To sum it up "liars"!!!!! Went to change my plan due to current plan being retired. They told me…read moremy phone exchange would $830 it turned out to be $630. They added a new line to my phone without authorization. They gave me 3 air tags stating there was no monthly fee. It turned out to be a $3.00 fee per air tag. I told them the same day I wanted to return the air tags and I was told there would be a restocking fee. I called customer service and they were able to cancel all the activity from this store. They sent me a return label for the air tags. They also informed me my $70 phone bill would have changed to $180 if I hadn't called to remedy the activity.

Went to the Kellogg and Rock Rd store. Service was awful and dishonest. Likely going to cancel my…read moreservice and move to a different carrier.

I'm writing this way loo late. Should have been done 3 years ago, however, the problem is ongoing…read more My wife and I and our daughter used sprint before T mobile bought them. Since that point we were charged random amounts on bills and got little help from customer service because they couldn't communicate between the two merging companies. We canceled our account (or thought we did) shortly after the merger. Much to our surprise, they kept sending bills, still random amounts. We tried several times by phone and at their stores to get this corrected to no avail. We even paid a few extra months thinking maybe that was for early termination. At some point, we gave up and now just have constant debt collectors after us, and since the account was in my wife's name, she has a mark on her credit, which is otherwise excellent. DO NOT USE THIS COMPANY. Bad customer service, poor billing practices, and to top it off, the coverage areas aren't even as good as Cricket.

Update: i called back and spoke to serveral different people including 3 supervisors. Still no…read moreresolution, guess i have to give at&t or Verizon a change..i heard their coverage is better anyways Omg everyone that i have spoken with have been extremely rude.. i pay my bill every month, but when there was a problem with my bill they were extremely rude!!! Ive talked to several different people and they wont do anything. Tammy a SUPPOSEDLY supervisor hung up on me because she wouldn't let me talk. They talk over u, and kept saying we are number one in customer service. I was supposed to have gotten 5 different call backs and i had to contact them EVERY time. If u want rude service, go elsewhere. Ive been dealing with the SAME issue for a month now and NO ONE can give a resolution.

I may or may not sell my iPhone each year to buy the newest one. I've used Blazing Electronics…read moresince at least October of 2017. Actually it may have been 10 years or more by now. I couldn't recommend a company more than them. They have always been awesome and fair when I lock in a quote to sell my phone. They inspect it and the may counter offer at a lower price, if it doesn't match description that you listed it as, but I wouldn't expect them to do things any different. I know that I wouldn't want to buy a refurbished phone that wasn't checked for water damage or broken components. My check is mailed and in my hands within a week after inspection or accepting the counter offer. I can't think of anyone else who I would trust more than these guys. Thank You for all the years of Great Customer Service!

This is my go to spot for phones and repairs! Always very helpful and efficient. Frank helped me…read moreout today, great guy and very knowledgeable

Mobile COMM is the best store I've ever worked with for repair, batteries, cases, all accessories…read moreand entertainment. All that you can think of. They always treat your phone as if it's their's. They work to give you the best deal that you can find in the city and they really do take care of their customers. Mobile COMM has been my one stop shop for over 5 years now. Even now that I live in New York City, I still make sure to come home and get my phone taken care of by them because I know that they have my back. Special thanks to all who work there, Daniel and Hamid!

These guys are the best! They saved me a lot of money by repairing my iPhone! They are courteous…read moreand professional and do not condescend to an older lady! They are fast and efficient! Twice they have saved my phone from the dust bin. My IT guy referred them to me and he was right!

Do NOT use Verizon for your cell service! They are crooks! I requested my service to get…read morecanceled. That was a 4 hour ordeal. The rep finally agreed to cancel my service. Keep in mind that the service is for MIFI and I owned (paid) for the device. He assured me that the service was canceled. Today, I was billed for another months worth of service. When speaking with the rep, she refused to acknowledge the agreement, even though it was in writing (chat text). They are over priced anyway and now I have proof they are crooks. Stay away from Verizon.

Do not use Verizon as a phone plan. They are a bunch of manipulative liar who will tell you…read morewhatever you want to hear then go behind your back to charge you outrageous prices and there's "nothing they can do to fix it". It's horrendous that they are allowed to liar to their customers and have no consequences for their actions. And this is not the first time Verizon has tried to squeeze us of every penny we have. My family has fought withthem for months over money issues such as taking too much money out and not giving it back and now trying to charge $830 after they lied to our faces and said we wouldn't be charged. We will be taking our money elsewhere because we can no longer trust Verizon. It's disgusting how they can get away with this. I don't care how "good" of a phone service they are, this is unacceptable behavior.

As easy as making an appointment, going there, and having your phone repaired correctly the first…read moretime

Eden greeted me as I walked in, was very friendly. Promptly replaced my screen saver while I…read morewatched her skillful technique! What a pleasant experience! Great customer service still lives at CPR.

Website says they close at 8 PM. Showed up at 7:20. and their sign on their door says they close at…read more7pm

Most cell providers are trash but American telephone and telegraph takes the cake. Keep in mind…read moremost stores are not corporate and are 3rd party vendors and work strictly off commision. The corporate stores are "union". They have access to special access programs through the government. Any phone can be cloned and their customer service is horrible. I can not even pay my bill half the time because my account # shows "invalid"

Angel helped me out above and beyond I was a very satisfied customer when I left. I had tried…read moremultiple stores and they weren't able to help. Thanks Angel

Other then one rude employee I have encountered so far this is the best AT&T i have ever…read moreexperienced. I have lived in quite a few states. I'm thankful that these guys are in town at this location because they treat you like a human being. Unlike the one by Walmart off of Kellogg and Greenwich where they are literally sitting around doing absolutely nothing but playing on their electronics no one else in the store but they still don't have time for paying customer when they walk in. So they end up treating you like trash and chasing you out! My husband and I came there after leaving this rock location because of inventory issues and those jerks had us running away from the store after they lied and were super super super rude! Thank God for decent people like these here at Rock and K96! Keep up the great customer service and work guys! Juan the manager as well as Nathan the salesman are great! Nathan is so incredibly informative and goes the extra mile to make sure you are satisfied! Very reputable people save one! Thanks for reading! Hope this helps!

I spent a week trying to figure out if my iPhone was salvageable. This shop was most helpful! CLEAR…read moreANSWERS! Free estimate. Friendly service. Knowledgeable. They took time and tried every variable to pinpoint the defect in my phone! Better than any other electronic place I visited in town.

HE IS A TERRIBLE PERSON…read more I typically always buy my phone gear from here, which is why I was comfortable buying my new iPhone 14 pro Max screen protector. first time, I had to take it back bc the labels on the packaging could be seen after the geese from my face met the screen. he excanged it for a new one. same thing happened. this time, I simply called to see if a refund was a option before I drove clear across town. after speaking e him, he says "you want a refund on a 10-15$ screen protector!?" I replied "I would like a refund for a purchase that was not, and is still not satisfactory" he then suggested I buy a new one. I did, w Amazon. not only did he attempt to belittle me as a consumer, he is selling faulty products. YOU HAVE BEEN WARNED.