1st time bringing my Electra Beach Cruiser bike here. Terry was super helpful when I dropped it off…read moreand even more helpful at Pick-up! My chain had broken, I needed new handle foams and a full gear tune-up. My bike was in pristine condition at pickup! Terry adjusted my seat for me ans made sure I rode it in the parking lot to make sure I was comfortable on it. He rhwn helped me load the bike into my suv. A+ service I recommend this shop! Thank you, Terry!

This is a legit shop. Tons of different bike options but the best part is the service. I've been in…read moremany times to have my son's ebikes repaired. They always do a great job and provide options and fair pricing. Also nice they are open on Saturdays and Sundays. If you go in ask for Griffen. Super cool dude who really knows bikes and tires and always does a great job. 5+ stars for this locally owned small business.

My experience with GB has been very positive. Bought two new bikes from them. My bike had a factory…read morepaint defect and they went out of their way to find a replacement bike from another shop for me. Ed found the new bike and worked on both bikes to cut down the handle bars to fit us. Thanks fellers!

They are the best serving my e trike year after year since 2018. Love this business.read more

I cant say enough positive things about this place. First i purchased my 2019 Stumpjumper st from…read morethis place about a month ago, they were the only ones in the east valley that had it. I worked with Zach, and they had it assembled in two hours and I took it home that day. This past week i started having shifting issues. I had another local shop try to work on only because i was closer to them at the moment, they struggled for over minutes and didn't fix it. Then I dropped it off at Bike masters 6pm on Monday. Zach did the intake and said they would get it back to me by the next day. Dustin worked on it throughout the day on Tuesday and called me a few times with updates. This is where the above and beyond service kicks in. He said during our phone conversation 1/2 hour before close "he is not going to go home until it is fixed" as he knew i had a ride planned the next morning. He stayed two hours after close just to try and solve my issue.. Which he did. When is the last time you heard of someone doing this?! They also converted me to a tubeless set up and installed a dropper - both work well. Zach and Dustin have always been friendly, patient, and easy to work with and I highly recommend this shop. These guys go above and beyond to make their customers happy!

Stop being the other day to pick up some dry lube for my chain rings and found the service to be…read morevery good. The store was fairly empty mid afternoon on a Saturday and so I wasn't expecting anything less, but it was still notable that the service was prompt and the guy that helped us Make sure he recommended what we needed and not anything more. While we didn't buy any additional equipment or bikes at the store we did walk around and I found their selection to be pretty decent with Pricing in the mid to upper range. I definitely would check them out again if I'm in the area.

Timely and helpful! Thank you so much. Appreciated the quick service…read more Location easy to find.

We had the best experience here! My son was given a bike that was in very poor condition. We took…read moreit in to see what they could do. They got his tires fixed and the rusty parts moving again. They went above and beyond our expectations and even got me back on a bike after two decades. We went on a long bike ride together and had the most fun we've had all fall break! It was such a positive experience.

came into global bikes needing a front wheel fixed cuz I didn't want to spend $100 on a new one…read more At first glance it looked like we were hopeless but we convinced Hugo (aka "the bicycle style bender") to give it a shot and low and behold...I think it's straighter than new trek one they had for $100. Ben and Hudson in the front we're about as cool as they come as well... both were avid cyclists and super knowledgable about anything that comes with two wheels (leave your girlfriend at home though cuz Ben looks like a 20 year old Justin Timberlake) the service cost was super reasonable as well and after about 10-15 minutes I was out the door singing (bye bye bye)

I had 2 separate and very frustrating experiences with Global Bikes that I believe reflect…read moredeceptive and untrustworthy business practices. On a Tuesday, I called the Chandler location (spoke to Nick) and was quoted a "sale" price of $450 for a specific bicycle. When I arrived an hour later, Nick says that the price tag of $450 was a mistake. He refused to honor the price. Just a few days later, I found another bike listed on their website on "sale". I called the Ahwatukee location to confirm availability, only to be told by Thomas that the online price was incorrect and would not be honored. This happened twice in one week, at two different locations, with two different employees, and two different bikes. That's not a one-time error -- it's a pattern. Whether it's intentional or just sloppy, it feels like classic bait-and-switch behavior. I did end up purchasing a different bike from them out of necessity, but I absolutely would not recommend this store to anyone. There are plenty of other bike shops that are more honest and reliable with their pricing. Shop elsewhere.

