Genesis was amazing And very beautiful She went above and beyond An was very informational read more

better than well. the cox cable tech reset wiring finally new router emanuel ( the tech )so professional courtesy and down to earth knowledgeable friendly great customer service very patient. highly intelligent knows his kraft. definitely a 5 star experience . ( you normally don't see that today in business). finally a real goodfella. my name is michael j doodakian and i approve this message salute blessings always read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

I WAS with Cox communications since before they were Cox forced to go to Direct TV but returned when possible because of loyalty and wired WiFi/cable That has changed because of corporate greed and lack of customer service not to mention horrible connection and constant WiFi issues while watching tv! I have health issues with communication but was forced to call frequently to the customer retention department every time a discount ended and my bill would increase while still experiencing connection issues! This month they raised my bill $67 per month (without explanation) to $299.90 per month! I called customer retention but they no longer exist so I went to the Cox store to inquire about the increase and was told my Wi-Fi discount ended! I asked about discounts and lowering again but was told the only discount available was if I switched my cellular service to Cox as well...I said I wasn't interested because of poor service provided, so they said there was nothing else they could offer! I switched back to Direct TV-streaming and save $100 per month and much better service, format, deals and connection! Cox Communications is a corporate rip off without options, horrible connection issues and unhelpful customer service! NEVER AGAIN!!! read more

Horrible - worst mobile customer service. No one to fix billing issues. AI useless. Major headaches - stay away!!

Erin, thank you so very much for helping me get the modem returned. You saved me from having to drive to another store to get this done. Your friendly personality shines over the phone. It was a true pleasure speaking with you. Thank you again for all your help. read more

What a rip off.... I am paying almost $400 a month so I cance; cable TV and it only reduces the monthly bil by less that $10 ????? Should be 50 100 dollars off at least. They say I had so many bonuses on the TV portion! ReallY? read more

We went to the cox store on east Charleston Blvd las vegas to get internet service.unfortunately when we got home we where having some trouble connecting it our selves.a technician named JEFF Told us he would come the very next day between 10 and 12 At 930 JEFF called us and told us he would be there at 10 am. Our tv is a newer model and a little difficult to set up. But JEFF set it up for us very quickly He stayed until everything was working correctly,he would not leave until we totally understood how to use the service,no rush and super nice guy,it's hard to find service like that anymore these days,all I can say is thanks JEFF you were great. read more

Cox wifi sucks I am stuck with it because I don't have anyone I can switch to but if you have a choice don't choose them. Only reason they got one star is because I can't give 0 and their tech Erik adjusted my bill and was straight forward about the problem being Cox and not me. I have done everything possible to fix our wifi that goes out 4-5 times a week, but it was all on Cox's end the whole time. Thanks Erik for finally telling me the truth and not selling me phone plans to "lower my bill" (by $1), new routers, and reinstalling cords because "the sun melted them". When I did go in to get the new routers the people in the store were great I just think it's a corporate issue that needs to be resolved. Because everyone I talk to who has had Cox doesn't like them either. read more

5 stars to Joshua Gunn and his staff at Cox Internet, 9995 S. Eastern Ave, Henderson, NV. In addition to helping me to choose the right tech and plan, he patiently taught me how to use the equipment. I am very weak technically, but he never patronized me (as many techs do). If you're like me - highly dependent upon technology you don't understand - I highly recommend that you stop there to talk to Joshua, Jon, or Dan. Dr. Alan Schoonmaker -- https:Ask-dr-Al.com read more

I am done with Cox...but unfortunately they seem to have a monopoly on internet service here. My cable, internet and phone have been going down randomly for the past 2 days after an outage that lasted around 18 HOURS. Now on my Cox app it says there was a network impacting event that will affect services and they are "working" to resolve it blah blah. Sorry I do not believe it. I pay over 300 bucks a month for this kind of crap to happen on a regular basis. I want to switch providers but sadly none of them in Vegas have good reviews. read more

The store staff are excellent. But should you need support to connect a new modem, don't bother with online tech support, such as Mr. Munzi. He will not be helpful. Best you solve your hassles or visit this store for answers, as online help is useless. read more

