If you are looking for a new mattress, I suggest Mattress Firm West County. There you will meet…read more"Joshua", who is most knowledgeable in finding the mattress to meet your needs. May I also suggest getting an adjustable bed frame. It's a whole new experience in the bedroom. Libby W.

I was dreading the mattress-shopping trip immensely due to my prior not-so-good "customer service"…read moreexperiences I have had the past few years. But the dreaded trip had to be done. Upon entering the Mattress Firm at 15464 Manchester in Ellisville, MO--all I can say is WOW! My family and I were greeted by Dana as we entered. After a brief explanation of what I was looking for, Dana, using her vast knowledge of the products, proceeded to show me the various mattresses available. She listened to me and catered to my needs. She was patient and allowed me to take my time. By the time this visit was completed, I was much more relaxed and actually looking forward to receiving my purchase. All I can say is that Dana rocks!! Thank you! Kudos :)

We came here to look around for new basement furniture. They have a nice variety of furniture to…read morefit the needs of all customers. So many options and the store layout is great. Sectionals in one area vs other stores they are scattered around. We told one of the sales associates that we were just looking (because who wants someone hovering while you are shopping) and he stayed away. However, he kept an eye out on us in a good way because adverb we had a question, he quickly made himself available. Then he would give us our space again. That was amazing! It's good to read your potential buyers and not hover. The prices were decent with nice quality furniture. He gave us really good information and when we are ready to purchase, we will surely return here and connect with the same associate. Side note, they have a cute coffee and candy area.

This was the first place we went to looking for new great room furniture. Since it was the first…read moreplace, we didn't want to make a decision right away. We went to all the other furniture stores around the same area over a 3 day weekend. Salepeople were annoying and we couldn't quite find what we wanted. We ended up back at Bob's. The salesman that helped us the first day was great. He kept his distance, but was around to answer questions if we needed. He wasn't pushy or hovering. We we asked for him to help us, and we came back,bust he wasn't there yet. A manager came to speak with us about it. She was absolutely lovely and genuinely kind. They also have a complementary café area. With coffee , candy and ice cream. My kids were very excited about that. The only negative thing I have to say is that they said the furniture won't be here for two months That time to get rid of our old furniture and get the room ready. So it's really not that negative for us, but maybe for someone that needed in Furniture ASAP. We went during the memorial day sales, and I do believe we got a great deal.

I was very impressed with both John and Jake who assisted me this afternoon. Both were incredibly…read moreknowledgeable about all aspects of the mattress's they sold. In addition, they were both professional and at no time did I feel pressured to make a purchase. John went out of his way to give me every possible discount and I walked away a very happy customer!

This was my third time at mattress firm on Manchester. The first time I worked with Joe and he…read morehelped me find a mattress that I thought suited my needs. This time I worked with Christian and he did the exchange because the first mattress actually did not work out. Both sales rep were knowledgeable and helpful. Love the 120-day trial. My original mattrsss did not work out for me and the second one is much better. Will return, hopefully in ten years if this one works out!

High pressure to buy a mattress then they deliver the wrong one and tear up our yard with delivery…read moretruck. They never fixed the damage

I had been to 6 other furniture stores and couldn't find what I wanted…read morewithin my budget. I stopped at Mattress Direct on a whim and Mallory was the answer to my prayers. She asked a few questions to clarify my wishes then she provided me with exactly what I needed. I've had my mattress for over a month but still enjoy that new mattress perfection every night. The delivery men were also politely efficient.

My wife and I ordered a sectional from Carol House Furniture for the first time. The service at the…read morestore was fantastic, and so were the delivery guys who brought us the sectional and set it up in our new 5th floor loft downtown. Carlos Senior and Carlos Junior were extremely professional. They were driven to have our 5-piece sectional delivered and set-up in spite of the troubles we had with our elevator. With service like this my wife and I will definitely make another purchase at Carol House.

Ok bit of background.. over the years we have purchased numerous items from Carol House. No more…read more Ordered couch, received message saying item was in. Called to finish paying and arrange delivery. Recorded message with multi layered prompts. Delivery mailbox, sales mailbox.....no on available to take call . Left message before lunch. Received callback around dinner time. Explained that I wanted to pay for item and arrange delivery. Thenr response..if you pay over phone there is a 3% charge. NOT for using a card....just for doing it over the phone. Next day went in store paid by card. Eight sales people sitting around. Never again...

Kelly and Angelo we are an awesome team, all the representatives were attentive when needed and not…read morepushy. We walked away very satisfied and with a brand new living room set of furniture. They we able to get us the biggest discount and payment options for our particular budget. They had Christmas music playing which made the experience all the better for us!

I've been trying to file a complaint about the terrible odor coming from our new couch, chair &…read moreottoman we bought from Ashley Furniture. They did send a technician out and he told us it's usually from the factory and just needs to air out. Well it has not aired out. My husband has asthma and it affects his breathing and it burns my sinuses. I called customer service last week and someone was supposed to get back to me but haven't heard anything. It is very disappointing. We liked the furniture we picked out at the store but we can't stand the smell.

We decided to shop for a new bed. This store in west county mall was the only store that we know…read morethat has Tempur-pedic luxe adapt mattress so we did decided to come and test out the feel of this particular mattress. It was just right with the level of comfort and the level of softness. Therefore my boyfriend brought the luxe adapt mattress set that same day at this place. The store owner was nice and pleasant. The store has free delivery and haul away old mattress which is great. We actually got our mattress and foundation delivered this morning. The delivery went fast, smooth and on time. If you need a new bed, this mattress is worth the investment.

From the owner: We are St. Louis' only complete line TempurPedic gallery, featuring every model available, and some…read moreyou won't see anywhere else. Pillows, seat & lumbar cushions, travel accessories and more... If TempurPedic makes it, you can find it at The Back Store. At The Back Store we consider your choice of sleep surface an important health decision. Quality, undisturbed sleep requires the perfect balance of postural alignment and pressure relieving comfort. The Back Store is, "A Completely Unique Tempur-pedic Boutique."