From the very first day that Robert came out I could read the honesty, integrity and passion for his craft. While other companies and big suppliers were trying to sell me on upgrades and unnecessary expensive "upgrades", Robert took the time to make a detailed assessment of my backyard and the project ahead. He came out several times (always wearing a mask and practicing safe protocol to ensure the right decisions were being made and set into motion. It was an easy decision to hire CPR from there. Once things got started the level of care and service didn't stop. From Anna in the service area who treated us with patience and a family like vibe to Jan who worked with us tirelessly to pick out the right materials for our project it was very apparent that their mission was to treat our project as if it was their own. Red (our project manager) was onsite almost daily, in constant communication with us and made recommendations and insisted on making touchups as is this was his OWN backyard. If you are at seeing a theme here- they treated our project like it was their own home. We had some minor hiccups which ANY homeowner should expect (it's a construction project after all- I read some of the unrealistic reviews and just laughs) but they always approached our moment of panic with calm and top level consultation. As we wrap up our project with CPR I would HIGHLY recommend this company to anyone looking to refinish their pool or overhaul their entire backyard. Thank you for treating us like family. We will always think of you as an extended family every time we go swimming read more

Our fiberglass pool was falling apart and my wife and I interviewed several pool remodeling companies to restore our pool. We went with Robert and CPR Pools after being referred by friends. Robert and his hard-working and professional crew brought life back to my backyard. They not only beautifully restored the pool to glory, but installed exquisite pavers for the deck and built a fire pit and bench transforming and bringing elegance to our outdoor space. Don't take my word for it, but see the photo below for yourself Robert is fair and a pleasure to work with. Jan was wonderful in handling communication and pushing the project along. Thanks, Robert and Jan for bringing our pool and backyard back to life! read more

CPR POOLS - Pool & Hot Tub Service Near Me - Sherman Oaks, California

Robert is a true professional to work with, and really knows his stuff when it comes to pool construction and repair. I've spoken to a lot of pool builders this year, and Robert was #1 in terms of service and professionalism of all the contractors I spoke to in the Valley/LA in General read more

I was skeptical about getting my fiberglass pool resurfaced....and after many quotes and discussions with pool repair companies I decided to get Robert and his crew to work on the pool. The work was organized well, site was maintained clean and completed within the estimated time. All this was exactly one year ago...I was hesitant to leave a review until the pool had gone through a full cycle of seasons...The pool still looks amazing... read more

To be transparent, I have not yet hired Complete Pool & Spa, but when my pool contractor failed me several times, I was recommended to call Robert on Next Door. First I spoke to Jan on the phone and she was very helpful. Robert came out a few days later to look at the pool and he gave me a lot of honest, helpful feedback even though it is unclear if I will even need his services. Robert went the extra mile to call a rep from the manufacturing company for one of the issues I was having with my pool's control panel. What I can say for now is that if I wind up needed any repairs done, Robert will be my guy. read more

We had a wonderful experience with Complete Pool and Spa. We had our pool resurfaced with mini-pebble and new tile on the steps. They also installed new equipment for us as well. They were timely on scheduled visits and very efficient. The pricing was a good value for what was done to our pool. They were great at explaining everything that was going to happen throughout the process. Most of all the final product was outstanding! I simply LOVE my remodeled pool. I would recommend giving Complete Pool and Spa a chance to earn your business. read more

CPR POOLS - Pool - Pool & Hot Tub Service Near Me - Sherman Oaks, California

Worked with Mike to give us an amazing deal and amazing service on our dream pool. The whole team was very communicative and attentive and a pleasure to work with. I'll be referring them to all my friends and family. read more

We were having a couple of issues with our pool: the pool and spa lights weren't working and the blower wasn't working. Robert came out and assessed the situation, was incredibly nice and he said he would send a technician out the next week. One of his technicians came and within half hour fixed both issues. Would highly recommend them to anyone! read more

CPR pools did an amazing job with my pool and backyard renovation. My pool looks like a high end hotel. I can't recommend them highly enough! From our first meeting to the completion of the job everything was done timely and professionally. The craftsmanship was top-notch, the job was on budget and on time! Those are two things that almost never happen. Anytime I had an issue it was addressed immediately I have already recommended them to several friends and neighbors. It was literally one of the best experiences I've ever had doing any project in my home. 100% recommendation!!! read more

