On 9/6/2025, I purchased pillows. Lisa mistakenly charged my order under someone else's account, then refunded and recharged it correctly. That should have been the end of it. Instead, a month later I discovered two unauthorized charges on my credit card: $306.20 on 9/21/2025 and $306.21 on 10/01/2025. Clearly, my card was still linked to the other customer's account. When I called Crate & Barrel customer support, they confirmed the purchases were two lamps--but said they couldn't process a refund and sent me back to the store. At the store, Andre initially dismissed the issue and told me to dispute it with my credit card company. I explained the burden that would cause, and only then did he decide to investigate. He located the lamp orders and confirmed the name and address were not mine. He still questioned whether a family member made the purchase, which I again denied. Eventually, he involved Lisa, who admitted the new POS system caused the original error and contacted customer support. They escalated the case to the Executive Customer Care team, and I was told I would receive a follow-up. Andre, the general manager, even gave me his card. No one followed up. After a week of silence, I emailed Andre. He assured me someone would contact me. Two more weeks passed with no communication. When I emailed again, he claimed he would check with their executive resolution team and get back to me the next day. He never did. Whether this was incompetence or avoidance, the lack of accountability has been unacceptable. Because the store failed to resolve an issue entirely caused by their mistake, I was forced to dispute the charges with my credit card company anyway--exactly what I was trying to avoid. As a result, my card had to be canceled and replaced due to what they deemed fraudulent charges. read more

I've been shopping here for years and the staff has always been pleasant enough but I went in on Saturday and I waited over 5 minutes to be checked out when there was no one in line. Two cashiers were behind the counter talking to themselves. Another cashier was training someone. They all saw me standing there but didn't offer to check me out or call someone to do it. Finally a woman came out and asked if I was being helped. When I told her no she apologized and told the two cashiers that there was a costumer waiting to be helped. The two cashiers looked at her and just carried on their conversation. read more

The moment I walked in, I did not feel welcomed. I walked around the store for over 20 minutes without being asked if I needed help finding the item I was looking for. As soon as I found my item and got in line, I had two boxes of cups in my arms. The cashier saw I was struggling, and another customer approached the line and took my spot while I was adjusting how I was carrying my boxes. A young gentleman who witnessed the incident took me to another register and said, "Sorry about that," and completed my transaction. I didn't get his name, but he was very sweet. I've never experienced anything like this before, and I will no longer be shopping at this store! read more

Worst store to order online for in store pickup. It takes days and more often than not the item is sold out by than. Since Covid all stores now have in store online shopping and pickup. This store is the worst for this type of service. read more

I went to pick up part of my order, and I also had a return to process. The associate who helped me tried to initiate the return, but she said the system would not allow it for some reason, so she called the manager. I waited about 10-15 minutes before the manager finally came, and when he did, he was extremely rude and didn't make any effort to help or resolve the issue. He simply told me to contact customer service. Then, when I showed my pickup order, the system showed it as already picked up--even though I had not picked it up yet. This was very strange. The associate was kind and tried her best; she even grabbed a few flower stems to hand to me, but overall both the customer assistant and the manager at the Torrance location were very rude. This wasn't the first issue, either. In mid‑February, I went to pick up another order and only part of it had been packed. I had to go through customer service again to have the rest shipped. Overall, the experience has been very frustrating. read more

NEVER BUY HERE AGAIN. Bought 5 dishes and next day tried to exchange 2 because there were blemishes on them. The manager response is "I don't know what happen between yesterday till now..." and would not allow an exchange or return. Insinuating we created the blemish? Come on. This is how you lose a lifetime customer over a small and simple matter. Defective product, own it and please the customer. Crate & Barrel staff have the aura of working at a high end retail but their service level does not reflect this at all. Many other places to shop with much better experience. DON'T SHOP AT CRATE & BARREL. And by the way they don't care bc they bury complaints. DO YOU THINK I WILL SPEND MORE TIME TO REACH "CUSTOMER CARE"! OVER $20 OF PLATES? NO, DON'T SHOP AT CRATE & BARREL... read more

