Omar fix my a/c , very professional guy , on time and the price very good , Thanks highly recommended!!! read more

Austin's Air Conditioning & Heating - Omar fix my a/c , very professional guy , on time and the price are very good , Thanks. - Heating & Air Conditioning/HVAC Near Me - Vacaville, California

Thank you for coming out to replace my air conditioning unit at townhouse. Great service.

I spent tens of thousands of dollars with this company to repair my air conditioning system, expecting quality work and reliable service. Unfortunately, the very next day after they completed the job, my air conditioner stopped working. I immediately contacted the company to have them come back and address the issue, but they refused to honor what we had agreed on. Instead, I was told I would have to pay an additional $150 per hour just for them to come back out, which was never part of our agreement. I am now left with a broken air conditioner at my place of business and have had to hire someone else to fix the problems they left behind. After investing so much money, I expected them to stand behind their work and provide the level of customer service they promised. I am extremely disappointed with how this situation was handled and cannot recommend this company based on my experience read more

Excellent service! Very prompt reply and they were able to replace an outdated heater/AC system the very next day. read more

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Excellent Service ! Very efficient.I DEFINITELY recommend!! Thank you Austin 's Air Conditioning & Heating!

AC not cooling. Quick response, friendly and speedy service. Seth knew exactly what needed to be done and he did it!

Everything was excellent with service from this company this is why I have repeatedly used them. Victor explained what he was doing as he was working on my Unit He is very friendly and shows care and precision in his work. He is completely knowledgeable He showed me my previous service too so I could be updated again on what's been done even though I have my invoices filed. It was much quicker on his device Thank you Victor I highly recommend Austinn's Heating and Air Diane Moreno-Bouvia read more

I'd like to give a huge shoutout to Seth for coming all the way down to my town from Sac to repair my compressor on the hottest day of the week. explained what was wrong, very friendly, and was able to repair what I needed repaired! I have been with Austin's since purchasing my home in 2019 and I value their customer service. Once again, thank you Seth you are a life saver! read more

Austin's cleaned our ducts, HVAC coil, blower, and installed a whole house Air Wave air purifier. Ernie. and Noah their job quickly and professionally with a smile on their face! They also provided photos of the work they did in the attic. I'd like to recognize Jean who initially took my call, explained the process and worked with me to find a date for them to work their magic! She's a superstar! I would highly recommend Austin's! read more

Austin's HVAC is the best in Vacaville! David and his team are knowledgeable, honest, and thorough. They keep our HVAC system running perfectly, and their whole house fan and attic insulation work is top-notch. Highly recommend! read more

Austin's Heating & Air Conditioning provided excellent service for my AC tune-up. Seth was very polite, professional, and informative, taking the time to explain everything clearly. I was very happy with the timely service and overall professionalism. I would definitely recommend Austin's Heating & Air Conditioning to others. read more

Setup an appointment to have a thermostat changed and the AC tuned up. Kyle the technician was early and very efficient. He gave suggestions on further maintenance on the unit. Will definitely use them again read more

Carlos came out for a second opinion. He was honest, straightforward, and professional. He had the unit working immediately. He assured me of anything else came up. He'd come out immediately to check on the unit. The day before another company came out said I needed a new unit for nearly $20,000 provided no alternatives. I will only be dealing with Austin's moving forward. Thanks again, Carlos. read more

Outstanding Service--Highly Recommend! Carlos from Austin's Heating and Air has come to our rescue twice now--once last year and again just last night when our AC stopped blowing cold air. Both times, he arrived promptly, was extremely professional, polite, and clearly very knowledgeable about what he was doing. He quickly diagnosed the issue and had us back to comfort in no time. Thank you, Carlos, for saving us again! I truly appreciate your reliability and expertise. I will continue to refer all my friends and family to Austin's Heating and Air without hesitation. Great service like this is hard to find! read more

Everything went great with our air duct and dryer vent cleaning. Austin's was here for a little over two hours and everything looks great and super clean. The tech who came was professional and respectful and he told me everything he was going to do before he did it I definitely recommend this business! read more