Robert came out to my property to help me rule out the pool equipment as what may have cause our pool to overflow. In less that 3 minutes he was able to show me that it wasn't...turns out we don't have an auto filler. Robert was super cool, knowledgeable and super nice. I highly recommend anyone need a pool specialist give these guys a call. read more

We hired Complete Pool & Spa to repair and refinish our pool which was originally built in the 70s. The original smooth plaster finish was long gone and the pool had a long crack that needed some serious attention. We opted to have the pool redone in composite (fiberglass) because the warranty is much better than all the concrete repair / re-plaster options we could find. We are intrigued that this finish will help the pool retain heat better and make it useable for a longer portion of the year as well. The work took 7 days to complete as was advertised, and we are particularly happy with the attention to detail the crew showed in getting the mosaic tiles we selected to look just right all along our waterline. We are very happy with Robert & Jan's phone and email support throughout the project and with Darwin and everyone else on the crew's manual labor. A+! read more

We had a great experience and love our pool!! The ladies in the office are great! Communication is key! Thank you Mr. Lansing and Co.

I had my pool done about a month ago. They are the most unprofessional company that I have ever known. They left me with so many problems. My water bill is going to be outrageous because I had to hire someone else to do the repairs that they knew about. I now have had to hire an attorney to help me with this matter about this company complete pool and spa. This company is so UNRELIABLE I had to empty the pool again Repair the light and skimmer Because I was losing water every day and adding water three times for for one and ahalf hours each time. All I wanted was a nice pool and spa and all I got was a nightmare. I would not recommend the company of complete pool and spa to anyone. read more

*UPDATE* You're response is hysterical and sad at the same time. It's funny how you just updated your original response after I changed my 5-star to 1-star review. Originally you said "thank you and hope to have the chance to work with you in the future." You left the thank you portion of the previous response, but quickly changed your tune. If I was such a bad customer, why did you originally respond that way? Second, Wouldn't it be easier to just say "you don't want to do the project", rather than making the trip to my house twice, send your project manager here once, and then string me along for two months. I shouldn't be surprised at your response since it's a similar response as other negative comments you've received. Try taking responsibility, and perhaps use the feedback to improve the way you do business. You asked me on a number of occasions to put a review on Yelp knowing that I was happy and was going to give you 5 stars. Then you give me a bull shit response such as this. Again, as I've mentioned in my previous posts, I am happy with the job that was completed, but very frustrated with the lack of professionalism. Very sad that this is how we ended things! Robert, you did have the chance to work with me. As a matter of fact, it was just the continuation of the backyard remodel. You came to my house twice and we discussed the outdoor kitchen project. I called the office over 15 times and it was either no response, or some bull shit excuse on why the project would start the following week. Sent a number of emails and not one of them were responded. Finally called your cell phone and texted you, and again no response. I truly regret giving the five stars previously. Two months and double the cost later (due to the recent price increase in material), I'm finally getting my outdoor kitchen built. You build a nice pool, but a horrible way to run your business...very sad! You're project manager and office manager had started with you just prior to the commencement of my project. Less than 6 months and neither one of them are with you anymore. I wonder why!?! I wish all of your current and future clients the best of luck! read more

Who shall I review for my 200th review? None other than Complete Pool and Spa Restoration. I am floored by how amazing and talented Robert and his crew are. No one looks forward to resurfacing a pool. As I looked at my pool (aka the pit of despair) I realized that the time has come. I must admit I was nervous and not looking forward to fixing my pool. That all went away the second I met Robert. I'm a social worker by trade. My instinct of people is usually spot on and boy was it ever with Robert. He's a straight shooter that offers an honest opinion. He does both plaster and fiberglass so I knew he would give me the pros and cons of each. I went with fiberglass. Alejandro and his crew started working promptly on it. They were the best! They were efficient and very hard working. Although we had rain and I made some last minute changes, Robert did everything to make me happy. He is definitely a man of his word. I was happy with the service and the price was on point. Thanks Robert! My pool looks amazing! read more

CPR POOLS - My pool. Repost from CPR'S Instagram - Pool & Hot Tub Service Near Me - Sherman Oaks, California