The manager Avery was amazing! He was super helpful and adjusted price based on the online cost to make sure we got the best deal! Always get what I need here and everyone is so kind! read more

Customer Service is inadequate to say the least! I bought a KitchenAid Stand Mixer for my wife to celebrate our 15 year Wedding Anniversary in late 2024, which I know is not within the 1 month window for return, but I was not even asking for a return.. We obviously don't bake regularly, but decided to use it to make bread the night before Thanksgiving. Two of the three attachments (the ones we needed) clearly did not fit, and the two defective attachments were coated in a white covering and definitely not the same dimensions as the one that did fit without the coating. We tried calling KitchenAid directly, but after 2 hours on hold we decided to actually call the store that sold us this product (Go figure!). The Crate & Barrel Torrance customer service "Expert" insisted we were misinformed and that there was no way it would not fit. It was completely implausible for the attachment to fit given it's dimensions compared to the one that actually did fit. Since the "Expert" was so adamant they were correct, I packed up the box (while my wife was still on hold with KithenAid), and went directly to the store. Upon arriving at the store, I spoke with the sales clerk and let her know my conversation with the customer service "Expert" and would like to speak with them. She said she could assist, and after explaining my situation, she immediately insisted (like the "Expert") there was no way the attachments wouldn't fit, and she owns two of these for years, blah, blah, blah.. I then said okay, be my guest and try yourself. She then continues to break open the box and it's contents and rips the Styrofoam to get to the mixer/attachments. She tries the three attachments, and to her complete surprise and astonishment... the two white coated attachments didn't fit?!?! I asked her why she was so surprised and what the root cause could be, and her answer was.. "Must have been a glitch in the system"!! She had to call a manager. The manager, without knowing my transaction history immediately informed me there was no way to return the mixer since it has been so long. Shocked at her dismissive stance, I told the manager I wasn't looking to return, I just wanted the correct attachments. Oh, that's all you need? she replied?! I responded, yes! I came in here to simply ask why the two attachments didn't fit, only to be reprimanded by two of your employees, and then justified by them not being able to connect the attachments. Once confirming there was nothing they could do for me, they haphazardly put my mixer back into the box and left it in disarray. Very disappointed in the dismissive (I know everything) attitude from the "Expert", sales clerk, and Manager. Never going back! read more

I purchased their sofa not even a month ago online and now the price for the exact same sofa has dropped by $675. Customer service wouldn't allow a price adjustment for a refund! read more

This is a beautiful store with two floors worth of furniture and housewares. Workers are friendly and helpful. If you need furniture or gifts this is the place to go! read more

We live in playa del rey but made the trek to Torrance for a platter we saw online. The salesperson insisted we instead get one in a box from the back which we were pleased by. However when we got home and opened the box the platter was damaged. We called Erika and told her the situation and she promised to call us back to help us arrange an exchange and she never did. We were then forced to drive back to Torrance only to deal with an incredibly rude woman named Nancy who first complained about Erika and then was annoyed that we insisted she open the box to ensure this platter was also not damaged. I love crate and barrel but the staffing here is horrible. I will just be ordering online from now on. read more

Every since they opened Crate & Barrel in the South Bay (many years ago), I stopped going to their location at the Grove in L.A. It's so much more convenient here and its outside of the mall on Hawthorne Blvd. And Carson St. Easy free parking and just walk in to the shop. Customer service here always been excellent and the staffs always go out their ways to get what I needed. Some prices are overpriced, but you got to smart shop and do your research and price comparison. I love their design and sometimes other places just don't have the style I want. They also do curbside pickup. Order online and you don't even have to walk in. Their hours are cut short since the pandemic started. Check store hours before going. Happy shopping! read more

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Made appointment with designer for yesterday at 3pm, no show no call. Made another appointment for today at 1pm, no show no call. If it was my decision I would not work with C&B but my wife wants to keep trying. I won't be participating. read more

