Every time I go here, I get the best customer service no matter how busy they are. I have gone to…read moreother cell phone shops to ask about fixing a cell phone, maybe replacing a screen and they acted so burnt out like they were so busy and made me feel like I was crazy to think they could do it that day. At UbreakIfix they are so professional and do an amazing job. I have never had an issue with any of our family's phones after taking it there. They have always done it the same day that I have asked for help. And now they are partnered with Assurian insurance which makes it so easy to make a claim from home and then you can just go straight to the store and give them your phone and they have the repair in the system. I had forgotten I had phone insurance when I went today to get a screen fixed, it was going to cost me $139, but the tech asked me if I had insurance and stood there patiently while I made the claim on my phone and found out I did have insurance and he saved me over $100 because my fix is only going to cost me $29! There were probably eight people waiting behind me Because he was very patient and helping me do all this, but not once seem pressured to hurry up or make me feel uncomfortable because I was holding up the line. I highly recommend this place for your device repair shop because they do more than cell phone repair!

Took a week to "fix" my phone screen, which is peeling away from the "tape" used. Also, I can only…read moremake or receive calls on speaker. Ridiculous

I have 1 of their CLX Scarab pc's and the customer service is ok but can be better. I asked em…read moremore then once for a copy of my orders specs cause I don't have my copy and they sent me someone else's order information with their address on it. That is something they need to get better at. I am still trying to get a copy of my order and PC specs from this company with no luck.

I purchased a $700 Cybertron PC gaming computer from Walmart. When the PC arrived, the video card…read morewas not working. So I contact their support and after going through their troubleshooting, I was given instructions on how to use the onboard GPU. I had to remove the video card and find a box to put it in. Cybertron sent me a return label via email to which I advised I do not have a printer. The rep said that's ok, UPS will pick it up anyway. Not true. UPS informed me they will not take the GPU back unless the return label is attached to the box. They said Cybertron would need to issue a "call tag" where the UPS driver comes out with the label instead of me having to deal with it. So I contact tech support again and request a call tag . They refused and said I need to find a way to print out the label. I was advised to take it to a public library or a UPS store. I was prepared to say screw it and just eat the loss on the video card since the onboard video was working fine. A few days later, the entire PC goes dead. Won't turn on and no internal lights or lighted keyboard/mouse (bad power supply). So now I have to send the entire system back. I contact tech support again and was told that the ticket was updated and to box up the PC and return it via UPS Store. It cost me an additional $17 for a box and to print out the return label and off it goes. It takes them 2 months to repair and return the machine and after about 30 days of use, the power supply has failed again. Instead of dealing with the same process again, I will buy a new upgraded PSU and install it myself. Based off the fact that I was shipped defective merchandise twice, I would not buy anything else from this company and I would not recommend anyone else buy from them either.

I understood that Best Buy/Geek Squad contracted out TV repair (in the Tampa Bay area) to White…read moreEagle (WE). We set a time for the repair and WE sent out a photographer. He came into my home without wearing a face mask. He took photos of my Sony TV and left. I called WE several times afterward to learn that they ordered a circuit board and a Sony remote. Then to our surprise, the board & remote were delivered to my home. I called WE to set another appt for March 16, 2021 @ 10:00 a.m. The repairman Dexter did not arrive until around 12 noon. I called WE @ 10:30 again @ 11:00 and again at 11:30. They gave me Dexter's phone number but calls to him gave me VOICE MAILBOX IS FULL. When he finally arrived, he did not replace the board, but I put fresh, new batteries in the new remote. But he used my Spectrum remote and the TV worked. After he left, my wife tried the new Sony remote and it did not work. I am totally frustrated with White Eagle!

Scam - asurion should be ashamed of using this company. No one answers the phone or email.read more