First off when I asked for a gluten free menu the Girl at the front immediately grabbed an allergy list. Then she proceeded to help me go through the list and called over a coworker who has celiac. Who also gave me some great ideas. She suggested the grilled tenders which did look real good but... she said the fried catfish was GLUTEN FREE, yes fried catfish! I haven't had fried fish in so long I just had to get it. I will be returning for this specifically. There are some other things that are gluten-free which I may try but right now I'm all about the catfish. My granddaughter got the Country Fried Chicken with Cole slaw and she loved it. Of course, we made a quick stop at store and I bought some gift gifts for the other grandbabies. 100% would recommend and can't wait to go back. read more

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I tried their summer skillet specials of the breakfast scramble and s'more brownie in a Sunday morning. We were seated right away and drinks didn't take too long but I was genuinely surprised by the fact we had to wait 45 minutes to eat. I hadn't been in since 2019 but it is only a little less than I remember. It feels nicer to say you went to Cracker Barrel than ihop, and your pictures look nicer with the decor, but the food is just very average. No one really enjoyed the food that was somehow not hot despite taking so long. The server was very nice and the price was reasonable enough. read more

Cracker Barrel Old Country Store - Brownie skillet - Breakfast & Brunch Near Me - Benbrook, Texas

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The food was great and the place has that classic, cozy Cracker Barrel vibe. Everything tasted fresh and homemade. The only downside was the service -- it was a bit slow and not very attentive. Still, the overall experience was good, just hoping for better service next time. read more

The food is always good. I've taken all my grandchildren here as young kids and in the winter, It is so beautiful. They have a huge fireplace hot chocolate that's awesome. if you've never been you need to try it. read more

I had a really great experience at this Cracker Barrel. I was greeted warmly the moment I stepped into the store. I was seated immediately and my server, Dawn, came over quickly to take my order. My food came out quickly and everything was hot and fresh. I was able to take advantage of adding on a take home entree for $5, which came out neatly packaged when I was ready for the check. Dawn offered me to-go containers for my leftovers and even a fresh tea to go. The store and restaurant were clean and well-organized. The bathrooms were also relatively clean. The check out process was quick and easy. My cashier was very pleasant to work with. I'd come back here again! read more

Cracker Barrel Old Country Store - Store area - Breakfast & Brunch Near Me - Benbrook, Texas

My family and I went to Cracker Barrel for lunch and the server who had input our name, didn't even do it so we we're waiting well over 45 minutes and when we were seated my father, a 40+ year old veteran who served for our country, wanted a simple mimosa and was asked to be ID. He was visibly upset. Ylenna was our server. Make it make sense? Unhappy would not eat again. read more

I have to admit we went in with a party of 5 and some of the other orders looked pretty good.As for that I ordered the catfish plate , not good at all for starter the catfish was way over cooked as were the sides . I can say that the waiter Jeremy was very nice and on key with my drinks . So if you do go make sure you do your research as for me this was my last time and will not be going Back read more

I've been a loyal Cracker Barrel customer for a long time, and this is the first experience that has made me feel compelled to leave a review. I called to place my usual order for my son and me. At first, I was told the power had gone out and the POS system was still loading, so I waited over 30 minutes. An associate was kind enough to take my order anyway while everything was coming back online. When I called back I ask to speak with a manager & to check on my order. In that process while waiting to be transferred to a manger, I was told the grills and stoves weren't working and that only the fryer was available. I completely understand that equipment issues happen and that those situations are outside the staff's control. What disappointed me was the customer service i received. I was trying to figure out an affordable option for my son and me, so I asked manager if I could add two chicken tenders to my order. After being put on hold so many time's I was told they only came in a three piece order. I asked for the price and wasn't given an exact amount, just an estimate. I then asked if I could simply be charged for the three tenders instead of ordering another meal, but I didn't receive much help or any clear explanation. After spending so much time on the phone trying to work everything out, I asked if there was any way to receive a small 10% , 15% , or 20% discount if I ordered both the kids pancake meal and the kids' chicken tender meal. At that point, I wasn't asking because I felt entitled to a discount! I asked because the process had taken so long, there had been multiple issues, and I was simply trying to stay within my budget. The request was denied, which I accepted, but by then I already felt like my questions had been treated as an inconvenience rather than an opportunity to help a regular customer. To make matters worse, when I got my food, the food was not what I normally receive. The pancakes on the kids meal were MUCH smaller than they usually are, and instead of the usual biscuits we've received on previous visits, there was only ONE biscuit in the order. I've always enjoyed bringing my son here, which is why this experience was so disappointing. I understand unexpected problems happen, but good customer service is about how you treat people when those problems arise. And as for the manger Ms.Sam , I hope you take this feedback seriously and use it as an opportunity to reflect on how customer service can be improved. This visit did not reflect the level of service and consistency I've come to expect, that I've been receiving! read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Benbrook, Texas

