Our Subaru Forester broke down at the beginning of our anniversary getaway on the North Sonoma…read morecoast. On a weekend, with no garages and few towing services open nearby, we were left stranded with no way to get around, including to the grocery store to buy food for our stay. We needed to get our car back to the dealership in Santa Rosa so we could get it fixed and arrange for a rental car. We spent hours on the phone with AAA trying to arrange a tow, only to have one company cancel on us and another pushing back their ETA by 5-6 hours and generally acting rude/annoyed. When we explained our dilemma to Santa Rosa Towing Service, they kindly agreed to see what they could do, even though our location was technically further away than the areas they technically serve. The dispatchers were friendly and communicative, and they were able to get a truck to us within two hours of calling. Martin, our tow truck driver was incredibly professional and friendly, and helped us feel at ease in a stressful situation.

When you're stranded on the side of the road at 10:30 pm on a Sunday all you want is a decent tow…read more Anthony at Santa Rosa Towing Service didn't even provide that. Amazing tow = 5 Great tow = 4 Decent tow = 3 Barely decent = 2 Lies = 1 I have a 7 lbs service dog for severe panic attacks. One would assume getting ran off the road into construction cones and busting my radiator would fit this category. Apparently not Anthony... I was told my dog had to sit in the car being towed because people are allergic. That's ok, Doug is hypoallergenic so it's fine. NOPE, apparently that isn't a thing.... I have Doug's service papers on my person. Nope, not even a service dog card works. Dougie was shaking with his heart pounding when I finally got him out of the car. Not acceptable s

Avoid this company at all costs. Whether it's the owner or one of their employees, they drive like…read morean insane person. Just this morning in front of me I saw the giant red truck as shown in picture running stop signs red lights and then speeding up on the highway on highway 12, looking to the left, with their camera up, to try to take a picture of me because I took a picture of their truck at a stoplight. This is not a sane person driving it. Thursday, May 29th, I observed this truck run the stop sign at Challenger way *(just north of Mercury way) westbound, ZERO stop at sign, just rolled right thru, disregarding oncoming traffic.. Then at the stoplight just north of that intersection at Sebastopol road, No stop AGAIN, they ran the red light on a right turn on red. When I pulled up next to them at a stoplight on their right at the next intersection, they observed me taking this picture because then they drove like an even worse Maniac and trying to keep up with me. Making a left northbound on Stony point to get into eastbound highway 12, they swerved across multiple Lanes of traffic while towing a vehicle to get onto the ramp behind me, and then they desperately floored it while towing a vehicle to hold their camera up and turn to the left while they're driving 70 mph towing a vehicle. I can't talk about their towing ability, for all I know this is one person shop and this is the owner, but I sure hope they see this review, find out who was doing a pickup on Mercury way at this date and time and fire their ass. And if it IS the owner, what the hell? I know many tow drivers, they are METICULOUS about stopping, obeying every law, driving safely, why are YOU? Whoever They are.. They should not be behind the wheel. And before you think this a made-up claim, I have every bit of this on dash cam. All saved, getting turned into the police now. Who said they can't do much, but they will make a note. They said they would have to see it themselves, not second hand, and can't follow up on my dash cam, but it goes into their files?

A service request went from my insurance carrier 2.5 hours ago today and the provider never showed…read moreup or answered any calls from my insurance. We finally had to cancel the towing with this towing company and start all over with a 2nd company adding another hour to the tow request. Do NOT use these people to tow your vehicle!

They towed my car without my consent & are now charging me more & more for "storage" of an unwanted…read morepiece of metal & won't release it to a wrecking yard unless I pay them the hundreds of dollars they say I owe them. Since no one not in the towing/wrecking business could know a towing company can confiscate a car & then charge to "store" it, it amounts to fraud not to have told me at the beginning that I could pay them a small amount & have a wrecking yard pick it up from them.

Want vehicl towed to Creams. telephone doesn't seem to work. Filled out form and attempted to…read moresubmit. Still waiting to download form before download button is active. Not sure what is happening. Stopped by the yard and it is gated with no sign saying Creams. Scratching my head.

Their tow truck are large flat deck trucks that can handle almost everything. They are extremely…read moreprofessional, polite, and courteous. They were quick to arrive. I highly recommend them

Today my work van overheated and I needed a tow fast. I called MX Towing and the owner himself…read moreanswered right away. He made the whole process simple and stress-free from start to finish. Communication was excellent--he kept me updated every step of the way and made sure I knew exactly what to expect. The service was not only professional and reliable, but also a great value. If you ever need a tow, I highly recommend MX Towing!

The best towing service! Nestor's is always there where I need them! Quick response every time!…read more Thanks for helping me again you are the best rescue ever and I really appreciate you

Best towing experience I've ever had. I will only use this company now. Great service. Insanely…read morequick. The driver went well above &beyond by helping me with lowering the car off blocks. Very professional & arrived 15 minutes after I called. Great company.

Richard was awesome!! He arrived immediately, had my truck loaded off the street, and backed into…read moremy parking spot all in about ten minutes. Fast, friendly, professional, and a great price. I would highly recommend him to anyone needing a tow. I will definitely be calling him again. Thanks, Richard!!

Excellent service, arrived promptly despite the bad weather (about 20mins), loaded her up, and was…read morehome in about an hour after my initial call. Fare was reasonable, and under some others quotes. Would definitely call again if the need arrises. Thank you!

My son was in a major rollover accident and his car was towed by Cream's Towing. When I came to get…read morehis belongings out of the car I was assisted by Arlene. She was so caring and wonderful. It was a very emotional morning for a Mom to see the car that basically saved my kid's life. Arlene was so helpful and even called one of the tow drivers, Luis, to help get his phone out, which was lodged behind the dashboard. Luis was also very kind and helpful. I would highly recommend Cream's Towing, and Arlene is a gem!

Horrible customer service. I called to ask a few simple questions and was even hung up on. This…read morecompany takes advantage of people in already stressful and difficult situations. My car was towed and they made sure to make it the most frustrating and expensive as they could. I understand that cars get towed and it's my fault that my car was there but they really are just disrespectful and really made my situation as horrible as they could. It felt like they were trying to. honestly I hope they go out of business and the owner ends up sleeping in his truck and it gets towed and who ever they are understands how much a s**t person they are.

I had a dead battery and my Farmers policy includes Roadside Assistance and towing. The first…read moretowing company they assigned to me never showed up after almost 2 1/2 hour wait, so Farmers reassigned me to Bear Flag Towing. Blaise showed up within 30 minutes and besides getting the car started was just an incredibly pleasant person to chat with. We talked about some of his more interesting towing jobs recently, and the more we chatted I realized what an intelligent and perceptive person he is. He told me he shares his name with Blaise Pascal, the person who invented the modern theory of hydraulics. He said this was interesting because hydraulics are a big part of the towing business. I showed him my 10-year-old sports car and we had a great time talking about the reliability of this particular brand. I can assure you if Blaise shows up you will be totally satisfied and you will have a very nice interaction with a fellow human! Sort of what Sonoma County is all about - nice people who are good at their jobs.

They have done a few tows for us and we always call them. Very professional, quick and courteous…read more Highly recommend.