Outstanding experience from the beginning to the end with Cozy home services. Mark sold the complete HVAC system to us and the team led by Roberto installed it yesterday. Roberto is absolutely amazing. He is not in a hurry to finish the job. He is a craftsman who takes pride in his job. He pays attention to the finer details. Roberto wants the finished job to look professional and he did an outstanding job. His assistant Salvador is also a very knowledgeable. He is quiet, and worked patiently. Zack, who assisted both Roberto and Salvador also worked efficiently. All three were very friendly and very respectful. Overall, great price, great product, good install by the outstanding team finally backed by the COZY GUARANTEE. Thanks home services for the outstanding job. read more

We wanted to get a quote for a Mini split for our master bedroom since the regular HVAC didn't cool that room down enough. We called our regular HVAC servicing company which we'd had for the past 2 yrs. Unfortunately they totally fell short on several things. We ended up calling Cozy Home & Mark showed up on time the next day. He immediately put on booties so he wouldn't get our dark floors all dirty. He had already done his homework on the age and sq. footage of our house, which impressed us. Mark was very knowledgeable about our system as well as the Mitsubishi system we decided to go with. He was able to give us a quote that same day on both a single zone and dual-zone (we wanted the option to cool the living room too). Mark told us that it would only require one day to install the 2 systems, which was a lot quicker then the other company quoted, & the price he quoted us was even $1000 lower. They still had a slot open the next day so we told Mark to set it up. Roberto, Salvador, & Gaio showed up right on time at 8:30am, just as Mark said they would. The guys did a terrific job on the install aside from the dirt/dust. We were going to have them wear booties until we realized it would be way too difficult for them to keep having to take them off when they went outside throughout the day. They brought in a tarp to put down under each unit to catch some of the dust & dirt. We made sure to keep them well hydrated and well fed since they were here from 8:30-5:30pm, and it was 100 degrees that day. All in all the systems work wonderfully, and we wished we'd done this 2 years ago. We were so happy with the company, we decided to hire them to be our HVAC service company from now on. read more

Worst service ever! left us hanging with an incomplete installation and no recourse. stay far away!!

Great price, great product, good install, oversight of one employee (Zach) needed. Trust the company, but if you have any issues, take them to someone other than Zach. All three men who installed the mini-split were bilingual (Spanish/English). Despite some other small issues, they did a very good job on the mini-split installation. One word of advice, don't let them install the remote control between the light switch and the door...you'll bruise your knuckles trying to turn on the light. Also, they will cap the gas pipe inside, not behind the wall unless you request otherwise. read more

Very impressive .. I called several contractors to install a high-end Bradford White gas water heater. I spoke to a Mark Grant at Cozy Home. Mark is impressive. He has a strong technical knowledge of water heaters, including furnaces and air conditioning. He told me all the rebates available. He knows all the new laws and when they take effect for gas & electric water heaters. He even knew the permit requirements specific to my Rio Vista. He told me all my options, including their advantages & disadvantages. He did not pressure me. He made sure I knew all my options. Then he sat back and gave me time to decide. Once I decided, Mark sent out a Jose & Aaron to install my Bradford White water heater. Jose is a craftsman who takes pride in his job. He pays attention to the finer details. He wants the finished job to look professional. I watched him work. He did an outstanding job. He and his assistant, Aaron, work efficiently. Aaron anticipates what tools Jose needs and hands him the tool before he even asks. Like Mark, Jose is very personable. He explained to me how to relight the gas pilot light if it ever went out. He was patient. He made sure I understood how to do this. They cleaned up nicely after they were finished. I had read many positive reviews about Cozy Home Services before selecting them. They definitely live up to their reputation. read more

Cozy Home Services - They installed the Bradford White 50 Gallon Water Heater next to my Whole House Filtration System - Heating & Air Conditioning/HVAC Near Me - Vacaville, California

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Cozy Comfort is a great company who installed my hvac system about one month ago. Corby came out today to make some adjustments on the system and I can't say enough about how great he is. He's very knowledgeable, friendly and knows his stuff. I really appreciate that this company has such a wonderful tech and their follow up is excellent. I highly recommend this company and their staff! read more

Exceptional experience from start to finish! I only wish I had called sooner, I'll definitely be using Cozy Home Services for all my future needs. Kolby did a thorough assessment, provided a detailed quote, and was incredibly compassionate in helping make the project affordable. Melissa was friendly, responsive, and added so much value with her clear communication. The installers, Ron and Ronnie, were fantastic, professional, informative, and patient in walking us through the entire process and educating us on our new water heater. Sorry, but you've just earned yourselves a lifelong customer! read more

