This review is not indictive of Crazy Combs Salon in general or most of the hair stylists there, just Brenna Kroells. I waited a few days to post this because I needed to simmer down. You would understand if it were your kid (my daughter) who was reduced to tears by Ms. Kroells. I booked an appointment for my daughter on October 7th for November 7th. We were going to be up in Raleigh for some shopping and errands including her cut and highlights. She had been waiting most of the year for this due to COVID19. I trusted Ms. Kroells with my daughter's hair after her last cut by someone else was traumatic for her. Ms. Kroells knew her story.
In a completely unprofessional move, Ms. Kroells cancelled my daughter's appointment and booked someone else in it. I was never contacted about this. I showed up with an excited little girl to get her haircut.
We were greeted by a stylist who went to tell Ms. Kroells that we were there for our appointment. My daughter had fun with the "Cute and really big dog" that greeted us. We were asked to wait outside on a nice balcony or in my car while Ms. Kroells finished up with someone in her chair. My daughter loved the atmosphere out back at Crazy Combs. It was nice. After waiting about five to seven minutes another stylist named (Matt?) came out to let us know that Breanna had cancelled my daughter's appointment. Even though he was in the middle of cutting someone's hair. So not only did Ms. Kroells not tell my daughter herself that she was not cutting her hair, but she also wasted another person and stylists' time. What a lack of integrity. Matt? Handled everything like a gentleman, though he asked me if I wanted him to talk to my daughter. I declined, I said I would do it since Ms. Kroells was too busy(?) to do it. Sadly, no one else at Crazy Combs could accommodate my daughter so we were forced to leave, and I had to explain to her why she wasn't getting her haircut and highlights.
Ms. Kroells, my daughter cried for over thirty minutes on the way back home before she fell asleep. I hope Karma greets and serves you a full plate soon.
No one in any type of service industry should every hurt a child's feelings.
Thumbs down, zero stars for Ms. Brenna Kroells. Thumbs up, 4 out 5 stars for Crazy Combs Salon. read more