Avoid this company at all costs. Whether it's the owner or one of their employees, they drive like…read morean insane person. Just this morning in front of me I saw the giant red truck as shown in picture running stop signs red lights and then speeding up on the highway on highway 12, looking to the left, with their camera up, to try to take a picture of me because I took a picture of their truck at a stoplight. This is not a sane person driving it. Thursday, May 29th, I observed this truck run the stop sign at Challenger way *(just north of Mercury way) westbound, ZERO stop at sign, just rolled right thru, disregarding oncoming traffic.. Then at the stoplight just north of that intersection at Sebastopol road, No stop AGAIN, they ran the red light on a right turn on red. When I pulled up next to them at a stoplight on their right at the next intersection, they observed me taking this picture because then they drove like an even worse Maniac and trying to keep up with me. Making a left northbound on Stony point to get into eastbound highway 12, they swerved across multiple Lanes of traffic while towing a vehicle to get onto the ramp behind me, and then they desperately floored it while towing a vehicle to hold their camera up and turn to the left while they're driving 70 mph towing a vehicle. I can't talk about their towing ability, for all I know this is one person shop and this is the owner, but I sure hope they see this review, find out who was doing a pickup on Mercury way at this date and time and fire their ass. And if it IS the owner, what the hell? I know many tow drivers, they are METICULOUS about stopping, obeying every law, driving safely, why are YOU? Whoever They are.. They should not be behind the wheel. And before you think this a made-up claim, I have every bit of this on dash cam. All saved, getting turned into the police now. Who said they can't do much, but they will make a note. They said they would have to see it themselves, not second hand, and can't follow up on my dash cam, but it goes into their files?

A service request went from my insurance carrier 2.5 hours ago today and the provider never showed…read moreup or answered any calls from my insurance. We finally had to cancel the towing with this towing company and start all over with a 2nd company adding another hour to the tow request. Do NOT use these people to tow your vehicle!

Excellent service, arrived promptly despite the bad weather (about 20mins), loaded her up, and was…read morehome in about an hour after my initial call. Fare was reasonable, and under some others quotes. Would definitely call again if the need arrises. Thank you!

Richard was awesome!! He arrived immediately, had my truck loaded off the street, and backed into…read moremy parking spot all in about ten minutes. Fast, friendly, professional, and a great price. I would highly recommend him to anyone needing a tow. I will definitely be calling him again. Thanks, Richard!!

Wow! Just Wow! Through a long series of events, I ended up as the only possible option to rescue a…read morefriend's vehicle. It had two flat tires and was stuck in someone's garage, and Chuck in the Yellow Truck saved me, and tool an enormous, massive, stress off of me. I think that he went above and beyond, but he charged me the amount which the office had told me was a 'possible' amount - I totally did not expect that the number that they gave me was a complete quote. I had asked 'about what would this cost' and they gave me an estimate, and they stuck to it even though Chuck had to do some extra work. They are great. Thank you!

Our Subaru Forester broke down at the beginning of our anniversary getaway on the North Sonoma…read morecoast. On a weekend, with no garages and few towing services open nearby, we were left stranded with no way to get around, including to the grocery store to buy food for our stay. We needed to get our car back to the dealership in Santa Rosa so we could get it fixed and arrange for a rental car. We spent hours on the phone with AAA trying to arrange a tow, only to have one company cancel on us and another pushing back their ETA by 5-6 hours and generally acting rude/annoyed. When we explained our dilemma to Santa Rosa Towing Service, they kindly agreed to see what they could do, even though our location was technically further away than the areas they technically serve. The dispatchers were friendly and communicative, and they were able to get a truck to us within two hours of calling. Martin, our tow truck driver was incredibly professional and friendly, and helped us feel at ease in a stressful situation.

I am very pleased with this service. Everything he did was top-notch. He arrived when he said he…read morewould he texted me. He changed his date and time when the rains came, and I needed him to. He was professional in all ways, and I would highly recommend him to take care of your car. He knows what he's doing.

I am very grateful to this towing company. I called them with a very special need and special…read moretiming and they showed up on time did an excellent job of securing the car and getting it to the location it was needed , then when the rain came. They adjusted their schedule to meet my needs and they were highly recommended by Western auto repair on Guerneville and I love them ! I would highly recommend both places they've always taken care of my needs I will use this tow company again if I ever need him and I know you will be satisfied with his work. Very professional he texted me. He was on time. He did exactly what I asked him to do, he has a beautiful truck and knows how to use all of his equipment quite well. 5 stars

My son was in a major rollover accident and his car was towed by Cream's Towing. When I came to get…read morehis belongings out of the car I was assisted by Arlene. She was so caring and wonderful. It was a very emotional morning for a Mom to see the car that basically saved my kid's life. Arlene was so helpful and even called one of the tow drivers, Luis, to help get his phone out, which was lodged behind the dashboard. Luis was also very kind and helpful. I would highly recommend Cream's Towing, and Arlene is a gem!

Horrible customer service. I called to ask a few simple questions and was even hung up on. This…read morecompany takes advantage of people in already stressful and difficult situations. My car was towed and they made sure to make it the most frustrating and expensive as they could. I understand that cars get towed and it's my fault that my car was there but they really are just disrespectful and really made my situation as horrible as they could. It felt like they were trying to. honestly I hope they go out of business and the owner ends up sleeping in his truck and it gets towed and who ever they are understands how much a s**t person they are.

Service was amazing. Everyone seemed knowledgeable & helpful even in a time that wasn't the best.read more

Best towing company we've ever used! Our family and business rely on them almost daily, and they…read morenever disappoint. They're incredibly fast, professional, and extremely reliable. Their customer service is outstanding, and we know we can always count on them when we need help. We've chosen to give all of our towing business to this company, and we highly recommend them to anyone looking for dependable service!

If you need a rose company, Memo is you man. As always he came thru tonight and bailed me out with…read morea flat bed tow. He arrived within 20 minutes, was extremely patient with my situation, and he was even able to drop the truck in my tight driveway access. Memos tow will be my go to from here on out!

I called to get service. They couldn't do it that day. They raised the price $1000 to do it the…read morenext day at 7:00 am. I checked out of my resort at 10:00 am expecting my car to be there after 3 hrs. Called at 11:30 & was told driver had anther call. Called at 1:30 & was told I was hooked up. Car arrived at 3:00 pm. Driver waited while I test drove my car in case I needed anothe

Highly recommend!! Casey was polite, and communicated what time I could expect him, was on time and…read moreavailable by either text or call. He made sure I was in a safe place and got my truck towed to the dealership faster than anticipated. Great customer service, provided pictures of the drop off of my truck. Would definitely call him again if I ever find myself or anyone I care about needing a tow. Thanks Casey!!

Casey is the best. He towed my Tesla to the shop. He was literally the best. Thank you again for…read moresaving my day. I would recommend him for anyone needing your Tesla towed. A+++++ service