Retail staff at checkout is slower and ruder after they redesigned the checkout lines. Was bad enough before, but I won't go back.

Has ordered socks on Friday the 16th at 1 something in the afternoon. So I go to pick up on Saturday! Checked my email upon arriving to pick up order in back of store. Couldn't find the # bin in my email. So I go to customer service desk. Upon finally getting to the rude, girl, yes girl she was very, very rude. I had asked about my order! She said in a very cunning mannerism did I receive an email! I said I am not sure of! In which I look. No don't see any emails from Kohl's except for my order on these orders. At this point my disabled body was beginning to wear out from walking from front of store to back of store to front of store! So I had to call my sister waiting in car to come in here. She had grabbed a wheelchair for me. I am very disappointed in Kohl's or at least this store on Kellogg. No customer service! I worked for various department stores so I know customer service. Or maybe the young kids working there with a no care attitude! read more

I tried paying my bill. Horrible. I even called to get assistance with it, and they said they had to speak to my wife, not me, even though I already told them all of her information-her social, birthdate, phone number, everything. She was in the other room and I was not going to go wake her up to speak to them about something I could handle if they just told me about the payment plan. I WILL be canceling my Kohls membership as soon as I pay off the remaining balance so I never have to deal with this inconvenience. be better. read more

I found some boots I wanted to purchase for my husband. The boot on display had an attached digital sale tag which read $11.99. When I checked out, these boots rang up as $34.99. I explained to the cashier that the display was marked as $11.99. She called someone from shoes to check it out. A young man came to the front and looked at the boots. I explained to him that the display boot for this pair of boots had a digital tag which said $11.99. He went back to check and then called the cashier. She relayed to me that the display boot did indeed have a tag for $11.99 but that it wasn't right. She said she would have to charge me $34.99. I argued to no avail that they should have to honor the posted price. She just kept say it was the wrong boot or it was the wrong tag. I asked to speak to a manager but was told one wasn't available. I didn't purchase the boots but did purchase nearly $80 of other merchandise which I now regret doing. It will be the last money I spend at any Kohl's store. I have never come across any other store that didn't honor their posted prices. read more

Shout out to Kim in the shoe department. I found the shoes I wanted but not the size I needed. Kim help me order them at the kiosk and got me free shipping. Thank you Kim! read more

This store is much better, selection wise, than the Rock Road store. It's worth the extra drive for me! Employees are nicer than the Rock Road Store as well. The only complaint I have is that on a Saturday night, when I was ready to check out, there were NO checkers!! Everyone had to "check out" at the customer service, return desk?? There were multiple chekers working there as well, so not sure why. The line was long and the people were not happy. read more

Kim in customer service was SO SWEET!!!! She was so fast, efficient and kind and was so patient when dealing with some very rude, impatient customers before us. 10/10 GREAT CUSTOMER SERVICE read more

I'm so mad that after years of doing so they don't honor their Cole's cash anymore except for a very short period of time. I just lost $60 for being two days past the grace. Period. I never liked their cheap Chinese clothes but often use them for household items. Not anymore! read more

The employees are very helpful and patient, which I greatly appreciate! They also have a good variety of clothing, travel and household items. I love the discounts they give. Especially if you have a Kohl's credit card. You can really save some money if you wait until they have one of their sales and use your discount with the sale item purchase. It has really helped me to afford kitchen items several times. Check them out and see for yourself! read more