They lie about services and the devices are crap! I am done with Apple devices!! Nope will be…read morelooking for different services!!

This should be called Verizon part 2. I discovered that some Verizon stores are corporate and some,…read morelike Victra Verizon on Farnam St in Midtown Crossing are not. I don't know exactly what that means, except that you can go in the store and get excellent customer service. No waiting outside in the cold. I would highly recommend Christina A. at the Victra Verizon store in Midtown Crossing. She was able to call someone who figured out that part of my order was still pending and part was canceled, who knows why. But she stuck with it and and yes, it took a couple of hours, but thanks to her efforts, I now have my new phone. Ask for Christina A. and you will get great customer service at the store itself, no waiting outside, and no phone sales out of state.

Had an appointment at 3, the guy had the lights off and didn't open until 315 then he proceeded to…read morenot know anything.

Amazing service! The front desk woman was very patient and kind with everyone…read more They work off a que so you'll want to drop it off as soon as you can. They accept walk ins but signing up for an appointment spends it up a little by getting all your info in the system ahead of time. I had a screen issue with my Pixel 8 that was under warranty (there's a Google site you can put your info into to see when your warranty expires). They confirmed that the phone was under warranty and the issue I had would be covered. I overheard them giving very reasonable quotes to others in line that were not under warranty. We dropped it off and had it back within 4 hours! We'll be back with any other tech issues. Lots of meters available and a parking garage. A few 15 min free spots.

I can't vouch for their care of other brands and devices, but do not take your iPhones here. I…read morebrought it in to have my cracked screen replaced. They fixed my screen but immediately my phone started having a bunch of software issues. I brought the phone back and they claimed it was just a coincidence, nothing they did. My battery also started draining very quickly after I replaced the screen. They recommended a factory reset, which I did, but it made the battery problem worse. They were nice, but they basically broke my phone and then said there was nothing more they could do and took no responsibility.

I don't think it's possible to provide a lower level of service. Not an ATT store, but an…read moreauthorized 3rd party reseller; which means they do not have the same offerings as att.com or official retail stores. Core plans,etc are the same, so FYI. Came in here and waited 20 mins for the 2 clerks to work with 2 other customers. One was getting a pay as you go plan and that was taking forever. Then he needed help porting over his contacts,etc to new phone. In most cases those tasks are parked on the side; as it requires no interaction and the clerk is able to assist other customers. Not here, the clerk had to hover over the device and make small talk. I walked out and came back in later. Now one clerk was free, so he could help me. I am using the word help loosely, as he didn't help me one bit. Not a single question was answered properly and until I "forced" him to start pricing the plans,etc out on the pc; did he do anything except rattle off various rates,etc. Maybe its a recently opened store and there is still training to be had, but for now, I would avoid.

This store is absolutely AMAZING!!! The customer service and the cleanliness is a great tribute to…read morethe AT&T company as a whole. They take the time to get to know you on a personal level and make the whole interaction feel as if they truly care and not just try and sell you

the employees are liars, and salesmen absolutely no…read morehelp--just up-sale . where do they get these people?!! stay away

Their home internet is absolutely atrocious. It's the 21st Century and they provide internet…read moreconnection akin to original dial up. Crashes, lagging, terrible upload and download, the works. The fact they call it "home internet" is laughable. I know hotspots from other phone carries that provide more stable connection. Please skip and use fiber optic, hard wired ISPs. You get what you pay for, trust me.