Found water coming out of my HVAC unit and thought it might be the blower motor so I was concerned on the cost. I called Austin's Air Conditioning and Heating who had replaced my HVAC about 7 years ago. Spoke to Blanca who was very professional and gave me a time and later called me back to confirm an earlier appointment, which I very much appreciated. Kyle came to diagnose the issue; it was a clogged pipe which he fixed right away. I appreciate him taking the time to explain the problem. Talk about peace of mind! The price was very reasonable and I also decided to do their twice a year tune-ups to prevent any possible issues. I have recommended Austin's to others and I will continue to do so. Thank you! read more

Tex cam out yesterday morning to look at the condenser unit. Me being a previous HVAC tech. I asked him how long his been doing it he said three years. So still very new in the field. I already had an idea what it was because I was an havc tech myself before I started working in new construction plumbing. I suspected that it had a burnt up condenser fan or a capacitor or both. But I let him just do his thing. After finishing mowing the front lawn, I checked on him. He had it running and was testing the fan, which means that he had a new capacitor on hand. Also keep in mind I live with my disabled mother as she needs AC ! So I continue to let him do his thing, of course, and start mowing the back lawn after I was done mowing the back lawn. He still was not done, so I continue to do other chores around the house as it was my day off. After a while, he comes and grabs me and tells me it's what I suspected, but he can't officially tell me what's wrong with it due to customer confidentiality which is something I've never heard before and told me he had to get an OEM part said he didn't know if he'll ever be able to get me running or what's going to happen and just left. Not a very nice feeling to be left in this gray area. Not a thing a ruff guess or estimation or explanation of the process it seemed like he got a little nervous and wasn't sure of himself. I guess he's still new but your supposed to be the professional and if your out on your own then you need to be able to close properly with your customers wether it's the owner or the tenants leave them informed and with confidence that you'll be back to fix it. Especially if he had it running and another capacitor on hand. The proper way would've immediately at that time replaced the capacitor because most the time they do have a few on had and had system running temporarily until the new fan was procured and replaced now it's going to be 90 today and I have a disabled senior citizen to be concerned about this is disappointing read more

Diego from Austin's was reliable, professional, and knowledgeable on everything. Our AC was out. We got a same day appointment! Diego throughly checked everything, diagnosed that we had a blow fuse, replaced it, and had us up and going within an hour. Great service, highly recommend!! read more

My AC unit was having problems. Diego was assigned to my work order. He came earlier than scheduled which was great. He diagnosed the problem quickly and serviced my AC Unit. He was extremely professional and educated me. Austin's AC & Heating has an excellent technician in Diego. Because of his outstanding service, I will definitely go with Austin's AC & Heating for any future repairs/tuneups. read more

Generally, I have bad luck hiring contractors. Austin's is the serious exception. They were on time, efficient, and downright nice! Our A/c went out when it was 98 degrees out. I'm disabled, and the heat really messes with me, so I called Austin's because it came up first in a Google search. I called on a Sunday afternoon and got a call back to schedule for Monday -- the next day. All through the process, every employee treated me with respect and concern, and they "got it" about my concerns. All the way through the process, from troubleshooting to final inspection, I didn't have to do anything else. Anyone reading this, do yourself a favor and call Austin's when you need HVAC work. read more

Professional and efficient crew. Had entire system replaced including all duct work and the team did a phenomenal job.

Had a full system installed 3 years ago '22 w/ Austin's and when it came time to have a maintenance done on a/c unit I scheduled appt. 2 weeks out. Appt day/time came and went. No tech the day of. Contacted office and appt hadn't been scheduled on their end. Waste of a day off work on my end! Just keep in mind when hiring and/or scheduling to triple check the day and time so you don't get overlooked day of. My option is to call other hvac companies locally and have service done through them from now on. Very unfortunate for Austin's..... read more

Diego came out last night when our A/C stopped working, he was super responsive, so friendly and more clean and organized than any other technician we've had at our house. He addressed our issue quickly and got us back up and running within an hour or so. Prices are super reasonable and the service was awesome! We liked them so much we decided to sign up for the 6 month maintenance program. Diego is a rockstar and gave the best customer service I've experienced in a long time. read more

