. Thank you Occidental Towing. Thank you Anthony. read more

Last night I found myself stranded at Bodega head with a flat tire and no spare. Amazingly I had cell phone service and thankfully my roadside assistance was connected to Occidental towing. I thought I would've been stranded for hours but it took him 15 minutes to get there and not only did he help me with my incapacitated vehicle but he helped me get home. In the past when I used my roadside assistance through USAA I had been not so satisfied but I am glad that in West County Occidental towing has the contract I feel a lot safer in my piece of crap car now. read more