Robert, Jan, Anna and team did a great job! Very competitive quote and worked with our budget. High quality work. We had them do new plaster, tile, coping, electrical, sealer and pump. All top notch work! When we drained our pool we discovered that we didn't have a shallow end. Robert worked with us to add a shallow end and went out of his way to fit our budget. We will be going back to Complete Pool & Spa Restoration when we are in a place to redo our deck and when we add a jacuzzi. Highly recommend! read more

CPR POOLS - After! - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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In short, if you want to save time and money, you should hire Complete Pool & Spa! We reviewed/quoted 10 pool companies and Robert was the best across the board. His knowledge, price, work, and easy to deal with attitude makes pool renovation less stressful. About myself, I'm VERY detailed oriented and have been remodeling homes for 20 yrs. I shared with Robert my overhead drawing of my pool and drew the layout in the sand. He walked me through the process and gave me his expert advice. We talked about different pavers, tile, mini pebbles, color lights, system, coping, etc. With Robert instructions, we visited the paver, tile and mini pebble stores to better understand our options. Important step to know the product you're buying. From there, we spoke to Jan about the contract and agreed on the price. They shared a step by step process for us to anticipate the pool renovation. Jan has great intuition and sense of design. She patiently advised/explained the type of pavers and pattern that fits our home. I love it when people aren't just agreeable to get the job. We went with what Jan suggested and couldn't be happier! Robert, Jan, and the team are great! In the end, Robert absorbed the cost of certain upgrades/labor because he wants us to be happy. Jan was always cool and comforting when we were stressed out. If I could redo one thing, we should've gotten a permit from the start for the pool renovation based on Robert's advise. Trying to save $500 slowed us down a couple of weeks. I would hire Robert again in a heartbeat. The pictures below should speak for themselves. read more

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We just completed construction on a new pool which we have wanted to do for a long time and received our final sign-off. Whenever one embarks on such a project, one expects to experience the horrors that one hears so much about how the contractor was slow, didn't do the job well, and all the 'typical' excuses, etc. Well, I have never in all my experience working with contractors had such an AMAZING experience as I had with Complete Pool and Spa. From the day we got rolling, everything just fell into place. Their crews are so professional and personable - in two weeks the pool was dug, steel placed (which took less than a day), plumbing and concreted. Each crew is so knowledgeable and most of the employees have been part of the company for many years. Even their relationship with the City of LA enabled them to handle a couple of small issues seamlessly!! The finished pool has exceeded my expectations - they did a beautiful job and I cannot recommend this company and the owner Robert and Jan more highly. If you are wanting to build a pool, there is no need to look any further than Complete Pool and Spa. Five stars plus some!!!! read more

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We first had our pool installed about 10 years ago, the contractors that did the job were very dishonest and cut a lot of corners. Flash forward to present day and we have a pool that featured a large crack running around the interior of the walls and a host of other construction defaults. After meeting with MANY pool contractors (we wanted to make sure we did it right this time) my husband and I settled on hiring Robert and his crew at Complete Pool & Spa Restoration. We are so glad we did. Robert came out to look at our pool and gave us several options for fixing the damages. He was honest about what level of repair, durability and cost each option would entail. Because of all the detailed info Robert gave us, we were able to make a decision we felt confident about. Robert and Jimmy were very "hands on", supervising the project every step of the way. If I needed something or had a question I could call or text them and get an immediate response. They visited the site often and communicated with me daily. They did what they said they would do and did it on time. The pool now looks beautiful and we are thrilled with the results. If you want a knowledgeable, honest pool contractor, CPR is the one to hire. read more

CPR POOLS - Before & After CPR Repaired Our Pool - Pool & Hot Tub Service Near Me - Sherman Oaks, California

