I originally left a review explaining that I am not a difficult customer at all, that I specifically mentioned I have sensitive nails and did not want my natural nails damaged, and that the builder gel removal process was extremely painful. I explained that my skin had become raw, my fingers were swollen afterward, and that I was genuinely worried about infection. What made this experience even worse was the response I received afterward. The salon replied claiming that the technician repeatedly asked me if I was okay during the process, which is simply not true. Hearing that after already dealing with pain and damage is honestly incredibly upsetting. It is a horrible feeling to already be injured and then feel like your experience is being dismissed or rewritten. The truth is that the pain and damage became even more severe over the following days. I later showed my nails to my regular experienced nail technician, and she immediately told me that my natural nails had been over-filed, thinned out, and damaged. I clearly stated beforehand that my nails are sensitive. Because of that, I truly do not think someone inexperienced should have been assigned to perform such an aggressive removal service. It was genuinely the worst nail experience I have ever had read more

Cozy Nail Spa - Damaged nails - Nail Salons Near Me - Plano, Texas

Tammy and Kim were me and my grandmas nails tech. We had come in for a pedicure and they both treated us with care and respect with every request we asked for. My grandma especially really enjoyed having Tammy, she was gentle, kind, and patient with my grandmothers feet. I would recommend her for anyone with a special needs for their feet/toes. read more

Cozy Nail Spa - Tammy massaging my grandmas leg. - Nail Salons Near Me - Plano, Texas

I went to this place as a first time guest and I was constantly asked if I was sure with what I was asking for. The lady didn't want to do what I ask so she sent a man over to get me the price and he then added that it was too much and I didn't want to spend that much. As if he know what was in my pocket. Granted it was an hour and ten minutes from their closing time. Instead of telling me what could be done with the time restraints they figured they would discourage me with the price. I am an African American woman and I felt targeted and discriminated against. I left this establishment without doing anything. read more

It was pretty good. Basic nail shop but already lasting longer than the more expensive places in the area. Good service. I'll go back

The worst nails - save your money. We went with a few people. One person asked for French tip and it was painted halfway up her nail - so the tech redid them and they looked like a grade schooler did it. My own nails didn't last more than two weeks. The other persons nails were all different shapes and lengths. They charged full price even when the nails were subpar. Go somewhere else. read more

I've been going here for the past five years and they would always do my nails perfectly. Recently they got new management and my nails have been looking terrible and chunky. Also they had a great point system and they got rid of it. I still get text messages about getting 20% off if I spent $55 and when I asked the front lady can I use it she says no and that they don't have a point system anymore so basically they're lying to reel you in. Also they overcharge. Take your money somewhere else read more

Another amazingggg Valentine's Day set by Mae Great service overall (It's been busier lately so look into making an appointment) read more

Cozy Nail Spa - Valentines set by Mae - Nail Salons Near Me - Plano, Texas

Love getting my nails done here! The service is always great and my nails are wonderful. Not too bad in the price range. Do yourself a favor and get the "Cozy Upgrade". I do it almost every time. Just that extra bit of relaxation and care is totally worth it! read more

Cozy Nail Spa - Cozy Nail Spa - Nail Salons Near Me - Plano, Texas

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I've been going here since they opened 8 yrs ago. On Feb 7, 2026, I got a pedicure...and then checkout happened... I got a French pedicure. The menu clearly says it's $5 extra. I was charged $8. I politely asked about it, pointed at the menu, and the girl at the front hit me with "it changed in the system" and absolutely would not budge. No "sorry," no attempt to honor what's posted, nothing. The way she dug in made it feel like this is exactly what she's been trained to do, up charge their customers even if the menu in your face says otherwise, and based on the last few reviews, it's confirmed. Heads up / WARNING: Make sure you confirm what you are being charged for before you run your credit card. If you don't catch it, you'll pay more than the posted pricing, and they won't fix it even when you point it out. I actually didn't post immediately because I called to talk to the manager first. What reminded me was driving by on a Thursday (Valentine's weekend) around 6 PM (they close at 7) and seeing the place basically empty, no cars out front. For a nail salon at that time? Yikes. Take that for what it's worth... read more

Is this place under new management? Been coming here for over 5 years and never had a problem. Suddenly there is a new guy at the front desk who is fumbling check out (people are having tell him how to correct their totals) and is saying there is a wait when the workers are telling him there isn't. Get this guy off the desk! read more

