This review is based on Cox as a company rather than a particular store. I live in Irvine and the only service here when I came was Cox, so I put up with their crap just to have some internet. Their prices kept going up. I was never offered any discounts or promotions. Other than the ACP benefit offered through the government and that only covered $30 of the bill. I was paying $183 for ONLY internet, nothing else. When I started getting the ACP benefit, they raised the costs so I never saw a difference. This company is price gouging and their scam artists. Their service is horrible too. Every single day the internet had to be rebooted, it would never stay on my WiFi, I'd wake up and it would be on Cox WiFi and I'd have to reset it daily. I think they were rigging it like that to increase my bill. I finally switched to google fiber which became available over the last year. I pay a flat $100/month and no charge to rent equipment. I switched in Dec 2023 and haven't lost internet not once. I paid my final bill which was smaller obviously because I cancelled before the end of the cycle. $49 was what my total bill was and was told would be my final payment. Now it's February, 2 months later I'm being hit with another bill of $30. I called and apparently because I didn't finish out the entire month, cox wants that $30 that the ACP didn't cover. When I was told it would be covered until the 31st of Dec. They're trying to tell me the bill is from the government. NOOOO it's from cox, it's the portion of my bill that the acp benefit was supposed to cover. Which means cox expected $79 in total from me for 2 weeks of service. lol. They won't be getting another penny from me. I escalated the situation but either way, I won't ever do business with cox ever again... read more

Terrible customer service. The technicians are usually helpful but the customer service people are terrible. They DO NOTHING FOR YOU. We don't have a lot of options for the internet where I am but we are getting more. I finally got rid of cox for my cable and my cable has never been better! read more

Worst internet provider ever. Way over priced slow speeds and endless dropouts. I wish i had other choices, but we don't.

This is unquestionable the most disgusting service and deserve to be out of business. After 4 calls each with a transfer then with a disconnect. I finally reached an agent who was fine. I asked for the supervisor, the people who answer your call are fine, they do not deserve to be upset with its the management. He did not give a damn with what I said. This company should be out of service. Im glad the complex at Los Olivos finally got google fiber. I stopped Cox and have gone to them. Wish there was a TV service other than cox, because I will not support this company read more

I have been a COX customer for way to long. Time and again I find my internet speed is much much less than what is promised in the plan I am paying for. Again, I verified with the COX technician today, the speed I am suppose to be receiving with the plan I am paying for. (150mbps download and 10 upload). But I rarely receive anything near that. See the photo of my internet speed test attached. My household has two users. So at most we are streaming 2 devices at one time. We are not overloading the demand by far. In addition even though we are in the farthest south community in Orange County we are being routed to an LA server....meaning huge increases in legacy variations as well. I know that remote devices and distance to the modem/router have an effect....but not this effect. I wanted to share this information with you, as all should know that although COX will charge for high speed.....this is the service that COX is delivering. DSL looks so much better when compared to this inconsistent and slow ACTUAL speed. read more

Cox Irvine - Internet speed test on my Chrome - Television Service Providers Near Me

A ONE STAR RATING IS ESSENTIALLY A ZERO STAR RATING. WHAT A SCAM!!!! Never been so blatantly ripped off in my life. $300 a month for cable and internet that only sometimes works. Cox: "Thank you for being a longtime customer, you're "grandfathered" into our best plan"... blah, blah, blah. #%@& $!! read more

Technician came to hook up 2 coax cable, charged $60 for it. He left after 3 min of work. Cox refuse to believe that it wasn't a modem relocation. We have video recording to prove it wasn't a modem relocation. The technician himself noted that it wasn't and said he will update the notes so we don't get charged. Chatted with customer service about it but they ended our chat when we brought up proof of video recording. Please help me understand why companies like this is still standing. read more

24 hour outage, followed by a late appearance by technician. Doesn't show up on time, claims he tried to call me when he didn't. What a shit monopoly. read more

