I understood that Best Buy/Geek Squad contracted out TV repair (in the Tampa Bay area) to White Eagle (WE). We set a time for the repair and WE sent out a photographer. He came into my home without wearing a face mask. He took photos of my Sony TV and left. I called WE several times afterward to learn that they ordered a circuit board and a Sony remote. Then to our surprise, the board & remote were delivered to my home. I called WE to set another appt for March 16, 2021 @ 10:00 a.m. The repairman Dexter did not arrive until around 12 noon. I called WE @ 10:30 again @ 11:00 and again at 11:30. They gave me Dexter's phone number but calls to him gave me VOICE MAILBOX IS FULL. When he finally arrived, he did not replace the board, but I put fresh, new batteries in the new remote. But he used my Spectrum remote and the TV worked. After he left, my wife tried the new Sony remote and it did not work. I am totally frustrated with White Eagle! read more

Scam - asurion should be ashamed of using this company. No one answers the phone or email.

Unpaid B2B Invoice - Subcontractor WarningOur independent repair shop accepted a subcontracted field repair ticket from White Eagle Technologies, Inc. on [05/26/2025] for customer [WO#6806]. The technical work was completed successfully, and our invoice was submitted to White Eagle on [06/15/2025] under [Immediate] terms.It has now been [387] days past the payment deadline. White Eagle Technologies has completely stopped communicating. They do not answer phone calls, reply to emails, or update their ticketing logs. Other IT service providers and warranty networks (like Asurion or Best Buy) should be aware that this company uses third-party repair shops to fulfill their contracts but fails to pay their bills. read more

Overall this was a bad experience. The primary problem was the extreme difficulty I had communicating with the. I was given a number by my primary warranty company (Asurion), but no one ever answered. It would ring about four times and go to voicemail mail. No one ever returned a call. Emails were also not answered. After a week and a half of calling every single day, I started calling my warranty company. They also had trouble getting a hold of white Eagle. Eventually, I was able to get a supervisor who was able to get a hold of someone. However, this was still frustrating because every time I called they would send an email and make me wait two days to see if I got a response. I never got a response and was stuck in the two day cycle. It took about two weeks, but once I did finally reach someone I was able to get a different number that worked great. Well, at least it worked a whole lot better. The first two times I used my warranty. I ended up with someone other than white eagle and had a good experience. However, this was so bad. I probably would not buy this warranty again from Asurion. The sad thing is, it would be easy to fix, just by having better communication protocols. read more

They are just as terrible as the other comments have indicated. They keep asking for the same information over and over again. Then they close the account when the find out that they cannot get anyone to service your tractor in your area. I cannot believe TSC/Asurion uses these people. Will be talking to TSC/Asurion about getting a refund for the protection plan. These people are a joke. So sorry you have to deal with these people read more

If I could leave negative or zero stars I would. I have a Cub Cadet purchased thru Tractor Supply last month. I purchased the extra 3 yr warranty for issues. I have been given two pickup dates for the riding mower to be picked up no one shows up. No updates. Since I purchased the warranty, I can't have anyone else service the mower or it 'll void the insurance coverage. I call the voice mail box is full - I text and email no response. I am transferred multiple times none know anything even with a claim number - I have been placed on hold for hours over the course of a few weeks. Taken off work to be there. I hope Tractor Supply reevaluates who they do business with regarding the warranty with riding lawn mowers. I will not be using Tractor Supply in the future for anything. I am a very frustrated and disappointed customer. read more

If I could give them zero stars, I would. My warranty company apparently contracts with White Eagle, and I have been dealing with with them over a month about my broken TV. Like other reviewers's here, I get contacted from about three different numbers, with broken grammar and spotty text messages. They actually scheduled a repair technician to come out, but no one ever showed up. I was never notified about why no one showed up, and when I asked for a reason, the only answer I was given was that they would get back to me. Last week, after communication halted, I randomly got an email saying that my order had been completed. I contacted my warranty company, and they filed a complaint against White Eagle and are issuing me a buyout, bypassing white eagle entirely. Attaching screenshots of text threads and a email claiming that my work order had been completed after the missed appointment and lack of communication. . read more

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THESE PEOPLE ARE CROOKS and Asurion should be ashamed to use them. They contacted my mower shop to picked up, repair and deliver a riding mower but after getting it to my shop they would not pay for the repair and won't get back to me to pay for the pickup and delivery. DO NOT USE THEIR SERVICES IN ANY FORM OR FASHION! read more

