Complete Pool & Spa went above and beyond! Our pool needed a full remodel: changing the shape, changing the depth, adding a baja shelf, and swapping out concrete decking for pavers. I was a bit intimidated by all the changes but Robert, Jan, Gerardo and the rest of the team were there for me every step of the way. From permits and design to finishing materials, their guidance was extremely helpful and the end product is phenomenal! Look no further, Complete Pool & Spa Restoration is the company you want! read more

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We had them resurface our pool and put new tile around the edge. A few issues have come up where the expansion sealer is braking up and weeds are starting to grow. We have called them numerous times, the message asks to send pictures. We have done that. Called Robert and he announced that he has retired since 2023. However, recent posts show his name mentioned. Either they are putting fake reviews up or they don't want to deal with anything they have to repair. I will NOT recommend this company. read more

Six months since my initial 1star review detailing the shoddy tile work (caulking used, not thinset), decided to upload some additional pictures to show the continued deterioration of Complete Pool & Spa' tile work .... We are rapidly approaching the half way mark for the number of tiles that have come off ... When we do find a reputable pool tile person it's going to be a total do over ... good times Definitely buyer beware unless you are the average house flipper who doesn't stand by their work or offer any kin transferable warranty to the next owner ... read more

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I was hesitant hiring this company after reading some of the reviews but I had an amazing experience with them. I live in Los Angeles & they constructed a new swimming pool & spa in my backyard. Communication and customer service was amazing- everything was very clear & timelines were met. I was nervous about getting the permit but they made it super easy & it was fast too. Definitely would recommend- I love my new pool & I always refer friends & family read more

After 5 years, my pool looks like it was never remodeled! Be careful with this company. BBB, made me aware that the owner lost his license because he failed to respond to several claims. read more

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So far communication with this company has been a complete nightmare. We gave a deposit weeks ago and they were also supposed to order all of the supplies and have someone come out to measure our pool and no one can tell us when the supplies will arrive or when someone will finally come out to measure our pool. We were promised it would be done today but it's after 3pm and still no one has called us. When I call I get an answering service. If and when they finally get around to doing the work I will update my review. Update: The only way to get any response at all is to post a one-star Yelp review, and this is the way the business owner Robert talks to his clients? We had a contract and gave our credit card number that you may not have charged yet. We called numerous times to get an update after the supplies were supposedly ordered, we emailed, spoke to your wife Jan several times over the last month, you supposedly had ordered our materials and you clearly couldn't do the work. Why didn't you just tell us that to begin with? Trust the one-star reviews. read more

After many years of waiting I can finally post my review of this atrocious company. If you are reading this please run away from this company...use my story as a warning. We used Complete Pool and Spa for our remodel in 2018 and in 2024, just 6 years later we had to have another company come out and completely refinish our pool because of the terrible job done on ours only 6 years ago. Not only were tiles popping off, but the pool itself was flaking off fiberglass and rendered itself unusable. Our experience with this company was nothing but trouble and a major waste of money. What should have been a one week project took a month as they forgot to complete the project...and the owners went out of town and could not provide assistance...literally no one else in the office was able to assist us. If you are looking to be lied to, deceived, waste your money and have your garden ruined (they used in ground plants to pour out cement water) in the process this is the company for you. read more

Please read the 1 star reviews. They are the exact same experience we had. Their work is exceedingly poor. The warranty and craftsmanship are a joke. We had a pool refiberglass done as well as pavers across our entire back yard. Pool looked nice when it was done. Within the first year the tiles started falling off the side. They only used silicone to attach them. The bigger issue was the Baja bench they added to our pool. It was cracking on the sides and lifting out of the ground. After chasing them for about 7 months they agreed to fix it, sent a guy out, he could not do the job (it was not a one man job) then said they weren't going to fix it. This was after multiple visits from the manager Gerardo and dozens of emails and pictures to them. Robert blames Gerardo, Gerardo blames Robert. Comically unprofessional. Fast forward we found a company to come out and look. They tackled the job and did an amazing repair. The Baja bench had NO reinforcement on the sides! Only a single cement block poorly concreted in. It was all disintegrating. Actually amazing that it lasted as long as it did. The company also installed new tile that was mounted with an epoxy type of bonding to the wall - not simple silicon that Complete Pool used. Do not hire this company to do work on your home. It is amazing that companies like this stay in business, but my fault for not heeding the poor reviews. read more

