Tanner in the print shop is why I shop at the Office Depot on Dugan Rd in West Wichita. The entire…read moreteam at the print shop provide stellar service and pay attention to detail. Kudos guys, for your customer care! Speakeasy Wine & Spirits, LLC

This is more for Office depot in general, not necessarily this location. I wrote a review on Office…read moreDepot website, and they refused to publish it. My previous workplace bought me a desk and I loved it so much I purchased it for myself at my new workplace. Beware of Office Depot's furniture assembly service. I called to set up assembly service and was told someone would call me within 24-48 hours to set up a time. After two weeks, I never heard from someone. I called again, same thing. I called a third time. On the fourth call, it was admitted to me that while they claim to service the entire country they don't have an ample number of service assemblers in every state. I understand things are slower, also, during the pandemic, but I never received a call to get an update. I'm in Manhattan, Kansas, two hours from Kansas City and he told me the closest service technician was in Kansas City. He could not promise if someone could assemble my desk in 2 days or 2 months. The outgoing voice message as you wait on hold has a woman's voice that says Office Depot is "ready" to assemble your furniture. Don't believe it! So I hired a handy man. We spent four hours putting it together. It's not difficult, just very tedious. That's Ok, but when we reached the part of putting on the desktops, we discovered that several of the pre-drilled holes were off by as much as 1/2 to 1 inch. Some spots, where there should have been pre-drilled holes, did not have them for the pegs. I still love the desk, but exceptionally disappointed in Office Depot! I recommend the product, but not Office Depot. Go to Staples or other vendors for items that require assembly.

Took in an I phone and had a battery replaced. Worked for three days. After getting home noticed…read moreback side of the phone had what looked like extra glue on the out side back and didn't think much of it, figured it would ware off. But the next day I noticed that the back glass of the phone was coming off. Went back to the store and after they looked at the phone was told that the battery was overcharged causing battery to swell. I didn't understand this because we didn't change a thing. Same charger and same charging line we always use. They wanted to charge me for another battery. Said we over charged the phone. Would not admit it could have been a defective battery. I did check the brick for voltage, right at 5 volts. Don't trust this place. Will not go back.

I wanted to pick Up and pay for an iPad I had a new screen…read moreput on. I waited while there were two customers ahead of me. Three techs came out from the back.... Not one of them would wait on me. I was told to wait till it was my turn. A women came in with a phone.. a clerk came out from the back to help her immediately. I was still waiting for 30 minutes.. I just had to leave the store. They can keep my repaired item, This store has no idea how to properly wait on customers . And take care of customers who are waiting patently. A customer should not have to wait to pick up an item and pay an invoice. And a walk in should not be taken over a customer seated for 3o minutes.

I have 1 of their CLX Scarab pc's and the customer service is ok but can be better. I asked em…read moremore then once for a copy of my orders specs cause I don't have my copy and they sent me someone else's order information with their address on it. That is something they need to get better at. I am still trying to get a copy of my order and PC specs from this company with no luck.

I purchased a $700 Cybertron PC gaming computer from Walmart. When the PC arrived, the video card…read morewas not working. So I contact their support and after going through their troubleshooting, I was given instructions on how to use the onboard GPU. I had to remove the video card and find a box to put it in. Cybertron sent me a return label via email to which I advised I do not have a printer. The rep said that's ok, UPS will pick it up anyway. Not true. UPS informed me they will not take the GPU back unless the return label is attached to the box. They said Cybertron would need to issue a "call tag" where the UPS driver comes out with the label instead of me having to deal with it. So I contact tech support again and request a call tag . They refused and said I need to find a way to print out the label. I was advised to take it to a public library or a UPS store. I was prepared to say screw it and just eat the loss on the video card since the onboard video was working fine. A few days later, the entire PC goes dead. Won't turn on and no internal lights or lighted keyboard/mouse (bad power supply). So now I have to send the entire system back. I contact tech support again and was told that the ticket was updated and to box up the PC and return it via UPS Store. It cost me an additional $17 for a box and to print out the return label and off it goes. It takes them 2 months to repair and return the machine and after about 30 days of use, the power supply has failed again. Instead of dealing with the same process again, I will buy a new upgraded PSU and install it myself. Based off the fact that I was shipped defective merchandise twice, I would not buy anything else from this company and I would not recommend anyone else buy from them either.

Overall this was a bad experience. The primary problem was the extreme difficulty I had…read morecommunicating with the. I was given a number by my primary warranty company (Asurion), but no one ever answered. It would ring about four times and go to voicemail mail. No one ever returned a call. Emails were also not answered. After a week and a half of calling every single day, I started calling my warranty company. They also had trouble getting a hold of white Eagle. Eventually, I was able to get a supervisor who was able to get a hold of someone. However, this was still frustrating because every time I called they would send an email and make me wait two days to see if I got a response. I never got a response and was stuck in the two day cycle. It took about two weeks, but once I did finally reach someone I was able to get a different number that worked great. Well, at least it worked a whole lot better. The first two times I used my warranty. I ended up with someone other than white eagle and had a good experience. However, this was so bad. I probably would not buy this warranty again from Asurion. The sad thing is, it would be easy to fix, just by having better communication protocols.

They are just as terrible as the other comments have indicated. They keep asking for the same…read moreinformation over and over again. Then they close the account when the find out that they cannot get anyone to service your tractor in your area. I cannot believe TSC/Asurion uses these people. Will be talking to TSC/Asurion about getting a refund for the protection plan. These people are a joke. So sorry you have to deal with these people

We bought a printer and could not get it to print. I took it in and Geek Squad couldn't get it to…read moreprint either. (Phew!) It was 6 days after the 30 day return period. They told me to go through HP warranty. I was frustrated with that since it was broken. The manager came out and overrode the policy, returned the money. Yay!!!! Bought another printer and it installed easily!! All's good!!!

I recently visited best to purchase a new TV. The girl that was so called helping me acted like my…read moremoney was not green enough? Daisy helps me she has good customer service skills!!! Thanks Daisy