Terrible customer service. Closed my ticket with no explanation. Told me they would call me back and never did. Never ever use this company

If I could leave NO STARS, I most definitely would!! White Eagle Technology is beyond horrible! Horrible customer service! I was needing to get my lawn more serviced and my Power Plus Plan had them listed as the service center. They wanted me to take numerous pictures of my lawn mower after telling them what was wrong with it. I told them the blades needed replacing and they wanted me to lift the mower up to take a picture of the blades as well. They are CRAZY!!! They just cancelled my claim without my knowledge. read more

So we got a warranty on our tv through BJs club and asurion contracted the repairs to this one company, white eagle technologies. We started communication with them on 1/21/22 and it is now 3/3/22 through texting and I still do not have a working tv. Thankfully we got the part but we have now had 5 appointments that did not happen. Last night was the first time we got a call from the technician but he was going to be 90 minutes late so we told him today at 4pm and it is now 5:30 and no one showed up like I thought. We would set them up for after work so thankfully I haven't lost time at work but if you ever get assigned this company, run for the hills or let the insurance company chose another service provider because this is just insanity. Also if you try to call them, good luck. The number we have to text them with just hangs up after saying someone will be right with you. read more

I rarely leave reviews, but I thought that this was warranted. I sincerely hope Best Buy listens to their customers. My experience: I was at work and could not answer the phone call from White Eagle. I purposely sent it to voicemail because it popped up as potential spam. Well that number proceeded to call 5 more times within 1 hour. I picked up in case it was some family emergency. It was the CSR asking for info. I explained to her that I was at work and couldn't answer her questions at the moment. I promised to send her the info she needed by the end of the day. She said okay. Around 2 PM she called again asking me for the info. At this point I was feeling frustrated but understood she needed the info. At the end of the day I finally texted them all the info they needed. Well come the next day while I'm at work I see they're calling again. I send them to voicemail with the intent to call back. Instead of leaving a voicemail they proceeded to spam me with 4 calls within 30 min. At this point I texted their number and let them know I sent them the info. They said they didn't get it and asked me to send again. However I let the CSR know that I would send this info but only to her supervisor to let her know about the phone calls I have been receiving. I received the supervisor information. Name is Katherine Ko. I sent a rather lengthy email explaining why I was frustrated along with proof of harassment of calls pretty much at this point. I didn't expect her to do anything extra for me. Just wanted to give that information to her so she knew how business was being handled. What did she do? She apologized for me thinking that her CSR was in the wrong. I was not even looking for an apology nor saying her CSR was wrong. Just expressing my experience and frustration. At the end, instead of trying to help me, she said she was rejecting the work order. I told her thank you for rejecting the order because I'd rather not do business with a company that cannot take criticism. I've attached proof of the spam of calls I received this week. It shows up as "potential spam." I have also attached the email from the manager in response to me. Not a great experience and still out a TV. Hopefully Best Buy sends over another company to help. read more

White Eagle Technology - Email from manager - IT Services & Computer Repair Near Me - Benton, Kansas

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I wish I could give a ZERO star rating. This company is a third party outsource company that BEST BUY / Geek Squad uses. I have been trying since 12/3/20 to get some extended warranty work done on a Samsung TV that was only 13 months old when this debacle started. I was contacted via text message that they would have to order parts and was also instructed that they only communicate via text messages. What a joke ... because their grammar is so poor that it sometimes is a challenge to figure out the text message. The first request was to send them pictures of the model number and serial number of the tv. I sent the requested information just as they requested only to get the same message again requesting the same information again. On 12/16/20 I started receiving text messages asking if I had received the parts they had ordered so they could schedule the repair. I replied that I had not received the parts. On 12/18/20 I received a text message asking if I had received the parts. I replied that I had not received the parts. On 1/4/21 I received a text message saying that I had confirmed that I had received the parts. I DID NOT ever confirm receiving the parts and replied that I had not received the parts. On 1/5/21 I received a text stating that they would verify with UPS that I had received the parts at my address. (I still didn't have the parts) On 1/8/21 they requested pictures of the model and serial number of the TV again. They also said that they would create a new work order and start looking for the parts. On 1/21/21 they sent a text message asking if I had received the parts. I replied that I did not have the parts. Sometime in here, they called and said that they had located the parts and that they had been shipped to Texas and that it would take some time to get this resolved. On 1/25/21 they sent a text message asking if I had received the parts. Again, I replied that I had not received the parts. On 2/1/21 I let them know that I had in fact received the parts. They replied that they wanted to schedule a repair time. We scheduled a repair time for 2/3/21 at 1:00 pm. On 2/2/21 I received a poorly written text message reminding me of my appointment time and that they would arrive between 1:00 pm and 2:00 pm. I was also told that the tv couldn't be higher than waist high (poorly mispelled and written) so the tech could lift the tv. Later on 2/2/21 I received yet another text message reminding me of my appointment time on 2/3/21. On 2/3/21 I received another text reminding me of my appointment time between 1:00 pm and 2:00 pm. It's now 3:00 pm and they never showed up for the repair and NEVER call or sent a text stating why they didn't show up. I did finally receive a text stating that the technician couldn't come because he was doing a Covid test ..... perfect timing for a poor excuse that his managers should have known about so that they could cancel his appointments. I ended up driving to the BEST BUY store where I purchased the TV and extended warranty. They were unable to help as the manager for the Geek Squad was not working. The other store manager gave me a phone number to call and escalate this matter. BUYER BEWARE when buying an extended warranty from BEST BUY / Geek Squad as it's outsourced to White Eagle Technologies ...... a poorly managed company. read more

