Great team at T-Mobile !!! Helped with a new phone and transfer from old phone !! Highly recommend…read morethis location !!! Great customer service !! Thanks Bash !!!

When I walked into the store I was definitely interrupting the afternoon of the three employees who…read morewere looking at their phones. My phone is in need of a repair that is covered under our service contract. I was told that there was nothing they could do and was just given a website address to go to. I visited a different T-Mobile location in Omaha, was greeted warmly and received great service! They gave me two options to replace my phone and it is on its way.

Been a loyal customer of Verizon for 15 years and this store made me want to switch carriers. I…read morebrought my husband over from US Cellular. It took us 3 hours to get our plan activated with no explanation as to why we were having problems switching my number from one Verizon plan to a new one. RJ was passive-aggressive and less than helpful. My husband sat on the phone with the service department for 2 hours trying to figure out the problem while RJ sat on his phone and washed the windows. When we were finally done on the phone and ready to proceed we had to wait on RJ because he was helping other people. To then "expedite the process" RJ started clicking through our contract and accepting the terms until I said, "If that's our contract shouldn't we do that??" He claimed we were getting the teacher discount and trade-in discounts. We were not told how to send our trade-ins, or how to activate the discount. We had to sit on the phone with billing for 2 hours getting it straight but unfortunately, due to RJ's lack of competency, we are still getting charged $120 more for our July bill than we said it would be. Reached out to the manager Nick and the district manager Amelia but took 6 days to hear back from one of them. No apology for this horrible process, how much time we've spent figuring this out or the complete lack of customer service by his employee. The worst Verizon service my family and I have experienced in 15 years.

I don't know if I have ever written a negative review. This store has been completely ineffective…read moreat handling a billing issue. In short, I paid for the device (trade-in your old phone/upgrade) in the store and they did not apply the discounts. I have been being billed for a phone (that I paid for in the store), 2 smart watches & an iPad (that were Free) on my monthly bill. I have both called and gone into the store multiple, multiple times where I am put off and told that a Manager 'Nick' (who is the individual who actually set up our plans incorrectly in the first place) or Holly, neither of which have returned my call ONCE. Now I am being told that too much time has transpired after months and months of communication. I feel like I am 'stuck' and have been taken for a ride by TCC Verizon. This cannot be that difficult to sort out. I would not utilize this store in a future purchase as they have been dishonest and ineffective.

Amazing service! The front desk woman was very patient and kind with everyone…read more They work off a que so you'll want to drop it off as soon as you can. They accept walk ins but signing up for an appointment spends it up a little by getting all your info in the system ahead of time. I had a screen issue with my Pixel 8 that was under warranty (there's a Google site you can put your info into to see when your warranty expires). They confirmed that the phone was under warranty and the issue I had would be covered. I overheard them giving very reasonable quotes to others in line that were not under warranty. We dropped it off and had it back within 4 hours! We'll be back with any other tech issues. Lots of meters available and a parking garage. A few 15 min free spots.

I can't vouch for their care of other brands and devices, but do not take your iPhones here. I…read morebrought it in to have my cracked screen replaced. They fixed my screen but immediately my phone started having a bunch of software issues. I brought the phone back and they claimed it was just a coincidence, nothing they did. My battery also started draining very quickly after I replaced the screen. They recommended a factory reset, which I did, but it made the battery problem worse. They were nice, but they basically broke my phone and then said there was nothing more they could do and took no responsibility.

this spot is legit!!!!!! zack is extremely professional an cool calm an super quick & efficient…read more an the owner was extremely professional very kind n welcoming also an very considerate! pros!!!!!!!

My hard drive crashed and they did a very excellent job of repairing it plus cleaning the space on…read morethe computer. Highly recommended

We have had service for almost 20 years. They have quick response time to alarms and always…read morefriendly. Pricing is great and the Customer Service is very good. When we have needed service, easy to schedule and talented technicians that get us taken care of. We appreciate SEi and their team. Would highly recommend.

We've been using SEI since Fall 2019. I'm always impressed with their quick communications whenever…read morewe've had a question or needed help using our equipment. I've also always been impressed with the sales rep giving us reasonable guidance/estimates instead of just upselling us on every product/service they offer. Recently, we installed a pool in our backyard and wanted a security camera for safety and liability reasons. I called on a Monday, had our rep visit for an estimate/consult on a Tuesday, and by that following Friday had John out for the install. John was professional: he left the space clean, he explained how to work our new equipment/the app, even showed us a few other things we could do with our system, and was so sweet/understanding in dealing with our puppy (who just wanted to follow John everywhere!) I highly recommend SEI. I love that our security providers are local to our region, which I think makes them so reliable and helpful!

Wanted to get an idea if it was cost effective to replace a cracked screen or get a new laptop…read more Went to Special Touch, guy said he has replaced "Thousands" of laptop screens, so I asked for an estimate. Said needed to leave for 2 days to open it up, told him I just want an idea to see if was worth replacing and asked since he has done "Thousands" of these repairs, what the highest cost was? This Business Genius tells me "A Million Dollars". I told him that is F'ing crazy. So this place either does not know what they are doing or they are crooks, either way you don't want your business there. Ended up going to 2 other repair shops and both were able to give a high end estimate. Robert, your response is as ridiculous as your "Million Dollars" quote. I did not get frustrated until you gave an obviously ridiculous answer. Yeah, I shouldn't have said your answer was F'ing crazy, but no other words could describe it. Don;t worry, I found Peace when I went to a professional repair shop that had no issue answering my questions. I am sure you will also find peace as your business drops off due to your stellar customer service.

These folks did a nice job getting my sons gaming pc back up…read moreand running with solid communication throughout.