Unfortunately, someone took it upon themselves to improperly disconnect my external drive over the…read moreholidays. This ended up resulting in my hard drive no longer working. I truly feared all of my files were gone forever. Wedding pictures, baby photos, and vacations we'd taken over the years. Plus all my music and video files. Adam and the Nerd Rangers saved almost everything for me on a 5TB drive. Their pricing is incredibly reasonable. I'd called a couple services that would have needed me to mail off the drive and they quoted me much higher rates as their minimums. I'm so glad I found Nerd Rangers. They're local and kept me updated every step of the way. I can't recommend them enough. Thanks again guys!

I was unsuccessful with a previous computer store, located on Ogden ave, figuring out the reason my…read morehigh end gaming PC would crash while running games. They ran their tests, charged me a fee and could not replicate the failure. Once I got the computer home, it crashed once the game was being played and they said they did everything they could and I was out of luck. I decided months later to see Adam at nerd rangers. He was very thorough in gaining background on the issue. He asked me whether the other repair shop tried to run the actual game? I was not sure so he went ahead and loaded Fortnite and said he would do his best to replicate the issue. Later that day he reached out to let me know that he believes he found the reason the game crashed (as it did for him) and he felt confident that he fixed the issue. When I went to pick up the computer he reassured me that if for some reason the fix didn't work he would continue to work with me to identify the problem. Happy to report that I've run multiple games with zero crashes and everything is running fine. The level of service, detailed questions and customer care was excellent. Thanks Adam!

Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.

Nearly non-existent customer service; if you miraculously get a rep to answer, they're abysmal and…read moreincompetent. I was mistakently charged several hundred dollars and got an outsourced employee who couldn't explain what happened and subsequently lied to me via email I would get a refund. When I called to follow up a monthly later, I was told the case was closed because I supposedly told them I no longer needed assistance. This is legitimately one of the worst companies I've had to deal with.

Responsive and fast, at very competitive prices. Highly recommend for digital conversion services.read more

I wrote an 80,000 word novel and declared it finished on Labor Day 2014. Well, a little after that…read morewhen it was time to meet with my editor , I realized the USB 2.0 was dead. I hadn't looked at it in a while. The last time I saw it , it was in my laptop but I didn't realize the green light had stopped flashing. I immediately panicked and thought hope was gone. I called File Savers Data Recovery and they were great . Phil assured me , I was in good hands. I shipped the drive out for free and 3 weeks later the team did their job. ALL OF MY DATA was retrieved and the payment process was very professional with receipts and everything. I am thankful , I chose my gut and went with their company. Great work Brent and everyone else who helped my sick drive. Thankful in Indiana.

From the owner: Hard Drive Data Recovery, External hard drive data recovery, SSD data recovery, flash drive data…read morerecovery, camera card data recovery, phone data recovery, RAID data recovery.

My drive crashed and i didn't know what to do . searched on the web and came up with proven data…read morerecovery. I'm glad i did, sent it in and i recieved immediate response. Told me my options and after recovery process almost everything i lost was put on new drive.service was quick and i was very pleased with personal service. I would give it 5 stars

I gave three stars based on the Yelp label for this rating: This company is okay. Not terrible, not…read moreexcellent. I dropped a running external hard drive containing important, non-backed-up data. I left my device at their downtown drop-off location. I received the results of the diagnostic evaluation and a cost estimate (around $1,500) about 3.5 days later. A hard drive containing my data arrived at my house 18 days after the initial drop-off. Pros: --They recovered 100% of my irreplaceable data. --They shipped the data on a new hard drive directly to my house, and the shipping time was fast. --They have a 10% student discount. --Their online document management system makes it easy to keep track of what you have agreed to/what their policies are as you're going along. --Due to their mistake, they ended up sending me a new hard drive for free. They usually charge for this. Cons: --After they sent the data to me, they e-mailed me basically begging for positive reviews. They offered a $5 Starbucks gift card if I would review them on Google Pages. --Your device must be shipped from the drop-off location, downtown, to a repair lab somewhere "In Chicago." Versus a recovery company that has you bring your device directly to the lab (ACE recovery in Chicago does this), this might add to your wait time for a diagnosis. --Communication was sometimes slow. I left one phone message on both day 1 and day 2 after drop-off asking for an update on the status of my case (e.g., "Can you confirm that you got the hard drive?"). These calls were not returned. When I finally spoke with Mark on Day 3 he said he would e-mail me a report in "2 minutes" and it took 1 hour. --They seemed disorganized. I specified on one of their forms that I would rather provide a new hard drive than purchase one from them. They did not honor this.

CLean job! Recovered deleted security footage from a week ago. Drive was acting weird, DVR said…read more"corrup". Took 5 days, but we got the specific timestamps we needed. They also gave us MP4s, so no weird proprietary formats.

Used their remote data recovery for a formatted USB drive with my dissertation. I was skeptical…read moresince I'm not techy, but they logged in securely, found the missing files, and explained every step over the phone. It was fast, simple, and not nearly as scary as I imagined.

The delete key on my MacBook Pro stopped working on my work computer, so I had to quickly get it…read morefixed. I spoke on the phone with them first and made an appt for the next morning to get it looked at. The total charge included getting my battery replaced as well, which is something I've needed for the last year. Luckily for me it was a great 2 birds one stone deal. They did everything by the next business day and everything worked as expected. 50% deposit and balance upon completion. Super straightforward. The best part is that they are professional, communicative, and you can tell they aspire to high quality all around in their operations. I'll be coming to them next time I need a repair or upgrade. Excellent work.

I was initially very pleased with the quick turnaround and friendly service when I had my iPhone…read morescreen replaced. They were pleasant and professional and we exchanged a bit of humor over the phone and in person. Unfortunately, just two weeks later, a noticeable black blob appeared on the new screen near the Dynamic Island. This looks like OLED screen bleed or a defect. The phone has remained in a case with a screen protector the entire time and has not been dropped, bumped, or otherwise mishandled. Given the timing (only 2 weeks after installation) and the specific location of the spot, this issue is almost certainly the result of either a defective replacement screen or a problem during installation (such as trapped dust, adhesive, or pressure damage). It is not consistent with normal use or accidental damage. I offered to bring the phone in so they could inspect it in person, but they declined and immediately dismissed the warranty claim without examination. While I understand repairs aren't perfect, I'm disappointed they are unwilling to stand behind their work and honor the warranty on what is clearly a post-repair defect. I went from a satisfied customer who would have returned and recommended them to someone who can no longer do so. Potential customers should be aware that warranty support may not be reliable here. EDIT: Contrary to the response below the phone was never physically inspected. Rather, the response was based on a set of photos sent showing the issue which, alone, would be virtually impossible to come to a conclusion of physical damage versus defective product. As a customer, you are in a no win situation here as no matter what happens they are going to blame you and not the manufacturer or installation for the problem.