Without a doubt, this is the best home protection company I have ever used. Not only were their…read moretechnicians helpful and efficient, they didn't try to sell me products I didn't want or need. When I accidentally set my alarm off they called me within seconds to make sure I was safe. I can't say enough great things about this company. If you are looking for a company that will protect you and your family I highly recommend you contact Alert 360. You will be glad you did.

I started with SecureNet many years ago, and when Alert 360 purchased them I just continued service…read morefor what is now 20 years. Back when it was SecureNet it was a local company, and service was quick and courteous. With 360--not so much. Now when I did have a service technician out, he was very friendly and helpful, and this kept three of the stars. On the phone the man who handled the call was rude, quick, curt, and dismissive. I reminded him who was actually the customer and the little "S" hung up on me. Now we had a fire and one entire zone (the garage) no longer exists. I asked for instructions to bypass the zone, and was told by the bot that I had to schedule a service call. I know this is not the case as all you should have to do is just bypass the zone, which I am doing each time I set the system, I just need to permanently delete the zone as it won't be returning. When I did get a call back, remember I pay for the maintenance fee, I am told they will only do this or that if I resign with them. I have been there for a freaking 20 years, and they are more concerned that I sign for another year? Well my contract is up, and maybe it's time to move on to a more professional company. RULE #1--Have some customer relation skills, and DO NOT HANG UP ON A CUSTOMER. RULE #2--Try listening to the customer. In the end that guy on the phone is the one paying your salary. RULE #3--When someone has been paying a maintenance/warranty fee for 20 years, you could probably be less interested in a trip charge and more inclined to retain the customer that is and has been paying you $49.95 every month. My cameras are paid for now, so FU on those as well. This is the third review on security companies that I have written, and I have to say they are all the same. They don't care about anything but money, getting more money and charging money. If you are a security company, try making the person that is paying for your services feel secure. NO, I will not be resigning with you.

I switched to ESS after a very bad experience with another provider in town. I reached my breaking…read morepoint and had Jim come and install a new system. He did an awesome job. That was 5 years ago and I'm still an extremely happy customer, which can be rare in today's environment. Lots of companies will start out good and then go downhill once they think they have you locked in as a customer. That's not the case with ESS. Jim is as receptive when I call him with a question or concern today, as he was when I first made the switch. I would highly recommend them to anyone looking for an alarm company for their home!

From the owner: Security Systems customized to fit all of your security needs at home and in the workplace…read more Professional and respectful leaders in security system technology helping home owners and businesses secure their homes, commercial buildings, warehouses, office complexes, restaurants, medical clinics, mini storage facilities, and retail stores. From a standard security alarm to an entire security package with remote access and Smart Home Automation, Electronic Security Services, Inc. can create a home or business security system that fits your needs, objectives, regulation and requirements, and your budget. At Electronic Security Services, Inc. we know that making the right choice when choosing a security provider for your home or business is crucial and can be the difference between avoiding a disastrous break in and losing valuable possessions. We pride ourselves in offering the best home and business security systems with honest, responsive and respectful customer service. Now offering a Home Health Care option (PERS)Personal Emergency Response System. This system interfaces with your existing 2Gig system with Alarm.com

They are all the same--Crooks. I had contacted this company…read morebecause I was interested in transferring my service. I had been with the company I am with for 20 years, and was just not happy with them anymore. I got a fast talker on the phone that, like others I have also spoken with, were interested in a commission and not customer service. He refused to listen, stated that they couldn't take over another system as they have a proprietary system that doesn't work with any other (B.S.) I can look up their entire system on Amazon for 1/16th the price, with their "$5,000 control panel" which is nothing more than a pre-programmed tablet. After not listening for about 10 minutes and blowing his wind, he demanded my SS# and DOB so he could run a credit report, then wanted a credit card to put down a deposit for them to come out and talk to me. Yea, I may be stupid, but NO! I would not recommend this company. If you are going to work security, make a person feel secure.

Vivint has very deceptive sales tactics. Rep,s make verbal agreements with long term customers and…read morethen Vivint will make excuses why they can not honor these verbal contracts. I was offered to have my equipment replaced and have a backdoor camera thrown in for free, for a cost of $500. Vivint could not honor this because the rep was sick at the time. Vivint is not to be trusted to do the right thing , this is a bad look for a security company. Take you business some where else. I give 0 stars

The installer came on time and installed my Mernard's 4 camera system. Mark Prickett the owner…read morestopped by along with his friend as he was small enough to get under the house. Mark claimed to be a former Marine and a Police officer. Upon them leaving I came up with a gun missing. Upon follow up with Mark he never asked for the make and model of the gun so he could investigate. I cannot recommend this company. If you do use them do not let them out of your sight not for a second. Mark suggested I misplaced my gun, left it at the range etc...., Do you know where your weapons are because I sure do. I hired this security company and got robbed.

