The food and service were exactly as expected. Great value!! The staff was courteous and attentive. Our food came out quickly. It was warm and delicious. read more

The menu gave our group many options. The food was delicious and plenty!!! The waiter was friendly and quick to serve our needs. read more

Good service with very consistent food product. Busy place but worth the wait. Old time feeling is always neat. read more

Cracker Barrel Old Country Store - Fireplace. - American Near Me - Pigeon Forge, Tennessee

The food was great, but service from our specific server was lacking. We dined in with our allergy baby, perused the allergy menu and had to clarify multiple times that our daughter cannot have milk along with other foods. We specifically requested a water for our child and had to wait for straw for everyone (especially the kids cup) and received only two straws leaving us missing one. Our server was not very good. Drinks were left unfilled and we had to ask for coffee refills and have it filled by another server. The food was good ol' Cracker Barrel quality. Pancakes were perfectly sized and with crispy edges, fries were piping hot and the bacon was delightful. The store was stocked beautifully with cute trinkets and treats and Janet was helpful. read more

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I have been to many Cracker Barrels, however this is the most friendly servers I have ever met. Ivanna our server was the absolute best. We went 2 days in a row and we asked for her the second time. Food as usual was fresh and made exactly how we ordered it. She was very prompt friendly and adapted to all the age groups sitting her. read more

Came by here before hitting up Dollywood and had a real Hardy breakfast. We were sat instantly, and I entertained myself by failing miserably at the peg game that this restaurant is known for. Our server was so sweet, we all had the same meal, the grandma sampler and it was divine. We also had an order of biscuits and jam. Everything was cooked very fresh, of course lots of butter, syrup and sugar, but delicious nonetheless. The iced coffee was also made just right, when I asked her for a to go cup to take the rest of mine, she brought out an entirely new coffee. Everybody was really sweet! I loved it here, when I come back to Tennessee, I'll be back again. read more

Cracker Barrel Old Country Store - American Near Me - Pigeon Forge, Tennessee

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We were on vacation so ordered our thanksgiving meal from here. What a wonderful experience! The whole process was so organized and I can't say enough about how wonderful and friendly and sweet every one of the workers were !! Even though they were having to work on thanksgiving they were smiling and being so kind! Thank you for the wonderful service!! read more

We like the cracker barrel experience. Get breakfast, look around the shop for cool knickknacks, candies and such. Food was just like any other cracker barrels'. read more

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This store is conveniently located and easy to access. The merchandise/shopping area is much larger than average CB locations with a great costing selection. Courtney was my waitress and was very pleasant. I was pleased with my experience with her. The Broccoli Cheddar Chicken special was fantastic! read more

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Smaller store, but good sale. Nice bathrooms. Closest to Gatlinburg Parkway entrance. read more

We were in Pigeon Forge this last week and ate here Wednesday evening. Put of every place we went, the service from all servers was phenomenal and an experience to remember. Our server was exceptional. There was another server that was on top of our water during our time there. The food was delicious and quick! If we ever make it back down to Pigeon Forge, we will be stopping here again! Thank you! read more

Stopped in on Saturday afternoon, no waiting, got right in. My wife and I ordered the fried chicken which was very tasty. The service was good our waitress was very attentive and checked on us several times. For the price it was a good meal. read more

dumpling were good the chicken was DISGUSTING. DONT get them or you will regret it. do not recommend it.if i could give this place zero stars i would. dont know what i just ate. read more

Cracker Barrel Old Country Store - Chicken n' Dumplins - American Near Me - Pigeon Forge, Tennessee

This was the worst food I've ever had from Cracker Barrel. I am from out of town and wanted something good. So naturally, my first thought went to Cracker Barrel, big mistake. I have eaten at so many and never had 1 complaint. I ordered the same thing I usually order, Country Fried Steak, sweet potato, and baked apples. The gravy was like pudding and cold, disgusting. The steak was over fried, dry, and hard as heck to cut. My sweet potato was cold, as was the baked apples. Also, no butter for my potato. We also ordered 2 Country Fried Steak Meals and another meal . We only received 1 Country Fried meal. This whole experience was horrible. I had to mark at least 1 star to be able to post this, that's the only reason. read more

