One year later and we decided to add a spa to our pool and back yard. Again the process went smoothly and efficiently. They helped design a spa that is beautiful and looks like it was always there. Thank you again. read more

I searched for weeks for the place I would use for our Pool Resurfacing. Robert was the only one that took the time to explain the nuances of what we wanted to do. We wound up needing to replace the plumbing, the light, with new electrical, as well as the intended resurfacing. Once reviewing everything that we would need to get the result that we wanted, his pricing was still below what others were charging for the same changes. I had seen the reviews that complained about communication and brought this to his attention, he let me know how they communicate and what to expect, texts and left messages (as they are not always able to answer the phone right away) are best. I never had a problem with communication and they always got back to me with answers. The process was easy (as far a demolition and installation can be.), Jan even came by to fence off my new Puppy so that he would not get lost, or interfere. Everything was up-front and when I did not understand a process Robert or Jan explained to to me so that I had no concerns. The workers are fast and knowledgeable and were able to explain to me what they were doing and what I could expect, and they even added some personal touches that my wife and I wanted included. Since it was all new to me, I really wanted to know the processes and turn around times, Robert took the time to explain these to me and everything exactly as he explained it to me. I don't like critiquing people, but I would say they are the best! If I ever need these services again, I would no doubt use CPR and will recommend them to anyone looking to bring new life to their pool! read more

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Quick response, very reasonable proposals and great work. I would highly recommend them.

Communication sucks... We had our pool resurfaced by them in September and had the same experience as others. When you call the office, you get Jan - who is nice - she has no answers though for anything and says they'll have to call back. And they never do. At the beginning of the job, it took 3 requests for the tile sample we wanted until they finally brought the right one. Then they delayed getting the job started. Once they did, the job went quickly. They sent over a pool guy for the chemicals who was impossible to schedule with and never communicated either when he would come by. The pool guy noticed that the spa jets were put in backward! and out pool light is now flooded. We called and spoke to Jan and guess what? NO response. Two stars for the pool looking decent - we'll see if it holds up. Hopefully the water in the pool light won't short out our whole system. yay. **Update: they have since worked toward making this right. They replaced our pool light and spa blower and are going to refund our setup charge. read more

Mike was great to work with! Couldn't be happier with his service, and responsiveness. He made our big backyard project run smoother than we could've imagined and we are thrilled with the results. Everyone we spoke to or worked with was super helpful and we couldn't have asked for a better experience. read more

We bought a house with a pool that hadn't been updated since the 70s and when we spent much time with it our feet would get all chaffed. So we called Robert and Jan to give us a quote for resurfacing. You could tell they were experienced and they gave us the best price out of any of the bids we got. Once they got started the process went without a hiccup. There was an issue with the pool light where it mysteriously went off about a week into the new pool, but they happily came out and fixed it (electrical issue). Anyways, I'd definitely recommend. Thanks guys! read more

I found Robert on Yelp and called him because of his response to a negative 1-star review I read. What a gentleman how he handled the hostile reviewer. It's a shame some people use this forum to ridicule or disparage others and small business'. Class act, Robert! Just got off the phone with Jan who is Robert's wife. She was a delightful woman. Unfortunately, Robert doesn't build new pools. If he did, I'd most likely be a client of Complete Pool & Spa Restoration. Jan was kind enough to refer me a pool/spa builder who she trusts. Thanks, Jan! read more

Needed a quick pool inspection during escrow for our home and they came the next day. Appreciate their quick, efficient and friendly help in making us feel good about the pool in our new home. Thanks! read more

My husband and I chose CPR to remodel our pool. We decided to get our pool resurfaced with fiberglass.Our pool looks amazing and thanks to Robert and his team. They are all professional, efficient and hard worker and they get the job done beautifully. Jan, who's in the office, answers all of our questions by either text or via email. She's amazing and very helpful. They sent us emails of the list of what to expect at beginning of the project, during the project, and upon completion of it. (Very organized) Both Robert and Jan are very easy to talk to and very accommodating. They are good people to deal with. We are definitely going to recommend them to our family and friends who may be needing pool work in the near future. read more

