All I can say is that I used to dread going into the store due to the wait and service, but after…read moremeeting Shanice, I would much rather go in and have her take care of any of my mobile needs. I have gone in 3 times-all were a pleasant and I even learned something I did not know the time before-talk about a valued employee. She explains everything, extremely friendly and has your best interest at heart. This store is lucky, due to her customer service, this store gets a 5 star.

Made an appointment online for noon. Checked in online just to never hear a word until I walked up…read moreto the door to learn they had just closed without notice and without reason! What's the point of making an appointment if they aren't going to honor it.

Just tonight, I was trying to look up the pixius phone #, when a chat agent (Joe) came on the…read morescreen. I stated my problem I was having with the Wi-Fi cutting in and out. He immediately looked into it and thought it was probably a worn out router and that he would mail a new one out. He also stated that if that didn't work, to call and they would schedule for a technician to come out. Joe was very helpful. I will change this to 5 stars, if the router comes in a timely manner. I would definitely recommend Pixius.

Have had the service for several years now. Didn't really need the speed or consistent access until…read morelately. They changed radios about two years ago to "improve service". It has been nothing but trouble. When it is up it may work great for a few minutes or a few hours and then will drop intermittently. Could be down for seconds or minutes or longer. They always have an excuse when you call support. They have tried them all now (probably have more). They have used that trees are blocking the signal. Our radio is mounted in a clear line of sight. Blamed interference from other signals. Blamed ice on the antenna. Will escalate to a higher level of support to be told nothing is wrong. their solutions is for us to buy into a new plan and contract for three years. New contract at the same poor service, what a deal! Looking forward to Velocity from Butler Electric. They can't be any worse and are cheaper.

They signed us up with 2 newer phones, and when we transferred over our information to the new…read morephones, and signed us up with new agreement. He started rambling on how we both had a extra line, that it came with the deal. Come to find out they screwed us, DOUBLED OUR BILL, As a Disabled Veteran, on a fixed income, thanks T-Mobile for taking food off our table.IN FOURTEEN MONTHS WE WILL BE WITH ANOTHER PHONE SERVICE

I recently went into the store to discuss upgrading my phone and I got the impression the guy…read morehelping me did not want to be there at all. He was very blunt and unfriendly. Thank you though, that experience caused me to go to Verizon and switch providers.

Just now installing fiber! Why? The 5G service is widely available with a more than acceptable…read morebandwidth and doesn't require burying stuff everywhere. Two years ago I got rid of Uverse and when I cancelled they told me to dispose of the set-top boxes, modem, and router rather than return because they were obsolete. Why didn't they upgrade me rather than continuing billing? I measured speed which rarely exceeded 20mbps and marginal since a single HDTV requires about 10mbps. My T-Mobile exceeds 250mbps and is very acceptable.

If I could give this company negative stars I would. My internet went down TWO WEEKS AGO. I keep…read moregetting an alert that internet was down in my area. After calling in they finally told me there was no outage(???) and that I needed a new router. They said the router would be here in 1-2 business days and here we are 7 days later and I have no router. They just keep telling me it will come. I work from home due to the pandemic and I have not been able to work for two weeks. I have been forced to go to the gym to try and get work done. They have done NOTHING to take care of this issue except make a lot of EMPTY PROMISES. DO NOT GET YOUR SERVICES THROUGH THIS COMPANY. ESPECIALLY IF YOU WORK FEOM HOME AND RELY ON INTERNET SERVICES FOR YOUR LIVELIHOOD.

I recently called Dish customer support because my bill has been going up month after month. The…read moresupervisor I talked to assured me that I would get the same programming plus Netflix for less than $120, whereas I was paying $168. To say the least, what he promised & what I got were 2 different things. So I called customer service again today. The representative was rude & would not listen to my requests. I finally gave up arguing with her & hung up. I would not recommend Dish to anyone, even my enemies.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

5-Stars!!! Professional, knowledgeable, helpful, reliable and provides excellent customer…read moreexperience! We will use Charles Kirk & Broad Network for all our IT needs. Reasonable prices... true value!

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