Well I went in to buy my first pair of boots. I was excited. Not a soul insight to help me. So I had to figure out on my own and text a friend to ask questions. Then when I went to pay for my new boots the cashier could not be bothered with actually looking at me. She was smiling and looking behind her to another employee who was just standing around as well. Sad that's what happening. Boots are cool read more

They have such a large selection of boots and cute clothes. Only downside is it is pretty expensive on certain things ! read more

Don't go if you support veterans or are one I went in for the first time to buy a pair of boots for my wife's birthday. At checkout I asked if they do a military discount? The boots were $271 and I'm not a rich man. They told me they do not so I told them okay sorry but I'm going to a place that does. As I was walking out the cashier followed me and yelled don't ever come back. You think in a country/western store they would treat the veterans a little better. It's fine not doing a discount but you really feel the need to yell at them " never come back"? No wonder their parking lot is always empty with customer service like that. read more

Rude rude rude don't support this business with your hard earned money! I called and asked for a specific boot that I clearly explained the brand and what it looked like and the person who answered the phone said she wouldn't get off her a** to go see if they had it without a model number! How pathetic I had to ask for a manager to get the job done! Shop Boot Barn they stand behind their boots AND have great customer service :) read more

I went here looking for a pair of Tony Lama boots because they are made in America, knowing what they would cost. The person working there told me Tony Lama had been sold and all their boots are made in China. They had a few pairs and they were stamped made in China. My mistake was I believed him. Yes, they may have some cheaper ones made in China, but my last pair of TL's were $200 and made in America. I ended up buying their Cowtown brand made in America. Once I started checking online, I find out Tony Lama still makes boots right here in America at their plant in Texas called the Americana's. He lied to me. The Cowtown boots were pretty cheap and will do for now, but my last TL's lasted me over 15 years. I will never go back here again. I would get my money back because they lied, but there is a no return policy. Thats ok, they were on sale and under $100. I will get some TL's again someplace else, but won't darken their doors again or recommend them. If you are looking for Factory Seconds at a cheap price made by Cowtown that you KNOW you can't return, then this is the place for you. Otherwise, I would look elsewhere. read more

cowtown boots had a huge selection of boots in big and wide sizes. found just what we were looking for

No return policy Even if they have. I thing that fits you. So much for my Christmas present. Poor service.

Oh Cowtown Boots, I love you. You get five stars. You get five stars for no other reason than that you had my red boots, the red boots i couldn't find anywhere around San Francisco (duh, self, did you really think you'd find an extensive selection of cowboy boots in San Francisco??). You get five stars because I couldn't even get those boots through the manufacturer for like a year, no joke. Backordered. You get five stars because you had TWO PAIRS. "Do you have them in a 6 1/2?" "Um... yeah two pairs." Oh that's... wait what? Two pairs! vs. a year! Two pairs wins! F*ck yeah!! You get five stars because you are a boot warehouse... a boot COUNTRY... maybe even a BOOT CONTINENT. You made me want to be a cowgirl. You made me want to be a redneck. You made me want MORE BOOTS (but not your gross cowboy clothes). I'm probably like, the youngest, least conservative person to ever shop there, but YOU HAD MY RED BOOTS. And now IIIII have them. And I am so pleased. And for that you get five stars. read more

After a week long search for 13EE boot. My journey ended here. Must have had over 1000 boots and the place was huge with cloths and all kinds of non cowboy related merchandise. I was left to my lonesome as I tried on about 8 pair before I found the only one's that actually fit like I'd had them for years. I was expecting to pay way more than I did. Nice place, but the employees need to actually notice the customers! read more

I spent 145 on one pair of shoes shoes!! That last me half a month I don't even know what to say it made me mad don't go to cowtown

I purchased two western shirts a week ago. One fit fine, the second said it was my size, the tag was wrong and it was two sizes too big, I tried it on and found the problem. When I tried to return it they said it was washed,and it was worn, I tried it on. it was not worn for any length of time. , and they would not replace it. They were just plain NASTY. It was apparent they did not give a damn about customer service. I strongly suggest you go somewhere else. Apparently they carry seconds and have NO customer service. read more

Have shopped here for years. Used to love it. Buy my husbands work boots here. This last pair however began losing their sole offer about 6 months. Since they have a year warranty and I still had receipt, decided to take them back. Paid $160 for these boots. They would not exchange but said they would have their cobbler fix them. When we asked about resoling them they told us no, they were gonna glue them with shoe goo. We could do that ourselves. For that price they should've repaired them by replacing the sole. Not gonna buy boots here anymore. I can get work boots at wal mart for $30 that will last longer than 6 or 7 months. Really disappointed in their not standing behind their product. The boots were manufactured by cowtown too. read more

Found a cute pair of red Cowboys boots! The saleswomen was wonderful!! When I went to check out I noticed a splotch on the top of the boot. I was a little disappointed since there wasn't another pair like itI asked if there was anything they could do about that. The guy was annoyed that I even would ask. He took it to the gentleman next to him. The second gentleman sighed so heavily, I was extremely uncomfortable. But, after much consultation, they decided on 20% off. Well, that was nice. Great. I can live with that splotch. Then, all of a sudden, he takes out a big permanent black marker and puts a Hugh KD on the inside!!! I was told it was so I couldn't return them and try to get a full refund. Okay, I understand that. But, Isn't there a way they can determine that without writing in the boot!!??? I would be humiliated to take off my boots and have someone see a HUGH KD on the inside. I was soooooo bummed!!! I just walked out. read more

Best and biggest selection of western wear this side of the pecos!