Ann is the best nail technician and pedicurist!! She always does a fabulous job. She really cares about her work and her customers! I will always get my nails and toes done @Cozy Nail Spa and ask for Ann read more

Appointments getting canceled within last minute. Very unreliable salon. Would not recommend. read more

Absolutely had the best experience!! They took their time on my nails and toes to make sure they were perfect! I also got the cutest design. They went above and beyond and I would highly recommend them to anyone looking for a nail place. My nails look exactly like the photo I showed :) read more

Cozy Nail Spa - Nail Salons Near Me - Plano, Texas

This place is horrible.They scam their costumers.They charged my sister extra for no reason cause she is young.They cut every single finger then proceended to try and gaslight her saying it's her fault.They were very rude and laughed at their customers.This place is horrible please go somewhere else. 95$ for little nails they charged her 45$ for last time???? explain cozy pleaseThis place isn't even licensed.This place is truly just horrible,Horrible customer service.Very aggressiv.And they don't care about yall.Hope this helps everyone cause this is truly horrible. read more

Cozy Nail Spa - Nail Salons Near Me - Plano, Texas

I've been coming to this salon since they opened (circa 2016). Fair prices, everyone is so friendly, and the quality of the work is always unbeatable. Miley crushed it with this gel X set, Kyle is a rock star with designs, and it's always a good day when you get a pedicure by Amy! The place is super cute, ridiculously clean, and their drinks are strong Highly recommend. read more

Cozy Nail Spa - Nail Salons Near Me - Plano, Texas

Thought I found a new nail place after moving to Plano just for new management to mess up my experience. I had to come back multiple times last month cause my top coat kept peeling off to find out new management was taking the cheaper way out and buying bad quality products. Now this month they decide to raise prices. Just ridiculous. I won't be coming back read more

I love coming here on my lunch with my friends. I always have a great experience here, my nail tech today was Kyle, he DID AMAZING! read more

Cozy Nail Spa - Nail Salons Near Me - Plano, Texas

Was told it would be a 10 minute wait, repeatedly told just a few more minutes. I left after waiting 40 minutes.

First time here, and it was an amazing experience! Kay and Tony were hands down amazing . The inside was very clean and put together. There were so many services that were available and a reasonable price. The staff was very prompt and attentive to my questions. I will definitely come back! read more

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I have been going to Cozy Nail Spa for years now. I'm from out of town, but every time I am in town I make sure to stop by. The staff are all so incredibly sweet, and always make sure that you are receiving exactly what you asked for. I have also gotten designs several times and they never disappoint. Kim was my nail tech today and she did an incredible job, producing exactly what I asked for. She was so kind and so gentle as well. If you are looking for a place to get your nails done with great vibes and great service, this is it! read more

Cozy Nail Spa - Finished nail design - Nail Salons Near Me - Plano, Texas

I love this place and have been coming here for four years. I've never gotten a bad manicure from here, even with regular nail polish. What has me leaving a great review on top of their quality service is that I was getting a mani pedi and closing my eyes after a long day and the two technicians were considerate enough to talk a little softer when they noticed. How sweet is that? They didn't have to do that but were being thoughtful and wanted the customer to be relaxed. Anyway, I thought that, on top of consistently good service, was worth leaving a good review. read more

I used to really like this place, it's clean with good ambience and they do a pretty good job on their services. I came in to get a pedicure, little did the technician know- I am Vietnamese. (She had purple hair and kept turning around to make conversations with employees walking by so I'm wondering if she was management). She was talking crap about me which was humilitating and it made me super uncomfortable. I will never return for that reason. read more

this place is one of my favorite spot to get my nails done. The owner and the staffs are very friendly and welcoming. The Nails Spa is very nice, and clean. I had recommend to few friends and they're like this place as well. read more

Cozy Nail Spa - New color with Dipping powder - Nail Salons Near Me - Plano, Texas

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Great first experience! Vivian was so amazing! Frozen Margarita was delicious, the atmosphere is very nice, and it's so clean! Will be coming here from now! read more

Cozy Nail Spa - Frozen Margarita (complimentary) - Nail Salons Near Me - Plano, Texas

I've been going here for almost three years and had great experiences. I recommend this business to many people yet I'm disappointed in the last six months in their quality. It's severely declined whether it be cutting my skin while filing, discoloration after only a few days, listening to requests and following through, or today when I had nail polish smeared all over my foot only to barely be cleaned up and sent on my way not realizing the top coat had been messed up so I now have matte nail polish. I've never left a bad review for any business before but I feel I need to. I've given them 6 months worth of second chances and that's finished. Not sure what happened but it's pretty clear something's gone wrong. Find another place to go ladies. read more

