Internet is always going out. Fast speed is a bunch of bullshit and not worth the money. Run as…read morefast as you can to a different company. They also don't even address and concerns when you reach out and instead hang up. Wish I could give -stars

I havnt got a bill from cox since July and I not supposed to be on papeless billing which they…read morefinally told me I would starting nov 14th I have yet to see a bill and then my phone just stopped working today for non payment but I made the payment soo will end up canceling both coc is going down hill fast. and when i cancel I will not be back I will end up going somewhere else

The most unabashedly awful and incompetent pattern of customer service in the region. I was so glad…read moreto turn my modem in today.

I have been without internet service for two days and will go into a 3rd. Went through all of the…read moretroubleshooting and they had me buy a new modem, which I knew was not the problem. Now, I wait until late tomorrow for a tech to look at the connection to the house which I know is the issue. We pay a ridiculous sum for their "best" service. I work from home, as does two others in my household. Based on this, what would EVER make want to get their mobile service? Whenever Google Fiber is available for my area, I will switch immediately. I have tired of decades of monopolized substandard offerings that increase in cost and decrease in value with each passing day.

I am moving to Omaha and I wanted to see who the WiFi providers were. Paul had all the answers to…read moremy questions, and quickly set me up for service. I cant believe their service is free! So easy and efficient.

I have now used Kickertek on 2 different occasions and I could not be more pleased. I got great…read moredeals on DirectTV and internet services. In both instances, I was moving and they handled everything. It took a single phone call to tell them what i wanted and where, and everything else was handled. i can't tell you how nice it was to talk to a person who cares, rather than dealing directly with the cable/internet providers. They are super knowledgable about all of their products. I will never work directly with the big companies again. Kicketek is far and away the best experience I've had in cable/internet.

The company's customer service is terrible. Internet went out Sunday and I could not get a…read morestraight answer as to what was wrong or when it would be fixed from anybody via chat or on the phone despite multiple hours trying. CSRs are all trying to "own" your experience and get perfect scores, but they are basically clueless and powerless by design. The techs they outsource to are fine. First tech found the problem after three days with no internet and next one fixed it the next day (was fixing someone else's problem, didn't even know we had a ticket in -- so it's not just the customers that they don't communicate with, it's their own staff) If you go with CL, be ready to switch ISP at the first sign of trouble so that you don't have to suffer through their incompetence. If they fix it before the new company installs, fine. Otherwise you are covered.

Decades long customer, but constant battles to get through phone menus, did not perform fiber…read morelocates when requested by new company pulling fiber in the neighborhood (resulting in cut lines and loss of service), took months of escalation to get them to honor price for life contract, neighbor's CL gigabit never gets full speed. Service outage credit compensation rates are laughable. Sadly none of the competition in my area is any better. Only positive is that there are low ping times when everything is working.

Thor Schrock is living his concept and vision of developing the finest computers and systems for…read morepersonal and professional use. His business has been a part of my family and business needs for decades. Choose Schrock, every time. Edward Wunder BCH, CI A Hypnotic Change

3/24/26Worst customer service/customer relations I have ever experienced!…read more Agreed to a "one hour" on-line service, using Schrock Desk, intended to reconnect my email servers, which connection were lost when Cox transferred my account to Yahoo, after the Schrock tech gave me verbal assurances it would be a simple task, taking no more than one-hour, with their minimum fee of $160. When time arrived for the one hour on-line service, the assigned tech was initially unable to find my previously provided account info, so this used part of the one-hour before we even got started. Eventually, the tech said servers were connected, and the job was complete. Since the whole hour had not been used, we proceeded to make the same repair on my second computer, but the tech could not establish the on-line connection. Having failed, but not having fully used the 60 minutes, he suddenly had to leave for another customer. So, Ok., good enough, I thought, the first computer was connected. Soon after, I tried to send an email only to discover my computer was not connected to the server. The following day, I went to the Omaha Schrock physical location to request a review of the situation, only to be told I could either leave my computer at their office and they would get to it in 2 - 3 days, or we could do another Schrock Desk on-line fix, in the near future , for another $160 fee. Having lost all confidence in their service level, and feeling I should be refunded my fee for lack of performance on their part, I asked for a refund. The tech declined my request. I suggested I would then have to ask the credit card company, through which I had previously paid the $160 fee, to assist in my effort to get a refund, by filing a dispute. The tech threatened me that I would be charged with criminal theft if I filed a dispute. Or, I could escalate my complaint to their regional manager. I did escalate and the regional manager timely returned my call by leaving a voice mail message and his telephone number. Subsequent repeated efforts to contact, first, the regional manager, and, then, the owner/President of the company, have been fruitless.

Bernardo was extraordinarily helpful, friendly, and transparent in the process. We had ordered and…read morereceived our internet in less than a hour. Could not recommend more.

Sadly , my dad passed away and we needed to return all of his equipment. We gathered it all up and…read moredrive to Cox. I wasn't sure what to expect as I have not had cable for a very long time. The store is felt more like a cell phone store to me. When we arrived, we were greeted by a friendly employee who asked us to take a seat in waiting area. After a short wait, we were assisted by Daniela . After I explained the details about the return , she was very helpful and offered her condolences . I was initially afraid that we would be told that not all the equipment was there. Daniela reassured us that everything was accounted for and provided us with a receipt. We were very satisfied with the level of customer service

I have called the store multiple times as well as left voicemails and still have not received a…read morecall back. Can never seem to get an answer on the first try when calling this store... I work often so going into the store for one question isn't always an option.

Went in there today to resolve a problem that was Cox's fault in the first place. Luke helped us…read moreand was completely disrespectful. Was not very friendly or welcoming and seemed like he hated his life and tried to make us feel like we were stupid. If I didn't have to because of my apartment complex I wouldn't stick with Cox.

There is a lot of great department stores and restaurants at Metro Crossing!…read more Target Bed Bath & Beyond Kohls Hobby Lobby TJ Maxx Petco Dress Barn Rue 21 Lane Bryant Famous Foot Wear Christopher & Banks Dollar Tree Ultra First National Bank Sherwin Williams Kay Jewelers Game Stop Radio Shack And more..... Food: Cox Brothers BBQ Pizza Ranch Freddy's Custard Pepperjax Panera Bread Olive Garden Panda Express Qdoba Starbucks Orange Leaf Frozen Yogurt Longhorn Steak House Buffalo Wild Wings Firehouse Subs And more....

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I've always loved McAlister's Deli, but sadly there is not one close to me anymore! This one in…read moreCouncil Bluffs does a great job every time I've been in, and this week for lunch was no different. It was clean, and my order was ready by the time I arrived for an online pickup. I ate my sandwich too quickly to take a picture but went with their bbq chicken crunch. It was a unique take on the bbq chicken sandwich with the chips added but it was still delicious! I'll be back to visit next time I'm in the CB area for lunch and definitely recommend you stop by as well!

Always good food and friendly staff! Fresh food and always flavorful. Soup and salad are always…read moregood and when switching it up to a sandwich I'm never disappointed!