We had a chimney cap that needed to be fastened and caulked…read more I called this morning and let them know I needed it done today if possible because of the storms coming this week. Austin out and let me know that he would come over and handle this before the afternoon was up Once he arrived, he was very professional and timely. He finished the repair in a half hour and was able to keep the cost down on my end considerably. I highly recommend this company to anyone in need of their services

Over Labor Day weekend I had Elite out as my AC went out. The technician came out and replaced the…read morecapacitor. In testing the fan motor, the motor was free spinning without any resistance or slowing/drag observed. The unit started up. One week later, the unit went out again, but this time the fan motor was locked up. The fan motor and the capacitor replaced and the unit started up. During this second repair the technician took the capacitor I had purchased for $500 (a part online for $25), did a test, didn't report the numbers to me, and told me he was placing the part back into inventory on his truck. I reached out to Elite after this repair asking for a refund of the capacitor in the amount of $300 to so that the technicians repair time was covered for the holiday time the week before, and they refused. My rational for the refund, and my concern, is that there is a potential that the capacitor to replace the originally failed one was used, given the apparent practice of technicians using old/worn parts that have been placed back into their inventory. While the technician stated that the capacitor still tested ok, given that this specific capacitor was installed during the motor lockup, it is inherently altered and worn. Wit this practice, I am concerned that such a used capacitor was installed on my unit with the fan working properly, and thus caused overheating of the motor with a weakened capacitor. Elite has offered no refund at this time, and I have canceled all of my extended families' services with the organization, given that they have the potential of utilizing worn parts and selling them as new parts.

I have been a customer of this company since I moved into my house 17 years ago. I think our…read morerelationship will be ending because I'm moving to Illinois. I will have to confirm. When it comes to reliability and customer service this company is amazing. Every service tech that has come to my home and the young lady that answers the phone all have been amazing. When you schedule service you will get a text confirmation. The nice young lady will call you the day of to remind you and the tech will call when they're on their way. Like I said, reliability and customer service is excellent. I'm deducting one star because there's a man that also answers the phone who needs more customer service training. Each time I have spoken to him I've felt like I'm interrupting his lunch or my questions are below him. There's no compassion in his voice. He speaks very matter-of-factly. When you're having a concern with your heat or air you're most likely already stressed. It sure would be nice to speak to someone who doesn't contribute to your issues. I requested a lien waiver from him last Thursday for work completed and paid for that day. I had to call today, Tuesday, to follow up. The nice young lady emailed it to me within 30 minutes. I hope everyone else is lucky enough to speak to her when they call.

If you want integrity look elsewhere. We called for a replacement of our garbage disposal, they…read moresent a tech who is an apprentice and not licensed to put a disposal in. We paid the $110, for the visit, wasted our time and then they quoted over $700 to replace the disposal. Keep in mind, the customer is a 92 year old. Never seen our Dad more upset and feel taken advantage of. We now have another plumber coming tomorrow for $350 out the door for a new unit installed. The tech, was a really nice kid, and clearly put in a bad spot by his employer. Think twice, is our recommendation.

Had a bigger Hvac company start servicing my new homes unit- the AC stopped working- the guy came…read moreover and said "it's an electrical wiring thing, but I don't have time to figure out what's wrong. It's too complicated. You need a new system anyway- it's old" said I needed a complete replacement because they can't service my air conditioner anymore - wanted to sell me a $10k unit. Branden came over and did a long look at my unit and agreed that it was an electrical thing- apparently he WAS willing to figure out what was going wrong- got it going again and said when it stops working again to call him so he can figure out where the wiring needed replaced. Spent a long time at my house. Well, it went out a month later and he came over and did everything he could to figure out where the wiring problem was. Took a couple visits and lots of trial fixes. Said he could service my AC just fine in the future and fixed the issue- everything working again. He also has lots of options for when I do need to replace my older system- but it's not now. Very conscientious, very knowledgeable and very patient and tries very hard to fix the problem without taking shortcuts and not wanting to do the work cares more about the customer than making a big sale.

Very great service overall but following up after an AC repair to ensure the fix was done right was…read moreabove and beyond!

