Union station location. Lined up only to find out they don't have any gluten free ones available. The girl that was serving me asked another worker and they stated it's in the oven and will be ready in about 10 mins as they can't be served hot. I left and came back and the same girl who said they were in the oven was the same one who said "oops mistakes happen, we are busy, they just went into the oven," with her fake oops and fake niceness. You don't make a mistake like that as it takes seconds to verify before giving the proper information. Shows the lack of care to take the time to verify. She also verified multiple times before I left to come back. It may be a small thing but it's also about service. Regardless of how big or small. Usually the cookies are super salty. This location usually has ones that are less salty. I like to try multiple times for a fair review, per location, before writing a review however this failed miserably for the union station location. I've had all of the other Toronto locations and they have all been too salty. read more