Very easy to access and great customer service. Jose goes above and beyond. He helped switch my…read morehusband over from Consumer Cellular. My husband is older and doesn't use email or do much on the internet. Jose was very patient with both of us and very good at explaining pricing and helping us access deals. I know we can go in any time for help. Thanks, Jose!

An amazing store with amazing customer service! Conveniently located with a dedicated parking lot…read moreand not as highly traveled as the adjacent shopping mall makes for easy access. We went in without an appointment and only had a wait a few minutes for what I would say is probably one of the best customer service experiences with AT&T ever!! The manager, George Rodriguez, was able to set us up with new phones and new plans, while multitasking and single-handedly managing and running the entire store on his own. Coincidentally, I had the benefit of George's assistance at the AT&T South Omaha store only a half a year ago and recall his excellent service there too! The store is neat, clean, offers of variety of products in a comfortable atmosphere. Everything offered is a solid value. Free Wi-Fi is also available while you wait. Highly recommend this store over any Apple Store experience.

Great staff, friendly and knowledgable. Nathan was a huge helped and gave me my options and best…read morepath.

Been a loyal customer of Verizon for 15 years and this store made me want to switch carriers. I…read morebrought my husband over from US Cellular. It took us 3 hours to get our plan activated with no explanation as to why we were having problems switching my number from one Verizon plan to a new one. RJ was passive-aggressive and less than helpful. My husband sat on the phone with the service department for 2 hours trying to figure out the problem while RJ sat on his phone and washed the windows. When we were finally done on the phone and ready to proceed we had to wait on RJ because he was helping other people. To then "expedite the process" RJ started clicking through our contract and accepting the terms until I said, "If that's our contract shouldn't we do that??" He claimed we were getting the teacher discount and trade-in discounts. We were not told how to send our trade-ins, or how to activate the discount. We had to sit on the phone with billing for 2 hours getting it straight but unfortunately, due to RJ's lack of competency, we are still getting charged $120 more for our July bill than we said it would be. Reached out to the manager Nick and the district manager Amelia but took 6 days to hear back from one of them. No apology for this horrible process, how much time we've spent figuring this out or the complete lack of customer service by his employee. The worst Verizon service my family and I have experienced in 15 years.

I don't know if I have ever written a negative review. This store has been completely ineffective…read moreat handling a billing issue. In short, I paid for the device (trade-in your old phone/upgrade) in the store and they did not apply the discounts. I have been being billed for a phone (that I paid for in the store), 2 smart watches & an iPad (that were Free) on my monthly bill. I have both called and gone into the store multiple, multiple times where I am put off and told that a Manager 'Nick' (who is the individual who actually set up our plans incorrectly in the first place) or Holly, neither of which have returned my call ONCE. Now I am being told that too much time has transpired after months and months of communication. I feel like I am 'stuck' and have been taken for a ride by TCC Verizon. This cannot be that difficult to sort out. I would not utilize this store in a future purchase as they have been dishonest and ineffective.

Amazing service! The front desk woman was very patient and kind with everyone…read more They work off a que so you'll want to drop it off as soon as you can. They accept walk ins but signing up for an appointment spends it up a little by getting all your info in the system ahead of time. I had a screen issue with my Pixel 8 that was under warranty (there's a Google site you can put your info into to see when your warranty expires). They confirmed that the phone was under warranty and the issue I had would be covered. I overheard them giving very reasonable quotes to others in line that were not under warranty. We dropped it off and had it back within 4 hours! We'll be back with any other tech issues. Lots of meters available and a parking garage. A few 15 min free spots.

I can't vouch for their care of other brands and devices, but do not take your iPhones here. I…read morebrought it in to have my cracked screen replaced. They fixed my screen but immediately my phone started having a bunch of software issues. I brought the phone back and they claimed it was just a coincidence, nothing they did. My battery also started draining very quickly after I replaced the screen. They recommended a factory reset, which I did, but it made the battery problem worse. They were nice, but they basically broke my phone and then said there was nothing more they could do and took no responsibility.

Yep it's in South O...so what! I'm a gringo that doesn't speak a lick of Spanish but Jibril did a…read moregreat job for literally half the price of the guys in Papillion. Waited while my battery was replaced in less than 30 minutes. I'll be back if my phone ever needs anything else. Thanks!

I contacted the owner Jibril today and he responded very quickly with his estimate in a very…read moreprofessional manner. I very much appreciate his business as he was able to help me the same day and was very quick and efficient fixing my phone screen. I give him 5 stars because he was very friendly, professional, and quick. This was my first time doing business at PHONEFIX omaha and I made sure I grabbed a business card so I would be able to share with my friends and family where to go! I love this business and and i wouldn't recommend anywhere else to get your phone fixed ! Everyone please go here for your phone needs !!!

Always have a great experience at this Sol's Just went in…read moretoday and Brad helped us. Very friendly and easy to deal with.

If you're looking for tools don't waste your time. Just a bunch of heavily used junk for close to…read morenew prices. Give me a break. And they're still super picky with what they'll take. I don't understand

Really can't understand the other reviews below. I came into the store off of a late flight with…read moreless than an hour to find clothing for a funeral. All of the staff was great. They helped me find what I needed in a pinch, they were professional and personable. Im honestly not sure how the service could have been better.

Jace and Ray were very helpful! Found exactly what we needed and will be coming back!read more

The owner was so kind and answered all the questions I had! Great service and a clean storefront…read morewith an array of products. Highly recommend!