A pretty good experience at Malbar overall. I have been coming here as a patient on and off for the…read morelast several years. I recently had an annual eye exam and then ordered contacts afterwards. The exam was pretty routine. The assistant helping me was very friendly and explained exactly what to do for each step of the pre-work. My exam with the doctor was pretty standard... Nothing really stands out. The office definitely needs some TLC. Particularly the sink where people wash their hands before taking out their contacts ahead of their eye exam. As a contact lens wearer, I make it a point to make sure my hands are always very clean before I touch my eyes. But the sink handle was really well-used and gave the impression that it was dirty. It might just be water buildup, but honestly that's something at an optometrist's office that should be pretty close to pristine. It just made me feel not very clean. The high point was the employee who helped me order contacts. She was very friendly and kind; we ended up having a really nice conversation while we were waiting for something to print, and it was just an extra level of service I wasn't expecting. Made the experience more pleasant overall.

Honestly I was a bit hesitant to switch from my life long Indiana doc to a new eye doctor here in…read moreOmaha. And let me tell you this, come here. You are welcomed, informed, and treated in a patients first culture. Dr. Kate Holthaus is absolutely the best around. Her, her team, literally everyone is top notch. Every step is explained, they give you the "why" behind the exam. I will be sending my fiancée and my MommaBear here. What're you waiting for people, get over here. Get your eyes checked and be treated like you're the only patient in the world.

I'm a hard Gibb to please; I'll admit that much myself! But when I say that the Warby Parker at…read moreVillage Pointe blew my gibb-spectations out of the water, I mean it. 5 stars for the 5 all-stars that helped me pick out my new pair of golfing glasses. $395 for progressive lenses was a STEAL and a HALF! THE gibster strikes again.I will be back with my husband soon.

The Dr is amazing, The staff in the store make you feel like an idiot when trying to get glasses…read moreadjusted. I am on my second remake of lenses as the first one was measured incorrectly. The prescription was great but the store staff were abysmal. It remake was ordered incorrectly a - instead of a +. Could not see a thing nor would I ever see a thing (even the Dr said that lol). The store staff flat out told me I had to let my eyes get use to them. BS, when I said I wanted a refund they said well let us get you back in with the DR. Prescription was fine she figured out it was orders incorrectly. Literally received new glasses, work ok, need adjustment. Take the 20-30 minute drive again, the young man who waited on me again would not listen to my issue, oh they look like they are sitting fine on your face. Distance is still not clear! He did not adjust anything but the ear piece and that did nothing for where they sit. They slide down constantly. Oh well I am on my rant, the original appointments for my wife and I, we both received the prescription and promptly/ rudely told, they could not manufacture my wife's. We went to a store I. The same mall and they made them for her. No issue. I refuse to use Warby Parker in the future, to he Dr is amazing but the store staff needs to learn listening skills and try to assist people. I am going to try this new pair for a period and if they do not get better, I will drive the drive again for a refund. I refuse to ever use Warby Parker in the future! Do not! I repeat, Do NOT ever use this store. I give it 1 star because of the Dr. she is awesome!!

My family and I have been going to Bellevue Optical for years. They have a great, very clean…read morelocation and excellent staff. They're always happy to work with me if I need to reschedule an appointment. The eye doctors are very professional and personable. They also have a wonderful assortment of frames choices too.

I went in to look for a pair of glasses. No one asked me if I needed help for about five minutes,…read moreeven though the store was dead. When someone did ask me if I needed help she was rude. I asked if they had a certain kind of glasses and she abruptly told me that they did not carry the brand. I then asked if they could order the glasses for me and she said she would "rather not do that". Finally, I asked if they were running any sales and she simply said no, and that there would not be any sales. This sales associate seemed more like she wanted me to leave than purchase a pair of glasses. Simply put, this store seems to have poor customer service and I would suggest finding another place to shop for eyeglasses.

Was with my girlfriend to pick up her glasses when I mentioned I needed to get mine adjusted. And…read morethey did it even though I didn't get my glasses from them. Great job to Wahl optical

I now see why Wahl Optical consistently wins the 'Best of Council Bluffs" award…read more Excellent customer service. Friendly staff. Great selection of frames. Willing to work with you if you have issues to solve problems, whether or not it's another optical business that was at fault. Satisfaction guaranteed for me. Bob does the right thing.

New to the area and needed to find a place for an updated eye exam and some new contacts. The…read moreoffice staff was very helpful in walking me through the steps as a new patient and confirming the cost of the exam after insurance. The paperwork was minimal and the exam was easy peasy. They encouraged me to try out the new brand of contacts they prescribed before ordering -- it was nice to not be pressured into buying glasses or contacts on the spot. When I was ready to order, I called back and was very pleased with the gentleman helping me place my order. My new contacts shipped to my door within a week. Reasonable prices, friendly staff, and convenient location in Midtown.

