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    Cranney Self Storage, Inc.

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    2 years ago

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    Advantage Self Storage

    Advantage Self Storage

    (3 reviews)

    This place is so terrible it's not even funny…read more I had a 30 minute conversation with the woefully uniformed "owner" that swore up and down my unit was climate controlled. I've lost 1700$ worth of photo paper, film, and products because the unit regularly reaches 100+ degrees Fahrenheit. STAY AWAY. If the heat is fine for you there's rats that will chew everything as well. The kicker is that when I called to complain the guy at the front desk just insisted on talking over me the entire time.

    If you want mice and rats pooping on your possessions, this is your self-storage unit. I finally…read moregot my stuff out of there and had to throw most of my towels and many clothing items and blankets away due to large amounts of rodent droppings and feces. When I finally checked out today at about 11 a.m, I asked the employee if he had been promoted to manager. His response was rude and unprofessional. He said "if you want information call the Salem manager." The tone of voice said it all!! This is the same employee who accused me of being in arrears when he first started working there. I had NEVER and NEVER have made a late payment. Though the purpose of this review is to help other people looking for storage. I would like to point out that JIM, a long-term, part time employee has ALWAYS been helpful, polite and wonderful in every way. He himself earns a five star rating *****, but sadly not everybody has Jim's high standards for customer service.

    Northshore Self Storage

    Northshore Self Storage

    (3 reviews)

    Let me start by say my negative review in this situation is currently being blocked on google…read moresomehow. Initially I liked this place. However after a year of being there I'm done. It's an epic dumpster fire that treats their lower level employees like trash ( no I'm not a disgruntled employee ). The facility has had multiple flooding issues because they have refused to address the sprinkler system and electrical issues involving the sprinkler system. I'm currently moving out of Salem and today my wife and I were doing on last clean out to finish our move. To our surprise we found an epic flood. The sprinkler system had clearly burst and had been doing so for hours. I had to call the fire department to come down to shut the water off to the sprinkler system. I spoke openly with the Salem fire department and they informed me that they have had multiple issues with this and tried to address the situation with the district manager and at the corporate level to no avail. Their concerns fell on deaf ears. The poor assistant manager had to show up in her pajamas to try and address the problem. Meanwhile the useless district manager and the useless general manager sat at home on the phone. This facility has become an epic dumpster fire. They had great management for a while until some genius decided to make unnecessary changes. They over charge for a facility with a rat problem, a clear structural and electrical facility issue. I'm not sure who actually has the ability to make a decision with this location but who ever it is should be fired because they are absolutely incompetent and uncaring of customer support and care. I'm attaching actual photos and hopefully the videos of the issue. Again because they haven't addressed the problem I HAD TO CALL THE FIRE DEPARTMENT AND IF I HADN'T BEEN THERE THE LEAK WOULD STILL BE GOING!!! Also see the oil slick in the water... because someone was allowed to store large quantities of oil in their unit, which is against their so called lease agreement. BRING BACK TYLER!!! I'm not the only one fighting this. There are at the very least 10 - 20 other tenants ( one who has lost over $100,000 in damages) fighting this company. The manager is unprofessional and seriously needs to rethink how he speaks to customers and deals with women specifically. COMPLETELY UNPROFESSIONAL AND SUBSTANDARD.

    Horrible service not well maintained would not recommend this storage unit to anyone. Mice…read moreinfestation that ruined all my belongings I had to put a star to post this but they deserve none.

    Cranney Self Storage, Inc. - selfstorage - Updated May 2026

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