Internet Service Provider in Irvine. I am living in Woodbridge, and I am currently with Cox , and things were going fine until their outage on March 20th, ever since then, my Internet has been slow, and inconsistent. I work from home and it is critical to have fast and reliable high speed internet. I have spent nearly the last 2 weeks on the phone with technical support. I am paying your monthly fees and I am getting the worse service ever. When I check with my friends in other cities, no complaint. I wonder till when we will suffer from this. Irvine is famous for its excellent service and safe city except for this horrible service. Needless to say I am looking for other options but cannot seem to find any read more

Complete JOKE! Anyone who does business with these clowns needs to find a new provider. I don't know how they can be in business with the level of customer service. Pathetic. read more

Usually the Internet works, but Lately it is so I consistent. I'm so annoyed that I always have an insanely high bill because I opted for the high speed, and the Internet is constantly dropping now. I literally can't wait for google to come in with fiber optics. This is a complete monopoly, we don't even have the option to go anywhere else. This is absolute rubbish. I work from home and need Internet to be consistent, the sales representative told me to upgrade so I did, wow what a scam. Also, I even forgot to mention that they charged me for a technician to come out to figure out what was wrong with my Internet dropping and after 1.5 hours the kid realized they calling the supervisor that someone left an old component in when they put in the new box outside. I don't want to rant but this is like when your essay or presentation suddenly disappears ‍ ugh super frustrating. I think they should prorate all the hours that the Internet is down since it is so expensive. It will also encourage better practices and give the subscribers some faith into the company again. Look at all the reviews. read more

This internet is the worst and they've monopolized my area so I have no choice but to stay with them as a provider. I pay for the streaming / gaming rate which is supposed to be super fast and I don't game at all. I literally just use the internet for my 2 smart tv's and rarely 1 laptop for homework. Yet, my internet is CRAP. It is ALWAYS buffering. It always gets disconnected from the network. It's insanely frustrating and they never have a solution or fix it, just excuses. It's the slowest, worst internet connection I've had. I'm not even joking, my daughter's school free hotspot box for at home learning, works better than Cox internet. read more

I live in Lake Forest Area (calling center goes to 949-240-1212) On 06/26/2019, I called to try to lower our CableTV+ Internet Monthly Fee (was $204.12). I spoke w/ a rep named Tracy(or Tracie), after at least 40 min of waiting & bargaining (this of course IS a normal routine once the promotion expired, so no complaint there), she said the lowest she could offer is $159/mo (contract for 1 yr & without lowering our internet to a slower tier), she said I could take some time to think as the offer is good until 7/8, because our DVR box rental is expiring and they would not be able to renew that discount after 7/8. So I confirmed that if i call back by 7/8, I do NOT have to go through this gruesome bargaining process again and she firmly confirmed. When I called back on 7/8, the rep (Josie)said the deal is now $166/mo & she didn't see the $159 in our working folder. I tried to explain and this went back & forth for some time so I requested to speak to a supervisor/manager, and she said the wait time will be 30-40 min. I waited for about 20+ min, finally spoke with a Supervisor named Crystal (Employee ID: B41000), Crystal said the lowest price is now $174/mo. I asked her to honor the $159 that was promised to me but she refused. She said because my DVR box rental discount is expiring the next day, and she could not renew that (this was contrary to the 6/26 conversation so I told her about the agreement on 6/26 and asked her to go back & check the recording and she said, "No, you were mis-quoted"). I asked to file a complaint, she said there was no one else there. Her attitude was rude and impatient throughout. I don't mind the bargaining and wasting time after all these years being a loyal customer (it's sad because i really should), but what bothered me the most was their dishonesty! No more Cox cable TV for me, Youtube TV or Hulu TV is great!!! read more

Since they have a monopoly on certain services in Irvine I had to use their service, I left them now. They double charged me for the last month of service. I recommend not using them if you can find any other provider. read more

Demographically gauging prices. No competition here in my area in Irvine and they know it. $100 a month for just internet that often consistently bottlenecks which they deny happens. read more

COX IS THE WORST!!!!!!! I had a couple of questions on my account.....2 days later and hours going between departments I still can not pay my bill THEY ARE THE WORST!!!!!!!!!!!!! read more

