I wish it could be 0! I WAS an AT&T customer for 10 years. Went into pay (my last) AT&T bill at 12411 W. Center Road. Both employees had customers. There was no pay kiosk, so I stood in line to wait for someone who was free. GREG, who was with 2 adults and a child, asked me over everyone across the room if I was looking for a kiosk. I said yes. He said, "We don't have those anymore." (and that was it) I asked him how I was supposed to pay a bill if the website was not letting me do it. I was irritated but not rude. He then RUDELY said like I was 5 yrs old, "Well, I can help you with that, but you need to change your attitude." I gave him the wha? look, and he said I was being rude and if I didn't like it I could go elsewhere. I went to look at his badge, and only his first name was on it, no employee ID #. I asked him his last name so I could file a complaint; he said, "I don't have to tell you". I said, " Well, legally you do." He said he didn't and continued to be rude. I looked on the AT&T website, they don't have to give you their last name, probably due to the fact that they don't want to be outed for rudeness. This was the cherry on a nasty sundae I've been getting from AT&T for a couple years. Price hikes constantly, go in and then they try to give you a deal, paying your bill online is PIA, and customer service is nonexistent, unless you're a new customer. NOW THIS TOO. Bye-bye AT&T. read more