I met with Robert deciding my options two months went by I then asked Jan with the designer Tuch and options and like the results I wood recommend CPR . read more

It's been awhile since Complete pool and spa worked on my pool they did. But I call them wanting to possibly make my pool into a saltwater pool. They came out and saw my big pool light was broken they fixed it by putting in a new one. Offered to pay and they told me it replaced another one no charge. Certainly I offered a tip and instead of a tip the 3 of us had burgers. When it comes to pools spas backyard work tiles, complete pool and spa are the best, the also are on your side. read more

I give Complete Pool & Spa Restoration 5 out of 5 stars! My client and I had an amazing experience with Robert today. My client just purchased a beautiful home in Sherman Oaks. It has a gorgeous pool and spa. I'm very pleased with Robert and his team. Robert arrived early and gave us a full pool inspection. Super affordable and quick turnaround time. Robert was very knowledgeable and detailed oriented. I'm so thankful the young lady I spoke to this morning was able to squeezed us in last minute. I'm very appreciative. I highly recommend Complete Pool & Spa Restoration to anyone looking to do anything with their pool or jacuzzi. read more

Robert was very punctual and repaired the issue that we were having. Thank you Robert - Great job

Jan is terrific. She's the first person to explain to me why our built-in spa couldn't be repaired. None of the three other companies I called offered me that information, they simply declined the job or didn't return my call even after they said they would come down, look at the problem and give us an estimate for the repair. I appreciate Jan's knowledge and honesty. read more

Complete pool and spa completely redid a pool on one of our multi unit properties. They did a fantastic job, went out of their way to deal with difficult inspections, and did it all at a great price and a with a great attitude. Highly recommend. Their work is excellent and prompt. read more

Robert was amazing! He was so consultative and transparent which made us feel so comfortable and confident in our decisions. Highly recommended to anyone looking to do anything with their pool or pool area. read more

Robert picked up where my MIA Contractor left off. He plastered our pool & it looks beautiful! A bunch of our neighbors are now contracting w him to do their pools. Robert is easy to work with, he is genuine & knows how to put you at ease; his staff, Jen, has been very responsive to all the calls & requests. His pricing is very reasonable. We have issues with the pool equipment installed by my prior contractor & Robert has been patiently dealing with those issues, helping us along so we can enjoy our pool this summer. When Robert comes by he likes to sample our Pakistan Mulberry which we planted for his enjoyment read more

My parents building hired Complete Pool & Spa to redesign the fountain in the center of the complex and I absolutely love the quality of work and color scheme completed. It puts a smile on our face every time we pass by it now. The water functionality works very nicely as well. Great job! read more

CPR POOLS - Fountain Angle II - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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I give these guys a five star rating because I wish every company I did business with this easy and problem free. The price was right. The job was done on time. Supper clean - they jack hammered the old plaster out and didn't leave dust. The plater job was perfect. Minor hiccup with the time tile color for the stairs but got that squared away with the main office. I would recommend these company for your pool replaster job. Infact, I just did today to a neighbor. read more