I've been a Cox customer for many years and was talked into the landline, Internet and TV bundle which supposedly is a money saver. Typically, the bill inches up by about $5 every month, for no discernible reason that is every explained to customers. The TV package was costing me about $200 a month. This month with no explanation the cost jumped to $230 and most of my discounts were removed. I spent 45 minutes on the phone with Cox and they did almost nothing for me. Time to cut the cord! Any suggestions? read more

Cox internet used to be great; however, recently it continually drops during the day. Support is completely useless and try to blame the modem or router. Last time I called in they had no idea our whole neighborhood was down and still tried to blame my modem. If. Cox has no idea that some of their network is down then they must be incompetent or technologically backward or both. read more

I get 40mbps with data capped at 1TB for 40 bucks a month. One year later, the price goes up because it's not promotional anymore. Cool. Now i'm paying 80 bucks for the same internet plan. Well, I accidentally go over my data cap once because I stream youtube and netflix for my family exclusively. Over $100 was added in surcharges. Okay, my fault. How much for the unlimited data plan? 40 more dollars on top of the 80 I am now paying. Cool, $120 a month for 40mbps. Well I'm moving and the area I'm moving to has a nice little package for $45 a month. No data caps...and 100mbps. That is way more like it. Cox is a rip off, they know it. They're really holding on to the few people that truly need their service because once 5G takes off in a couple of years their days are numbered and we can live without cable companies. At least if you don't care about general TV shows. Commercials suck by the way. Paying for a cable package where your average 30 minute show has 10 minutes of commercials is a scam. read more

IF YOU ARE A VICTIM OF COX, PLEASE EMAIL ME YOUR CONTACT INFO AND WE ARE FILING A SUIT AGAINST THEM. YOU CAN POSSIBY GET YOUR MONEY BACK. EMAIL ME AT: JMO.GLOBAL.LEADERS@GMAIL.COM Good lord... Just moved in the 25th of February. My story is.. The 26th, this last Tuesday. I went into my welcome home email from my new apartments. Cox number was in there. I called to setup install. Guy was nice, upbeat. Said all install fees were waived including modem fee. Setup appointment for TODAY between 1pm 2pm. Nobody came. I called them back. Half hour wait to get a hold of someone. They tell me the appointment was set for the 14th of this month (???!!!!) I just moved in, and I need internet for work. Makes PLENTY of sense right? He tells me soonest a tech can come was Monday. I need internet to work this weekend. He said my only option was to go into store to pickup the equipment to install myself. I came home. 3 different locations in my unit I tried and none worked. I called again and automated system asked me to confirm a number which was not mine. Then it transferred me to another line which prompted me for my cell phone number to verify account. Entered number and it said there was no account for this number. Had to hang up and call over again. Was on hold for an hour before someone got on to help me. He says in his system. Today was the first time I ever called them to setup service (I have phone record and email with their service ID in it to prove I contacted them that day). THEN he proceeds to tell me about ANOTHER service to buy into which would cover all technical service needs and equipment charges? YOU CANT EVEN GET SOMEONE to come to their appointment on time? Then he proceeds to tell me that I was going to be charged for the install indicating first guy on 26th was not telling the truth. And that if he sent a tech out to fix the issue of it not connecting they would also possibly charge me an additional $20 on top of a tech service fee...... I almost cried. I've been on the phone all day today with them and my insurance who was having system issues. I felt like I was doing everyone's job for them today but I'm not getting paid for it I'm paying for it.... ZERO STARS!!!! read more

Internet constantly goes out and a lot of network issues. This happens to me 3 to 4 times a month and this happens during work hours. I've been with cox for 7 years and no change has happened all they say is they are working on fixing the issue but it's been seven years and it's never been fixed. read more

