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Cracker Barrel Old Country Store

3.1 (147 reviews)
Open • 7:00 am - 9:00 pm

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CRACKER BARREL OLD COUNTRY STORE ATMOSPHERE

What's the vibe?
Moderate noise
Touristy
Casual
Good for kids

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Cracker Barrel Classics Family Meal

our server named Tracy what's so rude and gave us horrible service. She was being so rude to us, rolling her eyes, and sighing when we weren't ready to order our food yet she rolled her eyes and walked away. She did not get her tip because of how bad her service was. For a male my grandson asked for sausage and bacon. They gave us horrible steak you couldn't even chew it. I just had to spit it out but they did take it off the paycheck and I was gonna bring it home for my husband Mark. But the lady had to go check with the manager see if it was OK. Like why can't she just be nice and just give it to us. Sometimes you can just have kindness and not tell your manager you can just say oh it's OK. You can take it. I don't recommend going here at all, and even the manager was rude too. It's worth the go farther if this is your local one. It was absolutely awful there. The only reason it has two stars is because of the gift shop and it was absolutely amazing but everything else there was awful. The people the food, the attitude the noises people were also yelling here. I don't know what that's about but do not come here.

Showing where we were charged for individuals items instead of menu deal
Maggie M.

The new menu is a bit disappointing. Somehow ordering biscuits and gravy I'm not allowed to get sausage for breakfast... but can get chicken tenders? It was a little frustrating as our server kept asking "what do you want" after we had to swap meats/sides because it wasn't corrected when she took our order. I don't have the menu in front of me anymore, how would I know? Also you can't order plain pancakes for the pancake deal? Instead of ringing it in under the grandmas plate (like our server said she would), she charged every item individually making it more expensive than the menu deal. The hosts were nice but check out needs some structure. People were waiting in line and as new registers open, the line wasn't recognized and just let people who weren't in line jump ahead.

Egg shells
Loretta M.

This wasn't my best visit for my favorite pancakes and it wasn't a weekend morning. I understand things happen... griddle particles on my pancakes, bacon dry and overcooked and egg shells in my eggs. The waitress was nice and I should have sent my meal back. The pancakes were good once wiped down lol

Cracker Barrel Old Country Store, Holyoke
Bruce K.

It's fabulous that Cracker Barrel continues to support RVers with overnight parking! I spent the night in their lot and in return, I had a fabulous breakfast in the morning though lighter sleepers might start to notice the traffic noise from Interstate 91. Eggs basted (they don't do poached) with sausage patties and a side of bacon. I'm eating keto so I asked them to keep the biscuits and toast and grits. A shame because their biscuits are made every morning and the grits are perfect. Yes, you can get grits north of the Mason-Dixon line at Cracker Barrel! [Review 18420 overall - 1140 in Massachusetts - 1942 of 2022.]

Mini Strawberry Cheesecake
Jason R.

Love the Store that you walk in to! It gives a nice home style country vibe to it. Definitely a place you want to bring your friends and family over. Servers were friendly for the most part but service was slightly slow. Sunday Special Chicken and Fries was absolutely delicious! I only wish the fries portion was slightly more. Mini-Strawberry Cheesecake was Fantastic!

The infamous Cracker Barrel Mini Travel Checker Rug
Emily B.

I'm always hesitant to review chains because I find it hard to have them stand out in any way and write what hasn't been written before. My boyfriend and I are traveling to VT and stopped for breakfast here in Massachusetts. It was a typical breakfast, a cup of coffee, grits, bacon and over easy eggs. You can't really go wrong there. I personally don't like their biscuits and I really don't like their gravy. (I know, I know, im in the minority) to me they're always a little bland and blah. The grits were fantastic though. Service was great like it usually is and the store is all decorated for Valentine's Day and Easter! I refrained myself from purchasing all the cute decor. Overall, it was a great place for a road trip pit stop!

A little maple syrup helps the coffee go down!
Heather W.

One of the nice things about this Cracker Barrel, is that it always had a very large open space to sit, so you don't feel like you are in an awkward COVID-inspired seating arrangement with odd plastic dividers and curiously positioned tables to eat at. Even as a chain, the food is pretty decent for brunch. Unfortunately, the menu has not changed over the last 20+ years, because I really would enjoy seeing more gluten-free specials for bread or pancakes, or alt plant based meat options-like veggie sausage patties. I'm glad to see they now carry different flavored coffee drinks, but nobody really goes to Cracker Barrel for lattes do they? If they are going to do breakfast, I really would like to see them include some new options from time. I won't even ask for almond milk in my coffee... The food came out extremely quickly, and our waitress ,Gail, really knew how to be on top of refills and timing of when we might want something else. The cheesy hash brown casserole thing is always very tasty, but make sure you ask them to cook it a little bit longer because it's usually not super warm. For those who might not know, the peaches and apples that go on the waffles and pancakes do come in a very heavy sweetened syrup, so you don't necessarily need maple syrup- there is a lot of sugar in the topping. I do not know if they offer a straight up fresh fruit option like strawberries or blueberries,, I don't remember seeing that, but that would be the way to go over something that tastes like canned peach compote. The bacon is very good bacon according to my son, and he ate everything on his plate. Finally, the store area is indeed a whole separate positive review on its own accord. There are lots of little games and toys and all kinds of candy that are so much fun to look through That she won't see anywhere else. Good place to go for that last minute birthday gift actually...

Breakfast menu
Crystal T.

This was my first time eating at Cracker Barrel and all I have to say is that I'm impressed. The first thing I noticed in the restaurant was the decor and the gift shop with lots of cool things like toys, inexpensive jewelry, and candy! The host seated my boyfriend and I immediately and the waitress was quick to assist us. I ordered the fudge hot chocolate, which turned out to be a cookies and cream hot chocolate since they were out of fudge, biscuit beignets (highly recommended) and country fried steak. My boyfriend ordered the blueberry pancakes (highly recommended). I've tried blueberry pancakes at other restaurants, Cracker Barrel's blueberry pancakes were definitely #1. Other than that, will definitely come here for breakfast/brunch again whenever I'm in Massachusetts. Wish I took more photos of our food but I was so hungry that day, it didn't come across my mind.

Sunday Homestyle Chicken, with mac and cheese, and fried apples.

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2 years ago

Food was good for a chain restaurant. The service was good and waitress was very friendly. Overall it was a good experience.

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4 years ago

We love breakfast here !!! It's always a fun time !! We love the store and Coca Cola cake too!

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