Our experience with CPR Pools was fantastic and I would not hesitate to recommend them to anyone in need of a new pool or pool remodel. Initial Consultation: Robert arrived at our house promptly, listened to all of our concerns about our pool and the remodel job and took the time to answer our questions patiently and thoroughly.  He came armed with an iPad and showed us plenty of pictures of completed projects that involved similar materials.  Because our pool needed replastering, new lights, and a bench extension, Robert made several recommendations to us that were insightful and accurate. Design Consultation: Because we were also replacing coping and tile, Jan spent an extensive amount of time with us over the phone, guiding us through websites and catalogues to narrow our choices.  She ordered samples for us and had them delivered to our house (during the height of COVID lockdown).  Despite finally selecting tile that was not from one of their usual suppliers, Jan was supportive of our choices and reassured us that it would look great. Demo, Construction and Replastering: Gerardo was a highly communicative project manager and the consistent point of contact through this phase of our project.  He was equally available via phone or text when he was not on-site.  Most notably, the CPR crew showed up in force on the day promised, and worked quickly, diligently, and carefully.  Because the rest of our backyard was being worked on, they sometimes had to work around other crews and/or use caution around already finished areas. None of our finished projects were impacted at all, and the work in the pool came off without issue. Conclusion: We are exceptionally happy with our pool and our experience with everyone at CPR.  My only mistake in the project (and it was my mistake!) was to not hire CPR to do our paver work as well.  We hired someone else who was initially cheaper, and it has cost us more, took longer, and is probably of lesser quality than what CPR would have done.  In addition to the above, Robert, Jan, Gerardo and everyone at CPR are good people and a pleasure to work with.  HIRE THEM! read more

We've had a 50' pool for 30 years that was leaking, along with a concrete deck with cracks and uneven sections. We chose CPR and Robert Lansing after getting three estimates and an additional estimate for just the deck. CPR's prices were competitive, and especially so when the deck-only quote came out near to CPR's entire quote. It seems that the fact that CPR does the paving without subcontractors resulted in the savings. We decided to redo the entire back yard: complete paving replacement and pool relining with fiberglass. We chose a medium gray bottom, since we had had a black bottom before. As you can see from the pictures that I added to the gallery, we could have gone darker. The amount of work that went into this was enormous, considering that the path to our back yard was only wide enough for a wheelbarrow. The majority of the work went on schedule in spite of some rain delay. The last few details at the end did drag on, however. Aside for one detail that we forgot (automatic filler), the price was the price. Everything reasonable that we asked for was accommodated, and the extra work needed on our pool because of its condition was included. No surprises were encountered. We're very happy with the result and working with Robert Lansing. One suggestion that I'd make for others working with Robert is to follow up conversations with emails, just to keep the details straight. My full recommendations to anyone. read more

CPR POOLS - 50' pool and deck - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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Robert and his team (Red) - always top notch and transparent service and work. Recommend their team each time!

After reading all the great yelp reviews for this company we decided to call them to get a quote for repairing our pool and equipment. On first appearance everything seemed great. Robert seemed nice and came up with a great plan for taking care of our needs that would cost us less than we had anticipated. He promised to send us a quote by the next day. Nearly 5 weeks later and no quote has been sent. After multiple phone calls we've been promised again and again to get a quote and yet nothing has been sent. If it's this hard to even get a quote, I can't imagine how much more difficult it would be to get a response if there's a problem after they've done their work. read more

Robert, Jan and their team did a great job transforming our backyard to the point that it now feels like being in a resort! The team was great and eager not only to finish on time but to ensure they did so with top quality and care. If I ever had to do such a job again, I would use the Rob/Jan and their team again and highly recommend them! read more

We reached out to Complete Pool based on the reviews as it's been hard to find pool repair companies during the pandemic. At first they were responsive and Dee set up an appointment for Robert to come see our pool. Robert came and said he wanted to send one of his guys to dig a 10ft trench to see we just had a tree root issue or if the bonding was bad. I called a week later to see when someone was coming. They had to call Robert and call me back. Gerardo called me back and said he would send someone the next afternoon. No one came. I called Gerardo and he apologized and set up another appointment for the next morning. 4 hrs went by and no one came. My husband was furious because he changed his schedule. I called Gerardo. He didn't know what happened to his guy. I said it wasn't a good sign of the company. He called me back and said he would be there in 5 mins. A young kid showed up with a shovel and after an hour or so, he said he had to send someone else to finish the work. No one came. No call from anyone from Complete Pool and now I have a shallow trench with two dirt piles. We called several times. We never lost our composure/always treated them respectfully...no results. We would not recommend based on this. read more

CPR POOLS - The trench that was dug and left with no return or explanation. - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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They totally transformed my pool. Their rate was fair and the work is beautiful. Anna was so helpful and text me along the way to make sure everything was handled promptly and to my satisfaction. I can't recommend them enough! read more