Cracker Barrel Old Country Store - That is the gravy, it's cold and a jello like substance. - American Near Me - Pigeon Forge, Tennessee

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8/8/20 I came here for breakfast with my friend. This is my favorite chain restaurant of all time. We were seated quickly and taken great care of by our waitress. We both ordered the big breakfast and everything came as ordered. I will most definitely eat here again. Thank you for a great experience! read more

Cracker Barrel Old Country Store - Hash browns - American Near Me - Pigeon Forge, Tennessee

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As always a great breakfast in an iconic restaurant. Love shopping the great layout of merchandise. Waitress was very friendly as well. 4 out of 5 for the extremely small portion of hash browns read more

The service was the best ever. The rolls were magical. I didn't prefer the country fried steak. It just wasn't to my taste. I can't specify the real reason. It was a consistent pleasant experience. I would return again. No real complaints at all. read more

Cracker Barrel Old Country Store - American Near Me - Pigeon Forge, Tennessee

We loved everything about our visit here. Our server was super quick and super nice it was almost like we were in and out. We sat down and she immediately got our drinks out and the food took like then 2 minutes to come to us. It was fresh and steaming hot and tasted so so good. Loved it here read more

The food and service was great. Zero complaints with some southern hospitality. Tennessee is great

My first time at a Cracker Barrel, my husband got nostalgic seeing one next to our hotel, reminded him of his college days, so we had to come here for breakfast. The place was extremely crowded Sunsay morning for brunch, had about a 30 min wait, that I happily spent in the store. After we were seated, it took us sometime to decide what we wanted, they have an expansive menu, but our server was friendly and helpful. My husband got the Sunrise sampler, and I got the Egg-in-the-basket. We loved both the items we ordered, specifically liked that we got to try a bunch of items with the Sunrise sampler. The biscuits and gravy were so good. I had not had fried apples before, I liked it a lot. We also got lemonade, perfect refresher on a hot summer day, it was so good. They gave me a refill in a to go cup as we were leaving. read more

Cracker Barrel Old Country Store - Egg-in-the-basket - American Near Me - Pigeon Forge, Tennessee

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I am here in Pigeon Forge for a reunion with a few of my buddies I served with in the Marine Corps. We had an excellent meal at the Pigeon Forge Cracker Barrel. Food and atmosphere were great. I specifically want to mention how great our server Courtney B was. We received our complete order in a timely manner. I never do reviews good or bad on any restaurants I dine at but was just blown away by Courtney's pleasant attitude and excellent service she provided to us. She is surely and asset to your team. keep up the good work. read more

We were in Gatlinburg and was just driving through Pigeon Forge for breakfast and hubby suggested to go to Cracker Barrel. I've never eaten at a Cracker Barrel before so why not? It's been a while for him too. So it's a little store and then the restaurant is on the side. We were seated right in front of the fireplace. The place is ran by older folks which is cool. They were all very welcoming and nice. Cracker Barrel has typical breakfast food. To me, I think Americans love breakfast food a lot. For Asians, we just eat the same food all day haha. Food came out quick and service is great. It was odd for us that we had to pay at the cashier at the store side but it's fine. Something different. 267/2019 read more

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My family of 7 came in and cracker barrel accommodated us well we were seated right away and our waitress was on those orders got all 7 of the orders right the food was hot and delicious everyone was pleased and we enjoyed. read more

2 words. DON'T GO!!! I don't even know where to start. Mary the server was unable to help us with choices and to answer questions because it was a new menu. What? When food was brought, the tray was tipped and plates were sliding off. I was taking the plates off of the tray and setting them in front of appropriate person. Thank goodness the fried pickles were awesome because the Broccoli cheese rice premium side was an extra charge, super small and burnt. Asked if we could swap the burnt premium side for baked potato. Sure, no problem. Didn't get the potato until we were leaving. Never got a refill on waters, asked several times. She said she was working on getting our potato. For 20 minutes, ok, so...where's the potato and I still don't have my refill. My sister went and found Mary to get the water refilled and she said she would bring it out. Here's the glass, can you pour it in? She never came out to refill. Charged for the burnt premium side. Asked for them to take it off and then charged for the wrong meal. Omg!! Make the nightmare stop. Paid for 1 of the meals with a gift card and was told there was no balance left on card. Um....wrong....try again. Then, at the very beginning, we asked for separate checks and she put them all on one. There's more ,that's enough. read more

