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Cracked Coconut

3.0 (1 review)

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5 years ago

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Cinco Ninos - Shrimp quesadillas

Cinco Ninos

2.8(50 reviews)
0.6 mi
•$$$

We ate here the last time we came but I didn't review and that was at least 5 years ago. Zero…read morecomplaints. The tomatillo salsa was excellent. Hubby and I got four different drinks. The skinny marg was good but the mojito was even better. Hubby had a beer and then cadallac marg. I had the chicken tacos which were legit. Hubby had chimichangas. The kid had quesadilla. Plus a side of refried beans which we loved but he didn't. Ignore the kid on this one. Ended with probably the best fried ice cream ever. Seriously it was next level. Johnny was an excellent server. It was quiet but that's because Kalahari itself was lower occupancy. Probably more expensive than a Mexican place near home but big portions and very tasty. Pricy but that's the whole Kalahari situation.

This review reflects two separate dining experiences during my stay at Kalahari Resorts…read more First Visit: (4/5 Stars) My first visit was an enjoyable experience. The service was friendly, attentive, and informative. The staff made excellent menu recommendations and ensured everything went smoothly throughout the meal. I ordered the shrimp quesadillas, which were excellent. I typically do not eat refried beans, but they were so well prepared that I finished the entire serving. Overall, it was a very positive dining experience. Second Visit: (0/5 Stars) Unfortunately, my second visit was the complete opposite. I dined with a group, and while our waitress greeted us promptly with menus and water and took our orders in a timely manner, not all of the orders were entered into the system. Some appetizers arrived within a reasonable amount of time, but our group waited over an hour for our entrées. During that time, several parties who arrived after us were served, finished their meals, and left while we were still waiting for our food. After the extended delay, I spoke with multiple staff members, including the restaurant manager and a resort manager, to inquire about the status of our meals and to express our concerns about the excessive wait. When the food finally arrived, we discovered that one of my entrées had never been entered into the system. As a result, I had to wait an additional 45 minutes for that meal to be prepared and served. I also attempted to speak with the restaurant manager, Jessica, regarding the situation. Unfortunately, while I was explaining my concerns, she walked away before the conversation was finished. I called after her in an attempt to continue the discussion, but she continued walking without acknowledging me. I found this interaction disappointing and unprofessional. The restaurant ultimately apologized to our group and generously comped our meals, which was appreciated. However, the overall experience was overshadowed by the excessive wait times, communication breakdowns, and the lack of professionalism in addressing customer concerns. Based on this experience, I believe there is significant room for improvement in communication and coordination among the kitchen staff, servers, and management. Better operational processes and stronger customer service practices would go a long way toward preventing situations like this in the future.

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Cinco Ninos - Menu

Menu

Cinco Ninos - Bowl with Carne asada 7/10

Bowl with Carne asada 7/10

Cinco Ninos - Taquitos

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Taquitos

Cracked Coconut - bars - Updated November 2026

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