This place needs some education. We had Jose come out to our rental property in June. He said our closed air conditioning system was pulling air from the attic and low on r-22 refrigerant. He filled it up a pound and we started getting at least cool air from the system. Then on Sunday Sept 6th,the day it got to 115 degrees in Vacaville our air died again. Austin's was called and didn't offer us emergency service because he was busy and no other people were in town. The 24/7 boast by the company is not truly offered. Victor Contacted us after 7 and we reported the issue at 6. He didn't arrive till after 9 am the next day. After replacing a blown fuse he had issues with balancing the lines and had to refill our closed system with more r-22 refrigerant. Told us their was a leak inside the house since he couldn't find a leak outside. Run from this place!! 2 emails have been sent for follow ups with no reply. read more

Austin's Air Conditioning & Heating - Victor business card. - Heating & Air Conditioning/HVAC Near Me - Vacaville, California

This company's sale guy was using bait and switch tactics while negotiating our heating and air conditioning replacement. Changed the heater model number 3 times, and then the last estimate I agreed to, got changed to eliminate the 10 year labor warranty and improve their profit! Spoke to the owner of this company to give him a chance to make it right. He was a nice guy, buHe basically told me to go with someone else! it was all about a bigger profit to them instead of standing by their word! Stay away from this company. If your a smart consumer do you're homework and pay attention to all the details. Will most likely go with Bell Brothers heating and air and will pay a little more but honest dealings read more

Austin's Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - Vacaville, California

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I had the team at Austin, heating and air come out to clean the ducts in my house. My husband and son both have allergies, as well as asthma that have gotten worse over the years. So I thought this might be helpful for them both. What I didn't expect was the fact that our downstairs is warmer than ever! We have lived in this house for seven years and have continuously tried to keep the downstairs area warm in the winter. We have vaulted ceilings so I attributed our problem to that. in the process of them cleaning the ducts, they also serviced the furnace. Walking down stairs this morning it wasn't freezing. We weren't hit with a blast of cold air. For context, it was also 32 degrees outside. I'm thrilled with the results to say the least! read more

Received estimates from replacing A/C unit an ducting.....Austin's estimate came in with high efficiency 16 SEER Trane unit....cost $800 additional, but PGE rebate of $1100 offset. Did not know condition of Ducting if really required replacement.....Carlos, entered the crawl space under the house....only person to do this...that impressed me. As he inspected additional area, noted that the return air plenum was to small an restricting air flow back to furnace.... Agreed to estimate.....no money down requested. Five Austin employees came Thur. noon Fri. were complete.....outside company came and pressure tested ducting system for less that 5% leakage......Final city inspection complete. Very satisified with work, price. read more

Austin's determined our 20 year old HVAC system needed to be replaced after a bi- yearly check up. From the quote to the installation, they were amazing. The day of installation they arrived on time and quickly began. Over the course of the day they removed the old system, added new pipping, installed the new A/C and furnace, and then left our home, taking away all the old parts. They were personable, polite, and extremely clean in their work. We highly recommend them. read more

Service was phenomenal I had to reschedule with them and they got me a appointment as soon as I was available. Diego the tech that ended up doing the work, finished in a timely Manner made sure to take care of the house and not damage anything. He was respectful and professional and made sure I understood what needed to be done and the steps he would take to get them done. I feel like this fix could not have been done any better. I hope all my future fixes can be done by someone as professional and helpful as Diego and the Austin's air conditioning and heating. read more

if I could give them 10 stars I would. I had a new unit installed 8 years ago by all weather heating and air. My air went out again this year and after calling them for a diagnostic, I was told my unit was no longer under warranty because I did not have it serviced yearly by them, even when they came out last year to fix a problem I was never told if I didn't have it yearly serviced and my unit went out my warranty would be void. I was given a estimate over 2k to fix it, even after calling them to see if they could work with me on the price, never to receive a return call, I called another company (RNA) given another estimate for more than 2K. My daughter told me to call Austin, when I did Jean suggested I call the manufacturer because it didn't seem right, I did and was told my unit was still under warranty, even without me showing him the email Carlos came out made 1 call to Bryant and found out my unit was under warranty, ordered the part and fixed my air within 2 days. In hindsite I am thankful neither one of the other companies had the part with them because I would have paid the 2K because it was so hot. I would recommend Austin above anyone else, I am thankful there are still companies that will go above and beyond to help you. I would not bother calling anyone other than Austin heating and air to come out for my unit even if it was for another estimate. Thank you so much Jean and Carlos for not letting me have to go through another weekend without air. ps get your unit serviced twice a year, Austin has a great bi-annual service program. Sincerely Pattie read more

