for the past two years I have had service interruptions on both TV and internet never less than…read moretwice a day each. each for 1 to 2 hours. That plus price increases drove me to a new, fiber-optic provider at lower cost and greater reliability. If Cox is all you have, tighten your patience.

I switched internet service providers recently from ATT to Cox and it was a huge mistake. On the…read moreday of installation, I had to leave half way through to attend to my grandkids and when I got back he was gone and was told that the installation went smoothly. It wasn't until the next day that I noticed that my printer didn't work. Turns out is wasn't connected to the new Wifi but I had no idea how to do it, myself. I then decided to call Cox and maybe they could send out someone to fix it. Even was willing to pay for the service call, myself. Of course, I wasn't able to actually speak to a human. The closest I could get was a computer chat with some guy who insisted it wasn't their problem. He explained that as long as the internet was working, they were finished. "But my printer was working, too, when your guy arrived ...but not when he left!" I said, but he was unmoved. I'm going back to ATT.

I received a 29,000.00 bill have spent 24hours over 4 weeks trying to get it taken care of pour…read moreservice

Took my 86 year old grandma here after having multiple issues with Verizon's customer service line…read more We spoke with an employee named Hayley and she was fantastic! She steered us in the right direction and was able to get my grandmas phone working. As far as Verizon's Customer Support line goes, you're better off visiting this store instead.

The young Hispanic lady who works at the T-Mobile on Kellogg and Rock Road has the most terrible…read moreattitude and customer service. If a person does not like working with ppl should find another job. When customers don't have an understanding of T-Mobile terminology it is for the worker to explain without an attitude. If a customer comes in and asked you for prices on items, do what the customer ask. I had to ask her 3/4 times how much would I have to pay out of pocket. She is not new because I have seen her there on numerous occasions. Prayers for patience dealing with her.

I visited this location to upgrade my phone and was assisted by Genesis. Great customer service,…read moreshe was very friendly and listened to my needs. I was in and out within an hour! The next day I had a complicated request regarding my old phone that I traded in. Desi, the manager, worked quickly and was able to resolve my issue within a few hours! Desi definitely did everything she could to ensure I was a satisfied customer. Great work! Thanks ladies.

I recently called Dish customer support because my bill has been going up month after month. The…read moresupervisor I talked to assured me that I would get the same programming plus Netflix for less than $120, whereas I was paying $168. To say the least, what he promised & what I got were 2 different things. So I called customer service again today. The representative was rude & would not listen to my requests. I finally gave up arguing with her & hung up. I would not recommend Dish to anyone, even my enemies.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.