We have used Classic Aire for almost nine years and have had service calls and twice-yearly checks…read moreover the years. A new HVAC system was installed in our home in late March this year and everything was done professionally and neatly with no messes left for us to clean up. The system worked great until the incredibly damp and cool spring when the AC was having real trouble dealing with the humidity in the house. But Faszold--and its mother ship, Classic Aire Care--kept sending out a couple of stellar technicians to check and adjust the system until they got it right. And this was warranty work--we did not pay for anything as they tweaked settings and made the system work in our home. Anthony and Steve are true problem solvers as they continued to address individual parts like the thermostat and fans and they finally got it all worked out so that the system is able to keep our house below 50% humidity. It was a frustrating time but the company has been responsive and supportive. Mike Faszold was also amazing and continually answered my calls and texts during both pre-sale and after install time. This company stands behind its installs and comes through on its promise of good customer service. Check around but believe what they tell you.

Called this morning and they were able to fit me in today for a service call. Their technician…read morediagnosed the problem as being a bad circuit breaker and not a furnace issue at all. I appreciated the honesty! He had to leave to get a new circuit breaker and came right back to replace it. I'm happy with the service - prompt and courteous - but I am not thrilled with the high cost. The service call was $89 and a new circuit breaker should cost only $20-$30. I was charged $331.50 total, which I've been told by neighbors is very, very high for such a simple fix...Oh well. At least my furnace turns on now.

When it comes to home HVAC systems (indoor/outdoor) Sean Murnan of Ambient Air is the way to go. He…read morehas great, low & affordable prices on cost effective equipment. That will not only save $$ on your electric and gas bills but will also improve your overall health and well-being. 5/5 stars and thanks for the great work!!! - Corey

I've dealt with a lot of HVAC companies, and this has been the smoothest experience I've ever had…read more I've used Ambient Air three times now for both my own system and a tenant's. I'll never use anyone else.

Deciding to have a new HVAC system installed was a big decision and something I hadn't had to do in…read morethe past, so I had some anticipation and questions about how it would all go. It was time to replace a 30 year old system. The moment I opened the front door and met Tyler Koonce, I relaxed and realized I was in very good hands. I can't say enough good things about Tyler. He's mature, professional, knowledgeable, an incredibly hard worker, and just a nice person. Tyler explained everything that would occur that day and encouraged me to check in on the progress at any time and ask questions, which I did. His colleague Chris joined him and the two of them spent the next five hours installing the new Lennox system. The two of them did a great job and were a great team. When they were finished, they reviewed what they had done, answered my questions, and showed me how to use the new thermostat. They made the entire process easy and interesting and even fun with their good humor. The new Lennox system is working beautifully and is making all the difference. Thank you, Tyler and Chris! You and Level 9 are the best!

A total rip. BAD merger with a previously good company, the former Affton HVAC. TERRIBLE SERVICE…read more I was a customer and my AC froze. I started conversation on Wednesday to get them to help - sweated all the way through the weekend - and on Monday, because my AC is on the roof they said "we can't service you."

I needed my gas fireplace looked at and Ronnie was the man!!! He was absolutely wonderful. He was…read morequick and too the point. I will be using this company for all my needs. Thank you again

They were very knowledgeable and answered all our questions promptly…read more The price was better than others we received. Installation was on time and very clean and professional. We are very happy with our new HVAC system.

I found Swiss Air & Cooling about 7 years ago when I needed a new air conditioner. I was very…read moreimpressed on all levels. Professional, well priced, reliable, excellent workmanship. I had an issue just after the warranty was out and they took care of everything at no charge. I have since used them for both a furnace and a hot water heater with the same impressive results. Best company I've ever hired for my home needs.