Told us they couldn't help the first day we came in. Spoke with Leina. She told us to come back after 3 days between a certain time, and they'd be able to help. We came back on the given day and time. They still couldn't do anything and told us to come back AGAIN. Cool people, but horrible service. Would not recommend this location or any of the workers here read more

Yeah cox employees are very polite and serviceable I wish the connection was too. Horrible connections ON and OFF Al the time they can't fix it and they always try to blame the customer by saying "we need to send a technician to check the cables inside you house". read more

The customer service here was great Jason was a great help, and even helped get my internet transferred to a new home made it easy! Thank you Cox! read more

My kids have school work to do and for a while now my internet has been very very bad you guys need to fix it already once and for all !!!!! read more

I never Yelp but I have had it with Cox. I have been with them for 5.5 years, pay them over $200.00 a month and nothing ever works. Television constantly reboots by itself in a middle of something and the internet single just simply SUCKS!!! No one can hear me on FaceTime and the signal is constantly lost. I have had them to the home in several occasions and just tired of the lack of pride in a company and lousily customer service. Stay away from them. read more

Store Manager Josh Gunn went above-and-beyond for me during my onboarding to Cox Mobile from Consumer Cellular. I have never had someone represent my interests better than Josh did in this process. read more

This is less about the store than about Cox itself, the fact that its website is totally useless, and my suggestion on avoiding them at all costs. We have phone and internet service. Tuesday morning, it went out. I called. After working my way through the computer system, which is from close to 40 years ago, we had to unplug and reboot things. When that was done and I reported it didn't work, THEN we were told there was an outage in the area. Never mind the inconvenience--we have physical issues that made it very hard for us to do what we had been told to do. Why didn't the prompt say, your phone number is for an account where there's an outage. Because they're incompetent. Now to the next step. I was asked if I wanted to be texted about when service would return. I replied yes. I was told service would be back at about noon. It was back by 10 (as I say, this is not about the store or the service techs). But every day since, I received daily updates that service would be restored that night at midnight. Huh? I tried to converse with an agent through the website's "chat." I recited the problem. The "person" replied they were sorry my service was out and they would try to restore it. It was truly impressive to see an internet and telephone company with the kind of service that didn't rise to the level of Alexander Graham Bell in 1877. read more

Top notch service from Enrique ! I am moving and was shown all the diffrent packages and services this is why i continue to be Cox customer with the great service ! read more

Service price... well NO service and high prices is what they do best. Ugh what a horrible experience I can't use them anymore.

This place sucks they have 30 employees but no one can help you. There's always a problem and they never answer there phone. Cox is the worst cable/wifi service ever. If I could put negative stars I would! read more

The guy on the phone was very helpful, and so was the technician they sent over to fix our Internet problem.

Great customer service from the Big guy named John Sewell, i was little sad cause i was returning my equipment for personal reasons, I explain to john my situation and he make me feel better understanding my situation, I LOVE THE SPEED OF THE INTERNET, no company can't match that!!! Cable cox is the BEST, i will comeback to get my service as soon my situation gets better. I do recommend cable cox to everyone, i did check the reviews but that is people who always complain about everything in life, good things cost money if people can't afforded just go with an antena from the 80s Lol, read more

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Cox is a terrible cable company. I've had numerous conversations with them for intermittent outages for our cable connections. The problem was not corrected and their bills are sooo high!!! I cancelled service, was told I owed a certain amount, which I paid when I cancelled. I asked the agent if that was my last bill amount, they said yes. Then couple months go by I get an email that I still owe $92 bucks. This was so crazy, everytime I asked the agents what my final bill was, I got a diff amount. Asked why? They don't know. How stupid are they!!! DON'T GET COX CABLE!!!! GO WITH CENTURY LINK SO MUCH CHEAPER!!! GOOD SERVICE. FUCK COX!! read more

Service is always great would recommend friends and family I always call my payment in and they are always very helpful!

They lied to me about my modem being delivered, and I had to. In fact, I had to go get it 2 weeks later than I should have.

