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    Electronic Security Services

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Electronic Security Services

    Home automation repair

    Component automation

    Security monitoring services

    3 More Services

    Security system installation

    Security system repair

    Home system automation

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    8 years ago

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    Protect Your Home - ADT Authorized Premier Provider

    Protect Your Home - ADT Authorized Premier Provider

    (5 reviews)

    We are now on day 10 and are without security or answers from ADT. I have made more than 20 calls…read moreand have been sent from 1 person to the next. It's never a consistent answer and they can never let me talk to the supervisor. It is promises that I will receive a call back within 72 hrs. The lady today says I should get a call back on Monday, but if I don't to call back then to try again on Tuesday. The problem is in the mean time if we have an emergency we have no security. Our experience has been a nightmare from day 1. They sent 2 technicians to our home, and of the 2 only 1 knew what he was doing and could answer our questions. They were at our house for 8 hours but were unable to complete the installation during that time. The next day ADT charged my husband's debit card and credit card at the same time and the duplicate charges were not even for correct amount. The following day the same 2 technicians returned to our house where they spent another 7 hours trying to install the cameras. Actually, 1 guy worked while the other guy slept in the car. Again after a total of 15 hours our equipment STILL does not work. They told my husband they would extend their 3 day cancellation policy to 30 days due to the problems encountered and the fact that our security system was still not complete. At this point I'm super upset and losing sleep due to no security at our house. I have spent over 5 hours on the phone with multiple staff members at ADT with no resolution. Yesterday I was promised that the local service manager from Wichita would be out today between 9am and 3pm. Unfortunately that was also a lie. Instead they sent 2 other technicians to our home and they were there for 3 hours. Yes you guessed it, our equipment STILL DOES NOT work. I was given the supervisor's direct number and left 3 very detailed messages for him to return my call as soon as possible, but never received a call back. All I want is for them to pick up their equipment and refund our money so we can call another company. At this point if ADT offered to upgrade our equipment and monitor our home for free I would say no. I have lost every ounce of trust for this company. If you are looking for security, protection and a peace of mind I highly suggest you look elsewhere.

    So dissatisfied with the whole process and service. The day the system was installed the rep took…read more8+ hours to install all items. I had to call back the next day because the door sensors kept going off-not told about any home visit fees at that time, and rep had to move all sensors on doors...set too close to the doors. Also at the time of install I set up 4 monthly installment payments to pay for the system-the funds were not taken out on the day scheduled. I sent an email without a response.. then I receive a call about my account being past due. The representative I spoke to on the phone was so RUDE and would not answer WHY the information I had already set up wasn't used. Less than one month later the sensor falls off the door (stuck with double sided tape) frame, I call into ADT again and they mail me a package with double sided tape and screws. We use the screws and anchor it securely and it works fine a couple of weeks.....then somehow the sensor gets "off" again and starts going off every time you open or close the door. I call ADT AGAIN and ask to have someone come out...now there is a 25 fee associated with this ...which the rep states she waived with mgr approval and makes notes in the work order. Technician shows up today and right off the bat is not pleasant...and big surprise had to replace the unit and call in to someone to get the tamper alert to go away...oh yeah....and fee was not waived as promised. So at this point the sales rep and everyone I have talked to on the phone have straight lied.

    Electronic Security Services - securitysystems - Updated May 2026

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