Seriously, how is this company still in business? Their wifi is so bad, but i don't have a choice until Google Fiber opens up because they monopolized my area. The internet NEVER works, theres always outages without notice so I always miss zoom meetings and whenever it DOES work, its extremely slow. Customer service is awful, I feel like I might know more than the staff that work there. It feels like I'm just talking to a wall every time I call in. Can't WAIT for Google Fiber read more

estoy muy molesta con esta compañia por que ya van dos meses que me estan cobrando $25 extra segun no habia fondos en mi Banco y cuando marco a mi Banco dicen que nunca se a rechazado un pago a esta compañia y he tratado de solucionar el problema y ni tienen ninguna persona capacitada para tratar a lis clientes bien todos dan una informacion Diferente y no te tratan como un cliente que ellis quieran perder al contrario me an tratado todos muy mal con puras mentiras que me ivan a quitar lo que me cobraron extra uno me mando un numero que con eso me Uvana mandar un Email con las instruccion que me mandaron un numero y con eso me lo ivan a quitar y nunca llego y marque de nuevo y me contesta otra persona y le digo mi problema y me dice que no me lo puede quitar lo extra que me estan vobrando por que ya aumento mi plan y antes de este señor me habia dicho otra persona que por el inconveniente por un penny me ivan A dar el doble de giga bites le comente eso a la persona que dijo que me aumentaron el plan y lo que me dijo fue que el no me lo podia quitar que marcara a un numero y cuando marco a ese numero me da instrucciones para entrar a mi cuenta y cuando entro dice que ya no devia nada en mi cuenta se me hiso raro entro a mi cuenta de Banco y esa perdona sin mi Autorizacion me saco el Dinero sin siquiera solucionar mi problema de lo que me estaban cobrando extra estoy muy enojada con esta persona por haberme sacado el dinero sin mi autorizacion mi Banco dijo que ellos hablen con ellos y ellos tienen prueba que habia fondo y estoy segura que habia fondos por que yo tenia que me quitaran directo el pago de mi Banco pero como dijeron no habia fondos y mi. banco Dijo si tenia cancele el pago Directo y el siguiente mes yo pague con mi tarjeta para estar segura hubiera fondos y salio la misma me volvieron a cobrar que no habia fondos en mi Banco cuando yo pague para estar segura hubiera fondos y salio lo mismo por eso estoy poniendo esto estoy muy Enojada con edta compañia por que ninguna persona que tienen ahi me pudo solucionar mi problema y todos solo me hicieron perder mucho tiempo y puras mentiras me dijeron y yo los Habia recomendado con una persona de mi Banco y luego Marco al Banco para quejarme me sacaron dinero sin mi autorizacion y me toca el muchacho que le recomende Cox le dije lo que me paso y dijo todavia no lo habia agarrado pero con lo que le dije dijo mejor se quedaba con el internet que tenia hoy voy hablar con un Supervisor dijo mi Banco si no me solucionan lo del Dinero extra que me sacaron sin mi autorizacion ellos van a recuperar ese Dinero read more

I have visited 6771 Quail Hill Pkwy. Irvine, CA 92603 location last month. I wanted to return my COX Tv. They said that if I return it my monthly payment going to increase. They said I have a promotional rate of up to 2 years. And This month I received my bill $37 more. I contacted customer service and explain the situation. The customer representative was worse than the actual Cox Rep. in the store. They "DO NOT CARE" about customer's problems at all!!! Please stay away from them. I am going to cancel my service tomorrow. read more

Terrible service... You pay for "upto" service because they cant actually provide the service you pay for.. we pay for 500 up and i think 30 down... We get at best 98% of the time 50up 2 down and up in the 1000s latency.. We uplugged every device in the house except 1 computer no other wifi devices and 50upload 2download... You pay someone to come out and check the signal.. its the same and their excuse is.. "oh there may be an outage" a 5yr outage in this case then.. and the other "oh it seems you have too many devices" again every device in the house unplugged google wifi shows only 1 device.. Its just terrible and they really dont care.. If you have any other internet and or phone service available go with them.. it will just be better.. read more

My Internet have been down from time to time. We cannot even do homework and other project Why cox give up customer service and experience They already are full of customers in irvine ? No need to take care of customers any longer read more

I am absolutely sick of coming in here every month or calling because my bill has magically increased again without any explanation or notice. Cox is the most unethical company that I have ever dealt with. The customer service is abysmal. Their billing practices are nothing less than criminal. As soon as Verizon comes out with 5G or Google has an alternative I am packing up my equipment and brining in in and I hope everyone else does as well. They keep send me advertisements for their alarm services. I would NEVER buy anything from Cox that I didn't have to. I can't wait until they are out of business. read more