No one Works here three open windows for 30 customers. I have. Been here for an hour and the A/C is broken or what but front door open does not help the experience. The BO level is 10 the customer service is 1 to 10 ratio speaks for it's self. Forced to drop the box off for my phone and get a receipt is no now my problem. Punishment for canceling my service. read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

I have cox in Las Vegas and it's the worst service and expensive I regret getting service from them I suppose to have great speed but it can't even play movies on my firestick planning to find another server read more

been with them 25+ yrs because of a monopoly......the worst ever lately ..internet on and off multiple times per day and now they want to up charge me to see if something in house off....it's the same for years!! I even went to get a new modem from them and no difference...I'm now looking for anything other than cox... read more

While I was driving I seen a gentleman who had fallen on the sidewalk who looked dehydrated. As I turned around to help, 2 cox trucks had already pulled over. A gentleman by the name of alexandro kreitz (a believe) and his partner had got him some water and helped him sit in the shade while I called for help. Those two men patiently saved this man's life. Great job and thank you. read more

WARNING! IF YOU'RE ORDERING A CABLE service WITH COX, WATCH THE INSTALLERS CAREFULLY. I ordered Bronze package recently and the installer cut my three existing coax cable from the box located on the side of my house.. even stole the 5way splitter! Cox communications, Talk to your installer/tech. read more

Cox Store - Cox installer cut my existing coax cable... - Television Service Providers Near Me - Las Vegas, Nevada

Worst internet provider in Las Vegas. The internet/wifi is basically not functional and when it is working you're at half the speef you pay for, if that. read more

We started Cox communications as our Internet service provider when we moved to our apartment complex. For the first few months, it was ok. Then we noticed that there were interruptions occurring late at night - we were magnanimous and attributed it to some essential maintenance work. Then we noticed that our wifi connected streaming service was not showing closed captions - when we connected a cable, it was fine. Next we experienced interruptions DURING THE DAY! Covid made us both work from home.. we could not accept interruptions.. so we upgraded to Gigablast... Result: FREQUENCY OF INTERRUPTIONS INCREASED! Instead of once or twice a month, it was 3 or 4 times a week! Best of all, I was on chat with a Cox tech today.. and our chat connection was interrupted as many as FIVE TIMES - each time, I told the tech - in a chat conversation of UNDER ONE HOUR! COX SUCKS BIG TIME... RUN AWAY FROM THEIR SERVICE LIKE COVID IS CHASING YOU! read more

Absolutely the VERY WORST INTERNET I have EVER had! Just complete junk!! Upload speeds are horrendous!

If I could, less than one star. They like to "complete" "upgrades in my area" frequently, but never a date or time range. they just say upgrades coming soon to your area. Worst customer service ever. And since they are the main provider in town, they feel they can do this with justification. Horrible. read more

They have good service and an okay price. However if you live at a complex that offers internet through Cox business....you cannot get your own personal service with them. It almost makes it seems like they have an agreement with their shitty competitor CenturyLink. Just keep this in mind before you move. read more

I am highly upset. Been a customer for 10 years and this is how I get treated. You guys was supposed to come out here to my place and run a direct line to the power source today at 3 and end up didn't show. The tech probably wanted to party because it's the weekend. I'm about to switch users because this is rediculious. I made this case in August 23 2018 and today is September 15th. I called them last week to remind them and they set up an appointment today. Well nobody showed and I pay almost 400 a month. Do you think it's worth it after getting treated like this? B.S. these people need to get their s*** together. SMH. I wish I didn't have to put a star that's how upset I am. A loyal customer for 10 years and this is what I get. I pay way too much to be treated like s***. read more

Cox Store - All week this is what I get and I pay 389 a month... It's time to switch users. - Television Service Providers Near Me - Las Vegas, Nevada

It is very disappointing when I look my Cox bill is only increasing. The customer service even worse. The cable is freezing every other day. I'm done with them. Looking for another provider!! read more

This is about Cox and it's appalling decision to raise rates for decreased service. I have been using Cox for Internet for 6 years. I'm experiencing unreliable speeds due to increased usage resulting from COVID. That's understandable. What isn't is that my rates increased $20 in Sept. 2020 and $10 more in March 2021. I'm paying $30 more a month FOR DECREASED SERVICE. I can't even get support over the phone when I call. Decreased product, no support, and higher bills? I don't think so. :-( Like others who have posted, I'm looking for another supplier. I'm not here to increase Cox's profits. read more

Horrible internet service in Las Vegas. No internet for more than a week. Horrible service not worth the hassle of not having internet.