Sorry that I could not give no stars. This business is terrible. Customer service beyond horrible, constant no shows. The "tech" they sent to fix the tv left it in worse condition now have lines in display. Subcontractors of square trade and square trade needs to fire them quickly. Never do business with these guys. read more

STAY FAR AWAY FROM THIS COMPANY!! This is the company that was assigned to my repair through DirecTV Asurion. They do business by text messages and when they did call the were extremely rude with no customer service. Once the repair tech was finally scheduled, he was a no show on a Friday Evening appointment. I immediately sent a text message with no response. I have sent several more text messages with absolute silence from them. I tried calling but the number does not go through now. I have all the same type of text messages as the other reviews so it appears this is how they try and handle business. I have since requested a new company but hoping this may stop someone else from dealing with this nightmare also read more

It's like everyone else says. No shows and no help from customer service. These people should not be in business.

Hilarious! Have all the same complaints, poor scheduling, impossible English, and no response to returned phone calls. The best part was, they could not pronounce Albuquerque!! That is 7 hours away from my location, but they said they can make the repair and appointment! So if they tell you that the technician is near by... its a lie. "Aquaburqui" is not in new Mexico its not even a real place!! Lol at least I can laugh at some of this. read more

I've been waiting on a tech that was assigned since last Friday 2/11. All of the previous reviews are accurate. This company is the worst.

This company is terrible. I was transferred on a 3 way call with Asurion and the person answered the phone very rudely and told us we couldn't call them because they were closed and asked how did we get the number and once trying to explain he cut us off in the middle of my sentences and proceeded to hang up in our face without any help or update on my situation read more

They are short staffed and don't show for appointments. The actual tech coming to my house was great but the process and management is horrible. I asked when the could come and they said they will call me back in a few days Notes: 1by pass the entry call center person , they literally can not do anything. Ask for the manager to get scheduled 2. My tv repair took 11 weeks and me calling daily for status 3. Make sure tech at you house knows they can call directv tech if park doesn't fix tv. This will save you weeks of back n forth 4. If getting mo where, call DirectTv protection plan and have them escalate so they call white eagle Good luck! I had they can improve and follow my advice and become a 5 star business one day read more

I wish I could give this company no stars!!!! They are a scam!!!! If a warranty company connects you with this company call back the warranty company and tell them you want someone else. You can't talk to a person they only communicate via text the use 3rd party repair technician without vetting them. Don't trust this company they will leave your product in worse shape than it was when you put in the warranty repair request!!! read more