The store smells wonderfully of leather. They have a large selection of boots for women and a much larger selection for men. They have hundreds of beautiful, and unique styles for both men and women. They have a handful of women's size 11s, but in reality if you're a woman who wears a size larger than a size 10,then you may need to look elsewhere. read more

Sold us a pair of expensive Lucchese boots that turned out to be factory defects, stamped on the inside was FD, they did not disclose this. Buyers beware! read more

I guess if you are young this may be the place, but as an older couple just looking for jeans we were treated horribly. We brought in my husbands old jeans to be sure we got the right kind and instead of asking us if we needed assistance they had security stalking us. The young man did approach me and ask if I had an exchange, but I showed him the old pants, and his response was he was told to ask me. I don't recommend this place at all, I did like the store and the prices though. We were there on 1/5/19 at about 2:30 read more

They sold us several pair of Lucchese boots at what seemed to be great prices, all the while lying to us and telling us that the prices were going up and they were brand new perfect boots, but they're factory defects!! They totally lied. They don't fit near as nicely as my other boots from Lucchese and they're not backed by the company in the same way as retail boots are. Not cool. read more

I gotta admit , I was impressed with the size of this place. Great selection, helpful staff. It isn't crowded, and reasonable prices. I was with my boyfriend , gift shopping. so...if I was into western wear, this is the place I would go to . read more

This place is large and do they have boots. The racks were never ending with plenty of choices even for the picky buyer. I browsed about and evidently I was too picky. Nothing i liked or wanted. The rack against the wall has the discounted boots good prices on them also. I continued to browse the store and not once was i approached by an employee but that's okay. I did find a couple of shirts I liked, price was right so that was it. Decent store lots of stuff. If you need help you have to find them. read more

After reading negative reviews about this place I had to go in to see if it was true. I have to say I had some issues with the boots I bought that the staff addressed in a friendly and professional manner. Great selection of great boots. If you are unsure of something ask questions before you buy. Overall I would recommend this business to a friend. read more

Help full staff had some questions on what type of boot would fit me and they asked a few basic easy to answer questions and there they were the perfect boots and man do I love these boots read more

Very pleased with the service and selection...bought boots and shirts here....great deals and great service

ABSOLUTELY HORRIBLE CUSTOMER SERVICE! I had purchased a pair of boots there for my daughter, and the bottom completely separated from the boot. The boots were still in great condition, but the manager refused to merely exchange them for the same pair off the shelf. They were also very disengaged as if they didn't care about losing a customer due to a minor issue. I asked for and spoke to the regional manager who also was very unprofessional and unwilling to help me. Again, I only wanted an exchange. I finally got the Owners number in El Paso, and I could not believe when he stated to me that the paltry 38.00 I spent on my daughter's boots was too much to simply exchange without a receipt! WOW! The 200 I spent on my Ariates I guess meant nothing! I told the owner forget about it, they lost a customer forever. I'm NEVER going back, and I'm headed to Saba's. a much better store with higher quality boots and MUCH better customer service! I feel sad that the owner Joe, doesn't understand how important customer retention is. No wonder their stores look run down, and their "customer service" is non-existent, and the worst I've ever experienced! read more

Worst experience ever at Cowtown western store. Could not find any sales staff to help me find items, and when I asked cashier, she was extremly rude. I guess they aren't worried about makimg sales! Will never go back! Perryman's on Cave Creek rd / Rosegarden was much more accomodating! read more

I was not impressed with their customer service. I was NOT greeted or asked if I needed helped when workers walked by me. Also the clothes were not organized by size or even by brands. On the bright side on our way out I was told "have a nice day". read more

Both of the associates that helped me looking for boots were very knowledgeable and helpful. The head chashier who rang me out was very curteous and nice as well read more

Although Cowtown's website advertises American boots made in ther factory in El Paso, I received chinese made boots. They make up for the low price by being of poor quality. read more

I love the boots here at Cowtown - they have a vast selection to choose from. Unfortunately they didn't have the boot in my size I was bummed out. But the customer service team was AMAZING!!!!! They called around to the other stores and found the store that had the boot I was looking for in my size. They allowed me to pay for it in the store and they transferred it to the Phoenix store and I had my new boots within a week. I was very happy with the quality of my boots, the customer service I received and the quick response I received. read more