Horrible service so we decided to cancel. We went into location to cancel and turn in phones and…read moreemployee was rude and called us liars.

From the owner: Visit the T-Mobile store in Council Bluffs and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3825 Denmark Dr Suite 300 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Thank God for Ez money . If it was not for them i would have been hungry and homeless…read more Thank you Ez money Jesus bless you and keep you and make your face to shine. See you the 15th

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I don't think it's possible to provide a lower level of service. Not an ATT store, but an…read moreauthorized 3rd party reseller; which means they do not have the same offerings as att.com or official retail stores. Core plans,etc are the same, so FYI. Came in here and waited 20 mins for the 2 clerks to work with 2 other customers. One was getting a pay as you go plan and that was taking forever. Then he needed help porting over his contacts,etc to new phone. In most cases those tasks are parked on the side; as it requires no interaction and the clerk is able to assist other customers. Not here, the clerk had to hover over the device and make small talk. I walked out and came back in later. Now one clerk was free, so he could help me. I am using the word help loosely, as he didn't help me one bit. Not a single question was answered properly and until I "forced" him to start pricing the plans,etc out on the pc; did he do anything except rattle off various rates,etc. Maybe its a recently opened store and there is still training to be had, but for now, I would avoid.

This store is absolutely AMAZING!!! The customer service and the cleanliness is a great tribute to…read morethe AT&T company as a whole. They take the time to get to know you on a personal level and make the whole interaction feel as if they truly care and not just try and sell you

Execellent customer service always welcoming customers with a positive a attitude, last time I've…read morewent I got attended by mince (hope I spelled his name right ) tall guy with black hair his such a kind person always happy to help he definitely deserves a raise he does a great job thank you for your service mince from Jerekier

I have been dealing with a business billing problem with customer service for over a month. I…read moreoriginally stopped into the Beverly Hills Plaza location in Omaha. The young man helped me identify that when I upgraded our company cell phones, there was an ipad that was not bundled correctly. It stemmed back over a year period and my accountant just brought it to my attention. After spending over 5 hours on the telephone with their retention department, I have not received an acceptable resolution or proper communication. I also called their Fraud line twice, leaving voicemails(goes straight to a message prompt). They indicate that they will call back in 1 business day. Never received a call back. I stopped by the Beverly Hills Plaza again today. The young lady tried to look up some of the info in question. She indicated that she did not have the means to see all the notes on the account. I had asked for a manager immediately when I walked in. After trying her best to help, she went to get her manager. I was greeted abruptly by a young lady that put her hands in her front pockets, did not introduce herself and started our conversation by saying there was nothing she could do. I asked her to call the proper department with me there, so we could try to get resolution. She repeated that there was nothing at the store level they could do. I asked if she was really the manager of the store. She abruptly asked me to leave her store and walked in the back. I thanked the young lady that tried to help me and left. I am a business owner and we have used ATT for our business cell phones for years. I truly hope this is not how you train your store managers to help your business customers or any of your ATT customers.

this spot is legit!!!!!! zack is extremely professional an cool calm an super quick & efficient…read more an the owner was extremely professional very kind n welcoming also an very considerate! pros!!!!!!!

My hard drive crashed and they did a very excellent job of repairing it plus cleaning the space on…read morethe computer. Highly recommended