As you can see from my previous review, we've always had great experiences with Jake. Every time…read morewe've spoken with him, he's been kind, patient, and thorough in answering all our questions. Jake even took the time to explain different packages. Originally we weren't sure which one to choose but Jake spoke highly of each one not making us feel less then for not choosing the highest or making us feel the lowest package was bad. If you know what I mean. When contractors try to upsell. Jake was thorough with all and the positives of each. There was a misunderstanding with the system we chose since we wanted zoning for specific rooms, but Jake quickly upgraded our equipment at no additional cost. He went above and beyond to resolve all of our concerns and even helped connect us with an additional contractor to address the lack of insulation above our garage. Overall, Jake has consistently provided excellent service and support for our family, our needs and our home.

Quick response, fair pricing, nice people. Would recommend and use again for future projects and…read moreneeds.

They cleaned seven of my eight heat vents we couldn't get the other openned heat vents and then did…read morefive cold air vents. Also the dryer vent. Moises showed me that I needed repairs and when I saw the vents came into my addition built in 1929 and it goes out to the cupboard space out to register. I am grateful for the work done.

I tried to give this company another try. The first time they came the gentleman tried to get me to…read morecash app him and charged me incorrectly. The gentleman charged me incorrectly. I called and spoke to Becky and told her what was going on who said this is not per their policy and not sure why he was doing this. I also spoke to Rocky. They gave me a credit for another carpet cleaning to try them again. I set it up and when I scheduled it they put a note that I didn't owe and had a credit. I was told if there were any issues Becky would call me. Never got a call. A new gentleman shows up today and tries to charge us $70. So I call again. My husband was home, thankfully this was also caught on our cameras, Rocky called the gentleman who then replied to Rocky, "oh ya I remember that incident, that was messed up we lost one of our really good guys & he was just trying to save her money." Really? If he was such a good guy then why was he fired? If he was such a good employee why was he fraudulently taking money on his cashapp instead of having customers pay the company? Completely inappropriate behavior! I can't believe Rocky allowed him to respond that way. My husband was very uncomfortable after that. Never ever using this company again. Absolutely completely unprofessional. It only took him 15 minutes to clean our carpets and he didn't even attempt to dry them.

They cut 2 huge pieces out of our hvac system that we were not prepared for. They used some kind of…read moresealant on the patches, which is an eye sore. I contacted the owner and was told she thought she informed us. We definitely would have questioned that procedure. Well, we recently had Peters service the unit. The technician said there was no reason for cutting 2 openings in the unit. We were very upset. Also, we had to replace several of the registers due to paint being scratched off by the Ductz employee. We also had to touch up the ceiling where black marks were made by the serviceman. Peters referred this company plus they had good reviews. So much for that. Per Peter's technician's request I did let them know not to refer Ductz any longer. Hopefully they listenened. Plus, it was expensive(over $900). All that and we haven't noticed any significant change in air quality. Very disappointed.

These guys are awesome! The quote process was easy and thorough and the team showed up as…read morescheduled and were very polite and hard working. They put on boot protectors when they entered the house and used drop cloths on the floor where their hoses went. Their price was very competitive and I couldn't be happier now that we have clean ducts! Highly recommend.

They were great helping us set-up a safety protocol for our center with their emergency ready plan!read more

From the owner: SERVPRO of Lincoln & Warren Counties is the top choice for cleanup and restoration. We offer…read morecomprehensive residential and commercial services, specializing in storm, fire and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

This was my first time using a carpet cleaning service and there's no need to utilize any other…read morebusiness from now on. I purchased my rug from a going out of business sale so it was FILTHY. I purchased the rug with faith that it looked how I thought it did under the dirt. I searched google and called Precise. Rich had amazing customer service! Clear explanation of price, average pick up time, sent confirmation emails and responded quickly through text. I attached before and after pics.

I was getting a blocked dryer vent warning. So I had used Precise in the past and had them out…read moretoday. Bret and Sam did a great job cleaning out the vent and securing the hose to the dryer also. I highly recommend them.

Pleasant to deal with!…read more My scheduled changed and they were so accommodating they still came over and drew up a quote so I could get this over as soon as possible for my HOA to approve. Communication is good. Staff is very friendly. Quote was very detailed and just what I need for HOA approval. Recommend for any HVAC needs.

The technician, I think his name was Ethen, was very knowledgeable and courteous. He explained…read moreeverything he was doing and asked how our previous service was performing. Great company and employees.

Russ is a very energetic and attentive contractor. Extremely conscientious about his work product…read moreand definitely not afraid to stand by it. He has a passion for what he does and it shows. I definitely recommend Hoock's Heating and Cooling.

When we bought our new home the ac hardly blew, it IEP getting so hot inside and never shut off all…read moreday long or even close to keeping up. The kids rooms were hitting 90° most days. After opening up the crawl space one day and noticing how cold it was I grabbed knee pads and decided to investigate the ducts underneath myself. Upon inspecting it the flexible duct was ripped away 3/4 of the way and pouring the ac into the crawl space vs the home. Water was leaking like crazy and had fill it it and made it hit the ground and still dripping like crazy. I called another company first who said they could come out that night or the next morning between 9-11. Around 12 they called and said they would need to do an install and it would be about 3-4 weeks before they could come out. So I called around company to company to company and no one could fit me in for at least a week if not weeks. But if I didn't have ac they could get me in faster but since I still had a tiny bit it wasn't their priority basically. Hoock's answered and said he could get someone to me later that evening but it may be sorta late and if that was ok. I said YES of course!!! Maybe an hour later he called and said they got to another job and their unit was froze so until it unfreezes they couldn't do much so someone would be on their way to me. When he got here he cleaned the ac unit good and said it needed a new capacitor and the unit was down. He fixed it and I had some air again. Went under to see what all he needed to fix the duct and came back the next morning with everything to fix it. By the time I got home from work it had all been fixed and the house was cold. The ac actually kept up and would turn off periodically vs running and getting hotter and hotter. I will use this company over any of the 30 I tried to call and wouldn't even help us. Oh and the installation of the one company was the same than everything Hoock's did which was way more and two visits. My old landlord called me today to get Hoock's info cause I was telling her about what had happened and she wanted their info for the next time they needed help.

I needed my gas fireplace looked at and Ronnie was the man!!! He was absolutely wonderful. He was…read morequick and too the point. I will be using this company for all my needs. Thank you again

Had Peters come out on a Sunday because my furnace stopped working. Guy came out and told me it was…read morethe circuit board and couldn't fixed until Monday. Was told the tech would be out by noon, didn't show up until 4. Tech told me it wasn't the board it was a cracked heat exchanger and I need a new furnace and I shouldn't use the heat because of carbon monoxide poisoning. Got a second opinion who came out with a camera and there was no crack or carbon monoxide problems.

Rob's Heating & Cooling provided a fast reply to my voicemail and was out within a few hours to…read moretroubleshoot my heat pump issue. Rob quickly found the problem and replaced the part. Pricing was fair and service was excellent. I would highly recommend Rob's Heating & Cooling services and will call upon him and team again when needed!

Rob came and out and fixed furnace quickly and economically. Perfectly happy with his service and…read morepromptness.