I've usually had a great experience at Posh Nails, but the last few visits have felt like the…read morequality has been going downhill. Unfortunately, my most recent experience was the final straw. I'm not usually one to complain because I understand everyone is human and mistakes happen, but this was by far the worst service I've ever received here. I initially requested my usual tech Mimi but more recently she has been staying busy and have had a few different techs these last few time. My pedicure tech started off well, and the foot massage in the beginning was honestly the only positive part of the experience. After that, things quickly went downhill. She would reposition my foot herself, then somehow end up pushing it and blame me for "moving," even when I wasn't moving at all. At one point, she kept readjusting my foot and lightly slapping it while saying, "No move," which felt rude and uncomfortable. While clipping my nails, she repeatedly tried wiping the clippers on the towel under my feet, but in doing so, she poked/stabbed my feet several times. Thankfully, she didn't fully break the skin, but it was still painful and concerning. When it came time to paint my toes, I watched her smudge the polish herself, yet she again blamed me for moving. I asked if she could fix it, which she did, but then she dropped the polish brush onto my pants and leg, leaving polish on both unknowingly to me, ensuring me that it was not on my skin or pants. She also smudged the same toe again during dropping the brushed, proceeded to look right at it, tapped my foot, and smiled without properly correcting it. The final part that really upset me was the massage. I had paid for a 5-minute massage, but she did it dry without using any lotion. When I asked if she would be using lotion like in my previous appointments, she simply said, "No, no worry." It was extremely tense and uncomfortable -- honestly the least relaxing massage I've ever had.
To make matters worse, she started the massage around XX:50, realized around XX:51 that she hadn't set the timer, and then changed it from 5 minutes down to only 1 minute and 30 seconds, ending around XX:53. At that point, I was so frustrated and uncomfortable that I just wanted to leave. I had somewhere to be afterward, which is why I got the pedicure in the first place, and once I left (changed clothing) my friend noticed there was still a very noticeable spot of dried polish on my leg from when the tech dropped the brush. I was honestly embarrassed and extremely disappointed. This is the first time I've ever felt the need to leave a complaint about any service. I've always enjoyed coming here, which makes this even more disappointing. I truly hope management addresses this, because the level of care and professionalism I experienced today was unacceptable. I wasn't even able to get the tech's name.