Good customer service. Great availability. Mark is professional and able to answer questions. The installers are nice. We like our new unit because it is much smaller and quiet. Will see how it goes. read more

Mark did an outstanding job repairing our AC unit! He was professional, knowledgeable, and took the time to explain everything before getting to work. He diagnosed the problem quickly and had our AC running perfectly in no time. Honest, reliable, and excellent customer service from start to finish. If you need AC repairs, I highly recommend Mark. Thank you for the great work! read more

Jose Aaron and Gael did a terrific job on the install of a new heat pump system. The old furnace was up in the rafters and they got it out with no problems. They were respectful and hard working and Jose communicated well with us. We chose cozy home because of Mark the salesman. He was by far the most knowledgeable of 3 different companies who quoted our job. Cozy home was the middle of 3 prices, but with it being a Mitsubishi system I didn't expect the bottom dollar. The only down side is the proprietary thermostat, I'm not a fan. I would like to switch back to the old thermostat we had. read more

I bought this AC and heater unit from Cozy home services. Mark the sales guy sold me on this unit with the promise that I would get my rebates before I made my first payment and it's been almost a year. I've made numerous calls to cozy homes and to Mark and still have not had my issues resolved. The workers did good work and I had a few issues that they came out ASAP to fix, I was hoping this would be resolved this rebate before I sent my review in, but it has not. I think there are better companies out there to use, but I chose this one because I live in Vacaville and wanted to use a local company. So this is just a warning. The sales guys need to make their quota to get paid if this issue ever gets resolved, I will redo my review. I have an update, Jason the owner of Cozy home called me and took care of the problem it wasn't Cozy home fault it was the company that provides the rebates and the go green funding. Cozy home installation of the unit was great and when we had a problem they came out ASAP and I would like to thank Jason for taking care of the issues. read more

Update: They took care of all pending items and Jason followed up to ensure everything was to my satisfaction. Update: They were able to get my AC back up and running by replacing the control board. Xavier was the tech that came out to complete the work. He called ahead of time to let me know he was on his way and was prompt and professional. Just need them to figure out my city inspection now which I haven't received an update on. Update: I'll add a star since Jason reached out to me shortly after my post to let me know he's getting involved and will see what he can do for me in the morning. Hopeful they can get my system up and running tomorrow. I'll update the review accordingly. Beyond frustrated! I spent over $16,000 on a brand-new HVAC system, and just two months later, it's already not working. From start to now, this experience has been filled with miscommunication and missed follow-through. To start on a positive note--the presentation was great. The sales rep was straightforward, answered all my questions honestly, and even mentioned they'd help me with the SMUD rebate. After reviewing five other bids, I decided to move forward with Cozy Home. Installation Day: The crew realized only then that the new system would be wider than my existing unit, partially blocking access to my sliding glass door. This was something I should have been informed about beforehand (as one of the techs even admitted). They offered other placement options, but those would have blocked other usable spaces in my backyard. In the end, I accepted the less-than-ideal setup with a small discount for the inconvenience. Fast forward 2 months: The system completely stops working. I waited four days for a technician, who spent five hours troubleshooting, only to conclude that the control board needed replacement because it wasn't "compatible" with the GE system. How is it possible that it worked for two months and now suddenly isn't compatible? I was told someone would call me by the end of the day to schedule a repair for the next morning. That call never came. With a child who has asthma that can be triggered by heat--and triple-digit weather approaching--this is not something that can be brushed off. Their hours state they're open until 7 pm, yet when I called multiple times between 6:15 and 6:30, I only reached voicemail. On top of that, I'm still waiting for updates on the city inspection results--something I was told they'd follow up on over a week ago. Still no call back. They may be fine when it comes to repairs, but when it comes to system replacements, I regret not going with another company. I sincerely hope the owner sees this review and steps in, because the way this has been handled so far feels completely unprofessional. I understand the season is busy, but there's only so much patience I can extend when thousands of dollars and my child health is on the line. read more