CPR POOLS - They only put rebar in the bottom of the bench. The sides were cracking down below the water line and leaking. Horrible workmanship - Pool & Hot Tub Service Near Me - Sherman Oaks, California

I'm actually still working with this company. They just scheduled an inspection for today and nobody from the team showed up, so the inspector got angry and left. Others have mentioned the communication, that is only the tip of the iceberg. I never leave reviews, but they essentially forced my hand. What a joke. Do not believe anything they say, nobody will come to look over the work and the poor quality. I consider myself a calm person, but CPR/complete pool and spa, whatever they call themselves nowadays, has me taking blood pressure medication. read more

We had Robert completely refurbish and re-plaster our pool in 2017. There were several issues during the work, including the incorrect tiles being installed, tile trim on the steps and bench not being installed (which was caught by me and then and hastily/not cleanly installed AFTER the plaster was already down and setting), and finally the surrounding pavers sloped TOWARD the pool so that dirty rainwater would actually flow into the pool. We sorted these issues during the process to both parties satisfaction, though those mistakes made me not recommend Robert and Complete Pool and Spa afterwards. At the beginning of 2022, we noticed discolored bumps growing from the plaster in certain parts of the deep end. They kept growing and multiplying. Upon contacting Robert, he immediately said that they were due to imbalanced water chemistry. Upon researching these nodules, I learned from multiple sources that they are, in fact, delimitation of the plaster due to defects in installation. I hired an independent plaster consultant who inspected our pool and confirmed this. Upon showing pictures to even just the local Leslies owner, he gave a look of "oh NO" and also said that these are coming up from under the plaster due to improper plastering and have nothing to do with the water chemistry. The Leslies owner/technician went on to say that our high level of dissolved solids was DUE to these little volcanoes kicking out material from under the plaster. Upon presenting this to Robert for warranty, he immediately denied it because he continues to claim that it is due to water chemistry. I forwarded him the full inspection report weeks ago and followed up multiple times but have received nothing but silence. Do NOT go with Robert and this company. Not only will mistakes be made throughout the process, but he will make false claims in order to not honor the warranty on the work. read more

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We were initially nervous about the pool process and the demo of our backyard but our pool turned out great. We've received a lot of compliments and it has made our summer much more pleasant, as the valley gets extremely hot. Robert and his team were quick and reliable. We love our pool, and so do our kids. :) read more

CPR POOLS - The pavers and tile turned out great, and it's the perfect size for our backyard. - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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Do not use this place. I hired CPR Pools, The California Pool And Spa Company, to relocate my pool equipment. I was told it would take 4 days. We are going on 4 WEEKS! ... it's because the workers never showed up. Never showed up on time, when they did come. Never came for days to complete anything. Robert, Trenton, or Gerardo never came to inspect the unfinished work or contact me to say why everything was taking so long. I had to call and complain several times. The plumber caused a leak, that our regular pool person pointed out. They left a pipe sticking out of the ground for weeks. We are STILL dealing with parts of the pool equipment electrical sticking out of the ground that they never moved with the pool equipment. They scattered concrete all over our backyard to fill the trenches they dug when relocating the pool equipment. Their employee used our shovel and broke it- left it hidden behind the pool equipment. Lastly, we still have a leak at the new pool location and they have yet to come by, fix, or contact me about the leak. DO NOT USE THIS COMPANY! read more

CPR POOLS - Pool & Hot Tub Service Near Me - Sherman Oaks, California

We needed a complete redo of the bottom of our pool and the plastering had to be completely redone. They were very professional and very helpful throughout our experience. They were very quick and efficient to get the job done as was needed and they brought many workers to make sure the job was done well and on time. Would definitely recommend working with them in the future. read more