My wife and I stopped in Gilbert on our bike ride down the canal path. After we ate breakfast and…read moreprepared to leave I found that the back tire on my e-bike was flat. I called Kieth and he was able to get us in for a fix. Great local service. Thank you Kieth

Bogart is a new owner and I came from Tucson to replace a battery charger for my Pettigo that was…read moreunder warranty. He was amazing and very attentive when I got to the shop, because he's a recent owner, he had to look for a while to find the two battery chargers that were on the inventory online.. When I walked in there , there was a customer behind me .....Bogart said no no let me help you first. He was very attentive as I said and was such a pleasure to work with! He was great. I had a later problem with my battery and he kept our lines of communication open. Pedego corporate is undergoing a shift, but withBogarts help we resolved the issue. I would go to this Pedego shop over and over again. I drove from Tucson to get his service.!

Great service and selection. They have the great brands and do such great work…read more Everyone is truly caring and seem to want you to get the most out of your experience. As far as local bike shops go, this is one of the best.

Well this is actually a story of good and bad. The good is…read morethat they had the tire I was looking for. Whether old and nearing obsolescence, I was trying to match what I had on my back tire and during my phone search yesterday I found that they had what I was looking for. Looking around their store I must say they had los of merchandise. The bad... seriously weighing the $10 fee for installing my new tire on the rim, I decided to let them do it. Now I certainly am no bicycle expert, just a person who likes to ride. One would expect the people who work in a bike store to be the experts. This tire is directional, as was the one that needed to be replaced. They didn't care. Perhaps it makes no difference which side the lever is on but to your anal, non-professional, you expect the lever to be on the same side it was on with the previous tire. One would expect that the serviceman would look at the old tire and then match up the new tire. This did not happen and now I basically wasted the $10 as I had to take the tire/rim apart and install it the way I think is correct. Details... to some it matters to some it doesn't. Attention to detail is something that matters to me. As a professional in a different field it means a lot. In the end I say... LANDIS, use them to buy if the price,is right but for service of a bicycle, go elsewhere. Go somewhere where details, no matter how small and perhaps insignificant actually matter.

The employees at this location are extremely rude. Was told when I dropped off on 11/1 that the…read morebike would be done by 11/7. Ended up calling them on 11/9 to check on status and the person answered yelled he was backed up and to check on Tuesday. Called on 11/12, said again was still backed up and he was next in queue and would be done next day. Since I do not live close by, I called an hour before they closed to see if ready, the person who answered yelled we're backed up and all these phone calls from every customer is not helping, told me the bike was next in queue. Yesterday I called again an hour before they closed and got yelled at again, said he didn't want to throw shade but they are busy and he hung up on me. If they had contacted me by text or email giving an update, I would not have called but they literally had the bike for 13 days when it should have been ready in 6. The worse customer service I have ever experienced in my life. I would not take your bike here. I am not one of your buddies that you can talk to with disrespect. I am a customer and you are a business. I will NEVER do business with this place ever again. P.S. when my husband picked up the bike he heard someone in the back say "yes get this bike out of here" not even sure if they did the work they said they were doing. They didn't go over anything with him when they picked it up. However was nice and polite to everyone else. Might I also add a little shady the bike was ready at 6:10 an hour after I called yesterday.

I have bought 3 mountain bikes from 3 different shops in the last month for my family and Archers…read morein Gilbert was by far the best customer service and prices!!! They actually have sale prices which is rare in this day when all other shops just sell everything at full price. The staff was super nice and walked me through all the different bikes and features. They set up the new bike and thoroughly went through everything on it with me watching which was awesome to see. The other shops just rang them up and pushed us out. They had the best prices for quality bikes. I highly recommend and will be a continuous/future customer. Thank you for being a great company and putting the customer first! From a past in retail, it was definitely noticed and appreciated!!!