After Juan had installed my Nest for free as a courtesy for getting an estimate, I made the decision to get a whole house fan from Cozy Homes. I also had issues early on with my water main shut off frozen because of hard water, as well as some trouble with the toilet shut offs so I decided to get a whole house water purification system. Jason the owner came to do the estimate for the water purification and gave me a package deal for the fan and filter. The filter system was one big cylinder, which takes up less space than some multi stage systems I saw online. Cozy Homes supports local sports teams and has a great reputation, so I made the investment. Jose and Steven showed up within the 2 hour time window and were quick, efficient, and super courteous. James showed up to help finish the job and everything was done in a day- they even removed the under sink filtration system from the previous owner. Looking forward to much cooler summer nights and better water! Highly recommend their service. read more

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I had an excellent experience with Cozy Home Services! They were able to squeeze me in during a heat wave when my AC went out. Kolby was absolutely amazing! He had the problem diagnosed and fixed in about 30 minutes (and he is the nicest guy!). Cost was very reasonable, I would definitely recommend them to anyone. read more

Cozy Home Services was great! Mark came out initially for a service and explained to us how much energy the units were wasting. He is very knowledgeable and professional! This guy loves efficiency. Jose's crew came out, installed everything up to code and left my garage cleaner than they found it. Very impressed! read more

Excellent customer service. They REALLY care about their customers. Daniel came to help us the other day and was very kind,respectful and knowledgeable. Identified and fixed the issue quickly!! Tamara Thompson (Vacaville) read more

They did a quick installation of a new heat pump, a new, better thermostat, and sealed all the vents and the intake. My house warmer. They were very nice and efficient. I'm very happy to be warmer, and I'll be paying less for both heat and air conditioning. read more

Great Job! Thanks! Installed a new complete Heating System, removed old system in just a day. They did a lot of work. Thank you Dan, Jose, Linoand Gael. Great team and they left the work areas clean! Carmen and Randy read more

Colby and his team did an awesome job installing a 4 ton GE heat pump in our home. Colby was very thorough in discussing, and drawing out, how they would accommodate our needs. I also appreciated that he wrote out a quote on the spot. read more

Cozy Home Services - Heat pump fans outside - Heating & Air Conditioning/HVAC Near Me - Vacaville, California

Jose and his crew were very friendly and efficient. Even my dog approved of them. They kept me informed of their progress all along the way, and were proactive when the equipment was delivered to them damaged. They provided great value and excellent financing. Recommend that you check them out for an HVAC installation read more

Excellent! The explanation of services are written in details. Services are great. They offered rebates, and interest free financing. I would highly recommend Cozy Home Services. read more

This is a great company, they respond very fast and give you valuable information on your heating and air needs. The company performed repairs for me in a timely manner and the technicians were very professional and friendly. read more

Purchased a Heat Pump on Feb 4th and was installed the 6th. They did a great job once again. Cleaned up and would recommend them. Selected Heat Pump after ridiculously high gas bills. read more

I would highly recommend Kolby Thomas from Cozy Home Services. His expertise in home heating & air has given more confidence in the industry. His honesty and professionalism is among his highest qualities. Thank you Kolby read more

So we had 4 companies come out to give an estimate to replace our central heating and air conditioning system. The first 3 came out looked at what we had and left. They didn't say much while they were here just that they would put an estimate together and get back to us. Jason at cozy introduced himself at the door shook my hand and gave me his card. All things the other 3 companies did not do. Then he walked me through each step and explained everything they would do on the day they come back to do the job. He was very professional and a pleasure to talk to. Today was the day to have the system installed yes by Cozy Home Services. Their crew showed up on time and got to work right away. Jose introduced himself to me at the front door. He was professional and knowledgeable. The other guys James, Steven, and Gustavo were also nice and professional. There were a couple other guys here as well but I didn't get their names. The entire crew worked hard and seemed to be there for each other to help one another whenever possible. When they finished the install they walked me through the new system and even helped me load it on my cell phone. They were efficient and clean and well organized. A great group of guys. As for the price Cozy was not the lowest priced but Cozy added a few things the other companies didn't offer. Sometimes you should pay a little more for excellent quality, and service. This company deserves 5 stars If you are looking for a company to handle your job then Cozy Home Services in that company. Don't hire anyone else until you talk to Cozy. read more

Cozy Home Services - New air conditioner installed today by Cozy Home Services. - Heating & Air Conditioning/HVAC Near Me - Vacaville, California

The experience with Cozy Home Services was excellent! They replaced my home HVAC system. The Service Manager Mark was extremely knowledgeable and provided all the information needed to make an informed decision and was easy to understand. I shopped several other companies. The real test was when the installation Team showed up and everything went just as described. Jose, Chris and Gael were professional, courteous and worked their tail off to complete in one day! Really appreciate everyone at Cozy. The owner's video is no joke...you can tell he means business and stands behind his Team and their work. read more

