La señora que nos ayudó era muy amable! Nos tuvo mucha paciencia. Gran selección de botas. Muy bien servicio!

Great store! Best selection in Western Wear clothing.They carry a variety selection of boots. Pricing is competitive on all brands and products. read more

I believe the person that help us out was the owner. He was really nice. He was very helpful.

I wanted boots for that day for an event. The staff did take the time to show me multiple options. I picked a pair that I wore home to see if they would be comfortable. Unfortunately they were not. When I came back to return them, they said I would need to speak with the owner since they were worn and since he was not there I would have to come back when he was. I explained that when I was there making the purchase there was nothing said about me wearing them home or that it would prevent me from being able to return them. There were no signs and since I wore them to get in and out of my vehicle the wear was minimal. I left the boots and a belt that I was thinking about keeping because I didn't like the way I was treated when returning the boots. Since they refused to refund my credit card, I ended up disputing with my credit card and was given the refund. Too small Mom and Pop shop with no customer service after the purchase. The price point was actually excessively more than the local Barn. I will not be back here. Maybe they cater to a specific group which I was not. Be better about explaining your return policy, put it in writing and keep in mind $300 is enough for there to be better customer service. I ended up getting better quality boots for less money from the Barn. read more

If you are looking for quality western apparel, boots and accessories this is your store. I have known Miguel and Hilda Peña for more than 20 years and these two know all about QUALITY clothing, styling, proper fit of clothing and boots and hat shaping. These two are knowledgeable about the craft, fit and design of their hats and boots. They have been to the factories and have personal relationships with their vendors, for example Mr. Milano who I also have met while in their store. Miguel, Hilda and their team will take the time to make sure you look just right for whatever event you are going to. read more

Botas Juarez Western Wear - Girls size 12 cowgirl boots, oh so cute! - Men's Clothing Near Me - Phoenix, Arizona

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I believe as a customer I took them back a bit but they were great. The owner was nice to deal with and the sales person went out of her way to help me get the right size of a shirt I was purchasing for my wife, going so far as to taking a display down and taking the item off of it for me to buy. I will visit this store again when I am back in the region. read more

Went there today on a mission to buy western clothes - very friendly, very good pricing, helpful customer service AND anything Wrangler you might want. If we had gone to Old Town Scottsdale we would not have gotten one of the items for the price that we paid for the entire total at Botas Juarez. read more

This place has everything you could ever want in authentic western wear, and I've never been to a retail store where the friendly staff will help you every step of the way. I went shopping for my dad and I was clueless. I showed them a few pictures and they picked out a few outfits and were so well informed on upscale cowboy hats! I was so impressed I picked out a few shirts for myself! The clothes there are so unique. I always get asked where I got them. They aren't like other cookie cutter western stores in Arizona where you find the exact same clothes every time. Truly a Gem!!! read more

I found Botas Juarez by accident, I was lost. I pulled into a parking lot to enter different co-ordinates in the GPS. I saw the store and decided to check it out. They have a good selection of all kinds of western wear. I bought some really nice outfits for my grandson (yes they even have kids sizes and a large selection of kids cowboy boots for the cowboy or cowgirl). I even found a nice selection of guayabera shirts. If you don't mind buying your western boots "off the rack" instead of having a pair custom made, They have a great selection at good prices. I'm so glad to have found Botas Juarez. And yes, I entered its location on my GPS!!! read more

I bought some color black-Black jack brand boots and a 100x Larry Mahan hat. The total was 7 or 8 hundred dollars. I wore the boots once to a wedding and the paint was peeling off. I went back and talked to the owner. He said they weren't going to sell that brand of boots anymore because of complaints which let me know he was aware of issues with these boots. He told me to leave them there and he would take them to the factory where they were made so they can be refinished. Two weeks later I picked them up and they looked fine. I wore them to a party and noticed the paint falling off and revealing the neutral color underneath. So I called the owner and told him I was coming in to show them to him. When I got there he wasn't there so I explained to the cashier the situation. My money didn't change color when I paid for this merchandise so it was there responsibility to own up to the situation and make this right. I didn't get any where with the cashier so I ended up going to a shoe repair store on central and southern which did a good job and I haven't had a problem with the color ever since. How can a little shop next to ranch market do what a factory couldn't? I will say that I have purchased four pairs of alligator boots, two pitiado belts one was 700 the other was 800, several hats worth hundreds of dollars and had no issues with those. I let him know this when I went there but he didn't care so I'll be taking my business elsewhere. Avoid businesses that take your hard earned money and don't have an idea of what customer service means and don't stand behind the product they sell. read more

I went into Botas Juarez today for the first time and I was blown away by their selection. I needed some boots and an outfit to go out country dancing with some friends, and I founded everything I needed. The employees are super attentive, kind and know about their merchandise. I've been to Sabas and Sheplers before, but not once have I had such an amazing experience. The store is HUGE, their selection is awesome, and the pair of boots that I wanted weren't in stock, but they were nice enough to order them for me. They also had an entire wall dedicated to Levis and the prices are way better than Macy's or Dillards. The manager lady was very helpful and I will definitely be returning! I highly recommend this place!!! read more