Rob's Heating & Cooling provided a fast reply to my voicemail and was out within a few hours to…read moretroubleshoot my heat pump issue. Rob quickly found the problem and replaced the part. Pricing was fair and service was excellent. I would highly recommend Rob's Heating & Cooling services and will call upon him and team again when needed!

Rob came and out and fixed furnace quickly and economically. Perfectly happy with his service and…read morepromptness.

Jeff and Scott fixed a water pipe leak for us that we didn't discover until we received our water,…read moresewer, trash bill. We were just about to get the big snow storm and they promptly made the appt. the day before. They were very professional, on time and the job was completed within a few hours. They did a great job! Susan Matthews

I had a dripping water valve inside the house where the plastic water line came in. About 40 years…read moreold. I called Jeff and got a text response in a very short time. Asked for a picture of the issue which I texted over. Came back with a quote in short order, which was very good in my opinion. They said they could do the job today, dropped by after the other job finished and texted they were on their way. Before I knew they were here they had shut off the water main and were inside replacing the shutoff valve in short order. Very pleasant, efficient, extremely fast and well organized. I have to echo the 3/19/2021 review. Couldn't have asked for a better experience. I'd highly recommend them.

We had a chimney cap that needed to be fastened and caulked…read more I called this morning and let them know I needed it done today if possible because of the storms coming this week. Austin out and let me know that he would come over and handle this before the afternoon was up Once he arrived, he was very professional and timely. He finished the repair in a half hour and was able to keep the cost down on my end considerably. I highly recommend this company to anyone in need of their services

Over Labor Day weekend I had Elite out as my AC went out. The technician came out and replaced the…read morecapacitor. In testing the fan motor, the motor was free spinning without any resistance or slowing/drag observed. The unit started up. One week later, the unit went out again, but this time the fan motor was locked up. The fan motor and the capacitor replaced and the unit started up. During this second repair the technician took the capacitor I had purchased for $500 (a part online for $25), did a test, didn't report the numbers to me, and told me he was placing the part back into inventory on his truck. I reached out to Elite after this repair asking for a refund of the capacitor in the amount of $300 to so that the technicians repair time was covered for the holiday time the week before, and they refused. My rational for the refund, and my concern, is that there is a potential that the capacitor to replace the originally failed one was used, given the apparent practice of technicians using old/worn parts that have been placed back into their inventory. While the technician stated that the capacitor still tested ok, given that this specific capacitor was installed during the motor lockup, it is inherently altered and worn. Wit this practice, I am concerned that such a used capacitor was installed on my unit with the fan working properly, and thus caused overheating of the motor with a weakened capacitor. Elite has offered no refund at this time, and I have canceled all of my extended families' services with the organization, given that they have the potential of utilizing worn parts and selling them as new parts.

Our air conditioner went out, and we called them in the evening. They went above and beyond to…read moreaccommodate us and were able to come out and get everything fixed the very next day. The entire experience was excellent from start to finish. They were professional, knowledgeable, affordable, and remarkably friendly. It is hard to find a company that combines great customer service with quality work and fair pricing, but Hoock's absolutely delivered. I would highly recommend Hoock's Heating & Cooling to anyone needing HVAC service. They took great care of us when we needed help and earned our business for the future.

Russ is a very energetic and attentive contractor. Extremely conscientious about his work product…read moreand definitely not afraid to stand by it. He has a passion for what he does and it shows. I definitely recommend Hoock's Heating and Cooling.

Very great service overall but following up after an AC repair to ensure the fix was done right was…read moreabove and beyond!

Had a bigger Hvac company start servicing my new homes unit- the AC stopped working- the guy came…read moreover and said "it's an electrical wiring thing, but I don't have time to figure out what's wrong. It's too complicated. You need a new system anyway- it's old" said I needed a complete replacement because they can't service my air conditioner anymore - wanted to sell me a $10k unit. Branden came over and did a long look at my unit and agreed that it was an electrical thing- apparently he WAS willing to figure out what was going wrong- got it going again and said when it stops working again to call him so he can figure out where the wiring needed replaced. Spent a long time at my house. Well, it went out a month later and he came over and did everything he could to figure out where the wiring problem was. Took a couple visits and lots of trial fixes. Said he could service my AC just fine in the future and fixed the issue- everything working again. He also has lots of options for when I do need to replace my older system- but it's not now. Very conscientious, very knowledgeable and very patient and tries very hard to fix the problem without taking shortcuts and not wanting to do the work cares more about the customer than making a big sale.

This company does not disappoint! Great knowledgeable technicians. There are a lot of choices,…read morebut this company is the greatest!

Hello - My name is Carly W…read more I have used this company omg- SO SO MANY TIMES. No one is better. They are QUALITY. We own over 800 rentals, we also are building out a hotel and even my own home. I use them for everything. The money you spend, is well worth the quality you get. I am grateful for this company, many contractors are SKAMMY- I can assure you, STAY COOL is not one of those. This is someone you can TRUST. And I trust no one, so that is a lot coming from me. 10/10 HIGHLY RECOMMEND! -Carly Whiteaker

Next day service. Service diagnosis and fixed within 2-3 hours for mine. Tech was thorough and…read moreknowledgeable beyond my capacity, couldn't trick him. You pay the price for what you get. He didn't even try to upsell me a entire unit and all have in the past. Definitely, use these guys again.

Mike came out to the house to give a bid. Never got one. The office staff, Sherry, quit…read moreresponding to my husband, so I called....she said she'd have the quote that afternoon....NOTHING. I called daily for one week, even asked them to let me know if they just didn't want to bid...CRICKETS.

I needed my gas fireplace looked at and Ronnie was the man!!! He was absolutely wonderful. He was…read morequick and too the point. I will be using this company for all my needs. Thank you again

They were very knowledgeable and answered all our questions promptly…read more The price was better than others we received. Installation was on time and very clean and professional. We are very happy with our new HVAC system.

The service you get with these guys is the best, a special thanks to Michelle I believe it was her…read moremission to get us warm again. The sevive guys so nice and professional.

Quality service for are family. Valued over 20 years. We went through a different company for…read morespeed of access, never again