My longest review ever! We got our vintage pool replastered earlier this summer, the old border tile "bead-blasted," and a new, up-to-code LED light system installed, since the old light was dangerous. (We hadn't been using it.) I had been putting off the whole job, not knowing which company to trust with a fair estimate and good work, but Yelp reviews took care of that! And they were happy to come to Altadena for the estimate and work, just above Pasadena. No Valley Prejudice. As stated in other reviews, the company is run by Robert and Jan and their son Jimmy. Robert does the estimates, Jan does all the desk-work and phone/e-mail answering, and Jimmy supervises the work and does the followup. Someone named Tony (?), subcontracted I think, did the electrical work and deck patching (because of the new lighting.) I believe the labor (demo, plastering) is subcontracted out to very reliable people. It was a good experience from start to finish. Robert came out quickly to do the estimate, which was reasonable, and quickly received. Jan was awesome handling my borderline obsessive questions (HINT: you'll get a quicker reply to phone calls-which I hate making-than to e-mails) and never lost patience, not that I could hear, anyway. And Jimmy was great, cheerfully overseeing a re-do (the deck patch from the electrical work) without complaint or blame. The demo guys and the plastering guys showed up like ninjas, waiting silently by the pool for legal work hours to begin. (My husband ran back into the bedroom at 6:55 AM saying, "There are a bunch of men in the back yard!" I had always scoffed at TV shows showing SWAT teams sneaking up on people's houses while the people inside were oblivious to their arrival. Now I'm a believer.) What hard work, but no complaints from them ever, and good cleanup each day. The demo took from 7 AM to 3 PM. And the plastering took place in one long morning. 6-7 men, I think. Awesome. The swarmed like octopi over the entire pool. There were a couple of awkward moments, but just one confusion having anything at all to do with them. First, though, there's the issue of emptying your pool during a drought, and then refilling it! Awkward. As advised, I kept our small local water company informed each step of the way. (You remove the chlorine source in advance to let the chlorine dissipate. Takes a week, I think.) The pool emptied in a fairly discreet way, but- ::::cringe.:::: The other confusion came with me getting conflicting information regarding wait time/plaster curing time before using the pool again. One person (not Robert, Jan, or Jimmy) said we could start swimming again almost right away. (I had started this job in early summer, rather than a more logical time, so this was welcome news to me.) But Jan said otherwise. The differing opinions weren't a problem: **No matter what, just go with what Jan, Robert, and Jimmy say!** No ta-da surprises on the bill. Easy-peasy, except that it's money. (Entirely reasonable, given the work involved.) Later, no hard sell on their part, in fact no "sell" at all, just in response to a comment from me, Jimmy admitted that we could use a new pump. (Rebate still not here, but I'm optimistic.) Wow, was he right! The old one was so noisy, and the new one is super-quiet and is an energy saver I think. And when I complained mildly about having to put back the ugly old floating chlorine space-pod thingy, he said it was pretty easy to install a chlorine dispenser ($200) to the new pump. FINALLY, a solution to a years-long silent gripe! The new pool light: The electrician-guy showed up at first with a colored light (NOT ME!), so stay on your toes. Easily taken care of though Biggest issue, not their problem: My original fantasy had been to put in a timer so that the lights worked automatically. I ended up not getting that, though it could be added at little expense, I've been told. My idea was that we wouldn't have to stumble outside each night to turn off the light. (Age issue, and mobility issues at present.) But then I also wanted to be able to switch it off easily, overriding the timer, if we were going away for a while, for instance. I was told that would have involved unscrewing the fixture each time (which is by the pool, under a hedge, and doesn't bother me at all, unlike another client), which seemed like a very bad idea indeed. So I nixed that the timer, my original pool light dream. And we *do* have to totter outside and up the steps in the dark, flashlight in hand, on the nights we have the light on and the time comes to turn it off. Not sure how safe that is in the long run, and it basically means we don't use the light as often as I'd like. Maybe our signals just got crossed toward the end? Was there a simpler solution? I think this was probably my fault, given the overall friendly, competent awesomeness of the company. HAPPY CUSTOMERS! read more

First - My pool looks beautiful and they completed the job on time. 3 Stars because I was incredibly frustrated working with such an extraordinarily disorganized company. Communication between the owner, his office person (his lovely wife), his son and his his crew was non existent. I think they tried their best - - but the communication stunk. Bottom line - the pool looks good, they did what they said they would and it was only a few days of frustration. I would encourage the owner to be direct and honest and TALK to your clients when you know they are not completely happy, not avoid them. I thank his wife for the bottle of delicious wine. Very kind gesture even if the note saying I was a delight to deal with was a little insincere. read more

Great service and fair price. No issues after 4 years now.