Fantastic dinner, excellent quality! Grubhub messed up but Bobbye made it great anyway! Really appreciate how hard they work read more

Was not happy with my meal today. First time I have ever had an issue. The ham was dry and so was my dressing. My sweet potato casserole was okay but I was only given a small dollop. read more

Food was hot, the chicken fried steak was great. The eggs were subpar- quality-barely warm and watery, quantity also poor, described as 2 eggs appeared as 1 Service/delivery was great- efficient read more

Slow service and terrible tough cold pancakes but the eggs were passable, probably won't eat breakfast there again. Ambiance fun.

Not happy at all with the food today. It's been a while since I've been to a Cracker Barrrel, and if today is the quality that's in play now, I likely won't be back for breakfast. They don't carry the sampler I used to get anymore, had the hash browns, 3 eggs, bacon, sausage, ham, biscuits and gravy, as well as the apple stuff. To do that you have to do the "build your own" breakfast, which I did. The eggs were done correctly. The bacon is shorter and had no flavor, the sausage is cardboard thin and has even less flavor than the bacon, and the ham was a bit overdone. The biscuits and gravy were good tho. Service was great, I will give them that, it was slow, they were very responsive and kept my water and coffee filled. Quality of the food was not good at all. read more

I think CB gets a bad wrap. Every time my husband and I eat there it is always fresh, hot and yummy! Yes it's no fancy restaurant but it is what it is...a nice family friendly, casual dining place. Our servers are always attentive and nice, the place is clean and the prices are fine. I hope they stay in business because there aren't a lot of places to get comfort food at reasonable prices. read more

Horrible service. Brought out our dinner for a family of 8 25 minutes apart. Took forever for our refills and have been waiting for 45 minute to get our check. read more

The old lady at the Cash register was horribly rude. Smarting off at us. I was making comments to my husband about the price of the bags, shopping bags, and it wasn't directed at her, it was a conversation just between he and I she started smarting off at us and being very rude and obnoxious to us. I think she's probably outlived her service. read more

I love this place. came on a Friday and had amazing food and great service. you should ask for the waitress Kara. she did great.

Food was way too salty. We had the Easter meal. Hubby had the chicken and dumplings. Bland no flavor. First time ever CB let us down.

Today's visit to this CB location was spot on! First of all, so so glad they brought back turnip greens, pinto beans, and cornbread. What restaurant marketing southern cooking gets rid of those items anyway? But hey, they righted the wrong. Second, I'm loving the new portion size of their sides. Look to be almost double what they were. And third (fourth, too, if you're counting), the temperature of the food was perfect and served by our friendly server, Aaron. Great experience and I definitely recommend. read more

Longtime frequent customers. Came in for Father's Day dinner. Order was taken incorrectly and when that was made clear a manager asked for the eggs that were cooked incorrectly back a few minutes after notifying them of the mistake. It was the strangest and most insulting thing I have had occur in a restaurant in my life. Staff tried to correct issue but we just wanted out of there. It is insulting and embarrassing. Whoever asked for the eggs back is the problem. We will not be coming to this location anymore over this, which is upsetting because we have a lot of family meals here. Store/restaurant manager, please write up this person. This was outrageous and ruined our evening, as well as one of our favorite restaurants. UPDATE: contacted guest relations, was sent an automated email for a comp meal for 2 (when the meal that was ruined was an expensive 4 person meal), contacted them again letting them know that did not make up for what occurred to not hear from them again. They don't care anymore. This location is the worst. The manager of this location asked for the eggs back. If I was a regional I would look into this further. There is a reason this location has such low ratings. read more