We stop by Cracker Barrel every time we are in Tennessee. It's a bit of a tradition in our family. I'm a big fan of the chicken and dumplings. Which is particularly why I can't give 5 stars for this visit. The store staff and manager deserves 5 stars, everyone was wonderful. Despite how busy it was, the restaurant still felt very relaxed and calm inside. My kids love the Knick knacks on the walls and the peg game at the table. It did take a bit to get our drinks ordered but that gave us time to figure out what everyone was ordering. They were busy with other tourists pouring in so we get it. No big deal. So we placed our orders all at once when we did get to order our drinks. Two of us got our meals and another ten minutes went by when our other two meals came out. When mine arrived it was cold. The mashed potatoes were hard on top, and the gravy had turned into a solid. The chicken and dumplings were the coldest and had gotten very solid and gelatinous from firming up as they got cold and the Mac and cheese had firmed up and was actually very cold as well. I would've eaten it even warm, I'm not too picky, but this was actually like room temp cold and I didn't want to risk illness from food that's not a safe temperature. Not to mention texture wise it's just unpleasant eating that particular food cold. But the waiter brought back a hot plate quickly once we told him! Something just wasn't kosher about the flavor. I'm wondering if Cracker Barrel as a company has changed the Chicken and Dumplings recipe? It tasted like it didn't have any salt or was significantly watered down? There was no chicken flavor to it. And reminded me of pasta water you drain out when cooking, or like flour water. It was so odd. I get this dish every time we come and it's never been bland in flavor like that. It's literally the only bad experience I've had here. After the second plate came out very weird like twice microwaved in texture, I did speak to the manager and he was wonderful and seemed to care a lot! He brought me out a whole new plate, with fresh sides this time right away. Flavor was still unusual for the chicken and dumplings but I was happy to have fresh food at that point. I had to box it up and eat it on the go because we'd been there for a while but I was super impressed with how the manager handled it. The store staff was also super sweet to my kids and helped them find special little souvenirs some little toy trains. I look forward to coming back here, and won't let one weird meal ruin a long standing tradition for us, as good as this particular Cracker Barrel has been to us over the years. read more

Cracker Barrel Old Country Store - American Near Me - Pigeon Forge, Tennessee

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Love Cracker Barrel! Such a huge menu to choose from... every hearty meal for breakfast or lunch you can imagine! I love their pancakes, but everything was delicious. This being a more popular area due to travel made the wait times bigger (and they are only using half of their tables due to Covid) but the staff was very friendly and handled the large crowds well. Pro tip, if this location is busy, there's another Cracker Barrel literally a mile down the exact same street! read more

Cracker Barrel Old Country Store - Chicken and dumplings and mommas breakfast - American Near Me - Pigeon Forge, Tennessee

It started off with the hostess looking perturbed when we told her we were a party of seven and needed a high chair. When we got to the table she dropped the menus and five sets of silverware and walked off. My wife ordered the chef salad, which came with plenty of brown lettuce... completely unacceptable...my meatloaf was room temperature and I had to ask for more silverware and my other side which wasn't brought out the first time. Water glasses ran out and weren't refilled. Restaurant was maybe one quarter full. read more

Cracker Barrel Old Country Store - Yummy brown lettuce - American Near Me - Pigeon Forge, Tennessee

Let's say your placing a to-go order right right, you place the order and make a call when you get there, while you wait you get to listen to chicken fried a MILLION times(yes, a million) while you wait for a call that would never ever be answered.you must lock your car doors, go inside, JUST TO SEE YOUR DELICIOUS FOOD WAITING THERE GETTING COLD.As you can see, there customer service is not top-tier like Chik-fil-A.Note to manager, your back of house is incredible, the food was delicious, but hire better people. read more

