This is a long one so the TL;DR version is they will do the bare minimum & turned my car into a hazard for anyone in the passenger seat. Don't use this shop the people doing the work have low standards and the estimators have no integrity. Paint only lasts if you do the prep work right & I already know my front bumper paint isn't going to last as they couldn't be bothered to sand down some cracks in the paint before adding more paint. Their painters were also kind enough to ignore some overspray on the taillight but the biggest complaint with this place stems from someone breaking my passenger door latch & instead of owning up to it & FIXING it the estimator weaseled his way out of it by blaming the cars age. I never had an issue with my passenger door latch sticking until it was disassembled for its repair. The shop will tell you it's because of the cars age but if that were the case I should've had to replace the driver door latch already since it's always going to be used more than the passenger door. But what do I know I'm just some dude that gets paid to spot bad paint/body work I should note that my insurance company paid for this work, & I understand they only pay for so much but the latch could've & probably should've been fixed considering the door it was attached to had some internal damage. As for the front bumper I guess I'll have to bring it back when their paint inevitably cracks/delaminates. read more

Crash Champions Collision Repair Baseline - Overspray on driver taillight - Auto Repair Near Me - Mesa, Arizona

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This situation is worse than I originally thought. When I first brought my vehicle in, I met with the General Manager of Crash Champions. Since it was near closing, the conversation was brief, but I clearly stated I was using Liberty Mutual and wanted their quote to align with others. My priority was ensuring all damage was properly repaired before returning the vehicle at lease-end. I pointed out damage on the passenger side of the bumper (see photos) and additional damage on the driver's side, including paint, a black plastic fender piece, and a cracked chrome component. Other repair shops agreed the bumper needed full replacement. The GM concurred, estimating $1,900-$2,100, consistent with other quotes. Photos were taken, and I was assured they would notify my insurer and proceed. A few days later, I was told the claim was approved, and work would begin. However, when I picked up my car on January 16, 2025, there were multiple issues. First, the car wouldn't start due to a dead battery, delaying me further and costing half a day of PTO. Worse, the passenger-side bumper damage wasn't repaired--only glue was applied instead of the expected replacement. Other shops had told me repairs without replacing the bumper would cost under $500, but due to the extent of the damage, replacement was necessary. When I confronted the GM, he was defensive and stated that "When you showed me this damage (passenger side bumper), this damage wasn't here (driver's side). I had no idea what he was talking about or what he meant; I was so genuinely confused what he meant at all (not realizing he was saying he thought he had seen my car prior to this damage repair). He claimed the insurance didn't approve the bumper replacement and told me to "take it up with your insurance." I asked why I wasn't informed beforehand and why I would have proceeded with other repairs if the bumper still needed replacing. He gave conflicting statements, inaccurately recalling details of my visit, and became defensive. Regardless of where the miscommunication occurred, the necessary work wasn't completed. I am disputing this claim to prevent Crash Champions from being paid for incomplete work. Since my lease ends in March, the remaining damage will likely result in dealership fees, making this an even bigger financial burden. Update: My insurance confirmed the shop GM stated the passenger-side damage was unrelated to the reported accident and cited an alleged prior inspection from October or November. This is completely false--I had never been to this shop before! The GM fabricated this claim to cover his negligence. Fortunately, I know that I am not in the wrong on this one and all will be made right; hopefully the GM will take accountability. I've contacted the BBB, my lawyer, and Crash Champions Corporate. This level of dishonesty is unacceptable, and I hope Crash Champions realizes the severity of this issue. Again, please don't use Crash Champions unless you want to spend time dealing with an issue like this one. I'll update on what happens next. read more

Crash Champions Collision Repair Baseline - Avoid at all costs. - Auto Repair Near Me - Mesa, Arizona