CPR POOLS - Pool & Hot Tub Service Near Me - Sherman Oaks, California

Our pool was sorely in need of restoration and Complete Pool did a great job for us. The cracked concrete was replaced with pavers, the pool plaster was removed and mini pebble installed. The pump was replaced with a variable speed pump eligible for a sizable rebate from LADWP - just make sure you get all the pictures and documentation you need. New steps were added up to the pool deck. It was a total transformation and we are very happy with it. Robert was easy to work with and followed through re: schedule and estimates. Gerardo who oversaw the work was great in keeping me informed of the work progress and any issues that arose. I definitely recommend Complete Pool Restoration; they are a company you can rely on to do the job professionally and at a fair price. read more

Robert showed up to my house to give me a quote. He looked everything over and stated he will finish "everything from here on out" which included installation and automation of the heater, pumps and lights, installing the waterline tiles, and doing the mini pebble plaster of the pool. After agreeing to the contract price he demanded to be paid in cash only, which i obliged. He wouldn't give me a receipt and instead texted me that he received the cash as a "poker debt". After several delays, he started the work and state he finished even though the heater and the water features would not work. I paid 90% of the contract (in cash based on his demand) but held back 10% because he would not finish the final parts until i paid him. He then added change orders and raised the contract price, even though he had from the beginning stated the contract price would cover everything from then on. The heating feature still didnt work but he threatened me over and over until i paid that final 10%. He promised that after i paid that he would send his crew to fix the heating. He never did. After getting his money he stated its not his problem and that i should call the warranty company because the issue is with the product not him even though it never worked a single day. His own manager, Gerardo, stated that the problem is not acceptable and that Robert needs to agree to fix it, but that he isnt allowed to do so without Roberts approval. Robert would not approve Gerardo to try and fix it so he left without it ever functioning. I called the warranty company and sent them pictures of the install. they stated that the product was not installed properly and thats why it wasnt working. Robert still refuses to come fix it. Further he has threatened me and told Gerardo and his wife Jan (who also works at the company) to not respond to me. I have weeks of emails, pictures and text to show this all. Anyone who is considering using them should not do so. They are unprofessional, don't do the work right and have overcharged me for a pool that does not work at all! Attached is an email from the manufacturer's repair company stating that Complete Pool did not properly install the heater and pumps and the texts from the owner refusing to fix the issues. UPDATE: After posting this review, the owner started texting me and cussing at me. He tried to imply i didnt pay him by stating he doesn't have employees, until i mentioned i have it all on video and receipts signed by his employees who took the money and texts from him telling me to pay his employees. His response is to continue to lie to cover the fact that he did not do the the install properly and did not want to come fix it, leaving me without a heater (which i paid for in full). UPDATE 2: Second authorized warranty repair company confirmed that Robert and Complete Pool improperly installed the heater and they cannot do warranty repair or even access the heater because they improperly installed it. See text below and you can independently confirm the number is that of Haro Pools who is the authorized warranty repair for Jandy. I have included the picture of the heater install as well to show its improperly installed by Complete Pool. read more

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Began working with Robert who showed us a couple options on our pool remodel. We added a spa, mini pebble, and updated the equipment. He gave a fair quote as well. We had minimal rode blocks due to how our electrical was set up. For the majority of the project we worked with Trent. He always kept us up to date on our project and made sure that we were satisfied with the progress of the work. He was great to work with and seemed to care about our project. The crew that did the work was respectful of our home and overall cleaned once the day was done. read more

I tried to take care of this without sending the complaint info to the State Board of Contractors License and Robert Lansing accuses me of having dementia. Just another warning of how Robert Lansing takes care of business read more

The negative and sarcastic reply by the owner (Richard) is telling about how he conduct his business. I noticed it is a pattern with others who give him low marks. Giving me the run around for weeks is what made me waste my time, not yelping about your lack of customer service. Suggestion: instead of wasting your time replying negatively, why don't you spend time training your staff? Better yet, why don't you reach out to those who rated you low to find a solution? One thing I agree with you, I am glad we will never do business with one another. read more

