If you are looking for a new mattress, I suggest Mattress Firm West County. There you will meet…read more"Joshua", who is most knowledgeable in finding the mattress to meet your needs. May I also suggest getting an adjustable bed frame. It's a whole new experience in the bedroom. Libby W.

I was dreading the mattress-shopping trip immensely due to my prior not-so-good "customer service"…read moreexperiences I have had the past few years. But the dreaded trip had to be done. Upon entering the Mattress Firm at 15464 Manchester in Ellisville, MO--all I can say is WOW! My family and I were greeted by Dana as we entered. After a brief explanation of what I was looking for, Dana, using her vast knowledge of the products, proceeded to show me the various mattresses available. She listened to me and catered to my needs. She was patient and allowed me to take my time. By the time this visit was completed, I was much more relaxed and actually looking forward to receiving my purchase. All I can say is that Dana rocks!! Thank you! Kudos :)

We were looking to buy a queen bed on Sunday Morning the 2nd of August. Antonio was a great help…read more His customer service was very valuable and remarkable to us. He was kind and patient, all of our questions and concerns were addressed. My fiancé and I bought the Portland brown queen storage bed. Though we're still waiting on delivery for this item, yet we can't wait to sleep in our new bed. Antonio deserves a raise!!!!!! He was awesome. Thank you Bob's for your awesome service.

Lovely store. Brightly lit and stock was well laid out. They even have a little cafe in the back of…read morethe store with complimentary coffee, water, and mini ice cream cups. Terry was friendly, informative, and patient. Answered all our questions and provided information regarding delivery and supplemental warranty policies they have available. We'll definitely be back once we get our apartment and figure out which pieces would work best for our space. Thanks for all of your help today, Terry!

I was very impressed with both John and Jake who assisted me this afternoon. Both were incredibly…read moreknowledgeable about all aspects of the mattress's they sold. In addition, they were both professional and at no time did I feel pressured to make a purchase. John went out of his way to give me every possible discount and I walked away a very happy customer!

This was my third time at mattress firm on Manchester. The first time I worked with Joe and he…read morehelped me find a mattress that I thought suited my needs. This time I worked with Christian and he did the exchange because the first mattress actually did not work out. Both sales rep were knowledgeable and helpful. Love the 120-day trial. My original mattrsss did not work out for me and the second one is much better. Will return, hopefully in ten years if this one works out!

We were met at the door by a sales associate, and we told him what we wanted. He directed us to the…read moreright section and then left us to browse. He did check back with us from time to time, but wasn't pushy. We selected our furniture, told him what we wanted. The process was easy and we had plenty of time to browse. Great store!

This store is spacious and clean. The furniture runs dated and is very large…read more That wasn't the issue though. We probably could have found something more modern. But we had no chance to look. "Jolene" was pushy. We told her we were just browsing and that we'd let her know if we needed her. She followed us through the store, to the point where we felt uncomfortable and rushed. We let her know that she was being too pushy and she didn't leave us alone, so we left. Sorry, I just can't handle people like that anymore. No means no.

We've bought furniture from here before and the service is always good. Friendly staff and helpful…read more You just have to let them know you want your space when looking and they respect it. Their selection is OK. We were searching for a soft and comfortable couch and just couldn't find one. Nothing came across a giving me a WOW factor when walking through their showroom. Again they have plenty of options but just nothing that stood out. They have a sale going on as well for labor day so that's a plus.

Absolutely horrible from quality to customer service. I have been dealing with an issue with a…read morecouch for 2 months now and still can not get anyone who can actually do something for me on the phone. I bought the couch on 2/27 and reported sagging cushions on 6/7. I requested a refund because I knew this would happen with this couch. How do I know? Because this is the second time purchasing this couch from Ashley, the 3rd time over all. Guess that's my fault. It's a couch, it's made for sitting. The cushions shouldnt be sagging at this point. Ashley, please come take your couch and give me a refund and you guys will still have the opportunity to have my business in the future. Otherwise forget it. Any other solution is unacceptable.

We decided to shop for a new bed. This store in west county mall was the only store that we know…read morethat has Tempur-pedic luxe adapt mattress so we did decided to come and test out the feel of this particular mattress. It was just right with the level of comfort and the level of softness. Therefore my boyfriend brought the luxe adapt mattress set that same day at this place. The store owner was nice and pleasant. The store has free delivery and haul away old mattress which is great. We actually got our mattress and foundation delivered this morning. The delivery went fast, smooth and on time. If you need a new bed, this mattress is worth the investment.

From the owner: We are St. Louis' only complete line TempurPedic gallery, featuring every model available, and some…read moreyou won't see anywhere else. Pillows, seat & lumbar cushions, travel accessories and more... If TempurPedic makes it, you can find it at The Back Store. At The Back Store we consider your choice of sleep surface an important health decision. Quality, undisturbed sleep requires the perfect balance of postural alignment and pressure relieving comfort. The Back Store is, "A Completely Unique Tempur-pedic Boutique."