So, let's start with a 'complaint', the AC they installed in June stopped working. I put complaint…read morein quotes though, because a problem is less important than the service, at around 7 I sent them a service request through their site, 7:30 I got a call telling me they'd have a tech out between 9 and 12. Yes, that fast without me requesting emergency service. And they had already had looked up my account and knew that this is a warranty job. Seriously, I thought the install was well done, 2 man crew, and maybe 8 hours, a very well organized job. Seriously, you need AC or heat work, call them, you won't regret it.

I have been using Welch for approximately 5 years now. I had left my previous company due to…read moremanagement changeover and merging with another company. A neighbor recommended Welsch to me and I could not be more satisfied . I have a big home with 3 air conditioners and 3 furnaces, so I rely on them to keep working. Colin is our service person, and he is "the bomb". He is always on time, extremely good at what he does, very very thorough, and respectful to not only my husband and I, but treats my house respectfully also. I have one unit in the attic, and he never complains about crawling up that ladder in the heat to check it out. My pricing is a bit more due to the number of units I have, but the quality of service and respect is so worth it. The office staff is very organized also, and always kind /nice when scheduling or troubleshooting a problem.

Once again, Busch heating and cooling has come to the rescue. I can't say enough about this…read morecompany. They get somebody out almost immediately. Their professionalism, and work ethic are outstanding ... I had Sam today and he was great.

Called to have estimate for new furnace and a/c. Was told probably would have the estimate next…read moreday or early following week. Called a couple times and a month to the day and I still don't have an estimate. Would not recommend.

Found this company on Yelp and chose them because of their reviews and availability. Was messaging…read morewith the owner soon after I submitted a request and had a technician out the next morning to look at the problem. The technician (Cody) was professional, wore foot covers and a face mask without being asked and got right to work. We just needed a capacitor, which he had in his van. A few minutes later and we were up and running. He also made some recommendations about our filters and helped get it setup correctly. Company was responsive, quick, knowledgeable and affordable. There was no upsell or "maintenance plan" sales pitch. Would absolutely use again, if we have a need!

They did a great job. I had to reschedule my appointment which was no issue. They showed up early…read morein the quoted window, finished the job quickly, and charged me a very reasonable price at the low end of the estimate they gave me. Very professional and polite. Great job.

Needed a new system, someone referred me to Scott-Lee, and their confidence was justified…read more The salesman came out, saw what we had, and provided a range of options, all of which would have resolved our problem. We selected the one most appropriate for our situation, set an installation date and they took it from there. The installers were professional, didn't make much of a mess, and cleaned up after themselves. Realistically, we couldn't have asked for more. When I hear of someone needing HVAC work done, I will be the one recommending Scott-Lee.

Avoid Scott-Lee Heating Co. I hired them to resolve an HVAC water leak, resulting in two failed…read morerepair attempts, safety liability shifts, and unauthorized charges. First visit ($187): The technician claimed a personal medical issue and required me to provide my own ladder and physically assist in operating his equipment. The leak was not fixed. Second visit (Promised by their office as a $O warranty call): The technician applied a cosmetic putty patch ("thumb gum") to the exterior cabinet rather than performing a mechanical repair. He then completed unauthorized maintenance and added a $385 plan renewal charge on-site. The Service Manager refused a refund. I filed formal disputes for both charges with my credit card company, which returned my money in full after reviewing the voicemail and email evidence. Substandard trade work and incorrect billing.

Schedule the appointment very easily and fixed the problem quickly. Also very polite and friendly…read moreservice.

I wish I could give ZERO stars. Booked an appoinment online for 6/27. Got a confimation email. The…read moreday before I get an email they have to cancel my appoinment due to a funeral. Totally undetand that. I follow up the following week to see if we can get back on the books and if they had appointments on Friday 7/3. They say yes, what time? I ask for a morning appointment. There was a delay getting back to me. Finally received an email at 10PM the night before saying I was scheduled for 9-11 on 7/3. I respond okay. I get another follow up email that he needs my address and phone # texted to some number. I respond to the email with the information and state that he already has that informaton from when I booked the appointment online. Not sure why I would text it to some random number. 9-11 comes and goes. I emailed him and said to cancel my apointment. He emails me back to say he is finishing up a customer and will be on his way. I say "OK", Five minutes later he emails ad cancels my apointment and said he didn't have any of my information on any of his sites. I responded to hsi email with a snipet of the original email with the booking confirmation # on it. Not sure how this guy gets 5 star reviews. I undertand being a small business, but this was not a good expereince. I would NOT recommend him to anyone.