Though some reviews for this company are positive, our experience was not pleasant. According to our contract, Robert claimed he would commence work on December 15th, 2020 and complete in early January, 2021. We hired CPR to replumb and re-plaster a leaky pool and install pool and spa lights for a luxury villa in Hollywood Hills. The overall purpose was to stop old copper pipe leakage. Due to the necessary tearing up of deck tiles during replumbing, in addition to the presence of already damaged tiles, we also hired CPR to retile the pool deck. The entire job was set to complete in one month (two weeks for the pool and two weeks for the retiling). It took CPR an extra 2.5 months to complete the job which led to a significant loss in Airbnb revenue. I was out of town for the entire restoration. However, I had a representative photo log the process, and upon my return, I inspected the site. The pool plaster was seriously mottled either due to improper mixing of color plaster, poor troweling techniques, or the fact that the contractor who handled start-up surprisingly found the pool full of cement dust upon his arrival from CPR's deck tiling work. In short, CPR didn't complete the deck tiling and grout insertion before plastering the pool. The dust came from their deck work. That's a quick way to destroy pool plaster. So, what might have been a good-looking plaster job now looks horrific. CPR laid in mini tiles on the pool and spa steps. In the attached spa, the tile lines are visibly crooked. No care was taken to get it right. Additionally, I tried to warn CPR that we had found a seriously leaking old copper pool light conduit prior to re-tiling the deck (and probably even at the commencement of the project) and I assumed that CPR would ignore the deteriorated conduit and lay in PVC conduit to the nearby new J-box I had installed as part of their pool light installation. CPR said it wasn't their job, that they hadn't agreed to replace all copper pipes then went ahead and laid pool light cable in the old leaky copper pipe, later claiming that the pool was no longer leaking. We tested their opinion and found a 3" water level drop in a week. I had to hire a third party to fix the leak. It was substantial and accounted for a large portion of pool leakage. Furthermore, their above-ground replumbing proved to be unstable, and we had to find a way to shore it up at our cost. Finally, I asked for a level tile deck and got one that was not level, so much so that some deck furniture has to be propped up. Although Anna, from CPR, was responsive to me throughout the project, Robert only got back to us when it looked like we were incurring monetary damages that could be passed onto CPR. When I notified CPR of all the problems with their job, and their shoddy workmanship, Robert fired back blaming my representative (who incidentally is not a pool guy) for not advising him of mistakes, then blamed our pool guy for a faulty start-up when he's one of the best in the business, went on to blame the guy who fixed the leak for pool light for not fixing wiring that CPR had left exposed, and finally me for not managing my team better - whom I didn't hire to supervise CPR in the first place, a company claiming to be professionals. Perhaps my biggest error was not carefully reading CPR's contract carefully because I had to rush out the door for an international flight. It basically indicates that CPR bears no liability for the quality of their work. I trusted Robert to do a good job. That was a big mistake. CPR is, nonetheless, in breach of their contract which is something we are presently considering. Everything in this project has been documented. If my estimation of CPR is correct, they will either claim (below) that they never worked for us in the first place, or that they are faultless on all accounts. This would be in keeping with the manner in which they managed this project. I would warn potential clients to carefully check their contracts and provide expert supervision if wishing to engage this company. read more

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Our pool auto-fill needed to be replaced so I searched around on Yelp and one of the companies that stood out was Complete Pool & Spa. I interviewed 4 other companies but Robert's in-person assessment and quote for what needed to be done made my mind up and I chose them. I had a contract and written quote in-hand very quickly. Our auto-fill is encased in cement and I thought that might be an issue but apparently thats not a big deal. They came out and cut out square around my old auto-fill, replaced the auto-fill and then put new cement around it all within 1 day. I'm very happy with the service. read more

They just finished up major remodeling of our swimming pool. So far they have done a great job. They were very responsive and despite of some minor complications that we had on site they took care of the problem temporarily and promised us that they will take care of it completely. Robert, Jan and Gerardo they were all very professional. I am looking forward to using our pool. They are going to do the final inspection soon. read more