We have been shopping at Crate & Barrel since we lived in Chicago many years ago. Big fans. We now live in the Palm Springs area, and NO CRATE & BARREL (sad), so we go to the store in Torrance when we visit our son. Bought a rug from Irene recently, and she was delightful, knowledgeable, very professional and helpful. When I called about our pick-up which needed to be delayed, she just took care of it, no hesitation and even a few shared laughs. The store is very lucky to have such an outstanding employee. Everyone there is so friendly and helpful, really. read more

I would give 0 if I can. Whoever answered my call there as a supervisor on 5/26, shame on you. We had a furniture delivery ordered for 5/26. It arrived with 3 helpers but they got a wrong part so they had to stop assembling it in the middle of the process. They said they just received whatever were given to them at the warehouse. He let me talk to the warehouse person and I asked what happened and if the correct part can be delivered on the same day. That person was rude, unprofessional, and just simply didn't know what's going on, and told the delivery guy now knowing she was on speaker, "Why did you put that guy on the phone?" I then called the store in Torrance. This female supervisor before 12pm on 5/26 said she would look into it and get back to me "soon." Today marks 8th day since then and she still hasn't call me back. Then I called the customer service, and spoke to a guy named "Jesus." He apologized, promised the refund of delivery fee, and said he would call me back either the same day or a day after. I told him the next day being the memorial day but he said "I work tomorrow so no problem." He hasn't called me back since then. I called them a few days ago, and spoke to someone other than Jesus, who has no idea why Jesus contacted me sooner but now the only available delivery date is 6/6! It could have been sooner if this Jesus guy contacted me when he said he would. In short, you pay almost $200 for delivery but will only be passed around without anyone being responsible, and no one will follow up with your delivery fuckups unless you call everywhere possible. This is more than disappointing and I am posting this to other social media platform soon to share my frustration, to say the least. read more

This place is my go to and I always have to be careful not to spend too much. First off, The staff is great and helpful. The store is really clean and you can always find what you need. The workers will even order for you online or request it from another store which is a plus. I enjoy all the Oxo items they have in stock, the Kitchen Aid accessories, and all the small necessities for the kitchen. This store is two story so if you are looking for items in the bedroom, living room, bathroom, and patio; definitely check out the 2nd floor. I have a few items on my wish list, so I will definitely be back. read more

Buyers Beware! Crate & Barrel engages in deceptive advertising on their website, although in this case they recently changed (revised and updated) the specific misleading ads that sparked my purchase, which I suggested they do. Oh -- And of course they didn't admit their shady business practice. They also didn't honor the misleading offer as it was originally advertised on their website. Five business days later despite their pick-up and return of the merchandise, my credit card has not been credited. My card company advised that I dispute the charge. The Torrance store management staff offered little assistance throughout the ordeal and didn't return my calls or respond to emails. The online customer service staff were courteous and placating, agreeing the ad was misleading but offered no reasonable resolution. read more

Selection is great, but Tonya 1:45 August 26 2024 has a lot of attitude for no reason. Everyone else is wonderful and charming. read more

I bought a couch March 3 and our sales rep told us it would be delivered within 8-12 weeks. We were expecting the couch to be delivered at the latest by the end of May. We have now received FOUR delay emails and they now expect our couch to be delivered in August (it will probably be delayed again). Our estimate was originally 8-12 weeks and now we're looking at a 24 week (or more) delivery period. Do not trust their wait and delivery times, I'm convinced they're misleading their customers at the point of sale in order to increase sales. They even reassured me of this delivery time at POS by sharing that they moved their production to Tracy, CA aka somewhat local and not overseas.I've complained multiple times and the company refuses to help. I would not recommend this company post pandemic and I will be canceling my CB credit card. Update- it's now been delayed till September. I will never support this company again! read more

Crate & Barrel - Order date- March 3rd, delayed till August. - Home Decor Near Me - Torrance, California

So in love. Sales rep are always so nice and friendly. Always a pleasure to shop and pick up orders frm here