I walked in and checked at the front which was quick; however, the front host could not put me on the waitlist because someone else was using the another iPad in the resturant. They got to better than this. Get pads that update and sync please!! Store was really nice as a Cracker Barrel would be. Now I must say after visiting the restroom I should've moved on to eat somewhere else. They were clean (per the ) but the stench of urine recked through the walls & floors. I stayed because I thought to myself the restroom does look good maybe something happened this last week that created this smell. I ordered my food and when I received it I was like Huh...Pancakes were Luke warm at best the butter did not melt. My syrup was cold not warmed as in times past. My eggs and potato casserole was cold. Now my bacon was good. FYI my biscuits looked like Junior size hockey pucks, almost almost as hard as one My server Geaneen was amazing. read more

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Tried to eat lunch here on 10-15-2024. No one at Host station to seat me. I was told repeatedly "Someone will be right with you". No one seated me for 5 minutes. I got tired of waiting and left in disgust. ZERO STARS on Customer Service. I will never be back to Cracker Barrel. read more

Hands down- the worst service I have ever had. When you complain about the service online- after you have spent $220- you get a complimentary meal for two. Wow! Don't go. read more

Waited 10 minutes and left. Server never came to greet or even acknowledge we were sitting at the table. We walked out. Normally we get greeted then coffee comes before we order. First Cracker Barrel i have experienced bad service read more

Food was great! Nice and hot. Best pancakes. Fast and friendly staff. Very nice and clean.

We ordered take out for 3:30 pm on Saturday. When we arrived it was not ready and we had to wait. We ordered the day before and paid on line. They would not let us get rewards for this $60 order. We got the good home it was nasty. The meatloaf had bones in it. Yuck! I could not eat it after I bit into a bone. The brown gravy for the potatoes tasted awful. It was straight out of a package. The only thing good was the biscuits. Save your money and eat somewhere else. read more

I think the 2.8 star reviews are VERY generous. Ordered fried pickles and requested they come out first. 30 minutes later they brought us ice cold fried pickles. We asked if they could heat them up. 10 minutes later our meal came out. The food itself was very average at best...then our piping hot fried pickles came out lol. With a 1/3 of the restaurant full, you would think things would go smoothly...you would be wrong. We won't make this mistake again and hope you don't either! read more

We were highly disappointed that cornbread, pinto beans, and fried okra have been removed from the menu at this location. our server explained the altered menu is experiment. He was very nice and served us well. Benbrook, TX read more

I had a great experience with the cashier Astrid. She was helpful in me ordering my food to go and many suggestions. I also purchased items from the gift shop and she called the manager to see if they were on sale. She even looked up my points and told me I had a $5 coupon and said it would be beneficial for me to use it. Because it was expiring soon. She was very knowledgeable and made my time enjoyable. Great front line employee. Most do not know that a frontline employee can make or break a business and she was extremely efficient and exceptional. read more

Order placed to be picked up at 6 pm. After a 30 min wait , the person came out to tell me one of my sides they were out. He asked what I wanted I have to admit I was not happy but told him whatever was fine. WELL "WHATEVER" TURNED OUT TO BE NOTHING!!!! The order was cold on all entrée and side. I regret I tipped them! read more

Food is good a little over priced. They have an amazing gift shop. We buy gifts each Christmas from our CB. The service is excellent and they have coke products- yeah the ambiance is woody with lots of pictures, instruments and pottery on the walls. I had enough points for a free order of fried apples . The restrooms are very clean as well. read more