My son had the pool done by complete pool and spa. He told me it was one of the best customer service experience he had within this short but sweet 18 months. My grand kids love the pool and I also love to wet my feet in the deep waters! You get what you pay for. No hidden language in the contract. If you didn't read it it's not their fault. It's there in the plain sight. Open your Asian eyes they say. If I ever in the neighborhood I'll stop by the office to bring some of homemade pie for y'all. Thank you complete pool and spa! read more

This place is legit. Just read all the good reviews. Don't pay attention to the 1 stars. They are all liars! My friend just had his pool done by them and he says it's nice. He says the owner is super chill also. Doesn't respond in a douche way. All love! Shabat shalom! read more

No, it was never made right. This was six years ago. No apology, no compensation. My car still has white dots all over it, which as I'm ready to sell it, decreases the value. The only answer I received was to tell me I was a horrible person for wanting to ruin someone's business. I most definitely did not want to ruin anyone's business- I wanted my car to be free of a white film. I wanted to be notified and have covers put over my car and deck. read more

These guys took my swamp of a pool in 2016 and turned it into a thing of beauty. 5 1/2 years later, the tile at the skimmer started to peel off. They sourced the old tile and came and repaired it like new and didn't even charge me! They are sometimes hard to get hold of but they are great people who do great work! They specialize in fiber glass pools but do all types. read more

CPR POOLS - Pool & Hot Tub Service Near Me - Sherman Oaks, California

I loved working with Robert and everyone at complete pool and spa. They were courteous and professional and at a great price point. We redid our pool and planned a new jacuzzi. We did mini pebble bottom that turned out fantastic. I highly recommend them. I investigated others and made the right decision. Recommend them highly! read more

CPR POOLS - Mini pebble bottom - Pool & Hot Tub Service Near Me - Sherman Oaks, California

It was my pleasure to work with CPR. They did an extraordinary job. Robert ,Jan and their crew very responsible to work with. Gracias, American Water Restoration Inc. read more

CPR POOLS - After - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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The first thing that may be of interest to you if you're a potential client is that according to an email I received from the owner today, this business is closed. Well closed or not, here is our honest experience: We hired this company in 2019 for a complete pool renovation and hardscaping work. The process was long, painful and definitely not a walk in the park. That part was clear as we renovated two full bathrooms and completed other home improvement work during the same timeframe that went much more smoothly. They finished the job eventually and the following year we called them again to extend some of the pavers further into our backyard. We went with them for this additional project as it seemed like the easiest route since they were familiar with the pavers we chose, etc. However, within two years, the new pavers had shifted so much that they started to pull at both the new pool gate we installed as well as a new vinyl fence we put up around the pool equipment. Now I know pavers can shift but this was extraordinary, especially given that the rest of the yard stayed the same. The first time I called, I spoke with Jan. I could never get her on the phone again after that to discuss the issue, despite repeatedly calling. Finally, Gerado came out and confirmed that the job wasn't done correctly to prevent such drastic movement. It took months to even get a quote for a repair and when we did it was the same price we paid for the whole job to begin with. Of course we knew there would be a cost involved but we were frustrated that there was no acknowledgment that this should have been foreseen and prevented by doing it right the first time. In my most recent communication with them, I've found their responses to be condescending and gaslighting which is the main reason for my review. A year later, they've confirmed what I knew they would - that they still have poor customer relations and are not the company for the job. I hate giving even a two-star review to a small business, and they are not bad people, but I'm infuriated that after the huge amount of work we've given them, it's clear they just don't care enough because they were on their way out anyway. read more