Staff was extremely helpful here! I came for a rug and guess what, I left with a rug for a great price. Yes it's a very pricey store but we already knew that coming in. If you're looking to save money, do not come here. Everything is priced to show you're made of money. When we first walked into the store, we were greeted right away. One of the employees directed us in the direction we needed to go. We were looking for baby stuff and the section was upstairs. When we got to the baby section, we were extremely disappointed. It seemed like they put no effort into this section and had a couple items spread out. I didn't feel satisfied looking at their baby stuff and especially didn't feel inspired on any type of style. We actually didn't even buy anything from this section, due to how lame it turned out to be. We continued to walk around the store and came across a beautiful rug. I didn't even really need it, but it was on clearance and it was super nice so we bought it. It doesn't even match with our room but oh well. The employee rolled it up for us and put it in a big bag so that I could carry it out. Overall, experience was great and the only reason reason I can't give it five stars is for the lack of enthusiasm and selection in the baby section. Happy holidays! read more

Crate & Barrel - Escalators - Home Decor Near Me - Torrance, California

Just wanted to leave a short but sweet review for C&B Del Amo and Noel specifically. After many weeks of debating couches, visiting stores across LA, and agonizing over online retailers, I visited this C&B location on Sunday morning with a few sofas in mind. Noel approached me and I am so lucky that she did - she was a wealth of knowledge, gave me time & space while still checking-in periodically in case I had questions, and helped me think through all my internal debates and pros/cons. Ultimately I bit the bullet and made my big purchase! Noel was so incredibly patient with me made me feel comfortable and assured. In total she spent over two hours with me on & off. Thank you Noel and C&B for the outstanding customer service and making me feel at home! read more

This Crate & Barrel location is simply exceptional. It's easy to access and ample parking is available. I won't go too much about product selection other than saying it's awesome (but you probably already knew that). What I really want to gush about is the customer service here. Every staff member has been wonderful and this covers greetings, overall product assistance, and completing your in-store purchases. In an age where customer service is a woefully lost art, this location is a delightful oasis. I'd like to give a particular shout out to Yael and her manager on the floor (sorry- forgot his name!) as both went above and beyond to help correct an issue with a delivery. I left completely satisfied and with peace of mind in knowing that they'll be there to assist with any other rare hiccups that may happen in my future orders. read more

An unbelievably nice store with fantastic and friendly service. I was very impressed with the salespersons' knowledge of items in the store as well as very reasonable prices. I purchased an item that came in a very nondescript cardboard box. The sales staff offered to remove the items and use a gift box, or merely keep the original packaging and put it in a gift box. I elected the latter and it looks great for a friend's birthday. Sales staff not pushy. Just very helpful when one needs assistance. Outdoor parking by the store is easy and plentiful. I can't imagine having to hunt for a parking space. read more

Crate & Barrel - Home Decor Near Me - Torrance, California

Absolutely fantastic experience. I had some major issues with a Pottery Barn order and had been waiting over 3 months for a couch. I came into Crate and Barrel and was immediately assisted by Charlotte who was super kind and showed me my options. I ordered my couch on Sunday and had it delivered a week later. Charlotte also mailed me a copy of my detailed receipt with a copy of her card should I have any questions. I had a delivery window for my couch from 10:15am-12:15pm. They arrived early (which was amazing) and were in and out in 20 minutes. Super kind delivery team. They were so respectful of my place and made sure my couch was unpacked and exactly where I wanted it. This was my first time purchasing furniture from Crate and Barrel but certainly won't be my last. Thanks for the amazing service and the beautiful couch! read more

Crate & Barrel - Home Decor Near Me - Torrance, California

I purchased a beautiful dining room table and eight chairs from Crate and Barrel in Torrance, CA. I am thrilled with them. My actual purchase resulted from the knowledgeable and helpful sales person who assisted me, Tiffany Legrand. I was unclear as to size and style I was interested in. She asked me a few questions and showed me several tables and chairs. I fell in love with one of them . She then guided me through the process of choosing the appropriate size for the table and fabric for the chairs. There was No pressure. She told me to call her if later I had any questions. She was Terrific!!!!!! read more

Thank you for the apologies, I've received many in the last few months in place of the furniture that was paid in full in advanced. I've already ordered and received everything from another store so, at this point, the only thing you guys can do is to change delivery company and logistic policy because it failed big time. read more

