Russ did a great job helping me find the best units to replace my existing system, he hit it out of the park in both cost and efficiency. They completed the installation of both units in one day. I received a message that the techs were on the way, and they arrived promptly. Great communication from start to finish. The two installers were very polite, professional, took care not to damage anything when moving the equipment out and in, placed cover over my flooring where they were working, and cleaned up after they were done. Russ came back after install and explained how to operate the new thermostat and answer any further questions we had. Couldn't be more happy with the service we received. I'm thankful we chose Hoock's, we highly recommend them! read more