Robert did work for me in 2018. Every time we use the pool I regret that. I thought I'd picked a good one... I really did. This is the first time I've ever had an issue with a contractor, and it was a doozy. I don't Yelp often, but you can check out my other reviews and see that I'm usually singing the praises of talented, honest people. I should have paid attention to the red flags early on (my spouse tried to steer me to safety, but I was stubborn). Robert talks a good game -- he reminded me of my dad, and I genuinely trusted him. Everything might have been fine if there hadn't been mistakes. The work that was done according to the contract is fine. I don't even mind honest mistakes as long as they're dealt with, but that's not how CPR operated. Sub-contractors handled nearly everything; the one day Robert actually came to the house, he made a mistake and refused to admit it. (Five bones says he replies to this review and repeats his excuse for the umpteenth time: he pestered my spouse to make a new decision on the spot, instead of following the contract with MY name on it.) Our final contract was clear (see picture), but he claims he "didn't know what to do" -- he either didn't read it or brought a draft (unapproved) contract with him that day. There's now a dark circle in the bottom of our pool, because Robert installed a "fake drain" instead of plastering the bottom smooth. The contract stated to plaster over the old drain -- a decision I agonized over and finally made during a 30-minute conversation with Jan. The pool bottom was retroactively plastered over, but looks awful. Small claims court agreed he screwed up... but that's little consolation, as my costs to fix his mistake (which is unfixable, in reality) have been astronomical. To add insult to injury... Robert said start-up would include a guy coming "for 5-6 days, brushing every day, and taking care of the chemicals." $600 extra got us two 10-minute visits and one brushing. On the second visit, the guy swiped my chemicals instead of using his own(!), then left the water unbalanced (zero ppm chlorine... maybe he meant to use our chlorine instead of our muriatic acid?). I texted the subcontractor directly to see what the deal was, and he *showed up at my door to apologize*... but Robert insisted that nothing was wrong with that service. I emailed several times and asked Robert to amend the final payment amount based on the plaster and start-up debacles. He refused to reply with a number, but wrote, "if you think we made the mistake then deduct." I sent an itemized statement of what I thought was a fair percentage of deduction, along with payment. Robert emailed to say he "ripped up my check," and then he sued me. So that was awesome. He didn't get the final payment he was asking for; I did end up paying a slightly reduced payment (as I had already tried to do). The sub-contractors that demo'd the plaster uncovered a lot of rebar and actually went down to the dirt in one area. That was disconcerting, as were the rust stains that began showing up in the plaster ~6 months on. A third party ID'd these as rebar stains. Robert countered, "That's a warranty issue, not an installation issue." Communication was abysmal. Emails would generally be ignored for days to weeks, unless it was time for payment (when we'd receive a few emails and phone calls in one day). Our record wait for a reply (during contract negotiations -- not at the beginning of the relationship) was one month, during which we'd finally assumed they didn't want our business anymore. I wish we'd walked away at that point. There are weird personality things with both Robert and Jan. Jan seemed super nice, but gossiped negatively about other customers. And Robert, upon meeting me outside the courtroom, stated my spouse had said nasty things about me... really creepy. (Maybe their relationship is bad enough that he thinks that tactic would hurt a marriage? I don't know. Funny/sad.) They don't seem like they want to be running a business, and they seem afraid to acknowledge what they say verbally in writing (ie. the start-up debacle described above). I do not know if they are super shifty or simply incompetent. This was the lowest quote we got. I remember being shocked, but everything now makes sense. Still, this was a $14,000+ project that CPR didn't seem to care about doing to the best of their ability. What a bad feeling, as a homeowner. In short, if you expect excellence and integrity, enter into a contract here at your own risk (and after searching the Better Business Bureau, which I failed to do). Maybe you'll get lucky -- as I said, if no mistakes are made, you could get a decent job. At the end of the day, everyone thinks their side of the story is reality. That's fine. The point here is that my experience with CPR was extremely unpleasant. I hate conflict; Robert and Jan seem to thrive on it. I wish I could turn back time and not have this filed in my memories. read more

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Every person on the team at Complete Pool and Spa was very courteous and pro active in their communication. Bid was very competitive and they did a great job in replacing a 6 foot side drain on my pool deck, and cutting/replacing pavers. Next time I have a pool repair or upgrade, I will definitely be giving them a call. Thank you. read more

I hired Complete Pool and Spa and dealt with Robert and Jan. The experience was a disaster. Robert put a lien on my property. After a long battle and costing me thousands of dollars we went to arbitration. I won the arbitration. Robert did not pay as he was supposed to. I had to reach out to the CSLB again! I am not surprised to see that CSLB has REVOKED his license! In addition, I believe the majority of his yelp reviews are fake. Anyone considering this company should read the bad reviews. They are the real ones. And then they should contact the person that wrote the bad review and get details on their actual experience. While this license is REVOKED this company is not allowed to work in CA! read more

CPR POOLS - Complete Pool Spa license REVOKED by the state of CA. CSLB. - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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Run away as fast as you can from these people . Yelp has said it all , great reviews because they review themselves. Such a SCAM.The worst company I have ever used. read more

My driveway was completed as scheduled and planned. In addition, the price was excellent. Would highly recommend.