Wow, wish I would have read this before Geico suggested them to replace and paint my bumper. Derek was great in coordinating and updating me on the progress. Once I picked it up and got home, I realized the bumper and the rest of the car were now 2 shades of tan. Called and let him know I would return the next morning. They took the car back and looked at it and within 2 minutes the GM (Keith) came out and said that is the best they can do. He claimed my car was old (2013 Mini Cooper) and that the paint is perfect as can be. Car is old and metal and plastic cannot be matched 100%....what? I asked to speak to someone else and he told me to call customer care but they cannot help resolve and asked me to leave. He was easily the rudest service individual I have ever encountered. I lost my temper and called him and SOB and I would call corporate. As I called them he again told me I was trespassing and leave as he was calling the police. Got home and waiting for a call back from corporate...in the meantime my car now has a major leak from somewhere that was not there before this morning. NEVER come here. read more

My son's vehicle was involved in an accident where the front end and underside of the car were clearly damaged. We documented everything at the scene with time-stamped photos, showing the extent of the damage -- including the protective cover underneath the car. Liberty Mutual (the at-fault driver's insurance company) directed us to Crash Champions for repairs. Upon arrival, the facility seemed clean and the front desk staff was friendly. Unfortunately, that was the only positive part of our experience. After nearly a week, we were told the vehicle was ready. However, as soon as we turned on the ignition in the parking lot, we noticed a loud humming noise and significant vibration from the engine area. I have some mechanical knowledge and suspected a broken motor mount. We hadn't even moved the car from the parking space before we brought this to their attention. A manager came out, inspected it, and admitted it was a motor mount issue -- then told us that the insurance company didn't approve the repair and we'd have to take it up with them. No responsibility, no assistance -- just pushing the issue back to the insurance. On the drive home, we noticed strong wind resistance and loud noise. Once home, we found the underbody protective cover was hanging loose, and the front left headlight wasn't working. Again, all of this was documented. We contacted our insurance company, who advised us to go back through Liberty Mutual. Liberty Mutual then told us this was now Crash Champions' responsibility and instructed us to return the vehicle to them. When we returned to Crash Champions, the same manager came out and not only backtracked on his earlier statement, but also accused us of getting into another accident since we first brought the car in -- a completely false and outrageous claim. He said the car's age (over 150,000 miles) meant the motor mount could have been damaged before. However, it was not damaged before the accident -- we are absolutely sure of this. When we pushed back, he became dismissive and ultimately handed us the keys and told us to leave the property. To say this was a frustrating experience would be an understatement. This shop completely failed to repair the vehicle properly, refused to take responsibility for clear issues they admitted to, and then resorted to lying and gaslighting us to avoid accountability. I strongly urge anyone reading this to AVOID Crash Champions. They are dishonest, unprofessional, and will not stand by their work. It's just not worth the risk. read more

Let me first start off by saying that the tech Mike B. I worked with was helpful. I brought my car here due to getting into an accident and having my rear passenger door repaired and replaced. They took pictures of my vehicle all around before starting work, like any place would. I dropped my car off with 3 chips in my windshield , which they documented. They informed me it was going to take about a week to be replaced with diagnostics, paint, etc. The week passes and I get the call to get my vehicle. While picking up my vehicle and doing the after inspection, the door looks fine. However there is a NEW crack about 2 feet across the front windshield. The tech Mike, reviews the before pictures and clearly noticed this NEW crack was not there. He lets me know that Crash Champions WILL replace my windshield due to it happening on their time, while having my vehicle. I leave and Mike tells me that a glass company is going to call me shortly to get the window replacement scheduled. The windshield company calls and lets me know they're going to find one and call me back within the hour. Not even 20 minutes goes by, the General manager, Keith asks me to come back and tells me otherwise. He takes a look at my vehicle and claims "it's not their fault and it was like that before I dropped it off". Clearly not, due to the before and after photos of my car, he claims the company is not liable to fix it at all. Manager was NOT helpful at all and kept insisting, it was my fault and they ARE NOT going to replace my windshield. DO NOT GO HERE, HIGHLY NOT RECOMMENDED! Go anywhere else! read more

Crash Champions Collision Repair Baseline - Before- cracks clearly documented - Auto Repair Near Me - Mesa, Arizona

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My paint job is already peeling up. Even have some cracking in the garbage paint they use. Idiots don't know how to prep for paint nor how to paint. Steer clear! Not worth it. Would do it for free! read more