Edit to respond to Randy; you misunderstand the budget notes. When I checked in the guy at the…read morecounter did a search on the computer and said the tire I need starts at $45 and they'll call to confirm before ordering. I said anything up to $60 is approved without a confirmation. A set of two well-reviewed tubeless tires is $50 online, see image. I was charged $60 for a single solid tire, which is far worse, as explained by YOUR check-in rep. You took advantage of my pre-approval to order the most expensive tire approved. I ordered a tubeless tire FROM THE OEM for $35 including delivery, see image. So now I need to spend $50 for Archer to install a crappy $60 tire plus $35 for the correct tire and another $50 to have someone other than Archer replace the brand-fing-new tire that I didn't want. Minus a star for a misleading statement.

Subject: Serious Negligence causing fire, Contractual Breach, Safety Hazards, Threatening and…read moreIntimidation by Owner and Employee. ​I am writing this to caution potential customers regarding Archer Bikes. While many may have standard experiences here, my recent dealings with Jessica, have involved gross negligence, unethical business practices, and a blatant disregard for their own contractual obligations. ​After three failed attempts to change a scooter tire--for which I was charged multiple labor fees (Over $110 with ABSOLUTELY NO RESULTS)--the shop's mismanagement resulted in: ​Structural Damage: An employee (Sloan) used a crowbar on the folding mechanism, causing a stress fracture (immediate) and over time it spread, completely severing the folding neck lock and also breaking the neck tension locking wrench making the scooter inoperable and no possibility of repair. ​**WATER DAMAGE AND FIRE***: The scooter was stored outdoors on municipal property during heavy rain (not even on theor property) This caused a short circuit, resulting in smoke, fire damage, and total electronic failure to where the scooter was not at all operable or salvagable. Ultimately a new one was purchased. ​Contractual Breach: When I requested the contractually mandated mediation to resolve these damages ($5,048 in total), Jessica Archer stated on record via a recorded statement, unbeknownst to her, but allowable under Arizona Law, she can be heard saying to me on recording that she would not honor the mediation clause because " she is going to do whatever she wants because it's her contract , and she's not going to mediation with me or going to honor her contract" ​Furthermore, my attempt to resolve this in person resulted in being intimidated and threatened with physical removal by staff (Jessica ordered Nicholas when i informed her she has a legal obligation to abide by it). I have served a formal demand letter as of January 22, 2026. Be aware that their service contracts contain "binding arbitration" clauses that they themselves may refuse to honor as such is the case with me, which then allows you to petition Superior Court to forcefully make them abide by mediation or have trial by judge or jury. Proceed with extreme caution! Upon dropping off , the demand letter and employ told me that jessica no longer works there. I informed him that reality and the Corporation Commission of Arizona says otherwise as Jessica and Randi are owners and principal agents....and of course this lie to avoid was recorded as well. If my demand to be compensated $5048.75 is not met by 01/29/2026, the certified letter goes out in the mail from Superior court that im moving forward with A Compel to stay or arbitrate which forces them to mediate or have trial by jury or judge. UPDATE: After receiving the demand letter pictured, they offered me a $90 refund to correct their actions listed in the letter. I didn't accept their offer. I'm In the process of filing a civil suit in North Mesa Justice court under the presiding judge Honorable Kyle Jones.

I ride both road and mountain bikes and have been to this shop several times. As far as bikes go,…read morethis shop focuses on mountain, gravel, and bmx bikes. They also have a section for skiing and offer ski and boot rental. Every time I have been in, the staff is friendly and knowledgeable. Most recently I brought my road wheel in to have the tubeless tire replaced. One of the guys jumped on it right away and quickly replaced the old tire with a new one. It was fast, good service, and priced right.

Would highly recommend this shop! I'm new to the bike world and just wanted to get into it by…read morebuying a cheap Walmart bike to try out. Called them to see if they could do a once over on it and make sure it was put together correctly and safely and they were able to squeeze me in same day! Even bought some comfortable grips from them to throw on it. Staff was friendly and they made the bike feel solid! Will definitely visit them for any bicycle needs going forward and will recommend them to anyone even if you're a beginner like myself!