I quit coming to Cracker Barrel because of the poor customer service a few years ago. My husband loves this place, so, I conceded to try again. Upon walking in heard the manager tell staff (5 in total) at the front desk to "get customers seated since that is what we are here for." I thought, good for him! Watched one employee roll her eyes at the comment. We were seated quickly and had a precious waitress-Aaliah. She stayed on to of drinks and checked in frequently. Here is my biggest rub: The ONLY thing I can eat on this menu is eggs and bacon for breakfast and that is still questionable because I am not totally certain these items are cooked separately from gluten items. I am highly allergic to gluten. In this day weigh the amount of research coming out about gluten and the increased number of people with gluten allergy or celiac, CB doesn't offer ANY gluten friendly options for patrons, it's a bit archaic approach for today. And excludes people with dietary restrictions from enjoying time with friends and family. This is a part of customer service, being inclusive, and I can't help but wonder how adding a gluten free/sensitive menu may help your customer base. I won't be back. read more

Let me start by saying this is Cracker Barrel, you know what to expect. The service was prompt, friendly, and kind. The food was just OK. Will we be back, sure of course, it is what it is..... read more

Black Friday warm up to Shopping. My 6'1 13 year old and myself both agreed on Cracker Barrel. It was cold and Cracker Barrel was perfectly warm! Tables were spaced but still a good amount of people and the menu items were perfect! We both got the Grandmas plate....something like that and we were perfect full. We both tweaked our plates enough to share off each other and to taste it all and it was ALL perfection! The pancakes were our favorite! A slight sweet crunch on the edges and those tiny syrups! Yum! The biscuits and gravy were so warm and fresh! The eggs came out perfect as well and I do love an egg over medium and it was spot on! The waitress was working 4 tables and got everything we needed when we needed it. She was a pro! Looking forward to our next early morning adventure because we both know we are going back to CB! read more

Since when did they start selling booze here ? LOL ANYWAY.. the chicken fried steak is nothing but a frozen hamburger patty they deep fry in batter . Absolutely disgusting.. the server got a Tip of Nadda .. ZIP .... NOTHING... she was the worst.. food was disgusting and today I woke up with stomach issues.. nasty !! 100 percent NASTY... read more

Ok, I find breakfast at Cracker Barrel the best meal they serve. The rest of the day it's ok. It seems to be heavy with salt... I guess to add some favor. The staff are usually friendly and welcoming. I guess most of all CROCS is just familiar. read more

Samantha was serving us today on 6/7, she was rushing me and my fiancé, seemed to be overall annoyed with taking our order as we weren't moving as fast as she would have liked I'm sure. She checked in on us once about 8 minutes after the food had gotten sent down to our table. We had to ask for refills rather than her checking in on us making sure we were okay. Towards the end of the meal she completely disappeared and was nowhere to be seen for about 6 or so minutes, I had asked another waitress for our ticket and a to go box ( her name was either destiny or Desiree I didn't see but she was very polite, she checked her tables multiple times in the time we had gotten gotten checked on once) Very disappointed with the experience food was okay but the service was dreadful Samantha 1 star Me and my fiance would come by two or three times a month so I'll be looking to avoid it now's read more

Just stopped to get my family dinner and half the stuff we have been getting for 20 years are gone. This is not age thing. My mother loves the vegetable soup and gone. Pinto beans, turnip greens and some of other favorites for my boys are gone. Why would you change a Menu that has been working for years for somebody's view of what people might want to what Crackel Barrel has been known for all these years read more

It was so good and delicious 10/10!!! If your looking to sit down and have a yummy meal GO HERE

First time here so we Made an online order for curbside pick up at 11:30am and received it at 12:10pm They only have TWO curbside spots and stupid people who cant read that those two spots are for PICK UP ONLY park there and go inside. So the website said if there are not spots available to put in a "0" for spot number and turn on flashers and they would bring it out.... They never came out with the food until i called the restaurant and said i was across from the curbside spots and "miraculously" they found me real quick! They never came out to check where we were in the first place. Almost and hour later... my food is cold and disgusting and there no SYRUP for my pancakes after being requested!!!! Glad this was my first and last time at this place! read more