Thank you Robert for your help w/a pool inspection for my new home purchase! Robert was on time, professional, followed COVID precautions and completed a thorough inspection of the pool. He gave us the pool history, let us know what to look out for to bring the pool up to code, provided estimated pricing for potential future repairs and was extremely detailed w/his review. I was not able to attend due to work, but Robert was kind enough to allow my agent to record his inspection summary which I am a able to review and reference back to as needed. We are so appreciative of Robert's help, buying a home w/a pool is exciting but also can be a big risk, we feel confident of the pool's condition and the upcoming maintenance that can be expected. read more

CPR POOLS - Very helpful that Robert allowed my agent to record his inspection summary, I can review as needed for future reference. - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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Can't let this review stand. Tiles are popping off. Having to replace all the tiles around the pool. Come to find out now that the only thing holding the tile on was silicone calking. Beware read more

Robert came by our new home to inspect our pool and answer all our questions as first time pool owners. He gave us great suggestions on how he can service us on the maintenance, decoration, and heating of it. He was knowledgeable and honest with the pros and cons of getting solar panels, using colored plaster vs pebbles/tile, etc. and we look forward to keeping in contact for our pool needs. read more

RUN FROM THIS COMPANY or prepare to deal with lies, excuses and compete nonsense for months and months. It used to be call Complete Pool and Spa. Owned by Robert (who will show up for the quote and make promises he will never deliver) and his wife Jan (who will occasionally answer the phone until she recognizes your number and then never, and I mean NEVER pick up. If there is a schedule of work to be done....forget it. They will come up with every excuse imaginable after they have your deposit. If there is a problem, they will say that they will speak with Robert and have him call you back. He NEVER called back ONE TIME. He NEVER responded to emails sent directly to him. I had to block my caller ID so they wouldn't know it was me in a continuous series of phone calls to discuss their workers not showing up as scheduled, work that wasn't being performed in accordance with the agreement and the fact that they claimed they did the start up on they pool even though I had security cameras evidencing they never came. A nightmare of a company and the owners are con artists in my opinion. read more

I met with several pool companies to decide what to do about the huge cracks in my pool and get repair estimates. Complete Pool & Spa was the last company I met with and I was very excited to sign the contract with them the since they were clearly THE BEST CHOICE!! Robert Lancing- the owner- is THE MOST knowledgeable professional from all the other companies, had very good ideas and even knew the complex math calculation to see how many gallons of water are in the pool! Robert had wonderful suggestions for me, was patient and answered all my questions. He pointed out the pluses and minuses of each possibility I had and explained it all. I found him to be AMAZING and hired him to resurface my large-size pool with fiberglass (instead of plaster). His crew came and did EXACTLY what Robert said they would do even though they had to adjust to rainy days and other unanticipated circumstances, and they did so with total professionalism and understanding. They were patient with me throughout the process and very responsible. They came when they said they would and did what they promised to do!! My pool came out BEAUTIFUL!! Do yourself a favor if you don't want problems and hire Robert & Complete Pool & Spa: They are experienced, knowledgeable, patient, reasonably priced, and responsible! I HIGHLY RECOMMEND ROBERT LANCING AND COMPLETE POOL & SPA!!! 5 Stars for sure!! read more

CPR POOLS - Pool & Hot Tub Service Near Me - Sherman Oaks, California

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Fast, reliable and friendly. Our pump had stopped working and their team came out, fixed everything and provided great service. Would highly recommend to anyone needing pool or spa services. 5 star value with affordable pricing. read more

Great service and professionalism. They help me out fixing the hot tub suction and the pool heater. read more