Tyler did a fall furnace checkup. Two weeks later the humidifier fell off the furnace and broke…read more He tried to deny that he hadn't properly refstened it, but after my in-person visit to the company they agreed to install a new humidifier at no cost. For that reason, I had them do a spring checkup, Emma claimed the heat exchanger was cracked, the fly wheel needed cleaning, and the a/c compressor was "over amping." I had a different, highly reputable company check the furnace and a/c, and they found that none of this was true - neither the furnace nor the a/c had any problems. Also, Emma did not provide a written a written description of her service and recommendations, and they have not provided the promised receipt for the payment of the second inspection. They are either incompetent or dishonest, very possibly both.

(I'd give them 100 stars if I could!)…read more We met Jason earlier this year while purchasing a home that needed a total rehab. We were ready for him to replace the entire HVAC system right away, but because of his experience with rehab homes, he advise us to wait until all the dust settled first -- a very smart suggestion. Here's where you really see how much he cares about his customers: Jason told us about upcoming changes in the HVAC industry that would make new units more expensive. He suggested we buy the unit early to lock in the lower price, and he even offered to store it for us until we were ready for installation. Six months later, when we were finally ready, we coordinated everything with Laura, and the timing couldn't have been better. Jason and Cory also handled our whole-house vent cleaning -- and thank goodness we took his advice to do that before installing the new system. His team showed up right on schedule, worked efficiently, and did everything as professionally as possible. The entire experience was smooth from start to finish. Highly recommend -- truly a 100-star service!

Bill Campbell- My Honest Accounting of My Experience My…read moreexperience with this company has become a credibility issue more than anything else. I was told I would receive a text when the technician was on the way -- that never happened. For them, that seems to be "no problem," but for me it meant I had no chance to be present, observe the work, or verify anything firsthand. From there, the story kept changing. I was first told the technician ran the furnace for 10 minutes, then later that he ran it for almost an hour, and now I'm being told it was 48 minutes but they round up. These explanations cannot all be true, and the constant shifting makes it hard to trust what actually happened. When I arrived shortly after the technician left, the furnace was running with no heat, the same intermittent failure pattern I've been dealing with all week. Nothing was diagnosed, nothing was resolved, and the system was left in worse condition than before. When I spoke with the supervisor, I was offered a return visit -- but only if I paid another service fee and hourly rate. The suggestion was that "we can watch the furnace all day," but at my expense. Meanwhile, I was already charged for a full hour even though the technician was reportedly there for 48 minutes. If they're rounding up, it raises the question of whether I'm entitled to the remaining time I paid for. At this point, the pattern feels less like a repair‑focused service and more like a replace‑the-unit operation. When a company can't keep its story straight, doesn't follow through on basic communication, leaves the equipment still failing, and immediately pivots to more charges or the implication that replacement might be the next step, it's hard not to feel like the goal is selling a new furnace rather than fixing the one I have. This is simply my honest experience and how it comes across from my side.

Ben Stokes had his workers change two ac coils. They had a cheap price and man did they do cheap…read morework. What a hatchet job. I had to go to Home Depot and get sheet metal and fix it myself. It was leaking everywhere. I'm not convinced their work will last long at all. The worst part? It's been 6 months and after repeated calls and texts, Ben still hasn't paid me back the $900 for my warranty reimbursed. This company and Ben don't Deserve your business.

December 30,2022. Great work, very professional & thorough, would highly recommend their services…read more Thanks so much Ben, & Trevor for a job well done in diagnosing, trouble shooting, & replacing the furnace circuit board in a timely manner.

If I could give 10 stars I would. They are professional, quick and efficient! I needed the pull…read morevent cleaned. I called the sticker on the vent from 1985 and this company was still in business! I knew then, this would be a seamless experience. The guys came in cleaned the pull vent and even gave me some items that fell through the vents in case I needed them. It was worth it! I can breathe better with the pull vent cleaned!

the repair i had done went back to being a problem again about a week after the way-too-short 30…read moredays warranty time period had passed. when i called, i was told that they can't help me. they should be ashamed of themselves to tell someone that, after only a week of being out of the warranty. couldn't they at least have offered me some type of discount? yes, they easily could have, but didn't. greedy, inconsiderate, and unprofessional is how i would describe this company. do not do business with them!! if you do, you just might regret it, like i do.