We had an amazing experience with Crate & Barrel and decorating for our new apartment! We were paired with Michael from this location and he is just great. He knows the products, the care instructions, and was always available in person or phone when we needed his help. We probably switched our items (adding and removing) from our order 10+ times and he was always patient, helpful, and never made us feel like we were bothering him. In fact, he was always going the extra mile and even helped us add items from cb2 we found to our C&B shipment. Thanks Michael!!!! We did notice that there seemed to be an issue with the shipping process...we had to keep calling to confirm our shipment date after placing the order. Since every couch is backlogged we would call a week before "estimated delivery" to see if it was actually scheduled yet and they would then have to actually go into the system and "book" the delivery date. This happened with all items we ordered for shipping but once we figure out we needed to be proactive we were able to get all our items in a timely manner. Their movers were nice, took good care to bring in the items without hitting anything, and made sure to have us check for damages before leaving. Overall we're obsessed with C&B now and I want to buy everything there for my future housing needs. The quality of the items and the service of the staff is perfection! read more

Thank you to the staff for being so informative and welcoming! The store was beautiful and very clean. Thank you to associate Olivia for being so sweet and attentive. Loved this location read more

Crate & Barrel is one of my favorite retail stores for home goods / housewares. I like CB2 as well, which has more novelty and designer type novelties n' necessities. The selection is always fun to shop around and look at if not buy for yourself or as the perfect gift for someone, as they have something for everyone including oddities for those you think has everything and needs nothing, you can probably find a niche item for a cool fun useful gift. I like the style of Crate & Barrel as well as the quality. It's chic like Ikea, but better quality. I'm also a fan of Restoration Hardware, so from that context you'll know I'm a visual window shopper who also buys things for future consideration and have a lot of stuff I've bought still in the original packaging unopened with every intention to eventually use, but haven't gotten around to using 'em or had the occasion or inspiration to break 'em out... but the beauty is they're accessible at my fingertips! It's a happy place to shop, look and touch everything in sight! Parking is easy, it's located outside of the Del Amo Mall on the same side as JoAnn's near Macy's. read more

Crate & Barrel - A bowl with built in chopstick holder holes in it. - Home Decor Near Me - Torrance, California

I am proud to announce the arrival of crate & barrel to del amo fashion center!:) Open Memorial Day 10 am - 6 pm Mon-Fri: 10 am - 9 pm Saturday: 10 am - 7 pm Sunday: 11 am - 6 pm It has been in construction for a while now and yesterday was the business launch. and today it is officially opened to the public! 2 storeys worth of kitchen and home ware awaits you. It is a stand alone building outside of the mall. the ground floor is your kitchen and home section whilst the upper floor is a showroom for their furniture range. colourful, unique and wide selection of kitchen and home ware is how i would describe what the store offers. maybe this will work to your disadvantage as you may become indecisive in the face of a sea of choices! definitely a must visit for those who love to cook and entertain in style! new home makers will also find this a good one stop place for most of their needs. they even have handicap friendly door. the staff here were friendly too. it is not the cheapest place to shop but the stuff they stock looks of good quality. at the moment there are some items marked down for it's opening sale, so do check it out asap. read more

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Could you ever go wrong with Crate & Barrel? No, you can't. While it can be a bit pricy you get what you pay for. Most home items will be used lovingly, daily. Better to splurge for quality then sacrifice for quantity. My design aesthetic is bohemian minimalist and C & B has just the things to bring my vision into being. I live sandwiched between this location and the one in South Coast. While I prefer the overall shopping experience of South Coast plaza, I love this C&B location because it is never over crowded and my shopping experience here always feels calm and leisurely. read more

Emma Fishel has been amazing! She's helped us find the perfect table for for my husband and I. It took a few tries as a couple tables delivered were not completely perfect, but she took care of it at no additional cost to replace the bench and table and would even give us follow up calls and a gratis card for our patience, thank you Emma! We had such a great experience shopping here that we look forward to many more purchases! read more

Crate & Barrel - Our perfect table thanks to Emma! - Home Decor Near Me - Torrance, California