(Don't judge people for bad grammar or spelling. You don't know if they are disabled or not.) Very interesting experience. DISCLAIMER: I worked at Best Buy for 2 years. I had previous work done back in 2017 involving a tv and the Geek Squad Extended Service Plan. I know what I am talking about. Products is Sony TV and 5-year Geek Squad Service Plan I bought at Best Buy. My tv won't turn on. I called the phone # listed on Best Buy website. Best Buy had scheduled a Tech to come out on ---- day/time. It turns out to be this company. (Very unusually. Best Buy had never used 3rd Party Contract Companies to do repairs.) They next day, I received a long text. Like other reviewers, they wanted pictures of the tv being on and the model and serial # of said tv, so they could order parts (even tho nobody had looked at the tv in person). I let them know: Tv won't turn on. Why would I do any of those things when Best Buy had already set up an for a in home repair for --- day and time. If they have any problems, contact Best Buy. They keep on assisting that I do their job that Best Buy hired them to do. At the end of it all, they decided to violated the contract they have with Best Buy and going to pay a hefty fine to Best Buy. I reported them to Best Buy, they pushed back my appointment by 1 day, they in-home service is going to be done by Geek Squad themselves. ------------------------------------------------------------- Best Buy already knew the model and serial # to my tv. Best Buy knew that my tv won't turn on. White Eagle Technology on the other hand, decided to jump the gun. By doing so, it leaves me to think that they have no idea how to properly do a repair job or even follow Best Buy's strict procedures. How do they possible know what parts to order for a tv that they have yet to diagnose? That is common sense to diagnose the problem/issue before ordering any parts. It been like that for thousands of years. They would have known what my model and serial #s is if they would of read Best Buy's work order. Here is what they should had done in the 1st place. This is what Best Buy Geek Squad wanted them to do. 1: Tech. shows up for appointment. 2: Tech. checks tv for model and serial #s to see if its the correct tv. 3: Tech. diagnosis the tv. 4: A: If the tv can't be fix. Tech. starts the return/exchanged process. B: If the tv can be fix. Tech. order the parts needed. 5: (It could take a while) A: If parts gets delayed indefinitely. They start the return/exchange process. It can take a very long time to start the process. B: Tech. receives said parts. Makes a in-home appointment for repair. 6: Repeat steps 1-2. 7: Makes the repairs, fixes the tv. 8: A: If it fixes tv and have no other problems. That is it. B:If the repairs don't work, or the problem comes back after the Tech. leaves. Tech will repeat the steps. VERSUS White Eagle Technology: 1: Have the customer do their job by sending them pictures. 2: Order parts for tv that they have no idea whats wrong with said tv. 3: No-Call No-Show for Best Buy in-home appointment. 4: See other reviews. 5: Be complety suprised that the replacement parts did not fixed the tv, because of their incompetence read more

The worst service ever. I tried to be optimistic even after reading reviews. It was not my choice to contract you it was DTV assurion that assigned this company. I had 3 appointments cancelled without notice, if I wouldn't have called I would never know. I had bad customer service and was really impossible to speak to a supervisor. I would never recommend this company and would definitely not voluntarily use it. Please work on communication as this is really important with ANY company. read more

The WORST ! Customer service ! I have ever experienced in my entire life ! Had 3 different appts made for them to come service my tv weeks apart ! And NO ONE EVERY SHOWED ! All three times ! No call no show ! Now again some one made me an appt . Months later ! With out speaking to me and I had to call and tell them to stop wasting my time ! Horrible ! Horrible ! read more

Worst service ever! They do not communicate and keep you waiting. When they do communicate it's only via text automated not personalize. Therefore you really don't know what you're getting. read more

WARNING: do not associate with this company as either a warranty owner nor as a provider of warranty service. You will either not get paid or paid short. read more

Terrible company. Do not associate with them in any way. My experience is verbatim to the other people who have had dealings with this company read more

Absolutely horrible customer service. They picked up our repair from our warranty company even though they were 2 states away. The first day of the scheduled repair nobody showed up. The next day that was scheduled, the technician called 30 minutes beforehand to tell us that he didn't come this far and we would have to reschedule. That's two days of taking off work I can't get back. Would not recommend. read more

I really can't add anything else to the comments already posted. These guys really are the worst. Every question is answered with "we will get back with you in 3-5 days". on the bright side, they prove the statement "no one is completely useless, they can always serve as a bad example". For the last 5 weeks I have been using them at work as a training example of how not to deal with your customers. Who knows, in another couple months they may actually fix my TV read more

The worst company I've ever had to deal with. Twice they were suppose to have called me back with information about scheduling a technician and they didn't. Then I get a text msg saying that a technician will arrive at my place between 10 and 11am on 7/20. I waited until 2pm and called them back. They said that the appt was not for 7/20 but 7/22. Again no one shows up and they wanted to reschedule for 7/27. To be continued....... read more

