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    Crate & Barrel

    2.9 (111 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Amity W.

    Came here to check out sofas. Needed a large store, at least larger than the crate & barrel in Arlington, VA. Decent amount of furniture to check out! Lots of kitchen items to look at as well. Staff weren't very helpful or friendly. Apple Maps may show the crate & barrel across the street outside of the mall but it's not- it's in the mall! Not sure if I'll come back to this location if I don't have to test sofas / fabric.

    Ann G.

    Love this store and layout. My basket is always full. Honestly I need a cart! The staff asks to bring items to the counter when they notice my basket filling up. They did this on three separate trips. I hope it's in their staff training. I love coming here for that reason. Also, there's parking right outside the doors! Again love that! And of course love their products!

    Bought a concrete coffee table and end table last year for a Christmas gift for my son . The coffee table is cracking and chipping already . I called Crate and Barrel and they did absolutely nothing ! They said they only guarantee their furniture for 30 days . Seriously ? Furniture costing $1000 dollars is only guaranteed for 30 days ? The gentleman told me that within 30 days you should know if it's damaged . Yes ! If it arrives damaged then I agree but not if it is poor quality and does not wear well! I will never buy a piece of furniture at Crate and Barrel ever again ! They have the worst customer service !

    Interesting floor lamp.
    Joy B.

    This is a beautiful and stylish store. If you are looking for ideas on how to style your home, then definitely stop by and take a look. There are three floors and everything from silverware and glasses to sofas and rugs. I went with the purpose of looking for lamps and they had a lot of choices. The salespeople were wonderful! A shout out to Mandy, who was super helpful and had great ideas. The prices are not cheap, but you can find unique selections, that are excellent quality. I will definitely go back and I have a few ideas on what I want. The store is located right across from Tyson's Galleria. They deliver to our area and you can pick up items from the store and they will wave the delivery fee. Now, I have to make up my mind. : )

    Dishes
    Jamillah S.

    First time in the new store since they moved not too long ago! Love the new location in Tysons Galleria. I was in love as soon as i walked in. Happened to have Afternoon Sunday Tea at the Ritz Carlton and wanted to pick up a few essentials for my business. Parking is super easy especially on a late Sunday evening. No one was bumping into each other and wasn't crowded. Found everything that I needed. My cashier John was extremely nice and helpful. Will be back..

    base had apparently splintered during the cutting process and was simply painted over.
    Danielle T.

    Despite finding out on our last trip this location doesn't carry many Crate & Kids items, we decided to go ahead and purchase the Orland Black Bassinet & Pad from their website and ship it to this location for curbside pick up. You would think for $399.00 plus tax of a "solid wood" bassinet, it would arrive nice. This was not the case. We spent our entire morning (2+ hours) driving out of our way to pick up and drive it home, only to realize when we got home that it was broken in TWO locations. One of the spindles was broken in half and part of the base had apparently splintered during the cutting process and was just painted over. We called the store and unfortunately, they cannot start processing our return and re-order until we package the item back up, drive back out there, and inspect the item. We will give Crate & Barrel one more shot before removing our registry from the store and just returning the bassinet. You would think for an item that is designed to hold a baby, it would have had some better care in the creation and shipping.

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    8 years ago

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    16 years ago

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    5 years ago

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    9 years ago

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    10 years ago

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    17 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    17 years ago

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    7 years ago

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    14 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    10 years ago

    Aly gave us great customer service. He showed us a lot of products and have a lot of suggestions.

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    6 years ago

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    11 years ago

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    Page 2 of 3

    Ask the Community - Crate & Barrel

    Review Highlights - Crate & Barrel

    We bought a large value table with relatively no time dealing with the sales person , Lise.

    Mentioned in 4 reviews

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    Ballard Designs- Tysons

    Ballard Designs- Tysons

    2.0(85 reviews)
    0.6 mi
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    Bottom Line: A beautiful store full of transitional home décor and furniture…read more I've been shopping Ballard Design via their catalog for a long time but it's rare that I get to visit a store. The store is even more beautiful and inspirational than the catalog. It was nice to be able to see the quality of items and feel different textiles like the outdoor curtains and bath towels. I also find a lot their furniture, like their office collection, to be very functional. I would describe the overall feel of Ballard Designs items as comfortable but more glitzy and glam than Pottery Barn. I'm sorry to read all of the negative reviews on Yelp - they definitely make me think twice about ordering custom furniture from Ballard.

    I ordered a vanity stool last June. Received it damaged in Oct and was told it would come in Dec. I…read morecall in Dec and they forgot to reorder it. Now it's reordered with no fabric so it's wrong! The craziest part is they are telling me it's a custom order so they can't credit me until they hear from the manufacturer. But remember it's now a plain stool with no fabric so it will be returned anyway! Unbelievable ! About 40 hours on the phone and numerous " product specialist" they offer me a $100 discount once it ships! But it's not evenThe right stool! Never again!

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    Ballard Designs- Tysons
    Ballard Designs- Tysons - Esme coffee table from Ballard Designs. Now that it is here it was well worth the wait. Just beautiful

    Esme coffee table from Ballard Designs. Now that it is here it was well worth the wait. Just beautiful

    Ballard Designs- Tysons - I ordered this canvas and was thrilled because it looks exactly as shown online, and the customer service was great.

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    I ordered this canvas and was thrilled because it looks exactly as shown online, and the customer service was great.

    Crate & Barrel - furniture - Updated May 2026

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