I have had Cox for roughly 3ish years. Everything worked fine initially. I was paying a little bit over $100, which was sounded reasonable enough for the many channels + HBO and wifi at around 50mbps. What I was not told was that the company has an apparent monopoly where I live, and no matter how fast I get my wifi, the internet still switches to a DSL type with a maximum speed of 25mbps. At the same time, the router they gave me was on a recall and has kept failing me and they refuse to give me a proper router. There were incremental bumps in the cost but nothing too crazy until today when I realized I was paying closer to $500 a month for horrible internet and cable. It took me two tries and over an hour of talking to someone on the phone with the company and they refused to lower my cost unless I added all sorts of completely unnecessary services such as alarms, cameras, smart bulbs, etc. and even then, the cost is too much for what I get. They told me to call again in two years to talk about changing my plan again and said i could cancel for free in 30 days or spend an insane amount of money to cancel. But hey---I can at least keep all of the equipment? read more

I moved from Denver where I had Comcast/Xfinity for nearly 20 years, sure there has been an outage or two in that time, but they fixed it quickly and automatically provided a refund on my bill. I moved to Irvine about 18 months ago, and COX has a monopoly in Woodridge, and they know it, the service is slow, and spotty at best. My first sign of issues, they blamed my router, even though it worked for years, so I purchased a new $250 router to avoid their $15 per month rental fee. As I figured that I may have them for years, and it would be cheaper to buy one outright... Of course that did not fix the issue. So I had to sign up for their care program at $10 per month for 3 months, which they agreed to refund, as good will for the issues I was having. They sent out a tech who did some tests and found that the there was a line issue outside of the house and fixed it.. He informed me they are suppose to record every issue as a "Customer" issue to charge the fee, but in this case it was clearly a Cox issue.. I had to call them SEVERAL times to get the $30 credit that was promised because it was not documented on my account, finally someone agreed because I had been without internet for a while.. Since then my Internet has "working" slowly with freezes and outages.. but today 6/7/22 they had a 5-6hour outage.. and now my service is not coming up after the outage.. they of course want to schedule someone to come out for a $75 service fee.. Even though it was "working"prior to the outage.. I am so fed up with this company I am considering moving to an area where I can get Google Fiber or other service.. I am really hoping we get a 5G provider soon. read more

Here is my second review: ZERO STARS. DO NOT TRUST THESE GUYS. This is what they have done for me in the past few days. - I spoke with two people before. I was offered $154.48 for cable, internet, and unnecessary services and they were supposed to come to my house this weekend between 8am - 10am. - the next day, there was no record of any of this. I was given the run around by over 5 people and then they RAISED my current rate of simple cable/internet to nearly $300/month. Finally someone said that they would "launch an investigation" but I never heard back. I tried to file a complaint over the guy who made the agreement with me, which I felt was just brushed off. Also to mention, no one at the company could tell me what was happening and also could not even find the notes to my files. - today, I spoke with someone who I felt was also giving me the runaround and got my bill down by $55, but with the horrible internet service, I am still over paying and they refused to do much else to help me. TL;DR I am probably going to cancel everything within 30 days so I do not have to pay an insane penalty, and none of their current and future customers should be subject to these insane prices. read more

I give it one star because the internet service is ok, but the cable service is bad and they charge you for services that they do not give you, the bill comes with charges on charges and the customer service is terrible, they move you from one department to another without finding solutions just as they say throwing the ball at each other. I would not recommend this company at all. read more