We just had Ashraf install cameras at our house. I absolutely love them. Ashraf was awesome to work…read morewith and I was very pleased with the price. He had great suggestions for locations of the cameras and the monitor, which was great. I would definitely use him in the future and highly suggest his work.

Ashraf was extremely knowledgeable and helpful. Very respectful and punctual. I would use his…read moreservices again.

Run!! Don't walk away from this business. I recently had a home security system/AV system worked…read moreon by Premier Security. Zane convinced me to pay the money up front to refurbish an existing home security system. He said the job would take 2 days. 3 months later the simple job is still not completed and the system is worse than when he started. Over promised and underdelivered! Worse yet he has resorted to extortion to get more money. If I don't pay for a 3 year monitoring fee, he will not return to finish the work he has already been paid to do. Run!! Don't let him near your house.

Premier Security installed a full security system at my business. The installer was very…read moreprofessional and informative. The alarm is easy to use and has great options. The price was affordable. Highly recommended.

Best ADT Service Experience -- Thanks to Terrell Mitchell!…read moreI've been an ADT customer for several years and, like many others, have experienced my share of system issues. After spending nearly four hours on the phone this past week, I finally secured a service appointment for 10/24/25 -- and I'm happy to say it turned out to be the best experience I've ever had with ADT! Terrell Mitchell arrived right on time and was greeted warmly by my dog (a Border Collie/Terrier mix who has a knack for sensing trouble!). Terrell introduced himself professionally and immediately got to work. He quickly diagnosed a longstanding issue I wasn't even aware of and proceeded to resolve one problem after another. He was efficient, knowledgeable, and incredibly thorough -- replacing or restoring every technical component until the system was fully operational. I was genuinely impressed by his expertise and dedication. If you're scheduling service, ask for Terrell! He's a true professional who takes his work -- and his responsibility to protect clients -- very seriously. A total standout!

Save your money--Just buy a .357 I was so totally…read moreunimpressed on many different levels when speaking to this company. I made the inquiry to have them contact me about switching system monitoring. I advised them that we had recently had a fire and that the garage zone was no longer there, so I would need to reprogram to remove this zone as well. The woman that was more focused on her commission than actually listening to me states "We can just replace that sensor and everything should be ok." "No" I told her "The entire zone is gone" "Well do you need a new door sensor" "Mame, the entire zone is gone, there is no replacement" "We can fix the sensor on the door with no problem" "you don't seem to be listening, there was a fire. The garage is completely gone. The Garage has been torn down. There is nothing to replace, it's gone." "Well we just need to pull a soft credit report and see if you qualify for our services." "Forget it." If you can't even listen when setting up an appointment, what is it like when there is an emergency? Like I said, I was going to switch companies, but maybe I will just spend the money on a .357 and make it all secure. Would not consider this company AT ALL.

On June 17, we had a 65 foot tall tree fall in our house. It ruptured the roof and the water ran…read moreright down into our fuse box. Plus tore all the lines off our house and our security light pole. We called Mr. electric they were out here promptly to give us an estimate to present to our insurance company. Once our adjuster said yes, we called Mr. Electric again. I was told their schedule was really busy, but I reminded them who I was. I was told, let me talk to the boss. And, then we heard-- we rearranged schedules, is 8 am tomorrow morning, okay? Yes Ma'am!!! They sent Jackson, the same young man who had come out to do the estimate for us He worked diligently. He was so nice the whole time he was here Plus he made sure to get any problems that we were not aware of taken care of. He cleaned up thoroughly after himself and labeled the entire fuse box REALLY A JOY to have repairing our house We have been 10 days without power and water and all I can say in huge letters-- yelling at from the top of the roof thank you Mr. electric for showing up so fast and bringing is back to the 21st century Also, a giant thank you to Evergy Energy for sending a line out here right away... to put the power cable back on our ...so that Jackson could make sure everything was up and running

They worked very hard to repair my yard light but it ended up needing to trench my yard so I…read moredecided to not proceed with the project.