Slipped into Cozy Nails for afternoon appt. It was not to busy on a Wed before Christmas. Great conversation with nail tech. Super clean & detailed. Added an ombre glitter on two nails which was $10. Looks great for the holidays. Treat yourself & get pampered before Christmas or parties!!! Book appt as they get busy. read more

Cozy Nail Spa - Dip & ombré glitter - Nail Salons Near Me - Plano, Texas

Updated Review - Yes, you are correct, my husband was given the wrong card with the receipt for his purchase. Whether it was done on purpose or it was a mistake is not the issue. Just so everyone knows, I did go back up and my $84 was credited to my card but ONLY because I was told that they would not accept my gc and credit my cc unless I took down my negative review. That's not how freedom of speech works in America. To be bullied or blackmailed into taking my negative review down is worth way more than my $84 as you politely told me that $90 might be a lot to you but I run a multi million dollar nail salon and $90 isn't worth it to me. read more

Cozy Nail Spa - Original review - Nail Salons Near Me - Plano, Texas

I absolutely love Cozy Nail Spa! It is hard to find a good nail salon and there are so many in the DFW area. This salon is not convenient for me but it is so good that I make the 45 minute drive to them. Cozy Nail IS THAT GOOD and worth the drive. Definitely recommend to everyone! read more

My 2nd time here and it was the worst experience I've ever had at a nail salon. Pedicure was fine but manicure was a mess! I showed the nail tech a picture and she said no problem, then commenced to doing my nails all wrong. Had to get someone else to come remove what she had done and start all over and it still wasn't the best. After 3 wasted hours, I left with mediocre nails at best. Plus they are overpriced. I asked about a discount for the inconvenience and shoddy work and was offered $5 off. Definitely my last time at this place. read more

I was surprised by the add on charges at check out that were not mentioned - an extra $5 for short almond shape?!? $20 just to polish a toddlers nails? The service was meh but $50 more than what I typically pay. read more

I have been getting my nails done here for years, love the cleanliness, friendliness and overall the quality of work! Kyle & Mae are fantastic, as a matter of fact, you cannot go wrong with any nail tech, in my opinion all are good.. Highly recommend. read more

Cozy always has amazing service and they are so friendly! Great atmosphere too, with beautiful chandelier and drinks always offered

Great service and did a fantastic job on nails and pedicure to boot!! I've been to several in north Texas, Frisco/Plano area and Cozy is the best. Highly recommend. You won't be disappointed. Thank June! read more

Loved my pedi!!!! Duey and the whole staff awesome!!!!! Great relaxed time after a rough work ! read more

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Kyle always does the best designs. I always come in with the craziest designs from Instagram or tiktok and he does them! read more

Cozy Nail Spa - Nail Salons Near Me - Plano, Texas

The atmosphere and environment were great and the owner was very nice! However the nail tech I had was a bit unprofessional.... The service was definitely rushed and sloppy. I asked for a nail removal, and a short full set of acrylics with all white, and at checkout I was charged for the smallest things (for example my cuticles being cut, she also ended up making me bleed pretty bad and still had a lot of excess cuticles) The final price of these were 90$, I had to ask the owner to file the sides of my nails because there was polish all over the skin of my nails which I think only made it worse but it was nice of her to try. She also explained that with what I wanted I should've tried the dip powder instead and proceeded to give me a 10$ off coupon.. The nail tech I had was also racist towards black people, she stated that she didn't want her children to date black people, which is her personal preference... fine... but I, as a client don't need to hear that lol. I'm not sure about the other workers there but I'm now seeing a few other reviews about racism at this establishment. read more

Cozy Nail Spa - Nail Salons Near Me - Plano, Texas

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They must have changed ownership recently!! Just a heads up, NO MORE teachers discount.

Prices- way higher than regular. $37 for a gel manicure. Normally 30/35$. Quality- both mine and my friends nails were not at the same standards as other places. Location- it's ok. In overall I don't see myself coming back here to throw my money down the drain! What a disappointment! read more

The operators change monthly. They are under too much pressure from the new owners. It does not have the same feel as the previous owners. Very unfriendly atmosphere. I now go to Swann Nails in Plano. Wonderful!! read more

Very rushed terrible experience recently . For powder they don't even clean your nails and leave with your nails feeling sticky and they charge you the full rate. Never coming here again my nails Feel awful and need to be redone. read more