Their work was good but I am still waiting over a year for the rebates while others have received their rebates within a few weeks. The rebates are a few thousand dollars. They continue to submit the paperwork incorrectly or not at all. They've showed me No proof they even submitted the rebate paperwork. read more

Daniel came today to service our mini-splits and water heater. He called prior to coming over to let me know when to expect him. He was very professional and answered all my questions. Very pleased with the maintenance service. Thank you, Daniel. read more

I've used Cozy twice now and everyone has been amazing. The crews are always friendly and careful and explain everything to me as they work. Thank you Jason for always being direct and honest about my needs. I never felt pressured when working with you on the estimate. Quotes have always been competitive and I have had no issues so far with both my heat pump or water heater. Maintenance has always been amazing as well. Shout out to Chris, especially, who has done all of the maintenance. Very friendly and always fun to chat with. Chris is very detailed and has fixed potential issues before they can even happen. Walks me through everything he does so that I can check for issues myself. Always happy to work with them. Highly recommended! read more

Daniel from Cozy Home Services did a plumbing repair at our home. He promptly answered our service call; set a repair date and showed up on time (even a little early) His work was thorough and done at a fair price. We would certainly use Cozy Services for any further work at our home. read more

So happy to have chosen Cozy Home Services to do work on my home recently. Very professional, reliable, straight forward and reasonable since the moment we first connected. Looking forward to developing a trusted relationship in future projects.. thanks again! read more

I'm a member of cozy home after great experience with them on installation of a new hot water pump and hard start kit for my A/C over a year ago. Had first appointment for normal maintenance on the A/C and hot water pump and had another great experience! Kolby was very knowledgeable and performed tests on the air temp coming out of my A/C vents in the house and explained to me how the unit works. He was very patient and knowledgeable and answered all my questions. He did mention a water softener/purifier for my home. It's a recommended job since we have such hard water out here. He explained the benefits but respected the fact that we need to pay off our solar first. So appreciated the fact that he respected wishes and boundaries and told them that I would definitely consider in the future. Appreciate the professionalism! Thx cozy home! read more

I called cozy home service for water leak. The leak was causing me a high water bill. I couldn't find the leak. The company Cozy services. I spoke Daniel was professional in his trade. He checked all around the house and found the leak. I asked for a price and it was reasonable. Kudos to Daniel for his professionalism and finding the leak. read more

Cozy came to install a new heat pump water heater after explaining all my options with rebates, etc. Jose, Lino and Gael did a great job putting in the new system. They were careful moving things and I was surprised they were able to shimmy through a small opening to get into my crawl space to ensure drainage was set up correctly and everything. Everthing looks good. read more

Very professional and knowledgeable on our unit. His work was excellent. We were very pleased to know that Chris was knowledgeable and helpful to explain how our unit operates; what is normal and what is not. We will definitely use Cozy again for our HVAC needs. read more

Totally upfront , and no bs while he serviced my ac we talked and for a min service call fee, he reavuated my currant system and went the extra mile to go in atic to check insulation, a no d gave me a few things to think about! Great job and ty !!! read more

WOW - HIGHLY RECOMMEND!!! I needed fast service & I got it. Cara worked hard to find me an appointment. Colby arrived before time & did a fantastic job. Will definitely refer to family & friends!!! read more

What a reliable, dependable business. Our heat going out during one of the coldest weeks of the year was stressful, Cozy made the situation more bearable. Juan was extremely friendly, professional and thorough. He was able to diagnose the problem quickly, gave us a quote and emailed us pictures. He and the business did an amazing job communicating every single step, including the timing of the installation of the new part. He even cleaned out our units for us. We will definitely be using this company in the future. We chose Cozy because of the remarkable reviews on Yelp. I'm glad we did. read more

Cozy Home Services - He went on the roof and took about 10, thorough pictures. - Heating & Air Conditioning/HVAC Near Me - Vacaville, California

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Kudos to Jason for his patience and professionalism. My father's home has a complex HVAC setup, and Jason was able to finally diagnose and resolve the chronic issues my father had been experiencing. Smaller family-owned contractors often provide more attentive service than franchises do or can. Cozy is no exception. Recommended! read more

Great experience with Cozy Home Services! They were professional, on time, and did excellent work. My AC is running perfectly -- highly recommend! read more