Horrible company to deal with. Asurion apparently contracts their warranty repairs through them. Communication is horrendous. My two year old son has better grammar, spelling and sentence structure compared to these employees. Had an appointment for a tech to complete a repair between 10a-2p. Arranged to stay home instead of going to work to be available. Was not updated until 11am that "due to a technical issue" with their appointment system they were not able ti make it. Yet they obviously knew about it but didn't update me until way later. Fast forward to the second appointment...they provided me a later window of time and the number to the technician assigned. I messaged the technician to confirm details and he had not gotten any information pertaining to even having me scheduled. He stated he already had something during my window of time. The tech managed ti still make it to my home within the time frame. He is not directly affiliated with White Eagle. I asked the company numerous times to update my phone number for communication, yet the incorrect phone was always used. Stay away!!! read more

-5 Stars would be a kind review for this company. The absolute worst customer service I have ever seen by a company. Magnolia sent my warranty order to these people and its been over 2 weeks and I cannot get anyone out to my house to fix my TV. You can't reach them by phone, they don't return texts/facebook messages. There is nobody to talk to! I've spent hours on hold trying to reach them. The biggest scam of a company ever!! read more

Unfortunate that they earn 1 star by default. Avoid business with White Eagle Technology at all costs! I purchased my TV from Video Only in Jantzen Beach, OR. Video Only sells Warrantech's warranty, and Warrentech hires White Eagle to do the repair or to subcontract the work to be done. White Eagle schedules repair appointments to come to our home, and then no one shows up (multiple times). White Eagle doesn't answer the phone and doesn't follow up on items they say they will follow up on. They also managed to text me about a repair appointment without ever calling me to schedule the appointment to see if that works for my schedule. White Eagle can't go out of business fast enough to prevent other consumers from having to deal with them. read more

Worse company ever!!!! Based on the reviews, I'm going to file a complaint with the Better Business Bureau. They don't show up to fix your repair, they say they will reschedule and never do. I asked for a manager and was denied! They shouldn't be able to treat customers like this. read more

I agree with the other reviewers here, I would give them zero stars if I could. It has been close to impossible to communicate with this company. They try and text message you to coordinate appointments but they continually ask you for information you already gave them. When they call (which was consistently around 6:00am my time) they don't see what you've already sent them in text messages. I had the wrong parts sent the first time and the technician had to send them back. Then when the correct parts arrived I had two no-shows from the technician. Now the company won't return my text messages for the ticket I had opened. Worst customer experience I've ever had with a company. If you get a warrantee with this service provider, run the other way. read more

I went through Asurion to get my TV repaired and they use this company for the TV fixes. Well it has been over a month and I haven't received any parts multiple times of me trying to reach out and ask them what's going on and all I got was the same answer that they don't know why it's taking so long and they were sorry and that's it. it took me having to call Asurion and talking to their head supervisor to make them send me a whole new TV something that I was told was supposed to happen the day I bought the insurance to begin with. they were not only rude and unhelpful but also uncaring. read more

Gave bs reasons to NOT do repairs. First it was covid then it was we will call in 24 hours (which was a lie) then it was they fired all of their tech's. Just excuse after excuse!!! DO NOT even bother with this company!! All you will get is lies and excuses, and STRESSED!! Sorry but true. read more

This company was sent to repair my TV by Squaretrade as I had warranty. Issue was the TV not turning ON but after repair, screen got damaged and has lines. Now squaretrade is denying me a repair/replacement saying it is accidental damage by me. Thanks to this company, my 75" Sony TV has become useless and I have to buy another TV. Having a warranty screwed me here. Please avoid this company. read more

Provided a great customer service and was able to deal with my problem in an efficient manner. Resolved in 7 working day which in the current climate is pretty good....thank you read more

Stay clear of this company, they are SHADY and will rip you off. I have to agree with the negative comments, most of those complaints happened to me so read them, listen and learn from them. They schedule appointments and never show up nor do they call to notify you they won't be making appointment. When you call the company (myprotectionplan360) who set you up through this company, they will reschedule you though them again stating something went wrong as if they dropped the ball. The 2nd appointment scheduled, they did the same. Called the warranty company (myprotectionplan360) again, they rescheduled me through another, which I find out that my TV can not be fixed. I was told I would have the choice of either getting refunded the amount that I paid for the TV or I would get a replacement of equal value. Neither happened, the warranty company (myprotectionplan360) sent an email that I would receive a check, however, it will be $300 less due to having to pay for service calls. I reached back out to www.myprotectionplan360.com, they said if I have any issues to take it up with the other companies...WOW, REALLY!!! Heck, your company is the ones who set me up to go through the company. My next complaint will be to Video Only, since they have their warranties go through them. read more