I will never use Crash Champions again, and I would suggest to anyone else to look elsewhere for repairs to your car. Crash Champions is who my insurance company refers to for repairs. My accident was in Nov of 2023 and I'm still to this day having to spend additional money to fix their shoddy work. First time returning to CC was to deal with the terrible paint job and orange peel. The second and third time returning to CC was to deal with the lane assist not turning off, which they never could fix. I had to then take my car to the dealership to have it repaired. My extended warranty paid for that repair. The fourth time back to CC was to have a new under skirt replaced because the first one they put on fell off. I paid 167.00 for the second. The latest problem incurred was my air conditioner went out. After taking the car into the dealership, I was told it was my condenser. Mind you the condenser was supposedly replaced by CC in Nov 2023. When my mechanic went to replace the bad condenser, he stated the condenser was not replaced. Upon inspecting the condenser myself it was clearly not replaced. The condenser had a clear visible bow/bend. When the front end was apart to replace the condenser, more shoddy work was discovered. They used glue to hold molding on, clips on trim broken(hence the glue used), and the bracket holding the condenser on was bent. The best part is when I returned to CC to address the latest problem, the manager told me to leave and never return or he would call the cops and have me arrested for trespassing. I reached out to their corporate office to discuss my complaint but have yet to hear back from them. So I have decided at this point to pay for the additional repairs myself and move on from CC. But I will continue to voice on all platforms for consumers to beware of Crash Champions. read more

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Came from out of town when my window decided to fall off its tracks called many locations came across this place. Michael took me in right away & left within an hour. Outstanding service and polite! read more

Awful all around. Will never go back. Ignorant employees and lied to me about test driving my car before handing it over to me. The second I drove out of the parking lot I turned right back around due to a flapping noise, it was a quick fix and then I was on my way. If they would have tested it before they claimed it be ready they would have heard that. Oh well. Glad to be done with this company forever. read more

Worst Service Center Ever! Customer Service was horrible (well for some of the workers). Let's start with my experience: My vehicle was involved in a minor accident, back and front bumper was needing to be replaced, completed within 3 days with insurance. Then I started having issues with my front radar cruise control since it's integrated into the bumper, brought it back and had a 3rd party attempt to calibrate and tried to say "It is working fine now," and I even have dashcam footage of the tech on the phone saying "I'm just going to tell the customer it's all good so I can close this work order". Absolutly horrible! Then I have dashcam videos of them recklessly driving my vehicle, the technician was driving 85 MPH on the freeway according to my dashcam and GPS that is installed and from the audio recording, I could hear him talking on the phone and the seatbelt buckle warning sound was going off. That is just horrible! Then Keith had referred me to the dealer to get it "calibrated", dealer said bumper was needing to be replaced, and took my car for several days to find out that the bumper was never replaced and Crash Champions was trying to say it was but the service adviser actually wrote with sharpie on one of the brackets holding the bumper to see if it was replaced and to our suprise it was not. Keith sent car back to dealer after arguing and agreed to have it recalibrated and dealer LOST money since they had to pay for my rental. Went back to Keith for a bezel that covers the fog light and camera, which took nearly 2 weeks to order as he said it would be there monday (this was said on thursday), and I had a conversation with him and told him what his employees were saying and he kept saying "stop talking shit about my employees, I don't care about what they did" and "My employees would never do such things" (Meanwhile I had GPS information on that vehicle and a dashcam with audio and video recording showing their mess) and kept cursing at me and was like pushing up against me. Me being 17 years old at the time took this hardly and it was funny because my father walked in right after this confrontation and he changed his attitude and started acting nice. Debated on calling the cops and pressing charges for Disorderly Conduct. Never WILL I EVER do business here again! The two receiptionists (didn't get their names) were a lady and a guy; they were awesome people! Really respectful! The dealership (Earnhardt Toyota), Corey the service adviser helped me with this issue going back and forth with Crash Champtions and the Insurance. Left a complaint with Crash Champions corporate back in 2023 and was told I would hear back the following week, being over 6 months, I see they do not care. Keith being a manger, that is not a way to run a business! Great way for a manager to show off its reputation! Contact me if you want the evidence for this mess. read more

will half ass your estimate and miss important parts , u will come back to get that fixed and added into the estimate and they will get mad and try to refuse service because their " not getting paid to do estimates " i'm reporting to state farm read more