They had a very competitive bid. They were the only ones to offer a solution to one of our major issues. They began the work when they said and completed the job when promised. Their crews were courteous and professional. I have nothing negative to say. Thank you Robert and crew. read more

Robert and the crew did a great job. Answered all Questions along the way and worked with us as we made changes throughout the process. I recommend them to anyone in need of pool repair or restoration. read more

Robert and Jan are both extremely personable, pleasant, and easy to work with. Their guys showed up on time every day and got the project done promptly. We resurfaced our pool and spa with mini pebble (tropics blue color), added LED lights, replaced coping and tiles, and replaced most of the existing pool equipment. We would recommend them without reservation. read more

CPR POOLS - Tropics Blue Mini Pebble - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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Had our pool remodeled in the South Bay by CPR Pools and it was perfect. Call today. read more

One of their reps- Robert- came to my house to give me a quote on a pool repair. He made measurements and took photos but then never got back to me with a quote even when I emailed him directly as a reminder. I think that's pretty bad for customer relations. ...and now Robert responds with an insinuation that there's some reason he didn't want to work with me. That's pretty bad putting the blame for your bad business practices on your Yelp reviewers. The real reason you didn't get back to me was because my job was probably too small and wasn't profitable enough but you could have at least let me know. read more

Robert was great to work with. Definitely recommend working with Complete Pool.

I can not recommend Robert Lansing and his team strongly enough. First of all, in a sea of suppliers and construction people who consistently do shoddy work and let you down, Robert himself is a breathe of fresh air. His no pressure and generous attitude, make going over designs and options easy as pie. He has Jan on the end of his phone at the office to keep up with it all. They are lovely people, get the job done beautifully, charge a fair price and take really good care of their client. HIRE THEM! read more

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Amazing service, professional and on time. Definitely recommend Complete Pool @ Spa. read more

Great job from start to finish. Has the feel of a family run business that delivers outstanding work. Robert and Jan have assembled a great team! Highly recommend. read more

We had an excellent experience with Robert and Jan at CPR Pool. They resurfaced our our old, dilapidated inground pool, replaced all the plumbing, added a pool heater, and added new tile. Our pool used to look miserable and gave swimmers a faint white chalky film. Now our pool looks absolutely fabulous!!! Their crews were professional, courteous, helpful and friendly. And their rates were very reasonable. We interviewed 4 or 5 pool companies and chose CPR based on their knowledgeable attitude, ability to work within our schedule and budget, and their good prices. We would definitely use CPR again. Highly recommended! read more

Called twice with both times being hung up on after 3 second of talking. I just needed a quote and was going to provide business. I'll look for another, customer friendly, business. read more

We are so glad we chose Complete Pool & Spa Restoration to renovate our pool. The ugly plaster was replaced by mini pebble finish, which I think look way better than replastering, and the dated border tiles were changed as well. The whole renovation was done in 1 week. The owner and the staff kept us posted on every step of the makeover. Their customer service is excellent. Now our pool is ready for family, friends and furry friends. We're so glad for making the right choice. read more

CPR POOLS - Pool & Hot Tub Service Near Me - Sherman Oaks, California

Robert Lansing scheduled an appointment to access restoring my pool. He arrived on time for the appointment. He was courteous and friendly. He took measurements and discussed different options for the project. He completed the estimate with the options and e-mailed them to me. I choose my options and was given the estimated price for the restoration project. Everything was explained and I was given the estimated date for completion. Project was completed ahead of the estimated date. Anna stayed in touch during the restoration. She was great at following up to make sure everything was going well. The work was done professionally, the price was as stated at the beginning. I am completely satisfied with the completed project. The workers worked consistently until the project was completed. The project site was left clean when finished. Overall, great job. read more

CPR POOLS - Pool restoration, fiberglass with new tile. Los Angeles, Ca. - Pool & Hot Tub Service Near Me - Sherman Oaks, California

Complete pool and spa restoration did an amazing job on my backyard. It' was a complete remodel which included pavers. Robert was very professional in the way he guided us through the design process. His crew Was punctual,polite and very conscientious. They were impeccable in their workmanship and cleanup. The office staff, particularly Jan, was very helpful and answered all my questions which were many. My pool Lady says that she loves coming to my house because the pool is absolutely gorgeous. I agree. Thank you CPR. I know I will be using you again in the future. read more