I've been here the past 2 years for eye exams, previously at Vision Works, so this is definitely a…read moredifferent experience. I first came to definitive vision after pain in my eye led me to seek optometry care that was near my work. They were able to get me in right away in an emergency appointmen. When I met with Dr. Heiss, she was quick to tell me what was wrong with my eye and offered solutions to help. She gave me some eye wipes to trial which worked wonderfully. I then came back for my annual eye exam at a different location and everyone was helpful. I like that it's a smaller place, but it's certainly more expensive than anywhere I've been in the past, so that's kind of a bummer. I love the eyeglass selection, they're very stylish and unique. This year, I decided to take my favorite frames and put updated lenses in them, I love that that's an option. I'd recommend coming here, because it feels like a posh boutique and everyone is helpful and friendly, but the cost might be a bit prohibitive for people. Or maybe that's just my eye insurance!

I really like Dr. Abigail Jackson. I had an appointment for a regular eye exam when she noticed…read moreother problems and immediately referred me to a specialist. After lengthy exams they found lymphoma in my eye. That was more than 8 years ago and with continued treatment I have the sight in that eye. I still see Dr. Jackson for my glasses. She is not only a great doctor but a wonderful caring person. I highly recommend her.

Unpleasant atmosphere immediately after walking in. Check…read moreinsurance ahead of time they only take two kinds for eyewear.

I really wanted to find a local small town feel vision center to have an eye exam and order some…read morecontacts. Well I got that here :) They are so nice and professional here. I like the feel of a small town provider rather than a large chain that makes you feel like cattle. This place makes you feel welcome and that you are their only patient. The wait time is not long at all and I got in right away. They also are great with answering any questions you have. My contacts took a week and half to come in and before I ordered them they took the time to explain why it takes longer for my Rx to come in. Highly recommend.

BEWARE!! I ordered a…read moreyear supply of contacts, paid in full, almost $400, on 3/30, expected delivery was 2-3 weeks. First red flag: I was not provided with any sort or receipt or tracking information for my order. Contacted the business a whole month later, 4/27, to be told the order was never placed. They got the order placed, promised a rebate for the inconvenience (never got that), and told me they would rush it and it would arrive in a week. Still no receipt or tracking information. As of today, 5/7, I still have not received my contacts. I find it INCREDIBLY suspicious that any business is able to charge a customer almost $400 without it instantly going towards the order. I am in contact with the Better Business Bureau, despite this business not being accredited by the organization. I can only imagine how many other patients have been taken advantage of under similar circumstances.

I have been under the care of both Dr Astuto and Dr Brammeier since they started business at Costco…read moreLa Vista. Contrary to other reviews, my experience has been exemplary with every annual visit. Personnel are friendly, competent, and professional with each transaction. Both optometrists explain carefully the results of the eye exam, potential problems observed, and possible solutions to those problems. For comparison purposes, I was sent to the Truhlsen Eye Clinic at UNMC on the recommendation of my physician and experienced the worst possible interaction. No explanation of the exam, no interaction with an optometrist or optician, no results provided - truly a waste of time. EyeQ, on the other hand, was totally professional at every turn. Regarding payment and charges, EyeQ works smoothly with the insurance programs that they are members of, explaining every charge and taking advantage of every savings available. I'm guessing that the problems the other reviews experienced is a combination of wait staff inexperience, miss communication, potential lack of listening by both parties, and anger issues occurring at the front desk. You can bet that if the service provided by EyeQ and its optometrists was not up to COSTCO standards, they would not be in operation at that location. Scam EyeQ Optometry is NOT but if you are looking for thorough, professional eye care then you cannot go wrong with Drs. Astuto and Brammeier.

Worst experience ever. Went for a standard eye exam for me and my 2 daughters. Was not told they…read moredidn't accept my insurance, in fact before I booked the appt on the phone we even spoke about my insurance and gave them my insurance information which they took down and also charged me a $75 up front fee that would go towards my charges when we got seen. I questioned this and asked what if our insurance covers more than that and they explained I'd be given a credit back if that was the case. Had proof to verify this conversation mind you. The day of our appts we went in and I was charged over $535 for 3 of us for routine exams. Mind you if we went in network, which i was told we were, we'd have an minimum copay for each of us. I tried to explain my experience to the Dr after I was in shock by the amount. I provided her all the details of the pervious conversation in hopes she would make this right. She told me the girl I talked to initally no longer worked there and she 'SHOULD' have told me about being out of network. In the end, all she did was credit me back for the $75 pervious charged that wasnt accounted for when they charged me for the exams and a $80 credit for a dilation charges for my daughters but that is it. In the end I still spent almost $400 just to get our prescriptions renewed that doesn't include contacts or anything. Had they not lied to me about my insurance coverage I obviously would have never booked an appt here. I think they are running a scam and I don't think I'm the only one this has happened to and I'm likely not the last. Would NEVER recommend, not even to my worst enemy. I was robbed and lied to and they had no desire to make it right what so ever because they are running a scam "protected" under the national name of 'Costco.' Brilliant business scheme I suppose but not for the end consumers. Good luck if you decide to book!