Does Cox even have a supervisor to read these reviews? Are they geuinely concerned about providing excellent customer service or is it an advertising strategy to get you to sign on for services? I am a new customer and to be honest I would rather do without their services than spend hours being transferred and disconnected by their various teams. It's a shame that they monopolize the market so most customers are left with little choice. We subscribed to their services 3 weeks ago. They advertised their package deals at one price but when you get the actual bill it's 30.00 more in the name of taxes and surcharges. (Complete BS) Our brand new TV sporadically shows vertical & blurry lines . We had 2 tech teams come out and the last technician swore the brand new TV was bad. Our original TV was oversized so we had to rent a Uhaul to take it back to the store. We purchased another TV and guess what the lines are still there. We spent $40.00 to return a perfectly new TV, purchased another one, paid a second set of shipping costs because Cox Cable has no idea what they're doing. So the tech comes out again and claims that's the best reception we can get because Cox is unable to keep up with the "high end technology" in the newer televisions. Say what? You're charging me close to $200.00 a month for shitty service and you know it's shitty service but charge us anyway? We were also advised to add an international calling plan at the beginning of the service because we make lots of international calls. The rep. indicated the calls were unlimited but that was incorrect again. You have to pay for the package and a supposedly low cost per minute which they swear is the best rate. That is also BS because I have cheaper international plans installed on my cell. We attempted to remove the international package plan and that resulted in a 2 hour hold with Cox Cable reps. because they kept disconnecting my phone line while removing that add on package even though one had nothing to do with the next. They also billed me for a second DVR box which we don't have and that took 3 calls to rectify. Cox your service needs work big time. This is not the way to treat customers that pay a steep price for shitty service. You deserve ZERO stars. read more

I remember when I had NetZero and I would get entirely disconnected when telemarketers and distant relatives would call. Cox is like that. But nobody has to call. HORRIBLE. Please leave your honest reviews so they can never have more than one star. read more

Absolute garbage. Cox is horrible. One star is not low enough. The worst. Internet drops out every f-ing day, sometimes for hours on end.

I'd give no stars if I could. Nothing but problems for my dad. I'm helping him. Trying to get box to work. Had to have tech This company is Awful! Madi fly, because of faulty wires. Left dad w/o cable or dvr for a week. Was told previously that the ppl at cox didn't turn on dvr. After techs left today I called cox and was told I had wrong PIN number. Then how'd I get through the first time? So now I don't know the pin because what we would've used is apparently not it. After HOURS dealing with this and being told to hang on, I'm hung up on! I'm so mad I could spit! All this and No Dodge read more

I have been a customer for 25 years Have paid my bills on time every month They lie to you and don't honor what they say I am going to switch once I decide where I am better off Crazy they don't even care read more

Ridiculous. I hate, hate, hate cox cable. We were signed a contract with one of the the leasing agencies and were forced into using cox cable as our service provider. 1, upon install the tech person just plugged everything in and left before it was properly installed. Even stating he gets paid for installing quickly and the more installs the more $$$ he makes. So we had to have 2 more tech support people visit before realizing they needed to access the media closet in our building... 2, since installing we've unplugged our phone since we do not ever use the landline but somehow telemarketers have called repeatedly from the minute the phone line was installed. Thanks Cox. 3, the internet chooses when it wants to work, despite having every speed and capacity upgrade possible. I've called in repeatedly but I'm routinely told "everything looks good on our end" but when I'm on the phone trying to run speed test the internet buffers for minutes at a time. 4, if you need a technician to visit you for a service that is NOT working there is a $75 fee from Cox to send someone to your home. Don't get suckered in. Stay far, far away from Cox Cable. This is the worst service I've ever had, in 4 major cities in 3 different states. Choose anyone but Cox. read more

Worst fuc$&@ monopoly ever!!! Spotty service at best, customer service from hell and highest prices in the market!! So wish all Cox employees a slow painful cancerous death...it will be a perfect match for the quality of their service!! read more

I don't really need to write this .... judging by the general consensus but tell me why for the price that I pay, we have internet outages all the time and I experience lagging issues with very mild web surfing. They keep resetting my router but I have not experienced any better performance. Stuck with them only because it is the "internet provider" for this section of Irvine. I guess my internet is fast when it ACTUALLY works though. read more

Purchased Cox Panoramic wifi and our download speed has decreased all the way down to 12%. We're paying for inferior service to Cox regular wifi. We've tried 3 of their modems -all refurbished. We're told they don't have any new ones, ever. Worst service ever. If I could give negative stars I would. read more