We moved into our new home in May 2020 & were very excited to have a pool for the first time. It's a small pool but since we have family members with mobility issues, we needed handrails installed to assure safety. After researching & contacting many providers, I could not get anyone to commit to installing handrails. Most did not even call me back, some kept promising they would do the job but never followed through. I even purchased handrails myself only to find out that they were not correct for my pool. I lost so much time & money over a 4 month period. A friend of mine recommended Complete Pool & Spa & connected me to Jan. We had a great conversation & I immediately felt like there was light at the end of the handrail tunnel. She understood what I needed & took the time to take a look at my pool to make sure it could be done appropriately. She put me on the schedule for the job to be done ASAP. This is a small job for a company like this but I felt confident that it would be done and done well. A couple of weeks later, Javier came to look at the handrails I purchased & thankfully they could be used. I valued his opinion regarding the placement of each one as he understood my safety concerns. The bolts that came with the handrails were not correct for my pool so he got the right ones & arrived the next morning to install my 3 handrails. He did a great job & cleaned up after the work was done. I am extremely thankful & happy! Now we can get in & out of the pool safely. I will definitely contact Complete Pool & Spa if I need any other work done for my pool read more

It was an absolute pleasure to work with Complete Pool and Spa, they did an excellent job! We had an extremely complicated backyard remodel including a completely new pool (new pool coping, tile, mini-pebble, new pool heater, new plumbing, etc.), new hardscaping (stairs/planters/Astroturf) and a very complex crisscross design around the pool including porcelain tiles on cement with strips of AstroTurf in between. The team was very responsive on dealing with the challenges of our custom design/desire for custom materials, the location which was on a hill up two flights of stairs behind the house and thought through all the details such as putting the tiles on cement, laying out the drain locations several times, building the stairs in detailed manner with porcelain tiles on top and paying attention to the grout color/deco seals. We couldn't be happier with the outcome of the pool which looks like a high-end resort and the price was very reasonable. The team that was onsite working were very nice and thoughtful and the office was very responsive. I would highly recommend Custom Pools and Spas for a complex pool and backyard remodel! read more

We want to add our name to the long list of well-deserved 5 stars reviews - We got a number of quotes, but Robert had a great price and a great attitude. He really worked with us on making it affordable, and delivered on all our promises. We had a tight frame to get our pool resurfaced, and he and his crew made it happen with total professionalism and personal service. We changed our pool to a mini-pebble in Midnight Blue and it looks AWESOME! Plus Robert is just a nice guy who runs his business with integrity. What more can you ask for :) read more

After several estimates, we decided to go with Robert based on his amazing reviews and fair pricing. Overall it was a great experience. His crew got the job done very quickly and the quality of work is superb. We couldn't be happier! read more

CPR POOLS - Tahoe Blue mini pebble - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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We hired Robert because we needed our pool replastered but also wanted to update our pool to accommodate all our kids. The steps leading into our pool were very tiny and there was no room for the kids to stand or play. We had a very tight turn around time due to our sons bday party that had been planned months before as a POOL party. We had less than a month to complete the project and Robert and his team delivered! We used the composite material instead of plaster, built a new beautiful Baja step for the kids and did new tiles. Our pool is now an oasis and we couldn't be happier. Thank you for al your help and for making it in time for the party. read more

CPR POOLS - Baja step full of kids!! - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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I have no idea about the quality of their work since I decided not to move forward with them. They are nice enough but the customer service is flakey and unprofessional. E-mails and texts simply go unanswered. Phones just ring and ring during business hours with nobody answering and no way to leave a message. When I was finally able to get ahold of someone yesterday, she had no idea who I was or that they were supposed to be doing a job for me! She promised to call me back yesterday with a start date and, per usual, I never heard another word. It's not a good sign and I was not willing to take a chance with $8,000 on flakiness. I'm the lucky one! Had someone else do the work. Beautiful pool now and they were very professional. Imagine, a business run like a business with good communication, timely follow up and professional work. So happy I didn't take a chance on this outfit. read more

We had an amazing pool restoration experience with Complete Pool and Spa Restoration. We were sold the minute Robert came to give us and estimate -- he was so knowledgeable that we had total faith. The workers showed up every day on time, they met all of their goals, and the pool looks amazing. And, Anna -- the point person in the office -- is always available for questions and hand-holding. We had some trepidation about the disruption that something like this can cause, but we are so happy we did it now that it all went so smoothly. I highly recommend this company. read more