Our A/C unit went out on us and called Austin's . They got me on the schedule quickly and appointment time was between 9-11 am . Carlos showed up at 9 and found the problem immediately. Quick fix and under $400. Blanca in the office was very polite too! Highly recommend. Very happy all the way around. read more

They have an excellent staff (Jean), and service tech Diego. Have utilized their services for years. They have reasonable prices , knowledgeable, honest and wonderful to work with. read more

We're on the maintenance program which is they come out every 6 months and service the air and heater. This is the 2nd visit from Diego to our home. This time he replaced a capacitor that runs the blower because it had lower readings than it should. Great catch. I'd rather maintain than have it go out and panic when things quit. My main reason for posting is to acknowledge Diego. What a great representative of the company. Very professional and explained things in a layman's terms. Thanks... great service, great value, great company read more

We have used Austin's a number of times recently for our business and rentals. With the heat this month so many air conditioners had issues. Each time Austin's was called, we have had excellent customer service and feel the price is very fair. My husband spoke with Victor on a couple of occasions and was extremely pleased with his professional, friendly attitude. Each person Victor encountered at our rentals gave us feedback about how they appreciated Victor's customer service and professional work. In most of our cases they were able to fix something that was not working on the air conditioners. We feel they work with you and don't try to make extra money on something that does not need to be done. We will continue referring Austin's to all our friends and family. read more

The team at Austin's Heating & Air Conditioning did an excellent job installing my new Bosch heat pump system. I am very happy with the operation, energy savings and accessories installed with the unit. Omar explained Fuel changing from natural gas to heat pump is the cleanest and most efficent option. He also suggested a wifi thermostat and indoor air quality devices that met my family's needs. I had many choices of contractors but I am glad I went with Austin's! read more

Austin's Air Conditioning & Heating - New Bosch Heat Pump - Heating & Air Conditioning/HVAC Near Me - Vacaville, California

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Great Customer service from Austin's heating in air. Victor came out to diagnose the ac system and quickly found a problem other technicians could not identify. Had system up in running quick. Also did not have any problem explaining to me technical information about the unit. They ended up doing a full system upgrade. The entire crew was very professional, organized and left area cleaner than when they arrived. Very impressed. Also communication from the office was great. Very friendly, kept me informed and was able to get me scheduled sooner than anticipated. Thank you Austin's Heating and Air read more

I hadn't had my hearing/air unit serviced in years and decided it was time. I called Austin's and from first contact with office through my service appointment I was very pleased with the service I received. Diego was prompt, polite, knowledgeable and checked everything thoroughly. My Capacitor needed replacement, he adjusted vents, (even fixed an annoying rattle) and examined everything. Great service and I highly recommend this company. read more

These folks were great! They worked with me to be sure they understood what I needed and wanted and were flexible. The price was reasonable too. The men who worked redoing the ducting under my house were thorough and very professional and pleasant. I am so thankful to have heat again but am also thankful to know a good heating and air company that is trustworthy! Valuable information! read more

Can't say enough about Austin's. From sales to install to customer service. We had a new Bosch Dual fuel Heat Pump HVAC system installed June 2023. Austin's employees have all been great. It's now Februrary 2023 and we needed some assistance fine tuning the system and thermostat for winter conditions. Called Jean, who was very understanding and helpful in scheduling a couple house calls. Victor was very knowledgeable, pleasant, and professional in making the adjustments to the system and educating us. We are genuinely very pleased with the system and Austin's. Outstanding! read more

These guys are legit. My AC Blower motor went out and David sent Carlos over the same day and Carlos stayed working late to fix my AC. I really appreciate their customer service. I believe they genuinely care about their customers. read more