Been with them for years when a technician bypassed a motion sensor without our knowledge. Some…read moremonths later that building was broken into and the missing sensor allowed the thieves to operate inside without being detected. Result was about 5,000$ in damage. Management simply said it was not there problem and offered nothing. We asked for some discounted extra motion sensors and were told it would increase our cost to monitor because of increased expenses on Alert's part, which is simply not true. Tried to profit off their error's. They have a few good people but management in Wichita is a joke.

Senior citizen, had to stop with the monitoring because of cost. Had a door sensor go out…read more Customer for over 10 years and they wouldn't sell me one. Do not get in business with them. I would never use them.

Vivint has very deceptive sales tactics. Rep,s make verbal agreements with long term customers and…read morethen Vivint will make excuses why they can not honor these verbal contracts. I was offered to have my equipment replaced and have a backdoor camera thrown in for free, for a cost of $500. Vivint could not honor this because the rep was sick at the time. Vivint is not to be trusted to do the right thing , this is a bad look for a security company. Take you business some where else. I give 0 stars

Absolutely predatory company. Their salesman has been in our neighborhood for two days and come to…read moremy house 4 times, after i told him we're not interested. Once was at 9pm at night. Absolutely ridiculous. Our neighborhood isn't even that big to be there for 8 hrs two days, unless he's lost. I've had this company come years ago and insult me as a women, saying i needed to ask my husband permission to touch a thermostat. This company is TERRIBLE!!!! DO NOT USE!!!!!

We just had Ashraf install cameras at our house. I absolutely love them. Ashraf was awesome to work…read morewith and I was very pleased with the price. He had great suggestions for locations of the cameras and the monitor, which was great. I would definitely use him in the future and highly suggest his work.

Ashraf was extremely knowledgeable and helpful. Very respectful and punctual. I would use his…read moreservices again.

We are now on day 10 and are without security or answers from ADT. I have made more than 20 calls…read moreand have been sent from 1 person to the next. It's never a consistent answer and they can never let me talk to the supervisor. It is promises that I will receive a call back within 72 hrs. The lady today says I should get a call back on Monday, but if I don't to call back then to try again on Tuesday. The problem is in the mean time if we have an emergency we have no security. Our experience has been a nightmare from day 1. They sent 2 technicians to our home, and of the 2 only 1 knew what he was doing and could answer our questions. They were at our house for 8 hours but were unable to complete the installation during that time. The next day ADT charged my husband's debit card and credit card at the same time and the duplicate charges were not even for correct amount. The following day the same 2 technicians returned to our house where they spent another 7 hours trying to install the cameras. Actually, 1 guy worked while the other guy slept in the car. Again after a total of 15 hours our equipment STILL does not work. They told my husband they would extend their 3 day cancellation policy to 30 days due to the problems encountered and the fact that our security system was still not complete. At this point I'm super upset and losing sleep due to no security at our house. I have spent over 5 hours on the phone with multiple staff members at ADT with no resolution. Yesterday I was promised that the local service manager from Wichita would be out today between 9am and 3pm. Unfortunately that was also a lie. Instead they sent 2 other technicians to our home and they were there for 3 hours. Yes you guessed it, our equipment STILL DOES NOT work. I was given the supervisor's direct number and left 3 very detailed messages for him to return my call as soon as possible, but never received a call back. All I want is for them to pick up their equipment and refund our money so we can call another company. At this point if ADT offered to upgrade our equipment and monitor our home for free I would say no. I have lost every ounce of trust for this company. If you are looking for security, protection and a peace of mind I highly suggest you look elsewhere.

So dissatisfied with the whole process and service. The day the system was installed the rep took…read more8+ hours to install all items. I had to call back the next day because the door sensors kept going off-not told about any home visit fees at that time, and rep had to move all sensors on doors...set too close to the doors. Also at the time of install I set up 4 monthly installment payments to pay for the system-the funds were not taken out on the day scheduled. I sent an email without a response.. then I receive a call about my account being past due. The representative I spoke to on the phone was so RUDE and would not answer WHY the information I had already set up wasn't used. Less than one month later the sensor falls off the door (stuck with double sided tape) frame, I call into ADT again and they mail me a package with double sided tape and screws. We use the screws and anchor it securely and it works fine a couple of weeks.....then somehow the sensor gets "off" again and starts going off every time you open or close the door. I call ADT AGAIN and ask to have someone come out...now there is a 25 fee associated with this ...which the rep states she waived with mgr approval and makes notes in the work order. Technician shows up today and right off the bat is not pleasant...and big surprise had to replace the unit and call in to someone to get the tamper alert to go away...oh yeah....and fee was not waived as promised. So at this point the sales rep and everyone I have talked to on the phone have straight lied.

Run!! Don't walk away from this business. I recently had a home security system/AV system worked…read moreon by Premier Security. Zane convinced me to pay the money up front to refurbish an existing home security system. He said the job would take 2 days. 3 months later the simple job is still not completed and the system is worse than when he started. Over promised and underdelivered! Worse yet he has resorted to extortion to get more money. If I don't pay for a 3 year monitoring fee, he will not return to finish the work he has already been paid to do. Run!! Don't let him near your house.

Premier Security installed a full security system at my business. The installer was very…read moreprofessional and informative. The alarm is easy to use and has great options. The price was affordable. Highly recommended.