What a great experience. I called them out of the blue they were super responsive, the quote was reasonable and the work was outstanding. Robert was extremely well-versed in everything to do with pools/jacuzzi and made sure we had the quote immediately. He also advised me about getting a new pool pump which was practically free after the rebate from the DWP. I would've never known about it had it not been for Robert. Jan in the office was extremely nice and ways ready to help! No only what I recommend them 100% but I can't wait to use them again on my next project. read more

This was truly a pleasant experience. Robert, the owner, is an old school contractor - comes on time and does what he promises. The pool came out beautifully and Robert's main concern was that I will be happy. A large crew came and re-plastered in one day. I highly recommend this company to anyone who is in the market for a pool renovation. read more

Bottom line, we love our pool and paver deck! We had some issues along the way, but Robert said they would make sure we were happy with the final product. After a lot of back and forth, he was true to his word. I would recommend them, but communication, on a daily basis is critical. The workers are very friendly, and a pleasure to work with. Jan in the office and Robert are the key people, and even though the project went longer than anticipated, they really were fair with the price, and TRUE to their word. That is more than you can say for most people, let alone contractors. read more

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If you're considering this company, hire this company. They're fantastic! I found them via Yelp as I was searching for someone to help me replace my pool filter and pump. I had an on-site appointment in a few days from my first outreach, and Robert came out to take a look. There is a reason they have so many 5 star ratings. Robert was super helpful and friendly. The turnaround time was very quick. Robert came out and offered us great suggestions. Our pool is in great condition. Robert addressed all of my concerns and did a great job communicating with me. I highly recommend Complete Pool and Spa Restoration for your pool. read more

After several quotes with different pool companies I decided to use Complete Pool and Spa due to upfront they stated that use Pentair. I wanted my pool heated pretty quickly and they were able get it done within a week. I have been extremely happy with the services, from Anna answering my questions and calling to make sure everything is going well to the guys who installed gas lines whom did a great job reinstalling the ground pavers. Pool heats up quickly and excited to now be able to use year round. . read more

In the end, I hired them, chalked up the communication to a crossed wire and in the end, they did a good job and the pool is looking good three years later. I recently recommended them to a neighbor, believing in "letting bygones be bygones." read more

It was a weird process due to Covid, but they did a wonderful job.... and I am PICKY. We had a spa added onto our pool and an old drop in spa taken out. They were professional and just did a great job. It now looks beautiful. They always came out and asked before doing anything just to make sure it was what I wanted. I would recommend this company any day!! read more

I highly recommend complete pool and spa restoration. Robert and Jan were friendly and excellent communicators and answered all of my questions and completely informed me of their services. I had my pool totally resurfaced using mini pebbles along with replacing of all of the pools pipes. Also, Robert was able to make excellent suggestions for tiles as well as replacing all of the surrounding concrete with pavers. All of the workers were friendly and arrived on time and did an excellent job. My wife and I were very happy with the total job. We would not hesitate to recommend this business to friends. Thanks Robert, from Alan read more

OMG! I am a professional Nurse Practitioner and my daughter works for the public school system. How stupid does he think we are? Small claims might be coming at you Robert. You better check your lies! In my last review I didn't even mention the fact that you built our new pool on top of our old pool. By doing this you raised the level of our backyard by approximately 2 feet. Since then, we had to fill our backyard with extra soil to make the deck level with the top of the pool. Now when my son who is 6'2 stands next our backyard wall, the wall does not even go up to his shoulders. We have to have a fence put in now to raise the wall higher. read more

So far so good! The pool looks great and the workmanship on the tile was very nice. Minus one star because they didn't start when they said they would because they only had one pump and couldn't pump the water out of our pool and couldn't get the work started until the water was pumped. But I'll forgive that minor detail because the work was very nice and my husband is very happy with our newly finished pool. The price was very reasonable too. read more

Very professional Compnay , they helped me replace components for water leveler . They came out on time and had a professional and polite person fix the pool. They also recommended me other professional people to help me on other issues I had. In general they are real and get work done. I recommend them. Their price is also fair read more