*Ashley & Laurel* Lets face it, food is consistently good at any Cracker Barrel you visit. This place shines with their staff though! Ashley was our server and she was so amazing! Super attentive and the nicest person ever! Laurel was our cashier at the end of our visit and she's damn near the sweetest person on earth. I'd come back just to be able to hang out with these guys! A+ Experience! read more

The young blonde at front desk seating was rude and unprofessional. They noted to us a 45min to a hour wait with OVER half the restaurant empty. The waiters and waitress was super friendly. Manager does not seem on top of his game. We witnessed many people leave after being told all different estimated time of waiting. We got here with party of nine and was told there was no way they can seat us. Did not even a offer to split us, so after we decided to split and tell her two tables she had such attitude. We witnessed her tell people hours for waiting time. read more

Cracker Barrel Old Country Store - American Near Me - Pigeon Forge, Tennessee

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Great atmosphere and awesome food. Bring the family and stop on by. Gifts for every occasion I'm gonna finish my Christmas shopping read more

Cracker Barrel Old Country Store - Christmas decor - American Near Me - Pigeon Forge, Tennessee

Very good food! Our waiter was great and the atmosphere was ideal. You can never go wrong with eating Cracker Barrell.

Wonderful food and great waitress but the manager was extremely rude and was put on hold for 15 minutes waiting on a to go order I would pick another place to eat read more

You've come to expect certain things from any and all Cracker Barrel's this one did not disappoint. The server was perfect! Super friendly, attentive to details and when there was a mistake with the meal she was quickly to correct it she kept the drinks full and checked on us with the perfect amount of timing. One thing I've come to realize Cracker Barrel makes few mistakes and prizes themselves with service, our server and this location did not disappoint. One slight observation, the hostess needs to SLOW down, she gives the impression of being on roller skates and she leaves everyone way behind her. I understand seating with urgency but that takes it to the extreme, and it was with everyone. read more

Cracker Barrel Old Country Store - Late dinner - American Near Me - Pigeon Forge, Tennessee

Me and my fam came from Cherokee and had to wait a little bit but the food is amazing, I haven't ate here in years but it is just as good as I remember read more

Cracker Barrel Old Country Store - American Near Me - Pigeon Forge, Tennessee

Always enjoy Cracker Barrel. The selection is varied and delicious.It is great to be able to get breakfast anytime. I really love the French toast. read more

Cracker Barrel Old Country Store - The dining area - American Near Me - Pigeon Forge, Tennessee

Waitress gave me a kids cup but food is really good so 2 stars I would recommend the chicken tenders

Great breakfast. Fast service. Very nice staff. I can't remember our waitresses name but we enjoyed chatting about things to do and see as we were visiting from Yosemite, CA. Thank for you the great food! read more

We chose CB as our first breakfast stop here in the PF area bc we know we can always count on CB being good. As always, it was. But what really made this trip special to us was the employees! From the hostess that sat us that took the time to acknowledge what we had experienced driving up a mountain the night before to the waiter that was awesome at his job. Daniel is one of our top waitstaff we've ever had! My husband drinks quite a bit of liquids while eating, Daniel was always on top of it. He was very efficient. We love Cracker Barrel. This one has the biggest store part in the country per the store employee. It was wonderful to be able to move around without worrying about bumping into products and possibly breaking something. read more

We travel all throughout the year, and Cracker Barrels are present in most states. Not all are the same. Don't understand why since all their locations are company owned?? I guess the local District Managers operate their stores based on their lack of skills. We went to this "Tourist Trap" location last week. Went inside and asked to be put on the wait list, for a party of 2. We were told an hour and a half wait. So were the other 4 parties that arrived after us. We went outside to wait and noticed in the main dining room, there were 4 uncleared tables waiting to be cleaned. Then in the corner dining room all the tables were empty! The room above that, had some empty tables, not the dedicated "COVID" tables. I called the phone number for the dining room and asked why all the unoccupied tables, why the dirty tables were not being cleaned for another guest. I was told that the manager has cut back on staff and they don't have any staff to work those tables! Sounds like poor scheduling. So the mindset is let the guest wait, if they leave, others will replace them. So it's not about serving the guest, it's about payroll, yet more gross sales means more $ to pay for the payroll. Once again, poor management decisions. read more